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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 481 customer reviews

Date Product Score Customer Comment

Mount: Grape-3890

  • Customer also bought: .... :
  • Frame: R180 - 32mm Smooth flat black
Service:5Product:++

Service rating : Quick, efficient, well wrapped, well delivered and a beautiful product just as I asked. What more could I want? :)
Product : Great, just what I needed for my project :)

Frame: R450 - 95mm Painted grain reverse step white

Service:5Product:++

Service rating : I have ordered from this company several times now and I am delighted with their frames. Only once was a frame damaged in transit but this was quickly replaced. They will always be my go to company for frames.
Product : These frames are well made and look great. I am very pleased with the quality and they are a sensible price.

Multiframe: J4 - 45mm Flat ash

Service:5Product:++

Service rating : Fast delivery ,it really was express. And the quality of the frames was excellent considering the cost. 5 out of 5 everytime thank you
Product : great quality for the price

Frame: R432 - 70mm Laquered ebony with faint oxide lines and grain

  • Customer also bought: .... :
  • Frame: R432 - 70mm Laquered ebony with faint oxide lines and grain
  • Accessory: Brown tape - 38mm x 50mtr
Service:5

How easy to get your picture framed for a reasonable price..........I was quoted for £282 for a picture frame by my local shop but with PFE I managed to get it framed just around £100 !
Measure it correct you would get ideal frame from PFE !

Frame: A30 - 20mm Painted grain black

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  • Frame: A30 - 20mm Painted grain black
Service:5

Punctual delivery, got exactly what I ordered.

Frame: J43 - 20mm Flat smooth black

Service:4Product:-

Service rating : Ordering was easy, delivery was good.
Product : Quality of the product was bad.
- Cheap looking/feeling (wood & paint)
- Paint was poorly applied
- Frame is warped on one side and sags

Overall not worth the amount of money spent.

Standard Frame: A23 - 22mm Matt grain blue

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  • Standard Frame: A23 - 22mm Matt grain blue
Service:5

Excellent service.

Frame is exactly what we wanted. Good quality and prompt delivery. Would certainly recommend this company.

Frame: J14 - 38mm Slight reverse curved oak

  • Customer also bought: .... :
  • Frame: J14 - 38mm Slight reverse curved oak
Service:5

My wife and I were wanting to frame old photos of our parents but of course that were an unusual size and would not fit into standard frames. With Pictures Frames Express you can specify the photo/picture size and then customise the mount and frame. We now have four identical size frames housing four not so same size photos and very impressive they are too. The service is efficient and the packaging protoceratops everything well. What more could you want.

Frame: R843 - 30mm Walnut (veneer)

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  • Frame: R843 - 30mm Walnut (veneer)
Service:5

Excellent frames and arrived on time.

Frame: R889 - 42mm Antique stained pine

Service:5Product:++

Service rating : Good service, no problems ordering and receiving and without delay. Also pleased with the product supplied. Well happy with it.
Product : It is a good picture frame, well made and the correct size asked for.

Frame: C63 - 15mm Smooth cushion black

Service:5Product:++

Service rating : Quick delivery of a quality product made to order. you.
Product : Quick delivery of a quality product made to order. you.

Frame: R496 - 30mm Flat obeche (unfinished)

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  • Standard Frame: R496 - 30mm Flat obeche (unfinished)
Service:5Product:++

Service rating : excellent service & speedy delivery
Product : quality very good & well packaged for delivery

Frame: R728 - 38mm Painted vintage white wash

Service:3Product:+

Service rating : I hand finish the frames I have purchased through Frames Express. It would be nice to have a choice of a larger range of unfinished(bare wood) frames specifically with deeper rebates as I am framing canvases which are min 20mm deep. If the range was increased to include a wider selection of traditional deep rebate unfinished mouldings I would use your services much more often. Thanks
Product : A nice finish. It would be nice to have a selection of deeper rebate finished frames also thanks

Frame: R549 - 52mm Reverse step bracken and white wash

Service:5Product:++

Service rating : Really good and quick service. I frame my oil painting and like the fact that I have the option of not buying glass and a hardboard back. Being able to specify the thickness of the panel so that the clips can be set at the correct position is also really helpful. A really useful feature would be to be able to insert your picture into the frame to see what it would look like, maybe one for the future.
Product : Excellent frame. Well made.

