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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 439 customer reviews

Date Product Score Customer Comment

Frame: N39 - 20mm Antique spotted black with a double gold line

  • Customer also bought: .... :
  • Frame: N39 - 20mm Antique spotted black with a double gold line
Service:5

I can’t praise PFE highly enough. From their easy to use online frame selector to the produced frame that is millimetre accurate. Well done. Keep up the good work.

Frame: J6 - 40mm Flat oak rounded back edge

  • Customer also bought: .... :
  • Frame: J6 - 40mm Flat oak rounded back edge
  • Accessory: Brown tape - 38mm x 50mtr
Service:5

The website was easy to use and the frames arrived promptly, well packaged and entirely correct

Standard Frame: R101 - 20mm Smooth scoop matt black

  • Customer also bought: .... :
  • Standard Frame: R101 - 20mm Smooth scoop matt black
  • Standard Frame: A30 - 20mm Painted grain black
Service:5

Excellent service

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Good service and easy to use.
Product : Great price and exactly to size. Happy to recommend and use again. Many Thanks

Frame: C63 - 15mm Smooth cushion black

Service:5Product:++

Service rating : Great service - packaged well .
Product : ordered made to measure frame and it was just what I wanted - looks greAt.

Standard Frame: J6 - 40mm Flat oak rounded back edge

  • Customer also bought: .... :
  • Standard Frame: J6 - 40mm Flat oak rounded back edge
Service:4

Good delivery time easy to order

Frame: R515 - 33mm Brown grain with silver inner edge

  • Customer also bought: .... :
  • Frame: R515 - 33mm Brown grain with silver inner edge
Service:5

Easy to use website. Reasonably priced product. Efficient service. A winning formula.

Frame: R641 - 20mm Painted vintage red

  • Customer also bought: .... :
  • Frame: R68 - 25mm Vichy red mottle gold, burgundy band
Service:5Product:++

Service rating : Very good service
Product : Good service

Frame: R344 - 20mm Flat Smooth white

Service:5Product:++

Service rating : Picture Frame Express offer an exceptional service – from ordering online through to delivery. I have ordered many frames from them over the years, all of them have been made perfectly and to a high standard of quality. On this occasion there was an issue with delivery, this had nothing to do with Picture Frame Express, ParcelForce couldn’t access my building but didn’t leave ‘attempted delivery ‘ cards, making it impossible to contact them. Thankfully, Suzanne at Picture Frame Express was wonderfully helpful and was able to resolve this for me. Thank you Suzanne and Picture Frame Express for a super service and fantastic frames.
Product : Exactly what I ordered. Perfect!

Frame: R256 - 70mm Painted grain pale stone with slight rounded edges

Service:5Product:+

Service rating : Good product and excellent speedy delivery.
Product : Does the job fine as expected.

Frame: R106 - 52mm Painted grain reverse step black

Service:4Product:++

Service rating : Very well made, good quality frame. Prompt delivery. Easy to order online. Fitted my canvas beautifully. Knocked it down to 4 stars only because the packaging could be more robust - my box got fairly squished but the frame inside was unharmed. Overall, a great service for a good price - I’ll definitely be ordering again.
Product : Beautiful, good quality wood. Very well made- no cracks, gaps, marks or dents.

Frame: C8 - 65mm Victorian dark oak gold line

Service:5Product:++

Service rating : Quality Frames at an affordable price, recommend:)
Product : Quality product!

Frame: AL - P15 - 04 - 10mm Frosted silver

Service:5Product:++

Service rating : Excellent service. Frame was well made and we received it when they said we would.
Product : The frame looks wonderful with my son’s photograph of our pets in it.

Frame: A30 - 20mm Painted grain black

Service:4Product:+

Service rating : all good thanks
Product : all good...................................

Standard Frame: CF330 - 10mm Oak (veneer) - 24mm depth

  • Customer also bought: .... :
  • Standard Frame: CF330 - 10mm Oak (veneer) - 24mm depth
Service:5

xxxxxx

Frame: AL - P11 - 21 - 7mm Matt black

  • Customer also bought: .... :
  • Frame: J15 - 15mm Flat oak with slight rounded edges
Service:5Product:++

Service rating : I'm really happy with the picture frames that I ordered; they look good and are great quality.
Product : Looks great!

Frame: R638 - 38mm Painted vintage red

Service:5Product:++

Service rating : Expect unsurpassable quality products and friendly, efficient service from a well established and trusted supplier. You couldn't ask for more.
Product : Arrived exactly as I expected after placing my order online, using the clever, easy-to-use frame selection tools.

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Picture Frame Express provided a very efficient service and a beautiful, well made frame.
Product : Exactly as specified and very well made

Frame: R594 - 27mm Smooth flat rounded white

  • Customer also bought: .... :
  • Frame: R594 - 27mm Smooth flat rounded white
Service:5

Wonderful choice of frames. Fast delivery and very good customer service.

