Always excellent. Prompt replies to emails, very speedy delivery - my first delivery to France was as fast as former deliveries to the UK. Prices are reasonable and it is a pleasure to deal with a company in whom I have total confidence.
Service rating : The frame is very well made, it arrived on time and is perfect for the photograph that I selected. Product : The frame is very well made, arrived on time and is perfect for the photograph that I selected.
I bought mounts only which I was unable to purchase anywhere else. They were of good quality and very reasonably priced. I would use this company again.
Service rating : Exactly what I ordered, usual fine quality and arrived very promptly as I had explained I wanted the frame urgently for an exhibition. Product : Excellent quality and easy to mount the using the clips. And I sold the picture framed therein!
Frame: R248 - 42mm Smooth white with light pine line details
Service:Product:
The website was easy to use. Great choice of frames, and it was so easy to see what your picture would look like in the chosen frame. I would definitely recommend Picture Frames Express. We chose the express service and received our frames within 3 days.
Frame: R490 - 32mm White crackle over brown shabby chic (resin)
Service:Product:
Service rating : Quick delivery and great quality custom made frame and mounts. Excellent packaging kept everything in perfect shape. Product : Great quality picture mount and excellent packaging
Service rating : Excellent selection of choices. Very easy to use website. Bought as a present and got great feedback from the recipient. Needed a frame for three pictures that were not a standard size. Will use again if necessity arises. Felt it was expensive when I ordered it, but was happy with the charge when I saw the delivered product. Product : Just what I wanted, solved a tricky problem.
Service rating : Great frame and speedy service. Only problem, not of their doing, was the package was dented by the postal service. Luckily the packaging was robust and the frame survived. Product : Just as we wished. Good product.
Service rating : Goods arrived within time expected. Product : Got exactly what I ordered and at a competitive price. Colours were good and the mounts were extremely well packaged to prevent damage. Will definitely use again.
Service rating : I was really pleased to find Picture Frames Express as I was struggling to find mounts for some odd size frames I'd bought. Their website was comprehensive but easy to use, prices were reasonable and when the mounts arrived, they were just what I wanted. The delivery was very fast too. Brilliant service and I will definitely use again. Product : Very good quality mounts and reasonably priced. Just what I was looking for.
Really happy with the frame we received. Perfect for what we wanted it for. Great quality and looks amazing. Had to call for some advice and the lady was super helpful. No complaints at all.
On 14-Oct-2018 the supplier responded: Hello, thank you for your comments, all packaging is recycled and on occasion the packing team can be a little generous as you have found out, this is done in order to protect the products as best we can ! - thank you for your commnet & order
Frame: R106 - 52mm Painted grain reverse step black
Service:Product:
Service rating : I have found possibly the best picture frame suppliers on the internet, SUCH great quality, SUCH great prices, customer services communications a dream, the frames are so well wrapped you can tell they take great pride in their products. I have no hesitation recommending this company, I hope to have many more years as their customer, they are simply FABULOUS, from a very happy Oil Painter Artist Product : Excellent quality I will be ordering again
Service rating : My frames were perfect and beautifully made. Very good service and packed very well. Will definitely be using again. Product : Beautiful wood and strong frame.
Frame: R325 - 95mm Venazo Mottled Ivory over an antique gold base (resin)
Service:Product:
Service rating : Amazingly rapid service, very good quality product and a wide choice of frame mouldings. The price makes them very good value for money. Product : Excellent product and service.
Service rating : terrible. wrong size sent and nothing they will do about it Product : wrong size sent and theres nothing they will do so i lost my money
On 11-Oct-2018 the supplier responded: hi Russell.
We did respond and pointed out that you had by mistake ordered the wrong size, we did make the offer to re do the frames at cost but you never responded to that email. This is a copy of that email sent on 25.09.18 at 11.38 am. Hi Colin, The website asks for your picture size, then when you request a mount it will fit the picture you are framing and the frame will fit the mount. The information button next to where you enter the sizes explains. As we are manufacturers and all of our frame and mount products are made to order we do not operate a return or refund policy on correctly made items; we have to do this as the majority of the cost of the product is in the time it takes to make them / pack them, send them out etc... We can however offer a 40% discount against a new frame and mount. We offer this not to make profit from a mistake as mistakes can and do sometimes occur, but to cover the actual cost of the replacement. If you would like to do this please let me know by return and we can take it from there, thank you.