Mount: Iced white ingres-3973

Service:5Product:++

Service rating : Used them a couole of times. Great value and good service
Product : Item as expected and delivered i. Good time

Frame: K21 - 50mm Antique gold (resin)

Service:5Product:++

Service rating : This is the second time I purchased a frame from FrameExpress. Good quality and sturdy
Product : Immaculate, good quality, and sturdy

Frame: R450 - 95mm Painted grain reverse step white

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  • Frame: R932 - 18mm painted grain white
Service:5Product:++

Service rating : Excellent product and wonderful customer service. My paintings look beautiful in these lovely frames. When I had a query it was dealt with promptly.
Product : The frames are of excellent quality and were assembled to a high standard.

Frame: R572 - 30mm Painted grain red

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  • Frame: R540 - 44mm Distressed Antique gold
Service:5Product:++

Service rating : Good choice of frame materials, reasonable prices, good quality manufacture and very rapid delivery.
Product : Same comments as noted above.

Frame: AL - P273 - 250 - 5mm Flat matt black

Service:5Product:++

Service rating : Inexpensive, well-made and quick turn-around. I cannot fault the service I get from Picture Frame Express and have used them several times.
Product : Great communication. Easy to use website.

Frame: R541 - 70mm DIstressed antique gold

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  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:++

Service rating : Top quality - fast service
Product : Top Quality frame - elegant

Frame: R369 - 52mm Painted grain black with silver inside line

Service:5Product:++

Service rating : fast delivery and well packed
Product : nice frames for small paintings

Frame: E13 - 57mm Silver pewter

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  • Frame: E13 - 57mm Silver pewter
  • Frame: R457 - 55mm Reverse burnished silver over black
Service:5

very well made

Standard Frame: CF112 - 10mm Painted grain black - 22mm depth

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  • Accessory: Canvas clips and screws - x 8
Service:5Product:++

Service rating : Easy to order made to measure frame. Good choice good price
Product : Made to measure for picture, easy to mount

Mount: White - 058977

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  • Mount: Off white-8854
Service:5Product:++

Service rating : I was very pleased with the mounts and the service. I will definitely be using them again.
Product : Very good product. Mounts were well cut.

Frame: R475 - 70mm Alora burnished pale silver

Service:5Product:++

Service rating : Efficient and courteous service which does exactly what it says on the tin.
Product : Good product and workmanship reasonably priced.

Standard Frame: CF112 - 10mm Painted grain black - 22mm depth

Service:5Product:++

Service rating : Quick service. Clear, easy to use website. Would use again.
Product : Good quality, well wrapped

Frame: J25 - 20mm Flat ash with slight rounded edges

Service:5Product:++

Service rating : Very fast service and the frame was exactly as requested.and at a reasonable price. Very pleased to be able to get a bespoke frame so easily..
Product : Excellent quality frame.(but using ParcelForce to deliver was a disaster).

Frame: R642 - 20mm Painted vintage pale pebble

Service:5Product:++

Service rating : I have used Picture Frame Express for several years now, and I normally allow between 1 & 2 weeks from time of order to receiving the frames - not a problem as I know to allow this.
I can’t believe this frame was delivered within 36 hours of placing the order - excellent service. In fact it threw me, as I hadn’t finished the painting when it’s frame arrived, so I didn’t dare tell my customer the frame had turned up, or I’d have been under pressure to finish the painting.
Product : Beautiful frame and nicely made.

Multiframe: P59 - 82mm Regency black (resin)

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  • Frame: P59 - 82mm Regency black (resin)
Service:5Product:++

Service rating : Really easy to use website and our order arrived really quickly. Very happy with our purchase.
Product : Great quality and very happy with our purchase

Frame: R197 - 15mm Flat painted grain black

Service:5Product:++

Service rating : The frames were as advertised, well made and finished. Delivery and packing very good.
Product : Beautiful black wood frames. Really well made. Suit art prints and similar.
Perspex glazing is lighter for hanging.

