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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 737 customer reviews

Date Product Score Customer Comment

Frame: R624 - 95mm Painted grain black - 15mm bronze slip

Service:5Product:++

Service rating : Perfection, as always.
Product : Superb quality frame. Fast delivery, excellent, as always

Frame: R569 - 35mm Scooped burnished bronze

Service:5Product:++

Service rating : Slight delay due to my selected frame being out of stock but very happy with customer service and my frame.
Product : Very happy with my frame.

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Lovely frame, fast and efficient service. Good choice of frames to choose from.
Product : Lovely frame, exactly as it looks like on the website.

Accessory: Hanging hook & pin - single - x 5

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  • Frame: A35 - 26mm High Top Brown Gold Line
Service:4Product:+

Service rating : Very quick delivery and safely arrived.
Product : Good quality, very useful easy to place

Standard Frame: J12 - 22mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : The frame arrived very quickly and was of excellent quality. I would certainly use the company again. It would have been even better to have non reflective acrylic as an option.
Product : The frame was exactly what I wanted and it was made to a ver high standard

Frame: R780 - 52mm Smooth reverse step matt white

  • Customer also bought: .... :
  • Accessory: Brown tape - 38mm x 50mtr
Service:3Product:-

Service rating : Good service but a little dissapointed the mitres weren't perfect
Product : In hindsight too smooth a finish, almost looks plastic but that was my choice. I was dissapointed that one of the mitres wasn't perfect and slightly raised

Frame: R887 - 20mm High gloss walnut black edges

  • Customer also bought: .... :
  • Frame: R887 - 20mm High gloss walnut black edges
  • Frame: R732 - 38mm Regency style black and silver
Service:5

Amazing, super fast and accurate to within a mm service. All online retailers should aspire to be this good. Thank you

Frame: R644 - 20mm Painted vintage black

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  • Frame: R569 - 35mm Scooped burnished bronze
  • Frame: R568 - 55mm Scooped burnished bronze
Service:5Product:++

Service rating : Excellent service (again). Well made frames at a good price.
Product : Well made frame at a good price

Frame: R464 - 52mm Scooped grained dark blue grey

  • Customer also bought: .... :
  • Frame: R464 - 52mm Scooped grained dark blue grey
  • Standard Frame: R464 - 52mm Scooped grained dark blue grey
  • Frame: R312 - 35mm Painted grain white with slight rounded edges
  • Mount: Pure white-sw23
  • Standard Frame: R312 - 35mm Painted grain white with slight rounded edges
  • Standard Frame: CF113 - 10mm Painted grain white - 22mm depth
  • Frame: R917 - 30mm Painted vintage grey
Service:5

Very quick and efficient. The website is really easy to use and they responded quickly to an email question I submitted.

Multiframe: A36 - 12mm Graphite silver

Service:5Product:++

Service rating : I am impressed with the quality of the picture frame and it was exactly what I wanted and how itvwas described
Product : Excellent service and product

Frame: A23 - 22mm Matt grain blue

Service:5Product:++

Service rating : Good, prompt service and well made frame
Product : Well made frame, good value for money

Multiframe: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : User friendly online customisation, and a great finished product. Very happy with my purchase and would use again. Price is value for the fact it's customised and well made
Product : Excellent purchase process

Frame: R750 - 20mm Dark brown mahogany

Service:5Product:++

Service rating : Excellent frames that came promptly and well packaged.
Product : frames came correct size as ordered

Frame: D10 - 10mm Bright gold with matt gold sides

Service:5Product:++

Service rating : Ordered two frames, and delighted with purchase. Delivered in time specified.
Product : Frame as ordered. Happy with quality.

Frame: C84 - 40mm Flat smooth black

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  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:++

Service rating : Polite, efficient and helpful.
Product : Great quality and speedy service.

Standard Frame: CF551 - 14mm Smooth black - 42mm depth

Service:5Product:++

Service rating : Excellent service and easy to negotiate the website.
This is now my go to place when ordering custom made picture frames.
Great quality and well packaged.
Superb customer service
Product : Quality frames, custom made to my exact instructions.
Delivered on time and we’ll protected from the rigours of travelling off the mainland

Frame: P20 - 20mm Flat smooth matt white

  • Customer also bought: .... :
  • Frame: P20 - 20mm Flat smooth matt white
Service:5

Simple, fast, good product

Standard Frame: CF113 - 10mm Painted grain white - 22mm depth

Service:5Product:++

Service rating : Quick service. Great product. Well packaged. Thank you!
Product : High quality picture frames.

