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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 579 customer reviews

Date Product Score Customer Comment

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Multiframe: R536 - 38mm Smooth flat grain dark walnut wrap (c)
Service:++
Product:++

Service rating : Excellent service from the placing of the order to very quick delivery
Product : Frames are just what I ordered they look nice and are a great price

Frame: A36 - 12mm Graphite silver

Service:++
Product:++

Service rating : This frame was easy to order, and arrived almost immediately: really first-class service.
Product : This was an excellent frame, which was easy to use and looks elegant; the frame can be stood in either portrait or landscape orientation. It fitted the photograph to be framed perfectly.

Frame: P15 - 48mm Flat painted grain black

  • Customer also bought: .... :
  • Frame: C84 - 40mm Flat smooth black
  • Frame: J47 - 42mm Flat grain dark mahogany
Service:-
Product:-

Service rating : One of the frames was a couple of cm too large and had not wanted to obtain a mount but in the end had to buy one.
Product : Too big and needed a mount.

Frame: K4 - 37mm Flat Ash

Service:++
Product:++

Service rating : An excellent and individual service delivered without fuss
Product : Good product, well made to custom specification

Frame: J4 - 45mm Flat ash

Service:++
Product:++

Service rating : Easy to order and good delivery time
Product : well packaged & the frame was ideal for us plus well made.

Frame: J90 - 30mm Flat painted grain black

  • Customer also bought: .... :
  • Frame: R105 - 30mm Painted grain reverse step black
Service:++
Product:nyt

This is our second order and we have been incredibly impressed both times. The service is fast, the items are incredibly well packed and the quality of the items is first class. Where we have ordered special mounts etc, these have always been faultless

Frame: R368 - 45mm Painted grain white

Service:++

Excellent

Frame: R43 - 20mm Smooth deep black

Service:++

Good frame, personal contact to confirm measurements and fast delivery

Standard Frame: K22 - 38mm Flat ash rounded back edge

Service:+
Product:++

Service rating : the frame was very well made, and arrived very well protected and quickly
Product : excellent quality and exactly what was selected

Standard Frame: N75 - 30mm Flat oak rounded back edge

  • Customer also bought: .... :
  • Standard Frame: J12 - 22mm Flat oak with slight rounded edges
Service:++
Product:++

Service rating : Good service easy to deal with.
Product : Frames very well done,company easy to deal with.

Frame: C63 - 15mm Smooth cushion black

Service:++
Product:++

Service rating : Excellent service,prompt delivery.Excellent product
Product : Excellent service,friendly staff,prompt delivery.Good product

Frame: R602 - 28mm Painted slate wash over chalk

Service:-
Product:nyt

The frame are good quality, however too expensive.

The hook clip that been provided, was not fixed to frame and not suite the frames and I end up baying new anyway. The flexi glass is good substitute for glass, but in my opinion to expensive.

Frame: C8 - 65mm Victorian dark oak gold line

  • Customer also bought: .... :
  • Frame: C59 - 23mm Smooth cushioned black
Service:++
Product:++

Service rating : Excellent service - the framer went the extra mile on a detail I required too and they arrived in record time, well packaged and faultless. The clients were over the moon and the price was good too. Top marks!!!
Product : excellent quality and great price

Frame: K4 - 37mm Flat Ash

Service:++
Product:++

Service rating : Excellent service. The frames I ordered are sold & of good quality. Arrived swiftly and well packaged.
Product : Solid and well built. A good frame.

Standard Frame: J88 - 57mm Flat oak rounded back edge

Service:--

I bought an oak picture frame as a gift for my parents, which cost the best part of £90 including the Extra I paid for fast delivery. When the product arrived all 4 mitre joints were open ( clearly no glue had been applied to the joint ) there was also a small split in the frame and frayed wood in each corner. As this was a gift that I was taking away for a surprise for my parents I didn't have to time to send it back, I had to fix it myself with sand paper, glue and clamps overnight then more sand paper. I contacted Frame Express and they said this must have happened during transit!!! It was clear the job was rushed and had gone through No quality control, I got a lame sorry and was sent a credit note for £14.32, which didn't even cover the delivery costs. They did offer a replacement frame but I had no time to receive it as they needed to pick the damaged one up first!!!
I never write bad reviews, but 14 quid refund!!! Come on


