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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 582 customer reviews

Date Product Score Customer Comment

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : Great
Product : Looks as advertised, does the job

Multiframe: P20 - 20mm Flat smooth matt white

Service:5Product:++

Service rating : Quality frame and accurately made to my measurements good delivery time , I would recommend them and will be using them again.
Product : I bought a picture frame with multiple apertures for pictures to my sizes and it was made perfectly !

Mount: Soft white-Aq1

Service:5Product:NYT

Really good. I look forward to using your service in the future
Many thanks

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
Service:1

I was not very impressed with the quality of the frame. Also packaging was soiled.

Frame: R699 - 44mm Antique silver over burnished black

  • Customer also bought: .... :
  • Frame: R638 - 38mm Painted vintage red
Service:5Product:++

Service rating : Great quality as always and speedy delivery.
Product : Great quality and speedy delivery

Multiframe: A13 - 22mm Dark grain grey

Service:4Product:+

Service rating : Easy to use site. Delighted with the frames which arrived quickly. Packaging very protective.
Frame selection could be improved: not easy to see the choices and I almost ordered different frames by mistake.
It would be nice to have different numbers of picture apertures on different lines too.
Product : Unable to select different numbers of apertures on each line.

Frame: P9 - 23mm Red mahogany gold line

Service:5Product:++

Service rating : The frame was delivered very quickly after ordering and as always Nicky made. The frames are the finishing touch to my paintings and my customer was over the moon with this one
Product : This frame moulding is a favourite of my customers, so have used it many times now

Multiframe: J39 - 85mm Flat pitted grain brown

Service:5Product:++

Service rating : Very fast service and delivery. Brilliant quality and is perfect for my drawings. Customer service is also great.
Product : Fast delivery and great quality

Multiframe: C59 - 23mm Smooth cushioned black

Service:5Product:NYT

Speedy and excellent service

Frame: R743 - 78mm Scoop obeche (unfinished)

Service:5Product:++

Service rating : Brilliant service.
Product : Website very easy to navigate. Choices excellent. Delivery quick. Product excellent for price. And all done from my sofa!! Thank you

Frame: J13 - 35mm Flat oak

Service:5Product:++

Service rating : Always good quality frames, shipped quickly and well packaged.
Product : Beautiful frame in natural oak

Frame: J34 - 31mm Faint gold crackle effect gold leaf

Service:5Product:++

Service rating : Great frame, quick delivery
Product : Lovely frame, quick delivery

Standard Frame: R604 - 60mm Smooth flat grain light walnut wrap (mdf)

  • Customer also bought: .... :
  • Standard Frame: R604 - 60mm Smooth flat grain light walnut wrap (mdf)
Service:5

Site so user friendly, 2 orders of a total of 5 frames, 3 different sizes all perfect as per spec and well wrapped for delivery. Arrived within 2days. Good quality. Great service.

Frame: J43 - 20mm Flat smooth black

  • Customer also bought: .... :
  • Frame: C59 - 23mm Smooth cushioned black
Service:5Product:++

Service rating : Web site is generally easy to use, though when options are added or removed from a bespoke frame it can be a little confusing. The both frames conformed to my specifications and included my required options. Delivery was prompt and packing protected the frames, which were delivered together.
Product : Manufacture and delivery was promptly and the frame was as specified.

Frame: R540 - 44mm Distressed Antique gold

Service:5Product:++

Service rating : Very pleased with purchase. Prompt delivery.
Product : Straightforward easy to use ordering system which guides you through building your chosen frame and mount . Delighted with frame.

Frame: N20 - 42mm Flat Beech

Service:5Product:++

Service rating : Super prompt delivery. Wide choice of frames.
Product : The beech frames being a neutral colour go with any décor and do not detract from the colours of my prints. Not being glass, they are easy to hang and hard to break. Ideal.
Great choice of styles.....modern, traditional etc

Accessory: Brown tape - 25mm x 50mtr

  • Customer also bought: .... :
  • Frame: J12 - 22mm Flat oak with slight rounded edges
  • Frame: A35 - 26mm High Top Brown Gold Line
  • Multiframe: A35 - 26mm High Top Brown Gold Line
Service:5Product:NYT

An excellent service. I order a number of bespoke sized frames and mounts, they arrived well packed and were exactly as I ordered them. The quality was excellent. I was u sure about having the Perspex type of glazing but it is very good, you cannot tell the difference between it and glass.

