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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 442 customer reviews

Date Product Score Customer Comment

Frame: R694 - 40mm teak parquet black edge (veneer)

Service:5Product:++

Service rating : Excellent service. Haven't needed to use for a long time so noticed the rise in price but the quality is excellent and the finish is tremendous.
Thanks once again to Picture Frames Express.
Product : Beautiful quality frame and mounts. Packaging outstanding.

Multiframe: P7 - 20mm Medium teak gold line

Service:5Product:++

Service rating : Amazing!!!!
Product : Great quality good value.

Standard Frame: J67 - 50mm Antique silver with spotted detail (resin)

Service:1Product:--

Service rating : I wont be using them again. I ordered a made to measure Antique silver frame £75 and when it arrived it was gold which they said was their interpretation of an antique silver! I've had to paint it my self and luckily I made a decent job.
Product : Colour was complety off, it was gold not silver!


On 20-Aug-2019 the supplier responded:
Hello, we are very sorry you are disappointed - Antique silver has a very faint gold effect that gives the silver an antique effect, we believe this is shown on the images of the product on the website - a resolution was offered which unfortunately was not taken up, we are genuinely sorry you are disappointed asit is never our intention to have unhappy customers.

Frame: R51 - 45mm Scoop obeche (unfinished)

Service:5Product:++

Service rating : Frame Express are quick and accurate. The quality of their frames and mounts is exceptional.
Product : Very high quality materials. Size accurate according to my order and fast delivery.

Frame: BX42 - 35mm Painted grain dark blue grey 20mm pine box

Service:5Product:++

Service rating : I would recommend Frame Express as their products and service are first rate.
Product : Always exactly as ordered and very helpful via email.

Mount: Bright white-371

Service:5Product:++

Service rating : Really easy-to-use tool to design mounts. Good options. Quick delivery.
Product : Great quality. Exactly what I wanted.

Multiframe: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Easy to use with good delivery time.
Product : You can choose exactly want you want.

Frame: C59 - 23mm Smooth cushioned black

Service:5Product:++

Service rating : Very straightforward
Product : Exactly what I needed and prompt too

Frame: R585 - 28mm Flat dark brown grain deep

Service:5Product:++

Service rating : I always choose custom frames for my artwork and have never been disappointed. Excellent service at very reasonable prices.
Product : It ad exactly what I needed to frame a painting I did for my grandson.

Frame: R626 - 23mm Brushed gold with black edges

Service:5Product:++

Service rating : Efficient service and good quality frame, exactly as I thought it would be. Will buy from them again
Product : Exactly what I wanted to match an existing frame. This frame was slightly more expensive than one from another company, but this one is more robust and hasn’t “bowed” at the top as my cheaper frame did, so worth the extra.

Mount: Silver-7358

  • Customer also bought: .... :
  • Mount: Black-7011
  • Mount: Silver-8358
  • Accessory: Plexiglas - 2mm - clear
Service:5Product:++

Service rating : The whole process was very easy and is so cost effective - everything arrived well packed and the mounts fitted perfectly. Will definitely be using them again!
Product : Perfect fit for frame - all products

Frame: R105 - 30mm Painted grain reverse step black

Service:5Product:++

Service rating : Excellent service, fast delivery and an excellent quality frame for a good price. Well packaged so protected when posted.
Product : Excellent value for money

Frame: R122 - 20mm Pale and dark aged gold burnish

  • Customer also bought: .... :
  • Multiframe: R122 - 20mm Pale and dark aged gold burnish
Service:4Product:++

Service rating : Excellent service and excellent quality. Website is a bit of a pain if you want to go back and change anything but product can’t be faulted.
Product : Exactly as we wanted. Good quality.

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Excellent quality and prompt delivery. The online frame configuration tool is easy to sue and informative too. These are reasons why I am a repeat customer.
Product : As always, this frame was excellent quality and exactly as I had configured on the website. The price is good too.

