Service update (Tues 31st March) : We are manufacturing as usual and currently experiencing no delays with any orders.

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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 422 customer reviews

Date Product Score Customer Comment

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Excellent service - quick delivery and nice simple frame. Exactly what I wanted
Product : Nice simple frame, quick delivery, exactly what I needed

Frame: R102 - 52mm Painted grain reverse step matt white

Service:5Product:++

Service rating : Extremely pleased - really efficient and excellent product. Have used before and will use again
Product : Excellent product and service

Frame: K58 - 57mm Flat ash rounded back edge

Service:5Product:++

Service rating : Excellent quality and service. Easy to design.
Product : Exactly as I expected

Frame: A11 - 20mm Medium Brown

  • Customer also bought: .... :
  • Frame: A11 - 20mm Medium Brown
Service:5

Great frame. Reasonable price.

Frame: R699 - 44mm Antique silver over burnished black

  • Customer also bought: .... :
  • Frame: R699 - 44mm Antique silver over burnished black
Service:5

Great service and super fast delivery

Mount: Champagne-076

Service:5Product:++

Service rating : Needed precut board delivering quickly for a last minute present. Helpful service on the phone. Dispatched promptly. Arrived on time, well packaged. Will use again.
Product : Mount was colour and quality we needed

Frame: R352 - 35mm Flat frosted aluminium with rounded edges

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  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:++

Service rating : One of the few places to get a truly custom sized frame. I have used before and have always been excellent. On this occasion, there was an issue with the frame and mount but both were replaced without question and they were very apologetic. This is a company that wants to ensure the customer is happy, I can highly recommend. Thanks,
Product : Excellent quality and stunning frame and mount

Frame: E12 - 37mm Sloped silver pewter

  • Customer also bought: .... :
  • Frame: E12 - 37mm Sloped silver pewter
  • Frame: R4 - 36mm Reverse smooth black
  • Frame: R557 - 34mm Bamboo coco veneer
  • Frame: R549 - 52mm Reverse step bracken and white wash
  • Frame: R704 - 50mm Aurora painted black faded silver foil
  • Frame: R805 - 32mm Black with oxide and gold lines (resin)
  • Frame: R261 - 38mm Smooth flat mahogany (mdf)
  • Frame: J96 - 23mm Smooth flat black
  • Frame: R484 - 30mm Alcaide patterned black
  • Accessory: Brown tape - 25mm x 50mtr
  • Accessory: Brown tape - 38mm x 50mtr
Service:5

Very quick delivery of a dozen frames and no quibble replacement of one that broke while fixing in the picture and glass (with no previous problems in the 40+ I've had previously).

Recommended for high quality frames and service

Frame: P9 - 23mm Red mahogany gold line

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  • Frame: Bx6 - 33mm Brown grain 9mm brown box
Service:5Product:++

Service rating : Excellent product and service, I had a small problem with delivery, but it was sorted quickly and efficiently, very happy, the frames that you made for me are beautiful.
Product : The frames are just beautiful

Standard Frame: CF440 - 14mm Smooth white - 22mm depth

Service:5Product:++

Service rating : Fast delivery great quality frame
Product : Great!

Frame: K5 - 34mm Rounded beech

Service:5Product:++

Service rating : Great service and good product with quick delivery. I ask no more.
Product : Prefect transaction.

Frame: R754 - 23mm Senza blue silver line

Service:5Product:++

Service rating : Great quality, spot on price, quick delivery and brilliant bespoke service with an easy to use website.
Product : Perfectly in between modern and traditional - looks very sophisticated and also creative. Works well with seascapes and greyscale images.

Frame: R417 - 65mm Light gold with faint crackle effect gold leaf

Service:5Product:++

Service rating : Website easy to navigate, huge range of frame designs, easy to place your order, and within days your frame is delivered, beautifully made.
Product : I ordered 3 frames exactly the same, small hiccup with one of the frames, and it was replaced within days. That's what I call Service,
with 3 beautiful frames to show for it.

Multiframe: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Frame: A30 - 20mm Painted grain black
Service:5Product:++

Service rating : The process on the website was very easy. Two frames ordered on a Sunday and delivered (tracked) the following Friday. The frames were for a Hockney A4 Print and 4 postcards grouped together. They look amazing in these frames. I could not be happier. I am so glad that I found this company. And all at a very good price.
Product : The process on the website was very easy. Two frames ordered on a Sunday and delivered (tracked) the following Friday. The frames were for a Hockney A4 Print and 4 postcards grouped together. They look amazing in these frames. I could not be happier. I am so glad that I found this company. And all at a very good price.

