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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 630 customer reviews

Date Product Score Customer Comment

Frame: R102 - 52mm Painted grain reverse step matt white


Service rating : Another beautiful frame - I am so glad I found your website. My frame arrived within four days - great service for a hand made item - and was extremely well wrapped in recycled packaging. My cross stitch picture looks fabulous in it. Look forward to ordering more in the future.
Product : For someone like me who is not particularly computer savvy this website is easy to navigate and I have always managed to get exactly what I want. I used to send my cross stitch pictures away to get them framed - at considerable expense - but now I can choose from an extensive range of frames and mounts and get them made to my specifications. Every frame I have bought has been beautifully made and this last one has been no exception. I was thrilled with the result.

Standard Frame: R480 - 19mm Red gloss over black shabby chic crackle


Service rating : Exactly as described, good quality, well packaged & incredibly speedy. Have purchased before & will do so again.
Product : Said all I want to say above.

Standard Frame: A30 - 20mm Painted grain black


Service rating : Great service!! Easy to use! Have used them twice both times items were as described and delivered on time!!! I would use again and recommend!!
Product : Item was delivered on time and exactly as described

Frame: AL - P273 - 250 - 5mm Flat matt black


Quality and speed. I am very happy

Frame: P94 - 40mm Flat smooth matt white

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  • Frame: R418 - 30mm Pale silver grain with slightly rounded edges

Very good.

Mount: Soft white-Aq1


Service rating : Was good and mount was great!
Product : Mount was perfect! No complaints

Frame: R352 - 35mm Flat frosted aluminium with rounded edges

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  • Frame: C84 - 40mm Flat smooth black

Service rating : Excellent quick service - fabulous frames
Product : Perfect frame just as ordered

Frame: J43 - 20mm Flat smooth black


Service rating : I needed this frame in a hurry (a matter of days) for an upcoming exhibition and Frames Express we’re able to have it ready for me to collect when I wanted. Was delighted with the frame and top quality service as always.
Product : Faultless quality. I needed this in a hurry for an art exhibition. I also needed it to fit perfectly so gave very tight measurements which I was later a little worried about as there was no margin for error. The frame fitted perfectly with the end result exceeding my high expectations! (All of the frames in my exhibition were by Frames Express).

Frame: R55 - 15mm Rounded dark grain brown

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  • Frame: K81 - 28mm Sloped white grain wash
  • Frame: R567 - 23mm Vintage painted buckingham green

Service rating : Good and efficient service, though it would be nice if the frames were ordered by colour/ width/ depth to save me going through hundreds of them apparently organised at random.
Product : It was fine but when I got it I didn't like the colour that much.

Frame: P20 - 20mm Flat smooth matt white


Service rating : Perfect, good advice and prompt delivery.
Product : Very well made, good looking frame

Standard Frame: A30 - 20mm Painted grain black


Service rating : I'm very impressed by the quality of the frames, and by the speed of delivery. This order was for two frames for pictures with unusual dimensions which I couldn't find frames for in the shops. They were not more expensive than the usual shop-bought frames and look much nicer.
Product : Nice wood grain on the frame, neat edges, fittings supplied for hanging. Plexiglass is fine.

Frame: A30 - 20mm Painted grain black


Service rating : I made an error with the measurements and PFE were amazing in helping me rectify it and super helpful.
Product : Great quality yet affordable!

Mount: Soft white-Aq1


Service rating : Always good quality items - always use them for my frames etc.
Product : Great quality as expected from this company.

Mount: Black-7011


Service rating : The support client service was very quick to reply. Good quality of the products (black mounts).
Product : Good quality and exact mesures

Multiframe: C59 - 23mm Smooth cushioned black


Service rating : Good service and product
Product : Did the job very well....

Frame: R329 - 52mm Matt painted grain pale oyster


Service rating : Excellent have recommended to friends
Product : Excellent service would recommend to friends

Frame: R626 - 23mm Brushed gold with black edges


Service rating : Fab and so easy to use. So adaptable and loads of choice of frame. And quicker delivery than promised so expectations exceeded.
Product : Just what I was looking for.

Frame: C53 - 50mm High top brown Gold Line


The frames arrived very quickly, custom made to my measurements and good quality. Impressed. Would use again.

Frame: R181 - 32mm Smooth flat matt white

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  • Mount: Snow white-8854

Good choice of frames and mounts Well packaged and arrived quickly.

Frame: N75 - 30mm Flat oak rounded back edge


Service rating : Have used Picture Frames Express in the past and will do so again in the future. No hesitation in recommending them.
Product : High quality product and swift turnaround time.

Multiframe: R369 - 52mm Painted grain black with silver inside line


Service rating : So many choices and so much flexibility. You can pretty much design the exact frame you want down the the millimetre.