Multiframe: J15 - 15mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : I ordered a double photo frame for my daughter's birthday and was very pleased both with the quality of the product and the reliability of the service, including the packing.
Product : Excellent. Looking forward to seeing the frame on the wall with wedding photos in.

Frame: R475 - 70mm Alora burnished pale silver

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  • Frame: R475 - 70mm Alora burnished pale silver
Service:5

Professional and efficient. With good product, reasonably priced…Can’t ask for more.

Frame: R850 - 20mm Painted grain red

Service:5Product:++

Service rating : It was qjick and easy to do. Fast delivery time and very securely packaged.
Product : Well made, lovely colours.

Frame: K5 - 34mm Rounded beech

Service:5Product:++

Service rating : Beautiful frame and excellent service, highly recommended.
Product : Beautiful frame and lovely finish.

Standard Frame: CF114 - 10mm Natural - 22mm depth

Service:5Product:+

Service rating : I have bought frames here several times usually in multiples, each time there has been a slight fault with at least one frame but I’m very pleased to say that these were replaced fast each time. Thank you
Product : Tiny dent in wood but other than that fine, no time to have this one replaced!

Mount: Iced white ingres-3973

Service:5Product:++

Service rating : Easy ordering and well packaged delivery.
Product : Good quality mounts and customised as required

Standard Frame: CF111 - 10mm Painted grain brown - 22mm Depth

  • Customer also bought: .... :
  • Standard Frame: CF111 - 10mm Painted grain brown - 22mm Depth
Service:5

I am the least creative person I know. I purchased an oil painting for a friend and had no idea what type of frame was the best. The representative from Frames Express was very helpful and understanding. She gave me several optional frames and together she helped me choose the perfect frame for my oil painting. The process from ordering online, phone conversations and receiving my frame was smooth and professionally handled. I will definitely be going back for more frames and have already recommended this company to my sons.

Frame: N20 - 42mm Flat Beech (Out of stock)

Service:4Product:+

Service rating : Efficient service and the items were very well packed. The mouldings that I wanted were out of stock and I accepted that I may need to wait. It would have been helpful if I had been supplied with idea of when the product was expected to be in stock again.
Product : Would prefer a deeper rebate but the product was good and the craftsmanship was excellent.

Frame: J14 - 38mm Slight reverse curved oak

Service:5Product:++

Service rating : lovely product , quick and efficient service
Product : lovely item good quality and efficient service

Frame: R928 - 95mm Ornate verona pure white (resin)

Service:5Product:+

Service rating : Very good service and great frames
Product : Great frame for my requirenpments

Mount: White - 058977

Service:5Product:++

Service rating : Quick delivery. Quality product. Excellent customer service (contacted me as slightly different sizes)
Product : Quality products. Exactly what wanted

Frame: R549 - 52mm Reverse step bracken and white wash

Service:5Product:++

Service rating : I have used Frame Express for several years. They have a good selection of reasonably-priced mouldings and the website is easy to use. What more could an amateur artist want!
Product : Gorgeous subtle colouring

Standard Frame: J88 - 57mm Flat oak rounded back edge

Service:5Product:++

Service rating : Good price. Clear instructions. Arrived on time. Perfect fit with pictures.
Product : They appeared exactly as they had in the catalogue and are a clever and simple design for use by average non technical purchaser.

Frame: R404 - 40mm Flat light birch (veneer)

Service:4Product:++

Service rating : The frame was excellent. The delivery and notification was stressful as no note was put through the door when they failed to find me and when I had rearranged the re-delivery they didn't require a signature after all.
Product : The frame was exactly as described.

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Prompt, and you get what you ordered! You tell them what you want, they send you what you asked for. I have bought many frames on this site and have always been impressed by their service! Well done. I'll be back soon!
Product : Really good professional service, will definitely use again and again and again!

Frame: C63 - 15mm Smooth cushion black

Service:5Product:++

Service rating : I have used Picture Frame Express before and will not hesitate to use them again. Always quality, rapid delivery, and excellent service. Thank you.
Product : Quality, service, and speed.