On 19-Oct-2017 the supplier responded:
hi Luke,

Very sorry for what happened with the frame being damaged in transit but we would never knowingly send a frame to a customer that had an issue with the mitres, as I explained in the email sent this has happened because the frame has either being dropped or stepped on during the shipping of the frame. There also was a an issue with the delivery details you supplied as you had missed a line out of the address and this caused a delay in the delivery time.
I did offer to exchange the frame and you said that time was against you and that you could repair the frame yourself. Because of this I gave you a 25% refund for the cost of the frame shell and you accepted, I am not sure in the situation what else we could have offered.

Many thanks

Mark Jeavons

Mount: Bright white-371

Service:++
Product:nyt

Great job ... frame precisely measured and provided as required and excellent quality, well packed and delivered safely in good time. Very pleased and will use again with confidence. Thank you.

Multiframe: J48 - 29mm Flat grain dark mahogany

Service:++

Great product, great service

Frame: R311 - 58mm Matt silver Daliha (hr)

Service:++
Product:++

Service rating : Excellent service, top quality custom made picture frame and fast delivery. Thank You. I would highly recommend and order again.
Product : Excellent quality and well made

Standard Frame: A30 - 20mm Painted grain black

Service:++
Product:nyt

Excellent service. Frames arrived within two days of ordering.Very easy to order, lots of variety, we will use them again.

Frame: R427 - 54mm Reverse step obeche

  • Customer also bought: .... :
  • Frame: R37 - 70mm Scoop Unfinished Obeche
Service:++
Product:++

Service rating : Brilliant Service as always, fast delivery, and best choice of mouldings online.
Product : Excellent mouldings as per usual

Standard Frame: J15 - 15mm Flat oak with slight rounded edges

Service:+
Product:nyt

Arrived promptly, very well packed. I thought that the colour of the frame was a little different- paler - from the colour shown online

Frame: J42 - 20mm Rounded grain dark mahogany

Service:++
Product:nyt

Perfect custom sizing, fast delivery, good quality for the price - I would definitely order from them again.

Mount: Dawn mist-8628

  • Customer also bought: .... :
  • Mount: Ivory-Aq2
  • Mount: Sepia-8019
  • Mount: Hazlenut-8013
  • Frame: R480 - 19mm Red gloss over black shabby chic crackle
Service:++
Product:++

Service rating : Really happy with the quality and service of the frames and mounts we bought - would definitely recommend!
Product : See previous review, please.

Multiframe: R102 - 52mm Painted grain reverse step matt white

Service:-
Product:+

Service rating : Quality of goods is great.
The discount Voucher codes don’t work and therefore the price of the product is very pricey.
Product : Quality of product is good
Discount codes don’t work

Frame: J32 - 20mm Reverse green double gold line

Service:++
Product:++

Service rating : Website is clear and easy to use with a comprehensive range of designs. The frames are well made and are delivered quickly and well packaged.
Product : Good quality product. Perfectly matches two other frames that I bought several years ago.

Frame: R56 - 15mm Sea blue double silver line

Service:+

Very please with the ease of ordering and the fast service. Frame was very nice. Shame that the postage makes it quite expensive so would think hard before using again.

Standard Frame: A30 - 20mm Painted grain black

Service:++
Product:-

Service rating : Great quick service very impressed
Product : Unfortunately the reflection on the plastic is too much so you can’t see the picture unless up close, such a shame :(


On 16-Oct-2017 the supplier responded:
Hello, Plexiglas has the same technical propertys as traditional glass glazing so there are only two explanations, the frame is either in direct sunlight which would result in reflection which would occur in any case of material or the protective cover has not been completely removed - if you reply by direct email we can assist further, thank you.