And then ... Super fast delivery as well! Sent next day, despite all of the personalisation!

Product : Exactly as ordered. Thanks

Frame: R129 - 20mm Flat grain oak (veneer)


Service rating : Service was incredibly fast and options available online are great and very varied.
Product : Very well made frame, wood is good quality and no scratches on frame or plexiglass. Sizing is perfect.

Standard Frame: P20 - 20mm Flat smooth matt white


Service rating : Good choice of designs and prices. Placed order n a Sunday evening and it arrived in two days! Well packaged. Great quality.
Product : Excellent quality, far better than I expected for the price paid.

Frame: P59 - 82mm Regency black (resin)


Service rating : Great service, great product really pleased with the frames
Product : fantastic great fab brill ace

Multiframe: R191 - 25mm Antique silver with hessian inside edge detail


Service rating : Really helpful when phoned with a query before ordering followed by speedy delivery.
Product : The frame for 9 individual photos was really accurately cut. This was the second time I have bought from this company and will do again.

Frame: R694 - 40mm teak parquet black edge (veneer)


Service rating : great service and product thankyou
Product : All good will purchase again

Frame: R27 - 75mm Gold floral embossed (high pattern)


They promptly replaced a frame that was damaged in the post.
And collected the damage frame at the same time. The staff were very helpful and all
Done by email.
I can’t fault Them

Standard Frame: J8 - 38mm Slight reverse curved ash


Good product, good service, reasonable price, very well packed

Accessory: Brown tape - 38mm x 50mtr

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  • Accessory: Double sided tape - 12mm x 50mtr
  • Accessory: Conservation tape - 50mm x 66mtr
  • Frame: R478 - 30mm Medici black and silver scoop black back edge

Staff are incredibly helpful and answered my many questions before I’d even ordered. Delivery was quick and well packaged so no damaged frames. I wouldn’t hesitate in recommending to others, I couldn’t fault the service.

Standard Frame: R519 - 34mm Antique silver green line

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  • Standard Frame: R68 - 25mm Vichy red mottle gold, burgundy band
  • Standard Frame: R735 - 30mm Pitted orange pine
  • Standard Frame: J6 - 40mm Flat oak rounded back edge
  • Standard Frame: K17 - 45mm Caneletto green silver with dark back edge

Service rating : Nice frames, excellent website allowing to see the picture within the chosen frame. Reasonable timescale on delivery, considering all made to order
Product : Goes very nicely with my landscape painting

Frame: R259 - 25mm Scoop silver over black lined burnish


Service rating : Always quick service. Frames are made to high quality. Staff helpful in the event of a query or any questions. Would recommend to fellow artists
Product : Just what I was looking for very pleased

Frame: R589 - 32mm Painted black grain white

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  • Frame: R109 - 80mm Georgian style white wash with gold burnish
  • Frame: R104 - 30mm Regency white wash gold burnish (high pattern)
  • Frame: R728 - 38mm Painted vintage white wash
  • Frame: R736 - 20mm White lined vintage painted black
  • Frame: R372 - 35mm Lacquered Shabby chic black

Nice frames, speedy delivery.

Frame: R739 - 20mm Flat beech (veneer)



Frame: R672 - 38mm flat vintage painted white over sea blue


Excellent service - prompt and good quality.

Frame: K71 - 70mm Rounded oak (Out of stock)


Service rating : Quality, service and communications were excellent.
Product : Top class product and top class service

Frame: R473 - 18mm Flat grain graffiti blue

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  • Frame: C63 - 15mm Smooth cushion black
  • Frame: N39 - 20mm Antique spotted black with a double gold line
  • Frame: N34 - 14mm Painted grain black

I sent off my order and realised I’d forgotten something. I rang the next morning and they helpfully took the additional order by phone. The following day all the frame arrived.

Frame: J71 - 18mm Dark mahogany gold Line


Service rating : Speedy, we’ll made and decently priced. Thank you!
Product : Look great! Well made! Speedy delivery!

Frame: A35 - 26mm High Top Brown Gold Line


Service rating : Very helpful staff and beautiful frame. Thanks
Product : Very happy with the frame and turnaround to make it.

Frame: R639 - 20mm painted vintage green


Service rating : The frame was perfectly made (as usual), it was delivered promptly but there was a bump on one of the wooden parts because the courrier are too violent. The box had been damaged. It was minor so I didn't send back/contact, but although Frame Express do a wonderful high quality job, once again the courier can't be trusted to do a decent job.
Product : The frames are always made exactly to my craziest requests. They make my work look beautif and fit perfectly.