Service rating : The option choices were good, choosing the frame, mount etc was an easy experience. The ordering was easy and exactly as described. Was very pleased with the result. Will definitely use you again. Thanks Product : Great choices and exactly as described.
Service rating : I’m delighted with the frame. The website is easy to use, with a great selection of frames, colours and options for mounting your pictures. A print given to me as a presenr, from a friend, now hangs on the wall looking great. Product : Very easy to order and the resulting frame is well made and sturdy. The frame arrived well packed.
Service rating : Simplicité et facilité de la commande. C’est clair et efficace. Enfin, les prix sont très compétitifs et les délais de livraison courts. Product : Juste parfait! J’ai autre commande à placer cette semaine.
Service rating : Ease of specifying and ordering was excellent. Website was good and easy to use Product : As good as a locally purchased product. Once 45 degree bevel on inside edge
Service rating : Building my frame on the website was relitively simple and the numerous options to customise the farme and background made the end product fit with our decoration at home. The delivery took slightly longer than the stated on the website but the frame was worth the wait. Product : Very happy with the frame and fits well with existing wall mounted photo frames.
Service rating : Fabulous frame with great customer service. Hadn't heard from them so called and arrived next day. Would defo recommend/use again. Product : Perfect frame and mount for treasured print. Better selection than most companies and suits my antique art to a T. Delighted.
Service rating : Really pleased with the custom size frame I ordered. It came quickly and was well packed, arriving in perfect condition. Product : The frame was as expected, good quality and easy to assemble for wall hanging.
Service rating : My original order got lost in the post but Picture Frame Express did everything they could to get my order to me on time for my Wife’s birthday. Top class service Product : Great quality and a much appreciated gift
Service rating : First time user and I found the process simple. Follow the on line instructions for sizing, choose the colour and design of frame, place the order and it arrives, painless. The product was very good to a high standard. Product : The quality of materials was very good along with the workmanship. The design and colour were just as we expected having made the selection from the website.
Service rating : I have not received them yet Product : Not yet received . I’ve contacted parcel force without an update
On 09-Oct-2018 the supplier responded: Hello, your order was sent out on the 24.09.18 and is being held in london NW depot. please make contact by direct email please and will be able to assist.
On 09-Oct-2018 the supplier responded: Hello, your order was sent out on the 24.09.18 and is being held in london NW depot. please make contact by direct email please and will be able to assist.
Service rating : it was easy to design the frames I required Product : frames of good quality and matched the design parameters specified, enhanced pictures
Service rating : I’ve used Frames Express twice now and I’m sure I’ll use them again. It’s easy to select the various options on the website. Service and delivery is quick. The frames are easy to fit the picture into and are of very high quality. The end result looks great! Product : Excellent quality and easy to fit the picture.
Service rating : Excellent service online and on the phone. They were quick and efficient - the quality is better than other online frames companies I've used. I used their frames for an exhibition, can't fault them. Product : Excellent service. Will use them again.
Service rating : Really superb service which included ringing me to offer to combine two orders so I paid less postage. Frames were great and arrived really quickly. Product : Great mount - I was very happy with this
Frame: R651 - 48mm Scooped bronze ebony edge and back
Service:Product:
Service rating : The frames are good quality and the pictures look as though they were professionally framed. There was a slight delay with the delivery which, although it was a problem within Parcelforce, the Picture Frames Express customer service department investigated and sorted out for me. I’ve used them before and will certainly use them again. Product : They look as good as professional framing.
Service rating : I have dealt with Picture Frames Express for many years and their service has always been fast and efficient. Their website is particularly easy to use which makes ordering very pleasurable. Product : Good quality attractive frames.
Frame: R371 - 55mm Lacquered Shabby chic black
Great service
Mount: Soft white-Aq1
Always excellent. Prompt replies to emails, very speedy delivery - my first delivery to France was as fast as former deliveries to the UK. Prices are reasonable and it is a pleasure to deal with a company in whom I have total confidence.
Standard Frame: P20 - 20mm Flat smooth matt white
Service rating : The frame is very well made, it arrived on time and is perfect for the photograph that I selected.