Multiframe: A30 - 20mm Painted grain black

Service:4Product:+

Service rating : Good knowledge and experience offered, fast delivery and very well packaged
Product : Very good quality and perfect for our requirements

Mount: Mid grey-8491

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  • Standard Frame: N75 - 30mm Flat oak rounded back edge
Service:5Product:++

Service rating : Prompt delivery. Well made frames.
Product : Good quality mounts. What more can I say.

Frame: P90 - 85mm Baychevelle black

Service:5Product:++

Service rating : good joints nice and clean..
Product : good joints nice and clen.. full marks.

Frame: R709 - 30mm Sloped pale ivory grain wash

Service:5Product:++

Service rating : Best frames online
Fast efficient service and good value
Product : Good quality and easy to use

Frame: A23 - 22mm Matt grain blue

Service:5Product:++

Service rating : Great choice of frames, reasonable prices, quality product
Product : Frame was exactly as described and colour was 100% as displayed on their website.

Frame: R122 - 20mm Pale and dark aged gold burnish

Service:5Product:++

Service rating : Yes definitely
Efficient and professional service with fantastic products
Product : Fabulous quality and finish

Frame: R638 - 38mm Painted vintage red

Service:5Product:++

Service rating : Excellent fast service,exactly what we ordered and good price.
Product : accurate and exactly colour and shape we ordered online

Frame: N90 - 47mm Black and gold crackle gold line

Service:5Product:++

Service rating : Ordering picture frames online seemed a bit risky to me, but their choices of frames is good so I decided to try Picture Frames Express. Their web site made it very straightforward, my frame arrived very quickly, well packed, and my picture fitted perfectly. Can’t say better than that!
Product : Lovely frame, just as I expected.

Accessory: Plexiglas - 2mm - clear

Service:5Product:++

Service rating : Excellent service. Order came very quickly too!
Product : Plexiglass is of top quality and was ideal for displaying my art. Will order again

Frame: J12 - 22mm Flat oak with slight rounded edges

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  • Frame: J13 - 35mm Flat oak
Service:5Product:++

Service rating : Ordered 2 different frames and found the online ordering process easy to follow amd trouble free. Delivery was quick and the quality of the frames excellent. All in all a value for money service.
Product : Beautiful design and finish

Frame: J75 - 62mm Spotted gold

Service:5Product:++

Service rating : Really 5 star frame. Came quickly too
Product : sturdy frame, really easy to made to order and fast delivery

Frame: N39 - 20mm Antique spotted black with a double gold line

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  • Accessory: Brown tape - 25mm x 50mtr
  • Frame: C63 - 15mm Smooth cushion black
Service:5Product:++

Service rating : Fast, reliable service! Easy to use website making framing my prints simple!
Product : Lovely frame - complementing the work nicely!

Standard Frame: A35 - 26mm High Top Brown Gold Line

Service:5Product:+

Service rating : Good service, frames just as expected.
Product : What I expected for the price

Frame: A35 - 26mm High Top Brown Gold Line

Service:5Product:++

Service rating : A truly painless experience
Product : Excellent product matches a frame I already have perfectly

Mount: Dawn mist-8628

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  • Mount: Pale Ivory-8870
  • Mount: Bottle-8018
Service:5Product:++

Service rating : A quick and easy service. The frames were well cut and correct measurements.
Thank you.
Product : A quick and easy service. The frames were well cut and correct measurements.
Thank you.

Mount: Black-372

Service:5Product:++

Service rating : I needed to mount a pair of antique lithography with slightly different paper size and image sizes. This was best for being able to select my exact needs using professional acid free board at a reasonable price (2 poster sized mounts with back board and delivery for £30!). Well packed and fast delivery. Would definitely recommend 5* and will use again. Only criticism of website ordering is that it took unnecessary effort to create 2 mounts with different sizes and save first to basket whilst trying to add a second mount size.
Product : Got just what I ordered, professional materials, very reasonable prices. Although it's a question of millimetres, would have been preferable if outer edges of mounts had been cut equally.