Standard Frame: R529 - 32mm Flat oak with slight rounded edges


Service rating : Asked and paid for Saturday delivery, but Royal Mail decided to ignore that.
Picture Frames Express were very quick to provide a refund, with great customer service.
Product : Nice made to measure frame

Multiframe: C63 - 15mm Smooth cushion black


Service rating : I am not good on a computer but it was all very straight forward and the frame is exactly what I wanted with everything the correct size. Good quality too.Thankyou.
Product : Great quality, professional finish.

Frame: R780 - 52mm Smooth reverse step matt white



Frame: R178 - 32mm Flat cream drfitwood


Service rating : easy to order, speedy delivery, great product as usual
Product : first class product, ideal without glass

Frame: A21 - 22mm Flat grain beech rounded edges


Wonderfully simple to order - such a good website.

Frame: C14 - 35mm Mahogany gold line


Service rating : Very helpful sales staff who patiently unscrambled the mess I had made of my order.
Product : The frame and mount looked exactly as I hoped it would. The website is brilliant in allowing you to upload your own image so you know what you are getting. I value this very much.

Frame: A30 - 20mm Painted grain black

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  • Standard Frame: A30 - 20mm Painted grain black
  • Standard Frame: B22 - 36mm Aq silver

Service rating : Good quality frames and the sizes were all exactly correct for my prints.
Product : Perfect size, just as I ordered

Frame: R648 - 20mm Painted grain lilac


Still not received my frame

Mount: Bright white-371

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  • Accessory: Brown tape - 25mm x 50mtr

Just as I ordered

Frame: C32 - 40mm Light gold leaf and lines


Service rating : Exactly as described, very pleased with it. Arrived when promise, good workmanship.
Product : Great frame, just what I wanted.

Frame: R466 - 52mm Scooped grained steel grey

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  • Mount: Bright white-371

Service rating : I have used Picture Frames Express several times and have been very happy with their products and services. However, this time, my frame was less than perfect when it arrived, with a noticeable gap on two of the joints. I sent a photograph of the joint to them - and within a few minutes had received an apology and the promise that they would replace the frame immediately. And they did. The new frame arrived within three days and was perfect. I thought their service was excellent! And I will happily use them again for my next frame.
Product : The replacement frame is great and is perfect for the picture. I sent for a sample before ordering, just to be sure the colour would suit the picture - the sample carries a nominal cost and was well worth it. I am very pleased with the result.

Frame: R135 - 50mm Painted grain black with azure indented backline

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  • Frame: C63 - 15mm Smooth cushion black

Service rating : Speedy and excellent.
Product : Really great quality and excellent design.

Frame: E21 - 40mm Graphite silver


Service rating : FAST SERVICE, THANKS

Frame: J14 - 38mm Slight reverse curved oak


Fast and considerate as usual. Just excellent service...

Mount: Ivory-Aq2

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  • Frame: P4 - 85mm Avignon smooth black
  • Frame: P87 - 70mm Liguria black (high pattern)

Service rating : Well made smart affordable frames, very pleased & will buy again. Great choice of frames especially as I like a traditional look for old prints.Recommended.
Product : Great look with old prints

Frame: R367 - 45mm Painted grain black

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  • Frame: J90 - 30mm Flat painted grain black
  • Accessory: Brown tape - 38mm x 50mtr
  • Accessory: Double sided tape - 12mm x 50mtr
  • Frame: R370 - 52mm Painted grain black with gold inside line
  • Frame: A11 - 20mm Medium Brown
  • Frame: A30 - 20mm Painted grain black

Service rating : I needed a lot of frames for an exhibition so I turned to the company I know well and trust. Excellent as always!
Product : 5 stars, excellent value, quality and service! Thank you!

Standard Frame: R251 - 14mm Brown with light pine edge lines


Service rating : This was excellent service as my sister had said it would be having used your company for years.The frame was exact and delivery couldn't have been any quicker. Thank you again, Anne
Product : See my previous comments.

Frame: R524 - 70mm Spotted gold leaf


Frame was exactly the right size, came very quickly and was excellent value.

Multiframe: R651 - 48mm Scooped bronze ebony edge and back


Service rating : Fab quality product and quick delivery, thank you!
Product : Excellent quality, came very well packaged.

Mount: Black-372

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  • Mount: Bright white-371
  • Mount: Stone-8632

Service rating : Great service. No complaints
Product : Great quality and selection. Custom cut so always a perfect size

Frame: P20 - 20mm Flat smooth matt white

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  • Frame: R640 - 20mm Painted vintage blue
  • Frame: J43 - 20mm Flat smooth black

Service rating : I’ve ordered from Picture Frames Express two times, and each time the frames are perfect and arrived quickly. I love the online tool that lets you completely customize your frame. It’s so easy!
Product : Just what I ordered :) thanks!

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