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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 550 customer reviews

Date Product Score Customer Comment

Frame: R565 - 23mm Vintage painted mustard

Service:5Product:++

Service rating : Excellent service, good description of all frames on site, fast delivery.
Thank you, would use PFE again.
Product : Great looking frame, fast service.

Multiframe: R85 - 38mm Flat grain black ash wrap (mdf)

Service:5Product:++

Service rating : Perfect frame and excellent and friendly customer service! Would definately use again and recommend.
Product : Really lovely frame! Our photos looks amazing in it!

Frame: D18 - 10mm Rounded dark brown

Service:5Product:NYT

Picture Frame & mount

Frame: R610 - 50mm Chantry II washed ebony

  • Customer also bought: .... :
  • Accessory: MDF - 2mm
Service:5Product:NYT

Very good communication, fast delivery and the frames are great quality and a good bargain.

Standard Frame: N34 - 14mm Painted grain black

  • Customer also bought: .... :
  • Frame: R644 - 20mm Painted vintage black
Service:5Product:NYT

I've ordered frames several times. They are always beautifully made and extremely well packaged. Normal frames have always arrived two days after I ordered them and the one with different sized windows arrived four days after I put the order in. Fantastic service.

Standard Frame: J43 - 20mm Flat smooth black

  • Customer also bought: .... :
  • Standard Frame: R233 - 22mm Flat high gloss white
Service:5Product:++

Service rating : Fantastic experience all round, lovely frames speedy service and great value. 100 % recommend
Product : It frames the image really well

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Accessory: Brown tape - 25mm x 50mtr
Service:5Product:++

Service rating : First class could not ask for more. .
Product : On time as always and in perfect condition.

Frame: Bx7 - 33mm Ash 30mm ash box

Service:5Product:++

Service rating : I have been a customer for some time and whenever I order frames I know that they will be beautifully made, delivered really quickly, and packaged in recyclable material in such a way that means that they cannot get damaged in transiit.
Product : I am a textile artist and these box frames are idesl for my work as they don't sqush the fabric. My customers always ĺove the frames - and I can get them custom made for individual pictures.

Frame: N75 - 30mm Flat oak rounded back edge

Service:5Product:++

Service rating : Fantastic service, arrived on time. Plenty of information was provided about the product before I ordered and the website was very easy to use. When the frame arrived it was very well packed. The frame is very good quality and looks very robust. I can't wait to give this gift to my family and see it hanging on their wall, it will be a perfect addition.
Product : Excellent exactly what I was looking for.

Frame: R53 - 45mm Scoop obeche (unfinished)

Service:5Product:++

Service rating : The frame delivered was exactly what I wanted and it was well packaged.
Product : The product was excellent.

Standard Frame: R247 - 42mm Antique pale gold with black burnish

Service:5Product:NYT

An excellent product delivered on time

Mount: Bright white-371

  • Customer also bought: .... :
  • Accessory: Brown tape - 25mm x 50mtr
Service:4Product:NYT

I was happy with the quality of the mount and it was true to size. I have since ordered some frames and they are good too - not as high spec as from a high street frame shop, but good for lower budget items.

Only (fairly minor) thing that could have been done differently is that it would have been nice to have been sent an email with the estimated delivery date.

Frame: J9 - 20mm Flat ash

Service:3Product:+

Service rating : The website worked well - but once I ordered the frames there was no communication about deliver times or methods. The frames showed up one day wrapped in bubble wrap but not in any sort of box. I’m disappointed that the entire delivery process was so totally vague and unprofessional .
Product : They were nice frames as expected

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:4Product:NYT

Last tie frames made not acurat, must be 276mm, but was cuted 275mm

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Timely delivery and well packaged to ensure product was safe. Happy with quality of frame.
Product : Quality product and as it ordered.

Frame: J6 - 40mm Flat oak rounded back edge

  • Customer also bought: .... :
  • Frame: AL - P97 - 167 - 22mm Flat brushed brass
Service:5Product:++

Service rating : Bought two bespoke large-sized frames, one in aluminium and one in Oak. They are superb quality, easy to fit the pictures in to the frames and were delivered quickly. When calling to confirm delivery dates, customer services were very cheerful, polite and very efficient. Impressive service and high-quality products.
Product : Excellent quality and service.

Frame: R108 - 80mm Georgian black and silver burnish

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  • Frame: C8 - 65mm Victorian dark oak gold line
Service:5Product:++

Service rating : Really good service and quick turn around. No sooner ordered and it was delivered.
Product : Item exactly as shown and really good quality.

Mount: Iced white ingres-3973

Service:5Product:NYT

Fast and efficient service with a well made product. Have used them before and will do so again.

Frame: N49 - 22mm Dark grain walnut

Service:5Product:++

Service rating : Very good protected packaging and quick service.
Product : Excellent lightweight and well made picture frame.