Product : The frame is very well made, arrived on time and is perfect for the photograph that I selected.
Standard Frame: R110 - 30mm Regency pattern gold and red burnish
Service rating : A great produce at a good price. A little late in arriving at a week.
Product : Very happy with the product
Mount: Mid grey-8491
I bought mounts only which I was unable to purchase anywhere else. They were of good quality and very reasonably priced. I would use this company again.
Frame: A30 - 20mm Painted grain black
All good and as expected.
Standard Frame: R546 - 30mm Scoop stained antique pine over black
Service rating : They went far beyond what I expected.
Product : They were very nice frames and looked good on my pictures.
Frame: R8 - 40mm Flat smooth matt white
Service rating : Exactly what I ordered, usual fine quality and arrived very promptly as I had explained I wanted the frame urgently for an exhibition.
Product : Excellent quality and easy to mount the using the clips. And I sold the picture framed therein!
Frame: R327 - 45mm Shabby Chic pale blue over cracked brown (resin)
The website was easy to use. Great choice of frames, and it was so easy to see what your picture would look like in the chosen frame. I would definitely recommend Picture Frames Express. We chose the express service and received our frames within 3 days.
Standard Frame: N75 - 30mm Flat oak rounded back edge
Service rating : Good quality frames, delivered promptly
Product : Oak frames very strong & very well made.
Frame: R41 - 85mm Baychelle white
Service rating : Brilliant service.
Product : Well made , just what I wanted
Frame: K21 - 50mm Antique gold (resin)
Service rating : Very pleased with antiqued gold frame . Fast service
Product : Better than I expected. Very nice old look to it.
Mount: Dove-8633
Service rating : Quick delivery and great quality custom made frame and mounts. Excellent packaging kept everything in perfect shape.
Product : Great quality picture mount and excellent packaging
Frame: P9 - 23mm Red mahogany gold line
Frame was ideal and easy to order. Everything with it that was needed to hang.
Frame: N91 - 47mm Green mottled marble gold line
Service rating : Very nice frame delivered quickly.
Product : Very attractive frame with colours the same as on their website page
Frame: B24 - 32mm Pattern black
Just as ordered and speedy delivery too
Multiframe: R544 - 30mm Scoop painted grain white
Service rating : Excellent selection of choices. Very easy to use website. Bought as a present and got great feedback from the recipient. Needed a frame for three pictures that were not a standard size. Will use again if necessity arises. Felt it was expensive when I ordered it, but was happy with the charge when I saw the delivered product.
Product : Just what I wanted, solved a tricky problem.
Frame: E22 - 40mm Graphite grey
Service rating : Great frame and speedy service. Only problem, not of their doing, was the package was dented by the postal service. Luckily the packaging was robust and the frame survived.
Product : Just as we wished. Good product.
Frame: AL - P262 - 016 - 30mm Flat highly polished black
Great frames, great service
Mount: Beajolais-8151
Service rating : Goods arrived within time expected.
Product : Got exactly what I ordered and at a competitive price. Colours were good and the mounts were extremely well packaged to prevent damage. Will definitely use again.
Mount: Soft white-Aq1
Service rating : I was really pleased to find Picture Frames Express as I was struggling to find mounts for some odd size frames I'd bought. Their website was comprehensive but easy to use, prices were reasonable and when the mounts arrived, they were just what I wanted. The delivery was very fast too. Brilliant service and I will definitely use again.
Product : Very good quality mounts and reasonably priced. Just what I was looking for.
Frame: AL - P180 - 250 - 8mm Flat matt black
Professional service, timely delivery and great frames.
Frame: P4 - 85mm Avignon smooth black
Really happy with the frame we received. Perfect for what we wanted it for. Great quality and looks amazing. Had to call for some advice and the lady was super helpful. No complaints at all.
Frame: N28 - 50mm Italian pale burnished gold with cream outer edge
Service rating : Great service excellent quality
Product : Great service excellent quality
Frame: R602 - 28mm Painted slate wash over chalk
Was very impressed and pleased with all 4 frames. We’re posted and delivered within a few days of ordering online which was also very friendly to use.
