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Service rating : Great Service, Goods made to measure perfect many thanksProduct : Great Service, Goods made to measure perfect many thanks
Service rating : Good website. Easy to order. Fast service with good delivery even to north of Scotland.Product : Frames were exactly as I thought they would be. All the bits were included which was useful.
Excellent value. Very attractive frame.
Service rating : Easy-to-use website with good selection. Would have been useful to have an indication of delivery date when order confirmed, but otherwise couldn't be better.Product : Very happy indeed with the frames - they look fab and are very good quality
Service rating : There was so much choice in type of frame and being able to choice exactly the right size was great.Product : It looks just like I hoped it would, helps make my photo look great.
Service rating : Great service....Have ordered again , hope they keep it up !Product : All good, many thanks.........
Service rating : Great productProduct : Great product for the money
Service rating : The frame arrived relatively quickly but was really nice and top quality, would definitely recommendProduct : Well put together frame, good quality and exactly as described
Service rating : frame arrived by estimated dateProduct : Frame was exactly right and quality excellent
Service rating : First class service. Well made and very quick delivery.Product : First class. Well made and quick delivery.
Beautiful frame well made. Wrapped in plenty of bubble wrap and cardboard for delivery took 5 minutes to unwrap but worth it. Excellent customer service, e-mailed them and responded quickly. Second purchase and will be my first choice to buy another frame. Website easy to use too.
Service rating : Great frames, excellent wrapped and arrived very promptly. Thank you. Have placed a second order already.Product : My second order and as good as the first. Great frames and excellent service. Thank you
Service rating : Good website, enormous choice of frames in size, style & colour.Product : I was able to choose an exact frame & gold colour for my picture. Added bonus to have black edges.
Service rating : God service as alwaysProduct : This time I ordered a new frame style and I was very pleased with the quality of the moulding.
Service rating : Great workmanship and serviceProduct : Great workmanship and service
Service rating : Service you get from this company is excellent,The products are well made and speedy delivery.I have had 5 items from this company, and there's never been a problem with anyone of them.Product : The best service and product
Service rating : Easy to order with lots of choice my frame was perfect. Arrived well packaged and good customer service.Product : I love my frame i would not have got the right size frame off the shelf
Quick turnaround, very good quality and the price was competitive too
Service rating : Excellent product, excellent service.Product : Love this frame. Nice and chunky, great colour.
Service rating : Frames as described and expected.. No complaints!Product : Just what I needed and expected
The items arrived well packaged and in perfect condition. They accurately met the dimensions specified and produced a great finished results.
Was really happy with the 3 frames which I ordered - love that you can customize everything to fit your needs! They were well packaged and arrived in perfect condition - and quickly too! Would definitely use again
Very helpful customer service, it's a shame there's no price difference for delivery if you're only buying mounts rather than frames.
Service rating : Lovely frame easy to order and speedy deliveryProduct : I loved it perfect for my picture
Service rating : The frame is fabulous and luckily had been well wrapped in bubble wrap as the box it was then sent in was barely in one piece by the time it reached me. I strongly suspect the parcel had been deliberately opened and searched, presumably if it hadn't have contained a custom picture frame it wouldn't have reached me.Product : The frame is fabulous, my picture looks fantastic.
Service rating : Nice product, slightly overpriced for what it is in my opinion. It took a very long time to arrive, around 2 weeks from ordering.Product : Nice quality item, slightly overpriced.
Service rating : Easy to use ordering. Frame and mount were perfect and very well packed for deliveryProduct : Easy to order and the frame and mount were perfect
Service rating : no problems with the service frame arrived in good time and well protectedProduct : Beautiful frame looks the part, will definitely use picture frame express again soon,would be nice to see that Victorian dark oak with gold line colour used on other frame styles.
very easy to order, arrived quickly (did pay for the express service) and the frame is of a high standard
Service rating : Item was exactly as advertised and came very promptly. Would definitely use them again.Product : Excellent service just as I ordered
Really good price, I would have liked to have been contacted between payment and shipping with an update. I had to call twice to check when this would be shipped. Usually when purchasing things online, I would expect to receive shipping information. When I called however, staff were very friendly and helpful.
The mounts were perfect, thank you, but the website gave me the impression they would arrive four days later (on a Friday) but they only arrived the following week (on the Wednesday). This caused me a massive problem since they were intended for photographs in an exhibition. Draw your own conclusions from this :)
This is the second time I've used Frames Express and have been well pleased with the quality of the frames ordered.
Service rating : This was the first time that I'd used Frame Express for a couple of odd shaped pieces of art that I'd purchased and with everything mail order over the internet, especially made to order, I was hesitant. I needn't have been worried because everything is perfect and so much cheaper that local picture framers. My order arrived a lot earlier than the estimate – the only niggle I had was I didn’t receive any email communications.Product : Great, turned out better than I had hoped.