Frame: R766 - 20mm Wenge and Maple

Service:5Product:++

Service rating : Excellent service - they made the frame to a non standard spec exactly as I requested. Also, this time, the frame was with me very quickly. I usually allow up to two weeks to receive frames, but this was only a week.
Product : Lovely frame and with non reflective glass, it works well with the painting

Mount: Bluebell-8053

Service:5Product:++

Service rating : The website is easy to navigate, I was able to order bespoke mount boards to suit my existing frames and artwork. I cannot fault the service and will definitely be a returning customer
Product : I received exactly what I ordered. The quality is excellent!

Frame: R345 - 20mm Painted grain Light oyster grey

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  • Accessory: Plexiglas - 2mm - clear
Service:5Product:++

Service rating : Excellent service from his company Fast delivery and very helpful customer centre too. Great range of frames at colours, styles and pries to suit. Would recommend.
Product : This colour frame was chosen by me and tones in our home beautifully. Good quality and fixing accessories. Delivered promptly.

Frame: R347 - 20mm Painted grain Light stone grey

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  • Frame: P20 - 20mm Flat smooth matt white
  • Frame: A11 - 20mm Medium Brown
  • Frame: R232 - 20mm Flat smooth white
Service:5Product:++

Service rating : I have used Picture Frames Express twice now and have been delighted with the frames and experience both times. The most recent time, one of the 5 frames I was ordering was for a picture for my mum, who is terminally ill. I called Picture Frames Express straight after ordering to tell them this and ask if there was any chance of them getting the frames to me sooner than the usual timeframe, to maximise my mum's enjoyment of the framed picture. They were brilliant and spoke to their framers and told me they could do the order immediately and get the frames to me the next day which they did. My mum is delighted with her framed picture and happily, is still here to enjoy it!
Product : Exactly as appeared on the website and looks great.

Standard Frame: R327 - 45mm Shabby Chic blue over cracked brown (resin)

Service:5Product:++

Service rating : Easy ordering process, well packaged as it survived the rough handling of Royal Mail. (Box was battered, contents perfect). Despatched and delivered very quickly.
Product : Colours and finish accurately shown on the website. Finish of product is great. Well put together and made exactly to custom size requested. Looks even better with the pictures now mounted and on the wall.

Frame: R9 - 40mm Flat smooth black

Service:5Product:++

Service rating : I always buy from them. Great value, easy to use website. The frames are well packaged.
Product : Have used before and liked it. Go's well with my embroidery.

Frame: P9 - 23mm Red mahogany gold line

Service:5Product:++

Service rating : Very simple to design and order frames on the website. Delivery was very quick and it was very well protected by the packaging. I would definitely recommend them.
Product : I purchased a very large frame to take a custom made map. I was concerned that such a large frame might be flimsy and fragile but it turned out to be sturdy and well made.

Frame: R530 - 30mm Flat silver black edge line detail

Service:5Product:++

Service rating : Easy site to use, big range, frames made to the exact dimensions you need. Delivered promptly and looks great. I was doubtful about the plexiglass but it looks just as good as real glass without the fragility.
Product : Looks great and sets off the painting well.

Frame: R637 - 38mm Painted vintage blue

  • Customer also bought: .... :
  • Frame: R637 - 38mm Painted vintage blue
Service:5

Excellent. Again

Mount: Cloud-8050

  • Customer also bought: .... :
  • Mount: Cloud-8050
Service:5

The website is straightforward to use. The order was delivered promptly, superbly packaged. Great service.

Frame: R759 - 58mm Ornate antique gold (resin)

Service:5Product:++

Service rating : Excellent service the frame arrived within a few days, expertly packaged very pleased with the service.
Product : A very well made frame for the money .

Frame: N91 - 47mm Green mottled marble gold line

Service:5Product:++

Service rating : Very speedy and a very good standard. I was thrilled with the frame.
Product : Very happy with the frame.