Standard Frame: AL - P273 - 250 - 5mm Flat matt black

Service:5Product:++

Service rating : Precision made, fitted perfectly. Excellent
Product : Excellent quality frame

Frame: R275 - 30mm Flat very deep grain dark grey

Service:5Product:++

Service rating : I have used Picture Frame Express many times and am always really pleased with the service and the frames I have received. Highly recommend them
Product : I bought 2 of these and they are Lovely frames

Frame: BX61 - 28mm Flat grain natural (veneer) 19mm pine box

  • Customer also bought: .... :
  • Frame: BX61 - 28mm Flat grain natural (veneer) 19mm pine box
Service:3

Very complicated getting the right frame and unfortunately was not what I expected when received. In fairness partly my fault!

Frame: R322 - 75mm Savona spotted antique silver and black

Service:5Product:++

Service rating : Brilliant. Lovely quality & good service.
Thankyou
Product : Really good quality frame & mounts

Multiframe: R445 - 38mm Matt grain blue

Service:5Product:++

Service rating : The frame arrived well packaged and delivered quickly after ordering, despite it being a busy Christmas time.
Product : Colour true to that shown on website. It has attracted so many compliments from people who've seen the picture frame hanging up. It matches perfectly the pictures, especially with the inner mount I chose.

Frame: C84 - 40mm Flat smooth black

Service:5Product:++

Service rating : I always use Picture Frame Express because their delivery is always prompt and the ease of ordering frames is very easy. Also the quality is great!
Product : They look fantastic!

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : I ordered a large square frame just before Christmas for a present. Even though the time was tight - It was exactly what I ordered, well packaged and arrived on time. Delighted !
Product : Excellent a very good service

Frame: J96 - 23mm Smooth flat black

  • Customer also bought: .... :
  • Frame: J96 - 23mm Smooth flat black
Service:5

Great service - an immediate helpful response when I got in touch. The frames are easy to order, there's a wide range of options and they are reasonably priced. I recently used another online company by mistake and the difference in quality from Picture Frames Express was massive. It isn't a mistake I'll make again.

Frame: C84 - 40mm Flat smooth black

Service:5Product:++

Service rating : Prompt efficient service
Easy to order
Arrived in plenty of packaging so well protected
Good quality product - generally as specified
Product : One small issue - I ordered 3 of these frames and on the largest, the Perspex was cut a little too tight to the interior of the frame so the frame bowed when hung on the wall. I tried to re-seat it several times but to no avail. I now need to take it out and shave a bit off the Perspex.

Multiframe: P25 - 25mm Graphite grey with black side and edge detail

  • Customer also bought: .... :
  • Multiframe: P25 - 25mm Graphite grey with black side and edge detail
Service:5

I got a little confused with measurements.Contacted PFE direct and they where so helpful to get the frame as I wanted it. Plenty of interest and the service from order to delivery was first class. Would recommend PFE and will use them again.

Mount: Iced white ingres-3973

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  • Mount: Charcoal-8010
  • Mount: Smoke-8026
Service:5Product:++

Service rating : Easy to use web site,
Product : Good quality mounts

Mount: Iced white ingres-3973

Service:5Product:++

Service rating : Good service and quick delivery.
Product : Very good mounts neatly cut to the perfect size.

Frame: R797 - 20mm Painted blue grain

Service:5Product:++

Service rating : Their delivery is excellent. I have used them on many occasions and wouldn’t think about going anywhere else. Quality is similar to more expensive frames. Definitely recommend them
Product : Just what I wanted and had a great choice.

Frame: C84 - 40mm Flat smooth black

Service:5Product:++

Service rating : Exactly what I would have expected. Got what I ordered, good quality, on time
Product : As above. Why do I need 17 characters more?

Frame: J6 - 40mm Flat oak rounded back edge

Service:5Product:++

Service rating : Easy to order, good product and prompt delivery, top marks.
Product : Good product promptly delivered

Frame: J34 - 31mm Faint gold crackle effect gold leaf

Service:5Product:++

Service rating : I am very pleased. The frame and mount were exactly the size ordered. The frame was good quality, good value, well packaged and arrived before the anticipated delivery date. I will definitely use Picture Frames Express again.
Product : Good quality, good price and delivered before anticipated delivery date. Very pleased.

Multiframe: P13 - 48mm Flat grain deep mahogany

Service:5Product:++

Service rating : very pleased with the quality of the frame. fast and efficient service.
Product : perfect

Standard Frame: R181 - 32mm Smooth flat matt white

  • Customer also bought: .... :
  • Standard Frame: R181 - 32mm Smooth flat matt white
  • Accessory: MDF - 2mm
  • Accessory: Plexiglas - 2mm - clear
Service:5

Great frame, delivered on time.

Frame: J6 - 40mm Flat oak rounded back edge

Service:5Product:NYT

Excellent service and quality.

Frame: N91 - 47mm Green mottled marble gold line

Service:5Product:++

Service rating : Nice frame - good service
Product : Nice frame

Frame: J14 - 38mm Slight reverse curved oak

Service:5Product:++

Service rating : Very swift process and really helpful when I had to call regarding an order to check sizing availability. Great value too for good looking frame.
Product : Very happy. Great looking frame well sized.