Frame: AL - P75 - 01 - 22mm Polished gold

  • Customer also bought: .... :
  • Accessory: Double sided tape - 12mm x 50 Metre
Service:++
Product:nyt

Excellent
I'll definitely use Picture Frames Express again
The picture frames and mounts look great
Instructions were clear
The package included everything required to complete the framing of the pictures
The frames were wrapped securely and carefully delivered
Framing Express helped me to get my measuring correct and assisted me in every way
I only needed a friend to help me with lifting to put them on the wall (I have a disability)
They look professionally framed
Thanks very much for an excellent service

Standard Frame: R304 - 20mm Light stone grain with antique details

Service:++
Product:++

Service rating : Product was great. Website very good and easy to use.
Product : Very good quality and good value

Frame: K95 - 45mm Reverse lacquered oak

  • Customer also bought: .... :
  • Mount: Pale Ivory-8870e
  • Mount: Dove-8633
  • Frame: R584 - 30mm Flat mottled gold
  • Mount: Bottle-8018
Service:++

Answered questions politely and promptly. Delivered on time. Apologised for missing part of the order. Excellent products.

Frame: R350 - 35mm Painted grain oatmeal driftwood

Service:++
Product:++

Service rating : You were polite helpful tolerant of my errors and speedy with your feedback. The frames are excellent quality and look great
Product : Just excellent service all round

Frame: N18 - 80mm Ornate Gold (c)

Service:++
Product:++

Service rating : 1st class service and a 1st class product that arrived well packed for it's journey and now takes pride of place in our home,
I'd highly recommend Picture Frames Express to one and all.
Product : Excelent product and we couldn't have asked for better.

Frame: A30 - 20mm Painted grain black

Service:++

Brilliant service - site very easy to use. The result looks great and the frame was neatly and safely packed.

Frame: J32 - 20mm Reverse green double gold line

Service:++
Product:nyt

The sizing was accurate, the colour of the frame compliments my painting. I was impressed with the care of the packaging for delivery.

Frame: AL - P15 - 03 - 10mm Polished silver

Service:++

A fast no nonsense service

Frame: BX37 - 23mm Vintage painted natural slate 9mm pine box

Service:++
Product:++

Service rating : Excellent service, so easy to use for just the frame you're after. I received the perfect box frame to display my cross stitch embroidery.
Product : Box frame colour and size were just what I wanted. It was easy to mount my embroidery - my six cats in cross stitch - they look great!

Standard Frame: J12 - 22mm Flat oak with slight rounded edges

Service:++
Product:++

Service rating : Fast and efficient service,good quality frames
Product : Perfect quality oak frames

Frame: R310 - 32mm Very deep rounded smooth black

Service:+
Product:nyt

Another excellent frame from Picture Frames Express, I've used them before and will no doubt use them again. Of course if the prices could come down a tad that would be even better, but you do get quality products.

Frame: R328 - 58mm Matt painted grain pale oyster

Service:++
Product:++

Service rating : Frames were good and delivery time was quick.
Product : They were as I saw online.

Standard Frame: AL - P273 - 250 - 5mm Flat matt black

Service:++
Product:++

Service rating : At first I thought I had made big mistake - you need to almost dismantle frame to insert the picture - and you need small Phillips screwdriver . But the frames are extremely well made - and once I had fathomed it out I came to the conclusion that these frames are significantly better than I have purchased before - they can be hung either vertical or horizontal . Very impressed. Just do not expect to be able to hang the picture within 5 mins of receipt!
Product : See above ..................

Frame: C84 - 40mm Flat smooth black

Service:++

Was worried about ordering on line but product was spot on and easy to fit. Good value too. Well impressed! Will definitely use again

Frame: R429 - 45mm Shabby chic reverse step duck blue

Service:-
Product:nyt

The frame arrived in a timely way . The colour was very different from the duck egg blue I ordered and distinctly just grey with no other tone.

Frame: R67 - 25mm Vichy red mottle gold, green band

  • Customer also bought: .... :
  • Frame: R83 - 29mm Alsace antique silver (c)
  • Frame: R311 - 58mm Matt silver Daliha (hr)
Service:++
Product:nyt

Easy website setup, enough choice, came with quickly with no problems

Standard Frame: BX41 - 35mm Painted grain light grey 20mm pine box

Service:+
Product:-

Service rating : Service was good as it came on time and well wrapped to avoid damages.
Product : For the price of the frame I find the quality of materials used to create the frame very poor. If i wasn't desperate for a frame at the time I would of 100% sent it back.