Frame: R640 - 20mm Painted vintage blue

Service:4Product:+

Service rating : Good quality product - well constructed and website photos are accurate. Easy to set up picture into frame.
Product : Very good product, and accurate sizing.

Multiframe: K4 - 37mm Flat ash

Service:1Product:--

Service rating : No pictures
Product : Not pictures in frame……..

Standard Frame: CF770 - 12mm Antique gold face / mottled side - 32mm depth

Service:5Product:++

Service rating : User friendly website and good to have a guide on how to measure the painting to make sure the frame is the right size. Once frame arrived the instructions on how to hang the painting in the frame was very useful as well. Love the frame we received.
Product : The painting looks fantastic in the frame

Frame: R825 - 52mm Painted grain reverse step walnut gold line

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  • Mount: Soft white-Aq1
Service:5Product:++

Service rating : Second time of ordering from them and delighted with the products. Look amazing for the price. Quick delivery very well and safely packaged. Fun and easy ordering playing around with styles and mounts etc.
Product : They look so much more expensive than they were.

Frame: R370 - 52mm Painted grain black with gold inside line

Service:5Product:++

Service rating : Well packaged and fast delivery.
Product : Well made & put together. Looks more expensive than I was expecting. I was initially dubious about it being perspex rather than glass but I really couldn't tell the difference. If you're framing art that is inexpensive & on paper I highly recommend the self adhesive mounting board to prevent any wrinkles or bagging.

Frame: R181 - 32mm Smooth flat matt white

Service:5Product:++

Service rating : Have used before and always excellent. Prompt delivery and quality frames. Frames were for major London exhibition and were great.
Product : Always efficient and responsive to enquiries. Excellent frames.

Frame: R73 - 29mm Flat ash slight chamfered edges

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  • Frame: R73 - 29mm Flat ash slight chamfered edges
Service:5

What I expected

Frame: R689 - 80mm Three step shabby chic white

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  • Frame: R691 - 54mm Three step shabby chic white
Service:5Product:++

Service rating : They have supplied dozens of frames without a single mistake over several orders. Lightening fast service and general response. Very reasonably priced. Highly recommend.
Product : Exactly as ordered, very pleased

Mount: Champagne-076

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  • Mount: Champagne-076
  • Mount: Mid grey-8491
  • Mount: Pure white-sw23
  • Mount: Iced white ingres -7065
  • Standard Frame: CF114 - 10mm Natural - 22mm depth
Service:5

The frame and mount boards I ordered arrived promptly and were well packaged.
to resist damage in transit. Yes I would buy again from Picture Frames Express.

Frame: R403 - 40mm Flat light oak (veneer)

Service:5Product:++

Service rating : Prompt delivery and quality product. Thank you
Product : Good product. Don't know what more I can say. Will use again

Frame: R825 - 52mm Painted grain reverse step walnut gold line

Service:5Product:++

Service rating : Delivery was much quicker than expected, judging by the potential schedule laid out in the website.
Product : Nice frame, my print looks good in it. Pleased with my choice and the service.

Frame: C84 - 40mm Flat smooth black

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  • Frame: C32 - 40mm Light gold leaf and lines
  • Frame: J72 - 40mm Smooth rounded black
Service:5Product:++

Service rating : I have bought frames from this company before. This time there was a small problem with one of the frames and the company quickly (within 48 hours!) replaced the marked frame with great politeness and helpfulness. I would thoroughly recommend them.
Product : Got exactly what I wanted. The process of ordering them was very thorough.

Frame: P14 - 48mm Flat painted grain white

Service:5Product:++

Service rating : I asked for 3 corner staples across the mitres in the instructions on my order as previously they had only used 2. They actually rang me to check what I meant before starting which was good customer service.
This is the 3rd time I have ordered from them and will again. Delivery was speedy packing boxes were using recycled cardboard which is good forthe planet.
Product : As ordered. Website is excellent as it tells you the dimension not only of the outer frame but also all dimensions of the rebate which is important to ensure room for depth of your work and the mount card.

Mount: Chalk white-7001

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  • Accessory: Plexiglas - 2mm - clear
Service:5Product:++

Service rating : Excellent quality, easy online ordering - good service
Product : Excellent quality product

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