Frame: R760 - 30mm Painted black with silver lines

Service:5Product:++

Service rating : Excellent, lots of options, easy to use website, will definitely use again
Product : We'll made frame, perfect size

Frame: R382 - 60mm Reverse fluted medium stone

Service:5Product:++

Service rating : The frame arrived promptly and was well packaged. I would definitely recommend Picture Frames Express to my friends.
Product : The frame is very well made and complements the picture brilliantly.

Frame: P14 - 48mm Flat painted grain white

Service:5Product:+

Service rating : Everything about the order went well. Easy to chose, easy to order and the delivery was fast. I could not fault the service, thank you.
Product : They were perfect for what I needed.

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Easy to follow instructions and quick delivery
Product : Quick delivery and easy instructions. Prints look fantastic!

Frame: R718 - 22mm Painted grain black

Service:5Product:++

Service rating : My frame arrived within 72 hours. It was absolutely stunning. I will definitely use again as the customer service was brilliant too, when I rang up to make an enquiry.
Product : Excellent quality frame. Very sturdy and easy to add my picture and hang.

Frame: Bx1 - 33mm Painted grain black 30mm black box

Service:5Product:++

Service rating : fast and efficient
Product : Great product, used these guys for years never let me down!

Frame: J96 - 23mm Flat smooth black

  • Customer also bought: .... :
  • Standard Frame: J96 - 23mm Flat smooth black
Service:5Product:++

Service rating : The ordering process was smooth, the picture frames arrived quickly, and they are exactly what I wanted. I would happily order from this company again.
Product : Well made, exactly as needed.

Frame: A35 - 26mm High Top Brown Gold Line

Service:5Product:++

Service rating : Excellent overall service
Product : Stated above. Will continue using service

Frame: R37 - 70mm Scoop obeche (unfinished)

Service:5Product:++

Service rating : Really efficient.
Product : Well made, accurate sizing..efficient delivery, well packaged to avoid damage via transit.

Standard Frame: K21 - 50mm Antique gold (resin)

Service:5Product:++

Service rating : The picture frame I had the measurements was absolutely spot on it was perfection so easy to order I would recommend them to anyone
Product : I think it is superb it really shows my picture off beautifully

Frame: R450 - 95mm Painted grain reverse step white

  • Customer also bought: .... :
  • Frame: R586 - 28mm Deep painted grain white
Service:5Product:++

Service rating : Quick delivery, perfect picture frames, all parts present. Would recommend.
Product : Perfect frames, all parts present

Multiframe: AL - P34 - 515 - 5mm Light wenge real wood veneer

  • Customer also bought: .... :
  • Frame: AL - P34 - 515 - 5mm Light wenge real wood veneer
Service:5Product:++

Service rating : I've bought from PFE for several years and have always been very pleased with the quality of the frames and their customer service. They were accommodating when I made a mistake during the ordering process and always quick to respond.

The frame builder is great, but watch out for the dimension amendments it makes to the frame if you add a mount - best to check the drop down summaries before placing the order. Have recommended this site to several friends.
Product : Great materials and solid build quality. Corner junctions are perfectly aligned.

Frame: R692 - 54mm Three step shabby chic black

Service:5Product:++

Service rating : Excellent service, one component was missing but I told them and a replacement arrived the next day. Can’t fault it.
Product : Looks great and measurements are correct

Frame: R41 - 85mm Baychelle white

Service:5Product:++

Service rating : Excellent service. Frames arrived on time and fit perfectly. Will definitely use again and have also recommended to fellow artists!
Product : Perfect fit, good quality product.