Multiframe: A30 - 20mm Painted grain black
Good Purchase*****
Frame: J12 - 22mm Flat oak with slight rounded edges
Service rating : Good product, good value, well packed, prompt delivery and excellent customer service
Product : Well made and looks good.
Mount: Soft white-Aq1
Nice mounts delivered quickly
Frame: A29 - 15mm Deep mahogany distressed gold line
correct packaging should be used.
On 14-Oct-2018 the supplier responded:
Hello, thank you for your comments, all packaging is recycled and on occasion the packing team can be a little generous as you have found out, this is done in order to protect the products as best we can ! - thank you for your commnet & order
Frame: R708 - 75mm Bronze floral embossed (high pattern)
Great frame and excellent service
Frame: R408 - 52mm Painted grain reverse step oyster
Service rating : I have found possibly the best picture frame suppliers on the internet, SUCH great quality, SUCH great prices, customer services communications a dream, the frames are so well wrapped you can tell they take great pride in their products. I have no hesitation recommending this company, I hope to have many more years as their customer, they are simply FABULOUS, from a very happy Oil Painter Artist
Product : Excellent quality I will be ordering again
Frame: R427 - 54mm Scoop obeche (unfinished)
Frame made to professional standard to custom size, well packaged and dispatched promptly.
Frame: R662 - 28mm Flat grain dark walnut veneer
Service rating : My frames were perfect and beautifully made. Very good service and packed very well. Will definitely be using again.
Product : Beautiful wood and strong frame.
Frame: J6 - 40mm Flat oak rounded back edge
Service rating : Great service, and frames were exactly what we wanted. Will use again.
Product : Exactly what I wanted, great quality
Mount: Champagne-076
I always use picture frame express. They are efficient, helpful and fast.
Frame: R72 - 29mm Flat oak slight chamfered edges
Excellent prompt service, well packaged. Well made and I will use again in the future. You get what you pay for, quality product. Thanks
Frame: R373 - 95mm Scoop obeche (unfinished)
Service rating : Amazingly rapid service, very good quality product and a wide choice of frame mouldings. The price makes them very good value for money.
Product : Excellent product and service.
Frame: N22 - 82mm Baroque Dark Gold (resin)
Beautiful frame, very pleased with service.
Frame: C63 - 15mm Smooth cushion black
Service rating : terrible. wrong size sent and nothing they will do about it
Product : wrong size sent and theres nothing they will do so i lost my money
On 11-Oct-2018 the supplier responded:
hi Russell.
We did respond and pointed out that you had by mistake ordered the wrong size, we did make the offer to re do the frames at cost but you never responded to that email.
This is a copy of that email sent on 25.09.18 at 11.38 am.
Hi Colin, The website asks for your picture size, then when you request a mount it will fit the picture you are framing and the frame will fit the mount. The information button next to where you enter the sizes explains. As we are manufacturers and all of our frame and mount products are made to order we do not operate a return or refund policy on correctly made items; we have to do this as the majority of the cost of the product is in the time it takes to make them / pack them, send them out etc... We can however offer a 40% discount against a new frame and mount. We offer this not to make profit from a mistake as mistakes can and do sometimes occur, but to cover the actual cost of the replacement. If you would like to do this please let me know by return and we can take it from there, thank you.
Regards Suzanne Collinson
Frame: J96 - 23mm Flat smooth black
Service rating : The option choices were good, choosing the frame, mount etc was an easy experience.
The ordering was easy and exactly as described.
Was very pleased with the result. Will definitely use you again.
Thanks
Product : Great choices and exactly as described.
Frame: R504 - 33mm Painted grain olive
Service rating : I’m delighted with the frame. The website is easy to use, with a great selection of frames, colours and options for mounting your pictures. A print given to me as a presenr, from a friend, now hangs on the wall looking great.
Product : Very easy to order and the resulting frame is well made and sturdy.
The frame arrived well packed.
Frame: C63 - 15mm Smooth cushion black
Service rating : Simplicité et facilité de la commande. C’est clair et efficace. Enfin, les prix sont très compétitifs et les délais de livraison courts.
Product : Juste parfait! J’ai autre commande à placer cette semaine.