Service rating : wow i bought one frame was so impressed I bought 2 more very pleased with them. told people to look at your website if they are thinking of buying frames, keep up the good work, and I will be buying more in the futureProduct : brill is all I will say, look at the website you will not be dissapointed
perfect frame as requested although delivery was unusually slow (perhaps caused by new year).packaging a little excessive
Service rating : Great quality and look for a reasonable price. Couldn't find any frames the right size from anywhere and was very pleased with the price for something that is made bespoke to our sizesProduct : Looks great, is a very sturdy frame.
Service rating : Amazing service and the order was delivered before Christmas as required.Product : Attractive frame that is a perfect match for the intended picture. A well received Christmas gift.
Two weeks after placing the order no response of any kind received
Service rating : Could be faster delivery.Product : Excellent, very pleased with frame. I have just returned 2 frames, one a replacement, from another frame supplier, both damaged. They did have much faster delivery but that's no good if goods are substandard.
Service rating : Great quality, nice ddesignProduct : Lovely design and style. Love them
Disappointed!!! Customer service very very poor. Would not use again. Let me down in every way possible. Very upset.
On 14-Jan-2017 the supplier responded:Hi Dianne, thank you for your feedback but we are very puzzled as to why you have left this review, because you placed an order for self collection, your order was made up, we called you to let you know and you did not respond - a few days ago we delivered your order personally and when we chatted you said you could not be bothered to come in to collect it before Christmas ? - again we are very puzzled to this review - if you would like to make contact by direct email to explain in detail the points of your review we will of course have a look into this but as above we really cannot understand your disappointment.
I am verry please with my order, for the quality and the price, fast dispach to.
Service rating : Superb service and great frames - will use againProduct : Great to be able to so easily order the correct sized frame - look great.
Service rating : Excellent product frame looks greatProduct : Excellent value for money
Service rating : We have used Picture Frame express several times and have always been delighted with the results and the efficiency with which our order has been processed. We will certainly continue to use them.Product : Exactly what we wanted and it looks good
Service rating : Site easy to use and service fast and excellent.Product : Frame well made and of good quality.
Service rating : Easy to order. Beautiful frame :)Product : Beautifully made, looks wonderful :)
Service rating : Ordered a made to measure frame on Boxing Day and a beautifully made frame was delivered very early in New Year by Parcelforce with tracking, in what turned out to be next day delivery. Excellent serviceProduct : Beautifully made frame exactly to size ordered. Thank you.
Service rating : I arrived at Picture Frames Express because it was the first site I fell on after a search. Then the interface made it easy to start building the custom frame I had in mind and all the options and specificity I was looking for were there, so I stayed.It was immediately very noticeable that attention had gone into making the customization process precise and intuitive and that in spite of being an online company offering a standardized product, the components and options were professionally selected and of very high quality. For example: I wanted a custom wooden gold frame, they have 30 pages of options of many varying widths, ornamentation and designs, awesome. Same with the consumer < archival < museum sub-categories for mat and backing board paper quality options.The order was easy to finalize, edit, check and pay for. Two subsequent personal enquiries by e-mail were very promptly replied to (7am UK time!) with informed answers and acknowledgment. The customer service alone is worthy of five stars.The final frame arrived in Switzerland very well packed and on time. It was impeccably assembled, of the highest quality and made a big impact as a Christmas gift that gave light to an antique map that had been in storage for two years.It’s all been a tremendously positive experience overall, thank you very much for your craftsmanship and professional service.Product : Beautiful and carefully put together custom frame. Feels like a personally crafted item that seamlessly compliments the map I designed it to frame. The mat board is precisely cut and I prefer the high quality plexiglass to real glass, it feels sturdier, is lighter and it’s less reflective. Great stuff.
Fast shipping, very well packaged and great quality-perfect sizing. Impressed with service, would buy from again.
Service rating : Great product at a good price delivered remarkably quickly.Product : Not mad about the plexiglass as it attracts dust but otherwise perfect.
Service rating : Fast service and exactly as expected. Online order process is very slick and straightforward.Product : Very nice quality and reasonable price.
Service rating : Efficient delivery service. Clear and simple instruction for customised sizes and good choice.Product : Very attractive frame. Light weight and easy to handle.
The frame sent was warped but I was very pleased with the swift response to my complaint and the fact a new one was sent out straight away.
Service rating : Brilliant service - very fast and great qualityProduct : My photos look great with these professional looking frames and mounts.
Service rating : This seller is very reliable and provided an exceptional service . The original frames I wanted were out of stock and he recommended a very similar frame which I ordered and it all came the next day so was very pleased as I ordered all this during the week of Christmas. Frames were also good quality will be buying all my frames from here in the future thankyouFrames were alsoProduct : Great frame very happy!!! Will be buying again for my next family portrait .