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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 617 customer reviews

Date Product Score Customer Comment

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Mount: Black-372
  • Mount: Ivory-Aq2
Service:5Product:++

Service rating : Even though I made an order during the Christmas holiday it was delivered promptly and very securely packaged to prevent damage. I had ordered a bespoke frame and mount and three other bespoke mounts, so not a simple order. Everything was good quality. The website is easy to use and the prices for made to order frames and mounts are very reasonable. I shall definitely use this company again.
Product : Good quality, very reasonably price and promptly delivered.

Frame: Bx20 - 20mm Painted grain black 30mm black box

Service:4Product:+

Service rating : Fast service, good communication, however prefer not to have early in the morning automated phone call on delivery.
Product : The mitred box frame wooden inserts could have fit together more snugly so you can’t see any gaps, but on the whole it’s a good frame.

Standard Frame: N75 - 30mm Flat oak rounded back edge

Service:5Product:++

Service rating : Fast service, beautiful workmanship.
Product : Excellent very happy with my frame.

Frame: R377 - 35mm Minerve silver and stone

  • Customer also bought: .... :
  • Frame: P14 - 48mm Flat painted grain white
Service:5Product:++

Service rating : Great quality frames for the price and prompt delivery. Would definitely use again and recommend to others.
Product : Great quality and finish, looks fab in our lounge

Frame: AL - P15 - 21 - 10mm Matt black

  • Customer also bought: .... :
  • Mount: Pale ivory ingres-3987
Service:5Product:++

Service rating : Lovely frames, good quality and fast delivery
Product : Quality frame which is made to last

Frame: K27 - 57mm Gold daliha (high pattern)

Service:5Product:++

Service rating : Very pleased with the frame - it was a better quality than shown in the images and package and delivery were excellent. I will definitely be back.
Product : Great all round. More frames will be ordered in the near future.

Frame: K47 - 70mm Rope Gold (resin)

Service:4Product:+

Service rating : I have used Picture frame Express twice. The website is comprehensive & easy to use. Feed in the picture size & your price is worked out. I added some bits to an order by email & these were missed but after a phone call they were added to my 2nd order with no quible. The frames come well packaged so no possibility of damage. Delivery was within 7 days for both orders. The quality & finish is good for the price. Recommended.
Product : I bought this frame to replace a more elaborate one I had. Just measure the picture, feed it into the website & your cost is shown. You can add backing card, flexiglass & fixings. You could pay more money at a local framers if you actually want to see the frame but I found this service ok & easy to use. Frames are well made & packaged for delivery. Recommended.

Standard Frame: R549 - 52mm Reverse step bracken and white wash

Service:5

A great service, well packaged frame and, delivery was quick and frame was is excellent condition.

Standard Frame: R302 - 45mm Smooth stone with crackled edge details (resin)

Service:5Product:++

Service rating : Excellent
Product : The quality was excellent

Standard Frame: A35 - 26mm High Top Brown Gold Line

Service:5Product:++

Service rating : Fantastic service, great comunications and brilliant quality and price
Product : Fantastic service, great comunications and brilliant quality and price

Frame: R9 - 40mm Flat smooth black

Service:5Product:++

Service rating : I initially made a mistake on my order but PFE were really flexible and helpful in sorting out my mistake. end result looks great.
Product : Because I was doing something slightly different with the frame - creating a back-light for a poster with LEDs around the inside of the frame - it was really important that the frame was as described on the website and it was.

Frame: R546 - 30mm Scoop stained antique pine over black

Service:5Product:++

Service rating : very quick delivery and excellent product
Product : just what i orderd in time for christmas

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : website is very user friendly and able to review/size a large variety of frames easily. my order was dispatched quickly and safely delivered.
Product : good quality frame; this is a large frame but light and easy to hang.

Frame: P7 - 20mm Medium teak gold line

  • Customer also bought: .... :
  • Multiframe: P7 - 20mm Medium teak gold line
Service:5Product:++

Service rating : easy to select frames with lots of choice
Product : all the frames I received were of a high standard and delivery was very good for the time of year

Frame: R122 - 20mm Pale and dark aged gold burnish

Service:5

I've used Picture Frames Express several times now and found them reliable, and helpful with any queries

Frame: AL - P15 - 03 - 10mm Polished silver

Service:5Product:++

Service rating : I received clear advice over the phone on how to measure my picture (no mount required). The frame is well made, attractive and the instructions on installing the picture were easy to follow.
Product : The frame was well made with the corner cleats easy to remove for picture installation and even more importantly easy to refit afterwards.

Frame: R542 - 38mm Flat painted grain black

Service:5

Good quality, price and perfect fit. Also got help by phone about measurements. Will definitely use again.