Mount: Bright white-371

Service:5Product:++

Service rating : Easy to use website and prompt delivery
Product : Great quality mounts and backs for a reasonable price.

Mount: Soft white-Aq1

Service:5Product:++

Service rating : Fast and professional service. Frames are a good quality and customer service is excellent.
I have dealt with this company for years.
Product : Excellent quality card mount.

Multiframe: A30 - 20mm Painted grain black

Service:1Product:--

Service rating : Is not clear enough that the frame does not come with the pictures printed that they ask you to upload. That was the whole point of me searching and buying for a frame to come with pictures included.
Product : Not clear until after you pay that photos are not included. Very poor product given the price.


On 11-Dec-2018 the supplier responded:
Hello, we are very sorry you feel this way - next the button where you upload a file there is the message with an exclamation mark that we do not print uploaded images, at the end of the order process on the review page it is there in red , on the order confirmation and on the confirmation email it is repeated in an attempt to guarantee it can't be missed - the upload function is there to give you an idea of what the file / image you have may look like when it is in a mount and or frame - we are sorry you have missed this but we do not offer any form of printing service and this is detailed where we feel it cannot be missed as an integral part of the order process.

Frame: R529 - 32mm Flat oak with slight rounded edges

  • Customer also bought: .... :
  • Frame: R529 - 32mm Flat oak with slight rounded edges
  • Frame: J15 - 15mm Flat oak with slight rounded edges
  • Frame: R197 - 15mm Deep flat grain painted black
  • Frame: R43 - 20mm Smooth deep black
  • Frame: J12 - 22mm Flat oak with slight rounded edges
  • Frame: N34 - 14mm Painted grain black
Service:5

Quick delivery and good service.

Frame: J6 - 40mm Flat oak rounded back edge

Service:4Product:+

Service rating : The quality of the frames I bought were good & they were delivered quickly. When they arrived there were no mounts on the back to hand the frames on the wall, as ordered but this was speedily resolved & replacement back plates were supplied by return of post. Good service recovery & I would recommend Frames Express.
Product : The only reason I didn't give 5 stars was because I had to ask for the correct back mounts to be supplied.

Frame: R341 - 75mm Shabby Chic Pale Ivory over tan

  • Customer also bought: .... :
  • Frame: R341 - 75mm Shabby Chic Pale Ivory over tan
Service:5

Easy to use website, prompt manufacture / delivery and top quality product. Not cheap but worth it.

Frame: R107 - 30mm Painted grain reverse step matt white

  • Customer also bought: .... :
  • Mount: Iced white ingres-3973
Service:5Product:NYT

Website is really easy to use. Loads of choice. Great value for money. Frames always arrive quickly.

Multiframe: R372 - 35mm Lacquered Shabby chic black

Service:5Product:++

Service rating : Fast and reliable. Easy to navigate the web site to build your order up.
Product : Very effective, looks just like the image i ordered

Frame: A23 - 22mm Matt grain blue

Service:5Product:NYT

Fast efficient service. Just follow the clear instructions.

Multiframe: R443 - 38mm Painted ebony over burnished silver

Service:5Product:NYT

Couldn’t find the right frame in the shoes, so to make your own design was great

Frame: R8 - 40mm Flat smooth matt white

  • Customer also bought: .... :
  • Frame: R8 - 40mm Flat smooth matt white
  • Frame: R187 - 84mm Painted grain reverse step black
  • Frame: R181 - 32mm Smooth flat matt white
  • Frame: R106 - 52mm Painted grain reverse step black
Service:5

Quick reliable service

Frame: R235 - 15mm High gloss white with slighty rounded edges

  • Customer also bought: .... :
  • Frame: R235 - 15mm High gloss white with slighty rounded edges
  • Frame: R72 - 29mm Flat oak slight chamfered edges
Service:5

First class service, manufacture and materials

Frame: R107 - 30mm Painted grain reverse step matt white

Service:5Product:NYT

Good service. Quality frames, quick delivery.