Multiframe: A30 - 20mm Painted grain black

Service:4Product:+

Service rating : Great fast service
Product : Fast, good quality and as ordered . The only issue we have is that the frame leaves black marks on our hands whenever we touch it

Frame: N75 - 30mm Flat oak rounded back edge

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  • Frame: R309 - 32mm Very deep rounded wenge grain
Service:5Product:++

Service rating : Easy to pick frames and order, arrived quickly and well packaged, great quality and was just what I was looking for. Would definitely use again.
Product : Great quality and well finished

Frame: R809 - 32mm Painted french blue

Service:5Product:++

Service rating : Gorgeous, good quality frames. Colour was perfect, good delivery time too. Will definitely use again.
Product : Love the frames, colour is perfect and really good quality

Frame: A37 - 12mm Graphite grey

Service:5Product:++

Service rating : Super fast service and the frames we purchased were exactly what we hoped for and really compliment our pictures. Great value too.
Product : Perfect colour to compliment our pictures.

Mount: Buttermilk-8629

  • Customer also bought: .... :
  • Mount: Dawn mist-8628
  • Accessory: Hanging hook & pin - single - x 5
  • Accessory: Brown tape - 38mm x 50mtr
Service:4Product:+

Service rating : Good service
Product : Good quality and timely delivery

Standard Frame: C63 - 15mm Smooth cushion black

  • Customer also bought: .... :
  • Standard Frame: C63 - 15mm Smooth cushion black
  • Standard Frame: C59 - 23mm Smooth cushioned black
Service:5

Prompt, efficient and excellent quality for the price

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Really quick - even through I ordered the week before Christmas! Arrived looking great and well packaged. Very pleased
Product : Quality was great, and advice on how to measure etc (just give the measurements of the actual item you want framed) very simple.

Frame: R672 - 38mm flat vintage painted white over sea blue

Service:5Product:+

Service rating : Efficient service
Product : Great frame, thought there would slightly more Sandy colour in it

Frame: R620 - 34mm Flat smooth grain white oak

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  • Frame: R266 - 35mm Chipped flat white wash over medium pine base
  • Frame: N49 - 22mm Dark grain walnut
  • Frame: R585 - 28mm Flat dark brown grain deep
Service:5Product:++

Service rating : Easy to navigate different styles and sizes on website to get exactly what I wanted and goods arrived quickly and well packed. Have used them before and will use again.
Product : Compliments the picture well

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
  • Frame: AL - P179 - 016 - 12mm Flat polished black
Service:5

Product is good. Web design interface is simple (although it can't help you create a simulation of how your picture will actually appear in the frame - I do that using my own design package).

Standard Frame: CF222 - 12mm Painted grain white - 42mm depth

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  • Frame: R464 - 52mm Scooped grained dark blue grey
  • Frame: P29 - 33mm Flat deep painted grain white
Service:5Product:++

Service rating : Quick service, easy to use website, & quality frames.
Product : 1

Multiframe: J90 - 30mm Flat painted grain black

  • Customer also bought: .... :
  • Multiframe: J90 - 30mm Flat painted grain black
Service:5

I was able to order a bespoke frame with specific apertures. At each of the option stages I could see the exact cost. The frame was well packaged and arrived as stated. It looks great on the wall too. Would definitely use PFE again.

Frame: C32 - 40mm Light gold leaf and lines

Service:5Product:++

Service rating : Exactly what I wanted. Very pleased with it.
Product : Exactly what I wanted. Very pleased with it.

Frame: R561 - 50mm Painted grey over white

Service:5Product:++

Service rating : Process worked well great frame
Product : Good frame

Frame: J75 - 62mm Spotted gold

Service:5Product:++

Service rating : Great choice of frames. Very easy site to navigate. Both frames arrived much quicker than I thought they would. Packaged so well to prevent any damages. Will definitely be where I buy my frames from now on
Product : Professional frames. Rey well made

Standard Frame: R697 - 40mm painted grain white

Service:5Product:++

Service rating : Frame I ordered was beautiful, good price and delivered on time .
Product : Beautiful frame, would buy again

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Good quality custom made frame perfect size arrived quickly, at a good price
Product : Good quality frame at a great price

Frame: R31 - 18mm Flat matt silver

Service:5Product:++

Service rating : Excellent product exactly to specifications and well constructed/finished. Company responded to my mail requesting urgency (3 day delivery requested) and arranged delivery next day - superb!
Product : Excellent.

Mount: Laurel-8645

  • Customer also bought: .... :
  • Mount: Laurel-8645
  • Mount: Pastel blue-8051
  • Mount: Beajolais-8151
  • Mount: Moorland-331
  • Mount: Bluebell-8053
  • Mount: Smoke-8026
Service:5

Excellent quality materials, promptly delivered.

Frame: R764 - 30mm Painted light grey with silver lines

  • Customer also bought: .... :
  • Frame: R764 - 30mm Painted light grey with silver lines
  • Frame: R348 - 20mm Painted grain dark putty grey
  • Frame: R772 - 42mmm silver and white
  • Frame: J34 - 31mm Faint gold crackle effect gold leaf
Service:5

Perfect products and exceptional service. So very helpful!

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