Standard Frame: J15 - 15mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : As I have come to expect.
Product : Exactly as I wished. Thank you.

Frame: P9 - 23mm Red mahogany gold line

  • Customer also bought: .... :
  • Frame: R141 - 10mm High gloss deep red
  • Frame: D18 - 10mm Rounded dark brown
Service:5Product:++

Service rating : The information on line was clear, intuitive and accurate, making ordering for a novice easy. I was delighted with the frames.
Product : Exactly what I wanted and delivered on time- if fact earlier than predicted despite the busy pre-Christmas rush.

Frame: R300 - 45mm Smooth Ivory with crackled edge details (resin)

Service:5

Great choice, easy to order, well packaged, very competitive pricing

Standard Frame: R619 - 23mm Antique faint mottled gold

Service:5Product:++

Service rating : the site is easy to use, the frames arrived promptly and were exactly what I ordered
Product : exactly the size I asked for. Looks great

Frame: J13 - 35mm Flat oak

Service:5

The oak frames were great quality and despatched much sooner than stated before Xmas. However parcel force delayed delivery substantially over the Xmas period, but I was in no rush.

Mount: Beajolais-8151

Service:5Product:++

Service rating : Easy to use web and ordering online coupled with fast delivery. Have used PFE for mount orders in the past and will do so again.
Product : Precision cut mounts exactly as required *********

Standard Frame: AL - P11 - 03 - 7mm Polished silver

  • Customer also bought: .... :
  • Standard Frame: N75 - 30mm Flat oak rounded back edge
Service:5Product:++

Service rating : great quality, excellent turnaround time. would use again
Product : reat quality, excellent turnaround time. would use again

Frame: J96 - 23mm Flat smooth black

Service:5

Quick service and good quality product

Frame: C11 - 32mm Rolled mahogany

Service:5Product:++

Service rating : It was excellent! Ordered just before Christmas and was not expecting delivery until January. Such a nice surprise when the frame was delivered in time for us to frame our picture and have it on the wall for the Christmas festivities. The packaging was superb without being wasteful and the quality and size of the frame were perfect. Many many thanks.
Product : Excellent in every way. Everything good and nothing even vaguely bad :o)

Frame: P59 - 82mm Regency black (resin)

Service:5

Very pleased as was not sure I would get it pre Christmas but yes they managedperfect great service

Mount: Cream ingres-8048

  • Customer also bought: .... :
  • Accessory: Acid free - Backing
  • Mount: Black-8011
  • Accessory: Buttermilk-8629 - White core
  • Mount: Charcoal-8010
Service:5Product:++

Service rating : Quick and easy to use
Product : Very quick and easy to use, received exactly what I ordered in exactly the right size ordered.

Frame: A35 - 26mm High Top Brown Gold Line

  • Customer also bought: .... :
  • Accessory: White-8001 - Conservation
Service:5

Brilliant service. Good range of frames and accurate measurements. This time ordered 1 week before Christmas and arrived in 3 days.

Frame: R190 - 25mm Antique gold with hessian inside edge detail

  • Customer also bought: .... :
  • Frame: J71 - 18mm Dark mahogany gold Line
  • Frame: R674 - 18mm Flat oak (veneer)
  • Frame: R640 - 20mm Painted vintage blue
Service:5

I ordered about 5 frames and all were great quality. Recommend.

Frame: R67 - 25mm Vichy red mottle gold, green band

Service:5

Easy to use website, great selection, very prompt service, thank you

Multiframe: A30 - 20mm Painted grain black

Service:5

Wide choice, product good, service quick

Standard Frame: P9 - 23mm Red mahogany gold line

Service:5Product:++

Service rating : Very easy to use and good quality frames.
Product : Looks very professional. easy to fit

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Frame: A30 - 20mm Painted grain black
Service:5Product:++

Service rating : Before my first order I contacted the firm several times by email for help with measurements and glazing details. I was delighted with the quick and helpful replies to my queries. My order was not due to be processed until after the Christmas period, but it was delivered by express mail on the 23rd December.
The facility for uploading your own photo into any of the frames is particularly helpful in making a decision about the most appropriate frame and mount. I have since placed a further order.
Product : As ordered and well packaged.

Frame: R300 - 45mm Smooth Ivory with crackled edge details (resin)

Service:5

Brilliant service. Delivered promptly and the frame is perfect.

Standard Frame: J12 - 22mm Flat oak with slight rounded edges

Service:5

Well packed and very quick!