Frame: R852 - 20mm Painted grain green

Service:5Product:++

Service rating : Great and speedy service, good product, very carefully packaged
Product : Good frame, good quality, safely wrapped,

Frame: C63 - 15mm Smooth cushion black

Service:5Product:++

Service rating : Excellent service and product as always.
Product : Excellent service - prompt and good quality

Frame: C32 - 40mm Light gold leaf and lines

Service:5Product:++

Service rating : Very good service
Product : Prompt delivery and very accurately cut frame and mount

Mount: Iced white ingres-3973

Service:5Product:++

Service rating : Very impressed with this service. The mounts fitted beautifully within the bespoke frame and saved me money having to employ professional framers
Product : Fantastic service. Very impressed with the finished result

Standard Frame: R345 - 20mm Painted grain Light oyster grey

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  • Standard Frame: A30 - 20mm Painted grain black
Service:3Product:++

Service rating : Although the products are to a high standard and were forwarded in good time, Parcelforce provided a very poor delivery service. They provided digital confirmation of an hour time period when they would deliver, then attempted to deliver several hours earlier than that stipulated. I was available throughout their confirmed delivery time period, unaware that there was already a failed delivery attempt card in my postbox.

This unreliability caused me unnecessary inconvenience and I was merely provided with the entire next day for a re-delivery attempt.

When I questioned the driver the following day, he used the oldest excuse in the book by claiming he "broke down" the day before. Surely that would have made him later rather than several hours early.
Product : Products were to a high standard and dispatched in good time.

Frame: C63 - 15mm Smooth cushion black

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  • Frame: A30 - 20mm Painted grain black
Service:5Product:++

Service rating : Picture Frames do a superb job in every way. Their website is very easy to follow, allowing you to order from hundreds of different styles in any permutation of mount width and colour. If you have any query your call is answered promptly and courteously. Your frames arrive promptly and very well packed, so no damage in transit. And the quality is first class. I cannot praise these people too highly, and over the past six months I have ordered more than 40 frames from them.
Product : The frames are beautifully made, with literally hundreds of different styles to choose from from simple to elaborate. They use acrylic rather than glass so they do not get damaged in transit and yet when they are on the wall you would not know they are not glass.

Frame: A29 - 15mm Mahogany distressed gold line

Service:5Product:++

Service rating : The frame arrived within a few days and was exactly as requested.
Product : A lovely frame and my cross stitch picture looks really good.

Mount: Soft white-Aq1

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  • Accessory: Brown tape - 25mm x 50mtr
Service:5Product:++

Service rating : I regularly order large quantities of mounts. They are good quality and arrive quickly. Would recommend to a friend.
Product : Good quality product. Sizes spot on.

Frame: R930 - 70mm Scooped black line silver

Service:5Product:++

Service rating : Frame arrived and is first class. It is the 5th frame I’ve ordered from the company and was perfect in size and fabulous quality as usual. Arrived really quickly after ordering.
Product : Absolutely brilliant in every way

Standard Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Frame size spot on, really well packaged and quick delivery. Definitely gets my recommendation.
Product : Size just as ordered to fit my jigsaw.

Frame: R860 - 18mm Painted grain dark grey

  • Customer also bought: .... :
  • Frame: R860 - 18mm Painted grain dark grey
Service:5

This company provides opportunities to design your own frame - starting with the exact size to fit your picture, then the type and size of mount and the type, style and colour of the frame itself. You can even add a photo of your art work to see what the finished frame will look like. Once ordered their service is quick and efficient. Sounds like a premium service - it is. And at a premium price - no the price is very reasonable for a good quality product.

Frame: R345 - 20mm Painted grain Light oyster grey

Service:1Product:--

Service rating : Poor quality never worth the price I paid very disappointed
Product : Poor quality Perspex not glass

Frame: R457 - 55mm Reverse burnished silver over black

  • Customer also bought: .... :
  • Frame: R651 - 48mm Scooped bronze ebony edge and back
  • Frame: P98 - 30mm Old rustic silver kidney (high pattern)
  • Frame: R539 - 44mm Distressed antique gold with cracked stone paint
  • Frame: B24 - 32mm Pattern black
Service:5Product:++

Service rating : When I had a query, they were accessible by phone and very helpful.
Product : The frame when it arrived was true to image

Standard Frame: CF114 - 10mm Natrual - 22mm depth

  • Customer also bought: .... :
  • Standard Frame: CF114 - 10mm Natrual - 22mm depth
Service:5

Excellent service

Frame: N75 - 30mm Flat oak rounded back edge

  • Customer also bought: .... :
  • Frame: N75 - 30mm Flat oak rounded back edge
  • Frame: J8 - 38mm Slight reverse curved ash
Service:5

Quick and efficient service, easy website to use. Great choice of frames with options of hanging or freestanding. Very helpful when I phoned with a query.