Mount: Bright white-371

Service:5Product:NYT

Quick service

Frame: N34 - 14mm Painted grain black

Service:5Product:NYT

Good website. Good selection of frames and fast service. Frames arrived well packed.

Frame: R4 - 36mm Reverse smooth black

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  • Frame: R573 - 30mm Painted grain blue
Service:5Product:+

Service rating : Very easy to order online, arrived quickly and was told when they had been dispatched so knew when to expect them. Great quality and packed really well so very protected. I will be using them again and would definitely recommend
Product : Great product, smart frame. The only part that could have been helpful is if there had been drill holes in the back for mounting the frame.

Mount: Black-7011

Service:5Product:++

Service rating : Excellent - great quality product which easy to design. I’m an artist and use the mounts for exhibition purposes.
Product : Excellent quality, will purchase again

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Mount: Pale ivory ingres-3987
  • Mount: Bright white-371
  • Frame: J15 - 15mm Flat oak with slight rounded edges
Service:5Product:NYT

Materials and service are efficient and good value. It could be even better with less plastic packaging.

Multiframe: C63 - 15mm Smooth cushion black

Service:5Product:++

Service rating : I normally don't bother with reviews, but this time I will because I am so pleased with my purchase. The order came through exactly as specified. Well packaged and in perfect condition.
Product : I had been given three photos of nephews at graduation. I dislike having pictures in frames on furniture but wanted to display them. I looked therefore for a frame that I could hang on the wall in which the three photos would be displayed vertically rather than side by side. The C63 Multiframe was perfect. Well made and stylish.I really am very pleased with the result. The frame looks so good and it has really done the photos justice.

Frame: A30 - 20mm Painted grain black

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  • Frame: R562 - 50mm Painted lulworth blue over white
Service:5Product:++

Service rating : First time used. Good guidance through frame/mount design. Swift delivery. Very pleased with result.
Product : See earlier comments - nothing further to add.

Frame: J96 - 23mm Flat smooth black

Service:5Product:++

Service rating : Prompt delivery, easy to order,very good value for money, frames were as expected.
Product : As previously described thanks

Frame: J43 - 20mm Flat smooth black

Service:4Product:+

Service rating : Straight forward ordering process
Product : Does the job - good quality for the price

Mount: Iced white ingres-3973

  • Customer also bought: .... :
  • Frame: R718 - 22mm Painted grain black
Service:5Product:NYT

Easy to order, quick delivery, good price.

Multiframe: R85 - 38mm Flat grain black ash wrap (mdf)

Service:5Product:++

Service rating : It was exactly what I wanted and was received very quickly. I'd definitely use them again!
Product : Exactly what I wanted and a very quick turnaround!

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : Easy to order exactly what you want.
Product : Nice oak frame, as described

Frame: P14 - 48mm Flat painted grain white

Service:4Product:-

Service rating : Delivery was speedy. Website ordering template is excellent as it includes all dimensions including rebate depth and width which is important for different depth pictures.
Product : I asked for 3 fixings across the corners on my orders but despite my request they continued to only use 2 v nails on all 25 frames. As the mouldings were 2" wide this stops future warping. One of the frame corners only had one but had a dent where the second nail should have been. Clearly the gun had run out and whoever forgot to redo the missing one. I also requested they make sure the front of the frame joints were flat ( because they were not last time I ordered) which they did achieve. Complaints procedure says you must notify them within 2 days which is not always possible as I did not notice
the missing v-nail until framing up so can't use that frame .

Multiframe: N39 - 20mm Antique spotted black with a double gold line

Service:5Product:NYT

High quality and prompt

Frame: J4 - 45mm Flat ash

  • Customer also bought: .... :
  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:++

Service rating : Worked very well, fast and exactly to specification. Would use again
Product : Great frames, well finished and packed

Mount: Black-372

  • Customer also bought: .... :
  • Mount: Iced white ingres -7065
Service:5Product:++

Service rating : Always been very happy with their service. I minor mishap did happen with my last order but it was sorted faster than a fast thing, very politely and very professionally! They are great! :)
Product : spot on. Good quality and well packaged

Frame: N34 - 14mm Painted grain black

Service:5Product:++

Service rating : Very efficient and professionally produced frames. Excellent!
Product : Excellent frame. You can trust this company.

Multiframe: A30 - 20mm Painted grain black

Service:5Product:NYT

Lovely frame and quick delivery!

Frame: R53 - 45mm Scoop obeche (unfinished)

Service:5Product:++

Service rating : They provided exactly what I wanted. They were very helpful with information about a previous order.
Product : It was exactly what I wanted and of good quality.

Frame: R504 - 33mm Painted grain olive

Service:5Product:NYT

Great value and good quality. Very fast delivery.

