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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 735 customer reviews

Date Product Score Customer Comment

Frame: K27 - 57mm Daliha Gold

  • Customer also bought: .... :
  • Frame: C14 - 35mm Mahogany gold line
Service:++
Product:++

Service rating : Excellent service, frames delivered promptly and secure, well packed, excellent overall
Product : Excellent service prompt delivery and good packaging

Frame: R171 - 20mm Flat oak with slight rounded edges

Service:++
Product:++

Service rating : Fantastic frame, made to my measurements. Good quality and finish.
I highly recommend this company.
Product : Great frame made to my measurements.

Frame: J43 - 20mm Flat smooth black

Service:++
Product:++

Service rating : I'd been searching for a particular size frame and was delighted to finally find here. Lots of choice, easy to order, great service and good value.Very happy. Thank you.
Product : Looks great. Just what I wanted

Mount: Soft white-Aq1

Service:++
Product:++

Service rating : Perfect size for our wedding frame... will be ordering soon
Product : 👍👍 l white mount frame
Thanks

Multiframe: R8 - 40mm Flat smooth matt white

  • Customer also bought: .... :
  • Mount: Bright white-371
  • Accessory: Brown Tape - 38mm x 50 Metre
Service:++
Product:++

Service rating : Excellent service, friendly and helpful especially with my bespoke made to order designs
Product : Excellent quality, made to order

Frame: P20 - 20mm Flat smooth matt white

Service:+
Product:+

Service rating : very good service - FE were attentive when the credit card function wasn't working too well
Product : good price, but found it easier to purchase my own 'stapler' for the fixings on the back

Frame: Bx5 - 33mm Brown grain 30mm Deep Box

Service:++
Product:++

Service rating : Will definitely be using this company again, super easy purchase process and quick delivery!
Product : Amazing quality product! Thank you!

Frame: Bx1 - 33mm Painted grain black 30mm deep box

Service:++
Product:++

Service rating : Frame ordered arrived in a timely manner and well packaged to avoid damage. The product itself is well constructed and sturdy as well.
Product : Sturdy frame, well constructed.

Multiframe: R542 - 38mm Flat painted grain black

Service:+

Love my new frame! The colour of the mount is slightly different from what I was expecting but it's difficult to tell on screen. Packaging could be improved I think, it was very secure but came in a huge box.

Frame: C14 - 35mm Mahogany gold line

Service:++
Product:++

Service rating : Speedy service - and the frame was exactly what we wanted
Product : Great service - on time and to specification

Standard Frame: Bx14 - 20mm Painted grain white 30mm Deep Box

Service:++
Product:nyt

Highly recommend them. Speedy, excellent quality. Very well packed.

Multiframe: R341 - 75mm Shabby Chic Pale Ivory over tan

Service:++
Product:++

Service rating : Fabulous service: frame arrived well packaged and very promptly. Definitely 5star!,
Product : Quality frame, which, to be honest, exceeded expectations!

Frame: AL - P11 - 03 - 7mm Polished silver

Service:++
Product:++

Service rating : first class
Product : easy to put together First slass

Standard Frame: 829-117 - 76mm White swept

Service:++
Product:++

Service rating : Excellent service and informative all the way.
Product : Very good quality and elegant

Mount: Soft white-Aq1

Service:++
Product:++

Service rating : Very easy to use, the website and allows you alter every aspect that you might need to.
Product : Perfect batch of 15 mounts for existing frames

Standard Frame: R478 - 30mm Medici black and silver scoop black back edge

Service:++

Easy to use website
Frame arrived well packed
Good quantity of backboard clips

Frame: AL - P27 - 0217 - 15mm Rich amber

Service:++
Product:nyt

Perfect size and quick delivery

Frame: R571 - 20mm Cream bamboo

Service:++
Product:nyt

Frames were delivered in a timely manner and perfectly matched the description (perfect size and quality)

Frame: K17 - 45mm Caneletto green silver with dark back edge

Service:++
Product:++

Service rating : Prompt and very well packaged delivery, as always.
Product : Very good quality and in perfect condition.

Frame: J43 - 20mm Flat smooth black

  • Customer also bought: .... :
  • Frame: R171 - 20mm Flat oak with slight rounded edges
  • Frame: A23 - 22mm Rounded edge matt grain blue
Service:++

Good frames, arrived on time and at a good price.

Frame: R468 - 70mm Pale ivory and silver pedraza wash

Service:++
Product:++

Service rating : Intuitive to use, fast delivery, high quality product. Definitely recommended
Product : High quality product, fast delivery - love it!

Frame: R356 - 40mm Ornate decorative antique pale gold

Service:++
Product:nyt

Great service and lovely frame

Frame: B24 - 32mm Pattern black

Service:+
Product:nyt

Beautiful frame made to size just perfect for my beautiful mothers day card.
Arrived quick with no hassels

Frame: C14 - 35mm Mahogany gold line

Service:++
Product:++

Service rating : The ordering was easy, the frames were supplied quickly and were of high quality.
Product : Excellent product, exactly as expected

Frame: J48 - 29mm Flat grain dark mahogany

Service:++
Product:++

Service rating : First class service and frames exactly to specification. They fit in perfectly with the ones we were matching. The delivery was timely given the manufacturing process and they were very well packaged and protected. The price was very reasonable and reflected the quality. We would use this company again.
Product : They were exactly what we ordered and the quality was excellent.