Frame: J13 - 35mm Flat oak

Service:5Product:++

Service rating : Very quick service. Personalised frame made to high standard!
Product : Good quality frame, very happy

Mount: Pale ivory ingres-3987

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  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:++

Service rating : Good quality, well protected package and speedy delivery
Product : Good quality and consistent colour match to previous purchases

Frame: R184 - 130mm Very pale Modena antique patterned silver (resin)

Service:5Product:++

Service rating : A great quality frame
Product : A great looking picture frame

Frame: R68 - 25mm Vichy red mottle gold, burgundy band

Service:5Product:++

Service rating : Wow. Yes I will certainly buy again. Watch out all you local picture framers! Sorry! These frames were less than half the price, just as good quality, very easy to put the picture in, look fantabulous...were hand delivered by the chap who had made them a couple of days after the order (the local frame shop will take 3 weeks minimum)...Great work. Thanks.
Product : Fantastic quality...Looks great. I was surprised that I managed to choose such a perfect frame online..

Mount: Chalk white-7001

Service:3Product:-

Service rating : ordered through website - no contact with humans.
Product : The frames are great - nice tight corners and a good price. Every piece of "glass" ie plastic that came with them had a scratch and was unusable - had to pay to replace them all with proper glass.

Mount: Pale ivory ingres-3987

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  • Frame: R189 - 70mm Ivory with very pale burnished gold
Service:5Product:++

Service rating : Great service, the ability to select and size both mounts and Frames enabled me to rejuvenate several pictures at a very good price.
The frames were excellent quality and professional in their construction and finish.
Product : Able to select size down to last millimetre

Frame: R550 - 52mm Reverse step black and clay wash

Service:5Product:++

Service rating : Amazing. Have bought several frames from this company nowand the process is very simple from designing to ordering. I have never been disappointed. Frames are beautifully made, value for money and always delivered within a couple of days and very well wrapped. Packaging is secure, protects the frame and not excessive. It is clearly repurposed cardboard boxes so they are also doing their bit for the environment.
Product : Frame is an excellent choice to display a woodcut black and white print. Usual high quality frame delivered promptly.

Frame: R775 - 52mm Painted white with silver lines

Service:5Product:++

Service rating : They’re always incredibly helpful, professional and efficient
Product : It fitted perfectly and arrived in time for a last minute show

Frame: AL - P11 - 03 - 7mm Polished silver

Service:5Product:++

Service rating : Excellent. Frame arrived exactly as ordered and sooner than expected.
Product : A high quality product, well made and presented with care. Will use again.

Frame: R384 - 75mm Minerve cream and stone

Service:4Product:--

Service rating : Very helpful when first chosen frames not available and very quick in sending out alternative frames.
Product : This moulding was not available

Frame: R731 - 38mm Regency style black and gold

  • Customer also bought: .... :
  • Frame: R432 - 70mm Laquered ebony with faint oxide lines and grain
Service:5Product:+

Service rating : Product as pictured; very suitable for subject, well packed and efficiently delivered.
Product : Good, but would have been better for my purpose just plain black without the elaborate decoration. The gold slip good.

Accessory: Brown tape - 38mm x 50mtr

  • Customer also bought: .... :
  • Frame: Bx8 - 33mm Ash 9mm ash box
  • Accessory: Pale ivory ingres-3987 - White core
  • Frame: J9 - 20mm Flat ash
  • Mount: Pale ivory ingres-3987
Service:5Product:++

Service rating : Excellent service, the frames arrived very fast and were very well packaged for delivery. They helped me through every aspect of the process and we are very pleased with all the frames. I would recommend them to anyone.
Product : Excellent customer service, packaging and product.

Standard Frame: R542 - 38mm Flat painted grain black

Service:5Product:NYT

Excellent service and timo

Standard Frame: J34 - 31mm Faint gold crackle effect gold leaf

Service:5Product:++

Service rating : Nice picture frame and it arrived quickly
Product : Lovely gold frame zzzzzzzzzzz

Frame: J96 - 23mm Flat smooth black

Service:5Product:++

Service rating : Excellent transaction, goods and service..very pleased, thank you
Product : Everything was easy, free of problems and quality goods

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : The frames arrived promptly and safely packed.
Product : The frame arrived promptly and safely packed. My painting looks great in it.

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