Frame: R37 - 70mm Scoop obeche (unfinished)

Service:5Product:++

Service rating : Great service
Product : Well made product. Easy to order. Looks stunning.

Frame: R191 - 25mm Antique silver with hessian inside edge detail

Service:5Product:++

Service rating : The frame I bought was the perfect size and very professionally made. Recommend PFE to anyone
Product : Frame was exactly what I needed - 5 star

Frame: R323 - 75mm Savona painted antique cream (high pattern)

Service:5Product:++

Service rating : I was informed by telephone the frame material I chose was damaged. I was offered a similar but more expensive alternative at no extra cost. Within 16 hours from that call the frame arrived.
The frame is perfect for the picture and looks great.
I would recommend using this company as I will in the future.
Product : The frame looks grand for the price. We are very pleased with it.

Mount: Soft white-Aq1

Service:5Product:++

Service rating : Fantastic service. Mounts absolutely perfect. Highly recommended. Will you this business again
Product : Looks great and quality spot on

Accessory: Pale ivory ingres-3987 - White core

  • Customer also bought: .... :
  • Accessory: Pale ivory ingres-3987 - White core
  • Frame: P84 - 15mm Flat beech
  • Frame: R936 - 15mm Oak (veneer)
  • Mount: Soft white-Aq1
Service:4

A thorough service with good communication. Also willing to adjust frames according to preference after ordering.

Frame: A37 - 12mm Graphite grey

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  • Frame: A29 - 15mm Mahogany distressed gold line
Service:5Product:++

Service rating : Great website for getting exactly what you are after, products delivered on time and as expected
Product : Easy to navigate bsite. good product selection and quality.

Frame: R542 - 38mm Flat painted grain black

Service:5Product:++

Service rating : Excellent service in delivering a bespoke frame, from advice before purchase, through to checking and confirming order requirements and being kept up to date with progress. Frame came well packaged and promptly delivered. Would definitely recommend!
Product : Great product, as described and expected.

Standard Frame: R231 - 85mm Painted grain reverse step matt white

Service:5Product:++

Service rating : Great frames and super service. Wouldn’t use anyone else
Product : Great service and quality frames at a sensible price.

Frame: R357 - 75mm Antique gold with faint join line gold leaf

Service:2Product:++

Service rating : Great frames, wide selection of styles and easy to use online designer. Prompt delivery.
Product : Beautiful frame, arrived promptly.

Frame: R908 - 70mm Painted grain reverse step black

Service:5Product:++

Service rating : Delighted with my new frame. Even nicer than I expected. Arrived promptly and well packaged. May soon need to order another one.
Product : Delighted with my new frame. Even better than I expected. Arrived promptly and well packaged.

Frame: R851 - 20mm Painted grain orange

Service:5Product:++

Service rating : Flexible choice
Reliable service
Everything it promises it delivers - literally
Product : Same comments as above thank you

Frame: A21 - 22mm Flat grain beech rounded edges

Service:4Product:+

Service rating : The frame took longer to arrive than stated on the website,but when I enquired they responded quickly and the frame arrived quite soon afterwards.I am pleased with the product.I like the website, it explains all the different aspects of picture framing well, and it makes choosing your frame and mount easy.
Product : It's as described on the website, and comes well-packaged and with clear instructions.

Multiframe: R599 - 30mm Painted grain cyan

  • Customer also bought: .... :
  • Multiframe: R599 - 30mm Painted grain cyan
  • Accessory: Brown tape - 38mm x 50mtr
Service:5

Quick delivery, good prices and well-made frames.

Frame: R924 - 15mm Flat baby blue

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  • Frame: R180 - 32mm Smooth flat black
Service:5Product:++

Service rating : Great. Do exactly what they say they’ll do.
Product : Looks good and as in picture

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : An excellent quality customised frame made and delivered in just 3 days. Frame mitres accurately made and strongly fixed. Online frame design software was easy to use. Will certainly be back for more.
Product : A high quality custom made product delivered on time.

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