Standard Frame: R181 - 32mm Smooth flat matt white

Service:5Product:++

Service rating : good quality and quick delivery
Product : fine - good value and easy to use

Frame: R773 - 42mm sprayed gold and black

Service:5Product:++

Service rating : Extremely quick service,they dispatched my custom made frame the day I ordered it.
The product was beautifully made and safely packaged.
I can’t see how you could improve on this service.
Many thanks.
Product : This is how all online shopping should work.

Frame: R524 - 70mm Spotted gold leaf

Service:5Product:++

Service rating : Bespoke frame, perfectly to size and nice quality. Well packaged and delivered within a very reasonable time for such an order.
Product : Great quality to exact dimensions sent and speedy service when considering this was a bespoke frame order.

Frame: R682 - 38mm Scooped smooth black

Service:5Product:NYT

Great frame easy process prompt tracked delivery 👍

Frame: J6 - 40mm Flat oak rounded back edge

Service:5Product:NYT

Excellent service. Frames arrived really fast, well packaged. Would definitely use again.

Frame: R102 - 52mm Painted grain reverse step matt white

Service:5Product:++

Service rating : I'm a repeat customer and I do so because quality & service are excellent.
Product : Great service and product every time so far and I've ordered many frames. I do think a loyalty or quantity discount scheme would be great though! Thanks

Frame: D3 - 50mm Gold spot red vein (resin)

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  • Frame: C32 - 40mm Light gold leaf and lines
Service:5Product:NYT

Excellent service, frame size to the mm

Mount: Dawn mist-8628

Service:5Product:++

Service rating : Perfect sizing, quick delivery. Thank you
Product : perfect sizing, thank you

Frame: R580 - 35mm Deep painted grain olive

Service:5Product:NYT

Outstanding in every way. Superb range of frame styles, colours and sizes, perfectly made and fast , friendly service.

Frame: R690 - 80mm Three step shabby chic black

Service:5Product:NYT

Great product, great support, good pricing. Highly recommended.

Multiframe: R546 - 30mm Scoop stained antique pine over black

Service:5Product:++

Service rating : Very, very good website that makes it easy to buy confidently (you can upload your painting and see what it looks like in different frames). Bespoke orders arrive very promptly and are always beautifully packed. If you get stuck on placing your order the sales staff are extremely helpful.
Product : Fab. This is to be an 80th birthday present and I think she will be delighted.

Frame: R351 - 35mm Flat polished aluminium with rounded edges

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  • Frame: J96 - 23mm Flat smooth black
  • Multiframe: R714 - 30mm Embossed mottled light grey
  • Frame: P98 - 30mm Old rustic silver kidney (high pattern)
  • Frame: R141 - 10mm High gloss deep red
  • Frame: R536 - 38mm Smooth flat grain dark walnut wrap (mdf)
Service:5Product:NYT

Fast service with reliable delivery times

Standard Frame: R110 - 30mm Regency pattern gold and red burnish (Out of stock)

Service:5Product:++

Service rating : Good service both online and over the phone. Really nice product and good value for money. Would definitely buy from them again.
Product : Looks as it did in the photo. Good finish and looks great with an old print.

Standard Frame: R181 - 32mm Smooth flat matt white

Service:5Product:++

Service rating : good qulaity delivered promptly
Product : good value thank you, easy to use

Frame: R256 - 70mm Painted grain pale stone with slight rounded edges

Service:5Product:NYT

Very efficient and the product up to expectations. I have used them many times

Frame: R657 - 15mm Deep painted grain white

  • Customer also bought: .... :
  • Frame: J43 - 20mm Flat smooth black
  • Frame: R43 - 20mm Smooth deep black
Service:5Product:++

Service rating : excellent service
Product : excellent service excellent service excellent service excellent service

Frame: R37 - 70mm Scoop obeche (unfinished)

  • Customer also bought: .... :
  • Frame: J8 - 38mm Slight reverse curved ash
  • Frame: P13 - 48mm Flat grain deep mahogany
  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:NYT

Intuitive online design and ordering, fast delivery, excellent frames.

Mount: Bright white-371

Service:5Product:NYT

Excellent professional service. Excellent product at a great price.

Frame: R632 - 42mm Italian faint mottle grey silver

Service:5Product:++

Service rating : The products arrived crazy well packaged... On time... As expected.
Product : The finish of the frame was beautiful and well worth the price - I was a bit miffed that I was paying so much for a relatively small frame but when it arrived I was delighted. The quality is excellent and the mount was a perfect fit for my painting.

Mount: Mid grey-8491

Service:5Product:NYT

I have found how reliable Picture frames Express are with always getting what you order both size and colour plus mounts are always without fault for ypur precious work.

Frame: R201 - 25mm Smooth black with sloped silver hessian detail

  • Customer also bought: .... :
  • Frame: J96 - 23mm Flat smooth black
  • Accessory: Double sided tape - 12mm x 50mtr
  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:NYT

Frames perfectly made. Prompt delivery. I have more photos and paintings to frame and will use Picture Frames Express again.

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