Mount: Soft white-Aq1

Service:++
Product:++

Service rating : Excellent service. In my experience good quality frames, edging is very good and friendly and helpful staff.
Product : Exactly as described. Good quality and exact colour I am looking for.

Mount: Pale ivory ingres-3987

Service:+
Product:+

Service rating : Prompt, reliable service. Good, accurate product.good
Product : Pleased with product. Colour accurate and double mounts as requested.

Mount: Cream ingres-8048

  • Customer also bought: .... :
  • Mount: Burnt sun-8682
Service:++
Product:nyt

Fast, efficient, accurate

Standard Frame: N91 - 47mm Green mottled marble gold line

Service:++
Product:++

Service rating : Quick delivery and beautiful product!
Product : Beautiful Product, great quality will definitely order again

Multiframe: A10 - 45mm Distressed pitted antique pine

Service:++
Product:++

Service rating : Service was very prompt. Easy to order and choose frames to suit requirements. Lovely workmanship and stylish. Bought a 3 photo frame for my Father for a present. The pictures look amazing. Many thanks.
Product : lovely style, classy. Showed the pictures off well and looks very attractive

Frame: R285 - 38mm Smooth flat grain walnut wrap (c) (Out of stock)

  • Customer also bought: .... :
  • Frame: R85 - 38mm Flat grain black ash wrap (c)
Service:++

The frames are excellent. The price is competitive and the service superb. What more can you ask for?

Standard Frame: R327 - 45mm Shabby Chic pale blue over cracked brown (c)

Service:++
Product:nyt

I have bought five?different frames and they are all beautiful! Well made,stylish,well packaged,prompt delivery,clever design,all round a very pleasant experience
well done!

Frame: AL - P34 - 004 - 5mm Flat frosted silver

Service:++
Product:++

Service rating : Good quality item delivered promptly from stock. Very happy with service received.
Product : Exactly what I wanted, in stock and delivered quickly.

Frame: P95 - 36mm Reverse smooth matt white

  • Customer also bought: .... :
  • Frame: R384 - 75mm Minerve cream and stone
  • Frame: R181 - 32mm Smooth flat matt white
  • Frame: R106 - 52mm Painted grain reverse step black
Service:++
Product:++

Service rating : Good website good product quick delivery
Product : Comment As previous review.

Frame: R37 - 70mm Scoop Unfinished Obeche

  • Customer also bought: .... :
  • Frame: J36 - 60mm Flat painted grain black Raised back edge
Service:++

Product was exactly as ordered, well packed and delivered good time

Mount: Soft white-Aq1

Service:++
Product:++

Service rating : Easy online ordering system and quick delivery
Product : Very high quality product. My mounts arrived within a few days, very well packaged and in perfect condition. I will be ordering more very soon.

Standard Frame: AL - P27 - 0210 - 15mm Flame red

Service:++
Product:++

Service rating : Great service, very helpful and fast delivery
Product : Perfect fit and colour and quality

Frame: R526 - 54mm Foundry bronze and black foil

Service:++
Product:++

Service rating : Lovely quality frame. Excellent customer service. Prompt delivery. Well packaged. Would definitely use again. I had an odd sized print to frame, by inputting the measurements the frame fitted perfectly....Thank you!
Product : Finished my print off perfectly. Good photos on website, allowing you to really get an idea for the frame.

Frame: J88 - 57mm Flat oak rounded back edge

Service:++
Product:++

Service rating : Excellent frame, perfect fit, fast efficient delivery,great company to deal with.
Product : Excellent frame, perfect fit, fast efficient delivery,great company to deal with.

Frame: C8 - 65mm Victorian dark oak gold line

  • Customer also bought: .... :
  • Frame: R578 - 25mm Dark brown and black
  • Frame: C14 - 35mm Mahogany gold line
Service:++

super quality, great customer service, good price -what's not to like :-)

Frame: R85 - 38mm Flat grain black ash wrap (c)

Service:+

Would have been 5 stars but you forgot to include the hanging cord and fixings.

Standard Frame: R517 - 20mm Medium green stain

  • Customer also bought: .... :
  • Frame: R56 - 15mm Sea blue double silver line
Service:+

Good framing, pleased.

Frame: R549 - 52mm Reverse step bracken and white wash

Service:--
Product:--

Service rating : I haven't received the frame at the time of writing this on 17/04/17 and I ordered 26/03/17. I hope to be giving you 5 stars when it finally arrives.
Product : I can't rate the purchase as I haven't received it yet. I think this request was a little premature.


On 18-Apr-2017 the supplier responded:
Hello, many apologies regarding this , this is very unusual, we have a record of the order being picked up from here on the 29.03.17 and then it is blank. This has occurred before where a parcel is collected and the goes missing at the depot, the only explanation we can offer is something as simple as the label coming loose from the box and then of course tracking disappears and the box is lost ! - we will get this order made now and sent out today on overnight. Delivery should be tomorrow - sorry for the bother as I say it is very unusual.