Frame: D18 - 10mm Rounded dark brown

  • Customer also bought: .... :
  • Frame: D18 - 10mm Rounded dark brown
Service:5

Quick delivery, good quality, exactly as expected.

Frame: R108 - 80mm Georgian black and silver burnish

Service:5Product:++

Service rating : I have used this service several times, and each time am so pleased!! The website it very easy to navigate and use and there are loads of options. The frames come very quickly, and are always exactly the measurements I asked for! Wonderful quality. Thank you!
Product : Gorgeous frame, and such good quality. I'm amazed at how inexpensive these are!

Frame: P52 - 50mm Gold Leaf Spoon

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  • Frame: R524 - 70mm Spotted gold leaf
Service:5Product:++

Service rating : Good service. Good well made product. Good value.
Product : Consistent quality. Prompt delivery.

Standard Frame: B21 - 36mm Gold leaf spoon with thin grey line detail

Service:5Product:++

Service rating : This is the third time I have bought a frame from you, good quality at a reasonable price and quick delivery every time
Product : Good quality, fast delivery at a reasonable price Very pleased Withell the product and service

Multiframe: A35 - 26mm High Top Brown Gold Line (Out of stock)

Service:5Product:NYT

Great service, I have ordered another one 👍

Frame: P42 - 30mm Flat painted grain black

Service:5Product:++

Service rating : Fast, efficient and good quality
Product : Great service and product

Frame: J14 - 38mm Slight reverse curved oak

Service:5Product:++

Service rating : Frame arrived very well protected, in sturdy packaging. The hanging system was not as I had had before, so I rang them & they sent D-rings & cord as I had before. This arrived the next day, no extra fee.
Beautiful frame, excellent service.
Product : Good quality frame & mount, with sturdy back board. It came with a bend-out toothed square hook, which was no good for me, so PFE sent me D rings & traditional cord, perfect.

Frame: R122 - 20mm Pale and dark aged gold burnish

  • Customer also bought: .... :
  • Frame: R122 - 20mm Pale and dark aged gold burnish
Service:5

Reliable, accurate and deliver on time.

Frame: E22 - 40mm Graphite grey

Service:5Product:++

Service rating : Good product, efficient easy to use service
Product : Good Quality

Frame: D20 - 20mm Mahogany gold line

Service:5Product:++

Service rating : We have been using this company for at least 15 years. Wouldn’t go anywhere else. Great quality, good service.
Product : Consistently high quality

Standard Frame: R651 - 48mm Scooped bronze ebony edge and back

  • Customer also bought: .... :
  • Standard Frame: C32 - 40mm Light gold leaf and lines
  • Frame: D34 - 60mm emafyl gold (resin)
  • Frame: N91 - 47mm Green mottled marble gold line
  • Frame: R327 - 45mm Shabby Chic blue over cracked brown (resin)
Service:5Product:++

Service rating : Really pleased with the service. Excellent.
Well packed. Easy service to use. We have several pictures that needed frames some with mounts and others without. The service was just as it should be. Contacted by phone to check . Very friendly.
Product : Excellent service .

Mount: Pale ivory ingres-3987

Service:4Product:+

Service rating : Fairly straight forward process to follow It could be improved by allowing you to change the frame colours so you can coordinate the mount colours better . Showing all the mount colours on a single pallet would also help choose the right combination The first set of mounts I bought didn’t suit the frames I had so I went out and bought 3 different frames that matched the mounts A fairly expensive way to do it. I have gone back into the site and revised the colour of the mount combination and this now matches well but it’s been a bit expensive especially when you add P&P
Product : As explained earlier Getting colours of double mounts right to match frame colour and picture colour not easy when done online

Frame: R407 - 52mm Painted grain reverse step walnut

  • Customer also bought: .... :
  • Mount: Slate-8159
Service:5Product:++

Service rating : Fabulous service. I needed a frame and custom mount quickly so called them. They saw to it that my order was prioritised and arrived in good time. Great service and great products too. Very happy customer. Would highly recommend.
Product : Good products

Frame: B1 - 32mm Flat pitted grain brown

Service:5Product:++

Service rating : Good website, tailor made product and well made.
Product : Good quality.