Colour I received also wasn't accurate to website probably as the website shows a computer render of what the frame would look like rather than a actual picture of the frame its self. However it was easy to put up so I guess thats one good thing.

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:++
Product:++

Service rating : Always get great service from this company.
Product : This frame is exactly what I ordered!

Frame: P22 - 82mm Regency cream (c)

Service:++
Product:++

Service rating : Very good quality frame and delivery twice as fast as stated.
Product : Excellent. ( Annoyingly this feedback page required a further 16 characters )

Multiframe: J4 - 45mm Flat ash

Service:++
Product:++

Service rating : A faster service for manufacturing something to order I have never come across, not that I order many 1 off Boeing 747s, but these folk do fast and exact work. My latest order has it's aerial photo set in it & looks great (thank you) & if there's any need for framing in the future, you know who's website door I'll be banging on.
Product : Looks great, clean lines, firm joints, scratch less clear plastic, strong fixings, tough self tapping screws & a serviceable piece of cord to hang it with. I'm sure it'd take my weight.

Frame: R181 - 32mm Smooth flat matt white

Service:++

Really useful and easy to use website, lovely frames and delivered very quickly. Top marks.

Standard Frame: J9 - 20mm Flat ash

Service:+
Product:nyt

Very good. Quality excellent although I do think they are on the pricy side.

Standard Frame: R560 - 42mm Taeda silver spoon over black

Service:++
Product:++

Service rating : Easy to use designer feature on website. Excellent service with the time from placing order to delivery just three days. Updates on progress of order, despatch and tracking were provided. Product arrived very well packaged and just as ordered. I would definitely recommend and I will use again.
Product : An excellent high quality product that exceeded expectation

Frame: R412 - 28mm Brushed gold with black back edge

  • Customer also bought: .... :
  • Frame: N75 - 30mm Flat oak rounded back edge
Service:++
Product:++

Service rating : Excellent. It was so easy to order exactly the right size. The choice of frames was great. The quality is fantastic. Really really pleased with my 3 frames.
Product : It got exactly the right size frames.
The choice of different frames was really good.
The quality was excellent

Frame: R327 - 45mm Shabby Chic pale blue over cracked brown (c)

  • Customer also bought: .... :
  • Frame: N91 - 47mm Green mottled marble gold line
Service:++
Product:++

Service rating : Prompt and efficient service with good quality frames. I would definitely recommend them.
Product : Good representation of colour.

Frame: K21 - 50mm Antique Gold (c)

Service:++
Product:++

Service rating : I was really pleased with the frames - they were in excellent condition.
I
I shall be ordering some more soon.
Product : I was really pleased with the frames - they were in excellent condition.
I
I shall be ordering some more soon.

Frame: AL - P11 - 40 - 7mm Dark navy blue

Service:++
Product:++

Service rating : Brilliant fast and efficient service. Items packaged really well.
Product : The frames were really good quality. They arrived fast and were really well packaged.

Standard Frame: R552 - 60mm Smooth flat grain black ash wrap (c)

Service:++
Product:++

Service rating : Great product. Great packaging. Quick delivery.
Product : Exavctly as described. Great quality.

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Black-372
  • Frame: J96 - 23mm Flat smooth black
Service:++
Product:++

Service rating : Quality products delivered speedily & securely packaged - highly recommend
Product : Perfect! Just what I wanted - fits frame exactly

Frame: A16 - 22mm Rounded edge dark grain blue

Service:+

Very good

Mount: Bright white-371

Service:++
Product:nyt

Easy to use website, ordered late on a Saturday afternoon and received my purchases by Wednesday morning. Ordered a couple of mounts for some pictures and the size was spot on, fit perfectly and look great. Would use again.

Frame: N34 - 14mm Painted grain black

  • Customer also bought: .... :
  • Accessory: Brown Tape - 25mm x 50 Metre
Service:++
Product:++

Service rating : Easy to use website, good quality product and very speedy. Remarkably large range of frames
Product : Exactly as described, good value

Standard Frame: AL - P11 - 03 - 7mm Polished silver

Service:++
Product:nyt

Excellent information , good updates and delivery and packaging first class.

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