{"id":1605,"date":"2016-03-16T10:22:43","date_gmt":"2016-03-16T10:22:43","guid":{"rendered":"https:\/\/www.pictureframesexpress.co.uk\/information-centre\/?page_id=1605"},"modified":"2016-04-05T09:25:38","modified_gmt":"2016-04-05T09:25:38","slug":"ordering-faqs","status":"publish","type":"page","link":"https:\/\/www.pictureframesexpress.co.uk\/information-centre\/ordering-faqs\/","title":{"rendered":"Ordering"},"content":{"rendered":"<p>&nbsp;<br \/>\n\r\n<div class=\"accordion\">\r\n    <div class=\"accordion-question\">\r\n        <div class=\"accordion__bubble\">Q<\/div>\r\n        <div class=\"accordion-question__text\">Cannot upload an image into frame designer<\/div>\r\n    <\/div>\r\n    <div class=\"accordion-answer\">\r\n        <div class=\"accordion__bubble accordion__bubble--answer\">A<\/div>\r\n        <div class=\"accordion-answer__text\">\r\n            The upload section is written to accept all popular image formats and sizes. However, if the image is 600 x 800 pixels or above, to avoid excess load on our server, you\u2019ll receive an error message and the file will not be uploaded.<br \/>\nIf you reduce the total image size in increments of 20%, it will take no longer than three attempts for it to work.\r\n        <\/div>\r\n    <\/div>\r\n<\/div><br \/>\n\r\n<div class=\"accordion\">\r\n    <div class=\"accordion-question\">\r\n        <div class=\"accordion__bubble\">Q<\/div>\r\n        <div class=\"accordion-question__text\">Shopping cart empty after adding products<\/div>\r\n    <\/div>\r\n    <div class=\"accordion-answer\">\r\n        <div class=\"accordion__bubble accordion__bubble--answer\">A<\/div>\r\n        <div class=\"accordion-answer__text\">\r\n            This will happen if your Internet browser is blocking Cookies. This site and nearly all web sites using a shopping cart system rely on cookies being \u2018 enabled \u2018<\/p>\n<p>To check if you are using a Windows PC and Internet explorer.<br \/>\nStart menu &gt;Control panel &gt;Internet options &gt;Privacy.<br \/>\nThe system is designed to operate with this setting on \u2018medium high\u2019: Microsoft\u2019s recommended default is \u2018medium\u2019.<\/p>\n<p>To check if you are using an Apple PC and Safari<br \/>\nMenu &gt;Preferences &gt;Security.<br \/>\nThe system is designed to operate with \u2018Cookies\u2019 enabled or enabled from sites you navigate to.<\/p>\n<p>If the site still does not work, please e-mail with the details including Internet browser, version and computer and we will do our utmost to get the issue resolved.\r\n        <\/div>\r\n    <\/div>\r\n<\/div><br \/>\n\r\n<div class=\"accordion\">\r\n    <div class=\"accordion-question\">\r\n        <div class=\"accordion__bubble\">Q<\/div>\r\n        <div class=\"accordion-question__text\">Help files not loading<\/div>\r\n    <\/div>\r\n    <div class=\"accordion-answer\">\r\n        <div class=\"accordion__bubble accordion__bubble--answer\">A<\/div>\r\n        <div class=\"accordion-answer__text\">\r\n            Please allow a few moments for the page to complete loading. This will solve the problem.\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Q Cannot upload an image into frame designer A The upload section is written to accept all popular image formats and sizes. However, if the image is 600 x 800 pixels or above, to avoid excess load on our server, you\u2019ll receive an error message and the file will not be uploaded. If you [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-1605","page","type-page","status-publish","hentry","category-help-centre-faqs"],"_links":{"self":[{"href":"https:\/\/www.pictureframesexpress.co.uk\/information-centre\/wp-json\/wp\/v2\/pages\/1605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pictureframesexpress.co.uk\/information-centre\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pictureframesexpress.co.uk\/information-centre\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pictureframesexpress.co.uk\/information-centre\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pictureframesexpress.co.uk\/information-centre\/wp-json\/wp\/v2\/comments?post=1605"}],"version-history":[{"count":8,"href":"https:\/\/www.pictureframesexpress.co.uk\/information-centre\/wp-json\/wp\/v2\/pages\/1605\/revisions"}],"predecessor-version":[{"id":1736,"href":"https:\/\/www.pictureframesexpress.co.uk\/information-centre\/wp-json\/wp\/v2\/pages\/1605\/revisions\/1736"}],"wp:attachment":[{"href":"https:\/\/www.pictureframesexpress.co.uk\/information-centre\/wp-json\/wp\/v2\/media?parent=1605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pictureframesexpress.co.uk\/information-centre\/wp-json\/wp\/v2\/categories?post=1605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pictureframesexpress.co.uk\/information-centre\/wp-json\/wp\/v2\/tags?post=1605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}