Frame: P74 - 80mm Regency gold (resin)

Service:1Product:NYT

Gold frame looked really cheap

Frame: C63 - 15mm Smooth cushion black

  • Customer also bought: .... :
  • Frame: AL - P15 - 04 - 10mm Frosted silver
  • Frame: AL - P15 - 01 - 10mm Polished gold
  • Frame: AL - P97 - 150 - 22mm Flat brushed silver
  • Frame: AL - P97 - 151 - 22mm Flat brushed pale gold
Service:5Product:++

Service rating : I made 3 phone calls. One before placing my order and 2 to check that my order looked ok and to ask advice about the frames I'd ordered. I spoke to two different people and in each case they couldn't have been more helpful. I was so pleased with my order I emailed them to thank them for their help and for the speed of the service. I placed my order for 16 frames of differing sizes on the Monday evening & received the frames on the Friday.
Product : Perfect for the photos I needed to frame.

Multiframe: N92 - 20mm Painted deep grain matt white

Service:5Product:NYT

Excellent service - an almost immediate response to my query about hinged frame.
The frame (non-hinged) came quickly and is perfect.

Frame: R552 - 60mm Smooth flat grain black ash wrap (mdf)

Service:5Product:NYT

A really good website made purchasing easy. The frames I bought were very accurately produced and excellent quality. I'll be a returning customer.

Mount: Caramel-8035

  • Customer also bought: .... :
  • Mount: Guacamole-8416
  • Frame: P10 - 20mm Painted grain black
Service:5Product:++

Service rating : Always efficient and good quality service
Product : As expected and correct size

Standard Frame: D4 - 32mm Gold spot red vein (resin)

Service:5Product:++

Service rating : Bought from them before ,really nice quaility frames and great that you can get them made to measure . Arrive quickly and well packaged. Would def recommend them ,and use them myself in the future .
Product : Once againgreat value , nice frames as ive said before excellent service

Frame: R312 - 35mm Painted grain white with slight rounded edges

  • Customer also bought: .... :
  • Frame: R312 - 35mm Painted grain white with slight rounded edges
  • Frame: P14 - 48mm Flat painted grain white
  • Frame: R256 - 70mm Painted grain pale stone with slight rounded edges
Service:5

Lovely frames, fast and secure delivery. Very very pleased!

Mount: Bright white-371

  • Customer also bought: .... :
  • Accessory: Brown tape - 25mm x 50mtr
  • Standard Frame: P20 - 20mm Flat smooth matt white
Service:5Product:++

Service rating : Fantastic service! Fast simple delivery to Portugal. Great frames and mounts, thank you very much.
Product : Perfect, thank you very much

Mount: Old gold-364

Service:4Product:NYT

Good web site though I did lose my specification on one occasion. Minimum price is an irritation, but overall I’m happy with the service. Delivery was reasonably fast, well packaged, and accurate.

Frame: R692 - 54mm Three step shabby chic black

Service:5Product:++

Service rating : Excellent range of frames, really easy to use website, products manufactured and delivered really quickly, and excellent communication and customer service.
Product : Excellent range of products and even better customer service.

Frame: R102 - 52mm Painted grain reverse step matt white

Service:5Product:NYT

Good frame as always, prompt delivery.

Frame: J6 - 40mm Flat oak rounded back edge

  • Customer also bought: .... :
  • Frame: J6 - 40mm Flat oak rounded back edge
Service:5

Good service and frame as expected

Mount: Black-372

Service:5Product:++

Service rating : Prompt sercvice/excellent product.
Dreadful postage to Northern Ireland - tried your local Post Office?
Product : QQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQ

Mount: Nightshade-8071

  • Customer also bought: .... :
  • Frame: R582 - 22mm flat metallic brushed dark brown (resin)
Service:5Product:NYT

Excellent service. The frames are well made and exactly as described. The mounts are good quality. Extremely well packaged and arrived earlier than expected.