Mount: Champagne-076
Service rating : Ease of specifying and ordering was excellent. Website was good and easy to use
Product : As good as a locally purchased product. Once 45 degree bevel on inside edge
Multiframe: J12 - 22mm Flat oak with slight rounded edges
Service rating : Building my frame on the website was relitively simple and the numerous options to customise the farme and background made the end product fit with our decoration at home. The delivery took slightly longer than the stated on the website but the frame was worth the wait.
Product : Very happy with the frame and fits well with existing wall mounted photo frames.
Frame: P98 - 30mm Old rustic silver kidney (high pattern)
Service rating : Fabulous frame with great customer service. Hadn't heard from them so called and arrived next day. Would defo recommend/use again.
Product : Perfect frame and mount for treasured print. Better selection than most companies and suits my antique art to a T. Delighted.
Standard Frame: A30 - 20mm Painted grain black
Service rating : Really pleased with the custom size frame I ordered. It came quickly and was well packed, arriving in perfect condition.
Product : The frame was as expected, good quality and easy to assemble for wall hanging.
Frame: R375 - 35mm Reverse fluted medium stone
Service rating : My original order got lost in the post but Picture Frame Express did everything they could to get my order to me on time for my Wife’s birthday. Top class service
Product : Great quality and a much appreciated gift
Standard Frame: D3 - 50mm Gold spot red vein (resin)
Service rating : First time user and I found the process simple. Follow the on line instructions for sizing, choose the colour and design of frame, place the order and it arrives, painless. The product was very good to a high standard.
Product : The quality of materials was very good along with the workmanship.
The design and colour were just as we expected having made the selection from the website.
Frame: B21 - 36mm Gold leaf spoon with thin grey line detail
Service rating : I have not received them yet
Product : Not yet received . I’ve contacted parcel force without an update
On 09-Oct-2018 the supplier responded:
Hello, your order was sent out on the 24.09.18 and is being held in london NW depot.
please make contact by direct email please and will be able to assist.
On 09-Oct-2018 the supplier responded:
Hello, your order was sent out on the 24.09.18 and is being held in london NW depot. please make contact by direct email please and will be able to assist.
Frame: C59 - 23mm Smooth cushioned black
Service rating : it was easy to design the frames I required
Product : frames of good quality and matched the design parameters specified, enhanced pictures
Frame: D4 - 32mm Gold spot red vein (resin)
Service rating : I’ve used Frames Express twice now and I’m sure I’ll use them again. It’s easy to select the various options on the website. Service and delivery is quick. The frames are easy to fit the picture into and are of very high quality. The end result looks great!
Product : Excellent quality and easy to fit the picture.
Mount: Bright white-371
Arrived within days, really well packaged, great product and service
Frame: R510 - 18mm Deep painted black
Service rating : Excellent service online and on the phone. They were quick and efficient - the quality is better than other online frames companies I've used. I used their frames for an exhibition, can't fault them.
Product : Excellent service. Will use them again.
Frame: R741 - 20mm Grained mocca
Service rating : Really superb service which included ringing me to offer to combine two orders so I paid less postage. Frames were great and arrived really quickly.
Product : Great mount - I was very happy with this
Frame: AL - P273 - 250 - 5mm Flat matt black
Service rating : The frames are good quality and the pictures look as though they were professionally framed.
There was a slight delay with the delivery which, although it was a problem within Parcelforce, the Picture Frames Express customer service department investigated and sorted out for me.
I’ve used them before and will certainly use them again.
Product : They look as good as professional framing.
Mount: Pale ivory ingres-3987
Excellent website, plus personal service when I made an error
Standard Frame: Bx24 - 30mm Flat grain white 52mm white box
Service rating : Exact size. Really good. Good quality. Would recommend
Product : Good quality and very exact
Frame: P9 - 23mm Red mahogany gold line
Service rating : The item I ordered had been precise and well packaged
Product : The item I ordered had been precise and well packaged
Frame: J32 - 20mm Reverse green double gold line
Service rating : I have dealt with Picture Frames Express for many years and their service has always been fast and efficient. Their website is particularly easy to use which makes ordering very pleasurable.
Product : Good quality attractive frames.
Frame: R327 - 45mm Shabby Chic pale blue over cracked brown (resin)
Get quality frame, quick delivery. Would definitely buy again.