Standard Frame: J71 - 18mm Dark mahogany gold Line

Service:4Product:+

Service rating : Nice wee frames and well packaged. Sadly extortionate carriage costs. Better and cheaper to use the Royal Mail.
Product : Neat little frames we'll packaged.

Standard Frame: N34 - 14mm Painted grain black

  • Customer also bought: .... :
  • Standard Frame: N34 - 14mm Painted grain black
Service:5

Would definitely recommend

Multiframe: R541 - 70mm DIstressed antique gold

Service:5Product:++

Service rating : Very prompt excellent service
Product : Excellent quality

Standard Frame: R626 - 23mm Brushed gold with black edges

Service:5Product:++

Service rating : Great service. Good choice of frames and easy to use.
Product : Nice finish and good quality.

Mount: Ivory-Aq2

  • Customer also bought: .... :
  • Mount: Stone-8632
  • Mount: Buttermilk-8629
  • Mount: Bottle-8018
  • Mount: Nightshade-8071
Service:5Product:++

Service rating : Great service easy to order and delivered promptly
Product : Great value for money. The custom mount was exactly the size ordered and fitted perfectly. It was also very easy to use the website to order the mount and the colour was true to web site colour

Frame: R702 - 35mm Meridian slate

Service:5Product:++

Service rating : Very efficient service - the frame arrived on time within just a few days. I was very pleased with the result - looked better in real life than it did on the website. Good variety of frames to chose from and could download the paining to see what it would look like
Product : As I said above - it looks better in real life than it did on the website. I'm very pleased indeed and would order again without hesitation.

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:5Product:+

Service rating : Lovely frames, arrived in good time especially considering they were custom made. Very reasonably priced.
Product : Exactly what I wanted, good quality for the price

Frame: R56 - 15mm Sea blue double silver line

Service:5Product:++

Service rating : Great service - beautiful frame delivered very well packaged.
Product : Beautiful frame

Frame: R122 - 20mm Pale and dark aged gold burnish

Service:5Product:++

Service rating : Prompt and reliable as ever.
Product : As described.

Frame: R439 - 80mm Cream with antique pale silver leaf (resin)

  • Customer also bought: .... :
  • Frame: R439 - 80mm Cream with antique pale silver leaf (resin)
Service:5

Very friendly and helpful when I had problem. Amazing way to get a reasonably priced frame to exact requirements. I wanted to frame a long piece of embroidery. Extremely well packaged to ensure it arrived intact.

Frame: R102 - 52mm Painted grain reverse step matt white

  • Customer also bought: .... :
  • Frame: R106 - 52mm Painted grain reverse step black
  • Accessory: Brown tape - 25mm x 50mtr
Service:5Product:++

Service rating : Excellent service and with exceptional quality frames and a very affordable cost. very very satisfied and will be ordering all my frames from this company in the future.
Product : Exceptional quality and accurate

Mount: Guacamole-8416

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  • Mount: Gold-362
Service:5Product:++

Service rating : They were very prompt and easy to deal with . The product was extremely well packed with no creases or bends etc , making the whole process one of infinite ease.
Product : I cannot find any niggle or fault to writ about.

Frame: BX38 - 23mm Vintage painted buckingham green 9mm pine box

  • Customer also bought: .... :
  • Accessory: Double sided tape - 12mm x 50mtr
  • Accessory: Imperial blue-8640 - White core
  • Accessory: Brown tape - 25mm x 50mtr
Service:5Product:++

Service rating : Excellent quality and speedy service. Will certainly order again.
Product : High quality and extremely well made.

Mount: Bright white-371

Service:5Product:++

Service rating : Fast and efficient easy to use website.
Product : Perfect - very happy with purchase

Frame: R681 - 30mm Regency antique gold

Service:5Product:++

Service rating : All as described, perfect fit frame, fast shipping. Overall very happy
Product : Good quality and the finish is lovely, looks like a true antique frame from a museum

Frame: R99 - 42mm Scoop high gloss white

Service:5Product:++

Service rating : After having placed a number of orders with PFE I have been very pleased with the quality of both the frames and service. The choices are exceptional and you are sure to find something to your liking.
Product : Great frame. Great quality and service.