Frame: J14 - 38mm Slight reverse curved oak

Service:5Product:++

Service rating : Very easy to use online tools to help you select the right size and types of mounts and frames. Orders perfectly executed and very prompt delivery. I will definitely use again
Product : Beautiful colour and design

Frame: R531 - 45mm Flat painted grain grey

Service:5Product:+

Service rating : Easy to choose, order and pay.
Product : Good product and as illustrated but rather expensive

Frame: N34 - 14mm Painted grain black

  • Customer also bought: .... :
  • Frame: A30 - 20mm Painted grain black
Service:5Product:++

Service rating : Easy to design and order . Very quick delivery .
Product : Perfect for an antique print.

Frame: R616 - 42mm Antique shaded silver with black back edge

Service:5Product:++

Service rating : Ordered this very close to Christmas. Amazing service - arrived very promptly.
Product : This was a gift for my son. He was delighted with it. Perfect for his mounted print .

Frame: J75 - 62mm Spotted gold

Service:5

Ordering what I needed , a bespoke sized frame was easy from step one . Fantastic choice of frames , clear images that allowes you to see the frame profile from the side too. Easy to follow measuring advice and choice of quality additions ie different backing types and hangers allowed to to get the exact frame I wanted for an original commissioned picture of my daughters horse . The piece was very expensive , so I was worried that the quality of the frame may not be as good as it deserved...... I had no fears AND it was delivered within days of ordering at Christmas time ! I brilliant service , quality item , fantastic packaging ... will certainly be using this company again
Thank you

Standard Frame: R85 - 38mm Flat grain black ash wrap (mdf)

Service:5Product:++

Service rating : Easy to order, quick delivery & good quality frame
Product : Good quality frame, looks good.

Frame: R407 - 52mm Painted grain reverse step walnut

Service:5

Great quality for the price and quick delivery

Frame: N90 - 47mm Black and gold crackle gold line

Service:5

Absolutely excellent! High quality product and service. Had a number of frames to order so ordered one first as a trial - from a different supplier - but delivery time was very slow and product felt cheap.
Ordered the remainder from Picture Frame Express having spoken to a very helpful lady on the phone and the products all arrived super fast and are great quality - much better quality with good hardboard back board etc
Have already ordered more which again arrived next day despite being made to order!

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Excellent service. Easy to follow instructions. Great choice of frames, even though I only needed something very basic. Incredibly quick delivery, especially as my order was for Christmas and placed as late as the week before.
Product : I wish I had taken a picture to attach before I gave the frame away as a present.

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Frame: P94 - 40mm Flat smooth matt white
Service:5Product:++

Service rating : Easy to use website, all delivered within specified time and good quality. Would use again.
Product : i designed a double mount for an existing picture - easy to do on the website. Very pleased with both the choices available and the quality of my purchase as it fits perfectly.

Frame: A23 - 22mm Matt grain blue

Service:5

Arrived promptly, well packaged. Good service all round

Standard Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Fantastic company. Prompt manufacture/delivery and easy to navigate website
Product : Lovely frame, made to exact specifications and very good value for money

Frame: R191 - 25mm Antique silver with hessian inside edge detail

Service:5Product:++

Service rating : Really easy to design your frame, always really happy with the finished product.
Product : Lovely frame would buy again

Frame: P95 - 36mm Reverse smooth matt white

Service:4

Frame was delivered quickly and perfectly fit the picture. Overall I am very pleased with the quality and price

Frame: J6 - 40mm Flat oak rounded back edge

Service:5

Quick delivery, quality product.

Standard Frame: J43 - 20mm Flat smooth black

  • Customer also bought: .... :
  • Frame: R562 - 50mm Painted lulworth blue over white
Service:5Product:++

Service rating : Efficient service and fast delivery especially because it was just before Christmas.
Product : Fast and efficient service.

Multiframe: C59 - 23mm Smooth cushioned black

Service:5Product:++

Service rating : Excellent.
Product : Measurements were correct and professionally done. The frames made the pictures look great.

Frame: A30 - 20mm Painted grain black

Service:5

Very helpful in assessing the measurements I needed and double checking that I did not make mistakes. The end product was very good and the pictures were greatly received.

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Good price. Very well packaged and exactly as described.
Product : Great prices.
Very well packaged and safely delivered.
Exactly as described

Standard Frame: B24 - 32mm Pattern black

Service:5Product:++

Service rating : It was excellent. Arrived quickly and please with the result
Product : Nice finish for the money.

Frame: R235 - 15mm High gloss white with slighty rounded edges

Service:5

Good products, very good customer service!

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Fantastic
Product : Fantastic and fitted my painting nicely

Frame: R642 - 20mm Painted vintage pale pebble

Service:5

A well constructed frame that fits perfectly and sent very promptly before Christmas.

Multiframe: K6 - 46mm Rounded beech

Service:5

Excellent service and a high quality product, in whatever layout you can think of.

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