Frame: K11 - 45mm Sloped painted grain matt white

Service:++
Product:++

Service rating : The frame arrived quickly, it was exactly as I ordered and very well made, I will use them again.
Product : Great frame, just as I ordered. It arrived very quickly. I will use them again

Mount: Beajolais-8151

  • Customer also bought: .... :
  • Frame: J6 - 40mm Flat oak rounded back edge
Service:++

Good quick service. Have bought loads of these frames as I know I am getting good quality matching frames for my precious family photos and my favourite artwork. Great choice of frames and mounts in all colours. Easy to follow instructions for getting the sizes just right.
Not the cheapest out there but but I'd rather pay a little extra for good solid wood frames.
Wish there were a few more discounts available as I have spent a lot of money with this company but still worth it.

Frame: AL - P11 - 03 - 7mm Polished silver

  • Customer also bought: .... :
  • Mount: Mid grey-8491
Service:++
Product:++

Service rating : Excellent service and very good quality frames and mounts
Product : just exactly the colour and size

Multiframe: R551 - 60mm Smooth flat grain medium oak wrap (c)

Service:++

Great looking picture frame. It is exactly what I ordered and perfectly compliments the pictures within. Build quality is very good too.

Mount: Soft white-Aq1

Service:++
Product:nyt

Very professional job exactly to my specification. My first choice supplier for picture framing.

Frame: Bx28 - 32mm Rounded walnut grain 40mm deep box

  • Customer also bought: .... :
  • Frame: A30 - 20mm Painted grain black
  • Frame: J42 - 20mm Rounded grain dark mahogany
Service:++

I ordered 3 different types and sizes of frames and was very pleased with them. All. Ordering on the site was easy, they were very well packaged when I received them and I will definitely be using them again.

Mount: Iced white ingres -3973

  • Customer also bought: .... :
  • Frame: J25 - 20mm Flat ash with slight rounded edges
  • Frame: J9 - 20mm Flat ash
Service:++
Product:++

Service rating : Very pleased with the frames and service
Product : Exactly as ordered and quality product

Standard Frame: D93 - 30mm Rounded mahogany black back edge and gold line

Service:++

Fast, exactly as specified by me and delivered correctly. Unfortunately, I made a mistake in the size I initially requested and so asked for a quote for the correct size having been chastised by my wife. The company gave me a discounted price on the second order and I thank their PR for resolving my problem.

Mount: Dawn mist-8628

Service:++
Product:++

Service rating : prompt, well priced and delivered without damage
Product : good value and well made!

Frame: K27 - 57mm Daliha Gold

Service:++
Product:++

Service rating : The frames supplied conformed exactly to my specifications and were delivered well within the predicted time frame. The quality of the product was excellent and the price very reasonable.
Product : I was looking for extra frames for a set of photographic portraits that I have been compiling and these provided a very close match to those that I had already acquired

Frame: J88 - 57mm Flat oak rounded back edge

Service:++
Product:++

Service rating : Frame is great, very good quality wide solid oak and the joinary is superb. All in all a beautifully built product.
Easy to order and received contact when dispatched so knew when to expect.
Product : Great quality, the oak, the joinary and sundries - backing and turn clips etc.
Looks superb.

Frame: N22 - 82mm Baroque Dark Gold (c)

Service:++
Product:++

Service rating : Well made frame, securely delivered. Excellent!
Product : Beautiful frame, looks the part!

Mount: Pale ivory ingres-3987

Service:+
Product:+

Service rating : easy to use website
Product : as described , satisfied with purchase.

Frame: R181 - 32mm Smooth flat matt white

Service:-
Product:-

Service rating : Quick turnaround but arrived damaged
Product : Fast turnaround but arrived damaged


On 10-Apr-2017 the supplier responded:
Hello, Thank you for your feedback and many apologises about this problem, we can see you have not made contact with us in order to resolve this for you . Please make contact customer services,  will contact you immediately to get this resolved, in the event of any damage in manufacture or in transit we endeavour to get new products manufactured and shipped out immediately to limit any inconvenience that may occur.
Thank you.

Frame: J4 - 45mm Flat ash

Service:++

It was great product and easy to buy through the website. Was buying for the first time like this but managed to find all the information to order the right dimension for the frame.

Great service too.

Frame: R435 - 63mm Catania reverse gold leaf

Service:--

Picture frame arrived with imperfections which should have been picked up before despatch as they were not from transit as it was packaged well. The quality of the frame is extremely poor just from very light handling the gold leaf effect has crumbled off in the corners where it has been cut.


On 10-Apr-2017 the supplier responded:
Hi, many apologies, I have checked our mail server and telephone log & it seems you have not made contact with us to tell us the problems in order for us to get a new frame out to you immediately ? - please make contact with us and we will get this all fixed for you ! - thanks..

Standard Frame: P98 - 30mm Old rustic silver kidney (hr)

Service:++
Product:nyt

Easy online service, beautiful good quality picture frame. Very happy.

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