Multiframe: C59 - 23mm Smooth cushioned black

Service:5Product:++

Service rating : The ability to set exactly what size you want in everything was really useful, although a bit tricky to navigate first time. However, what really impressed was the help available on the telephone when I realised I had made a mistake after placing the order. The two frames with mattes arrived on time and the quality is excellent.
Product : The total flexibility of size of frame and apertures cut into mattes was just what I needed to frame this photo with a regimental badge above and a caption below. What was REALLY impressive was the immediate help speaking to a real person on the phone when I realised I had made a mistake after placing the order. The product was delivered on time and is excellent

Frame: R122 - 20mm Pale and dark aged gold burnish

Service:5Product:++

Service rating : Ordered 3 frames with double mounts. Size calculations done for you once you have entered the photo/picture size. Made a last minute addition to the order and they kindly held back the original order until the extra item was made, hence only incurring one delivery charge. Packaged very well. Frames excellent quality.
Product : Beautiful frames, excellent quality.

Frame: J9 - 20mm Flat ash

  • Customer also bought: .... :
  • Frame: J9 - 20mm Flat ash
Service:5

The designer option allowing you to import your own photo of the item to be framed is brilliant so you can be reasonably confident of how the finished article will look on your wall. Wide variety of frames and mounts available. Well packaged and quick delivery. Frame made to exact measurements and top quality. Have used them 8 times and will continue to do so

Frame: R687 - 28mm Antique gold

  • Customer also bought: .... :
  • Frame: R687 - 28mm Antique gold
Service:5

This was exactly what I wanted, fitted perfectly, easy to assemble & enhanced the painting

Frame: R457 - 55mm Reverse burnished silver over black

  • Customer also bought: .... :
  • Frame: R457 - 55mm Reverse burnished silver over black
Service:5

Absolutely beautiful frame, I wasn't expecting it to be so nice. Frame arrived quickly and undamaged.

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Excellent service.
Product : Exactly what I wanted

Standard Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Easy to order on line. Good quality and finish, reasonable price. A wide range of options available. Very exact measurements.
Product : Really good finish. Good.

Frame: R106 - 52mm Painted grain reverse step black

Service:5Product:++

Service rating : Very good quality products delivered speedily and well packed in recycled material.
Product : I’m particularly pleased with my latest purchase, which is a new style of frame for me but the website enables me to see exactly what I’m getting and takes any worry or guesswork out of the process.

Frame: R624 - 95mm Painted grain black - 15mm bronze slip

  • Customer also bought: .... :
  • Frame: R625 - 95mm Painted grain black - 15mm pale gold slip
Service:5Product:++

Service rating : Simply THE BEST quality frames I have found on the internet, as a artist, a great frame can really enhance a painting, I only buy from Frame a Express now, have always received A1 customer service too. I highly recommend this company.
Product : Beautiful frame

Mount: White-3301

Service:5Product:++

Service rating : High quality mounts. Carefully packed. Good value for money. The ordering process was clear and straightforward. Delivery was fast and efficient.
Product : totally satisfied

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Quality product and responded to help due to my mistake in measuring!
Product : Good Quality and Service

Frame: R658 - 14mm Stained dark blue grain

Service:5Product:++

Service rating : I found the easy to follow website had a good choice of colour and variety of frames. Simple to order followed by a very speedy delivery. Thank you all very much, Anne
Product : It was exactly what I wanted

Multiframe: J90 - 30mm Flat painted grain black

Service:3Product:-

Service rating : Little expensive, quick delivery and a decent product.
Product : Little expensive, quick delivery and a decent product.

Frame: J96 - 23mm Smooth flat black

Service:5Product:++

Service rating : Easy to find the correct frame and unusual sizes available.
Product : Picture was an unusual size and the frame is a perfect fit. Easy to put picture in.

Mount: Old gold-364

  • Customer also bought: .... :
  • Mount: Old gold-364
  • Mount: Slate-8159
  • Mount: Bottle-8018
Service:5

Ordered a range of mounts. They arrived packed in hardboard to prevent damage. All were exactly as ordered and I would thoroughly recommend this company

Frame: A11 - 20mm Medium Brown

  • Customer also bought: .... :
  • Frame: A11 - 20mm Medium Brown
Service:5

I struggled with the website and entry of details so gave you a call and you happily took my order over the phone and helped me. Thanks you very much. I shall certainly use you again.

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