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Pale ivory ingres-3987
Service:5Product:++

Service rating : Excellent comms ,speedy dispatch and packaging
Product : 5*****
5*****
5*****
Yes 5 !

Accessory: Brown tape - 38mm x 50mtr

  • Customer also bought: .... :
  • Frame: N20 - 42mm Flat Beech
  • Frame: R404 - 40mm Flat light birch (veneer)
Service:5Product:NYT

expert advice & help at very reasonable prices

Frame: AL - P15 - 16 - 10mm Polished black

Service:5Product:++

Service rating : I needed an outsized, bespoke frame and was given excellent advice. Delivery was prompt and seamless. Placing the artwork in the frame was straightforward (although needed two people, given its size!). The frame was very well made, secure and the end result looked fantastic. Extremely good service and product quality.
Product : Perfect for my needs, very good quality and easy to insert the artwork. Will definitely purchase again. I compared many other framers and found this to be by far the best value for money.

Frame: R417 - 65mm Light gold with faint crackle effect gold leaf

Service:5Product:++

Service rating : very good
Product : just as described,very good

Standard Frame: Bx10 - 20mm Painted grain white 9mm white box

  • Customer also bought: .... :
  • Standard Frame: Bx10 - 20mm Painted grain white 9mm white box
Service:5

Item arrived well packed and was exactly what I needed thanks.

Frame: D10 - 10mm Inca gold

  • Customer also bought: .... :
  • Frame: D10 - 10mm Inca gold
Service:5

Very good service. Frame quality and value is also very good.

Mount: Bright white-371

Service:5Product:++

Service rating : Great quality and good value
Product : Great quality and good value

Standard Frame: Bx1 - 33mm Painted grain black 30mm black box

  • Customer also bought: .... :
  • Standard Frame: Bx1 - 33mm Painted grain black 30mm black box
  • Frame: Bx3 - 33mm Painted grain white 30mm white box
Service:5

I use Frame Express for my business framing all my larger artworks. They are amazing, accommodating, speedy and excellent quality. I recommend them to freinds and fellow artists alike.

Standard Frame: R249 - 14mm Royal blue with light pine lines

  • Customer also bought: .... :
  • Standard Frame: R249 - 14mm Royal blue with light pine lines
Service:4

Precise measurement and very good quality. If the glass is more transparent would be better.

Frame: R681 - 30mm Regency antique gold

Service:5Product:NYT

Good fast service and frames are always made to a high standard. I would recommend this company

Frame: R4 - 36mm Reverse smooth black

Service:5Product:++

Service rating : The quality of the picture frames is fantastic, they really stand out and the delivery time was swift. I would absolutely buy from here again for all my school pictures!
Product : Brilliant from start to finish!

Frame: P94 - 40mm Flat smooth matt white

Service:5Product:++

Service rating : Efficient. Accurate.
Product : Efficient. Precise. Fast.

Mount: Bright white-371

  • Customer also bought: .... :
  • Mount: Bright white-371
Service:5

Excellent service. Solved a problem promptly and delivered high quality frames and mounts.

Mount: Bright white-371

  • Customer also bought: .... :
  • Mount: Bright white-371
  • Mount: Cloud-8050
  • Mount: Dove-8633
  • Mount: Iced white ingres-3973
Service:5

Flawless

Frame: R38 - 85mm Scoop obeche (unfinished)

Service:5Product:NYT

Well constructed and packaged

Frame: R432 - 70mm Laquered ebony with faint oxide lines and grain

  • Customer also bought: .... :
  • Frame: R449 - 95mm Painted grain black
Service:5Product:++

Service rating : The service from picture frames express is first class.
The staff are very helpful. The delivery is always brilliant too and arrives quicker than expected.
I will continue purchasing from this company and i have told friend and family about them.
Product : First class the frames are great quality for the price.

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