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Customer Feedback

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Feedback for Picture Frames Express has been compiled from 281 customer reviews

Date Product Score Customer Comment

Mount: White - 058977

Product:++

Standard Frame: R232 - 20mm Flat smooth white

Service:5Product:++

Service rating : Excellent service, the frames were exactly as described and expected.
Delivery was very prompt.
Product : Product is exactly as described and well made. Delivery was very prompted.

Frame: R855 - 23mm Painted vintage painted brown

Service:5Product:++

Service rating : The frame arrived really quickly. The frame was well maintained and it went well with the picture I wanted to put in it.
Product : Beautiful picture frame, it looks amazing. Really pleased with the purchase.

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Accessory: Plexiglas - 2mm - clear
Service:5Product:++

Service rating : good service, good quality products
Product : Looks good and is well produced.

Frame: R870 - 15mm Painted grain white

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  • Mount: Off white-8854
Service:5Product:+

Service rating : Excellent website with detail that allows you to check you’re getting exactly what you need; and delivery within time-frame specified. Careful packing; though on one occasion frame arrived damaged - however a replacement was sent immediately and arrived the next day. Excellent communications.
Product : I have bought these simple white frames before and ordered 8 on this occasion with different coloured mounts for a series of prints I am showing at an ‘Open Studios’ event. On arrival two of the frames were found to be damaged - not a common occurrence in my experience of using this company on many occasions. Picture Frames Express couriered replacements which arrived early the next day - their service is faultless and I can highly recommend both the product and the experience of dealing with them.

Frame: J12 - 20mm Flat solid oak

Service:5Product:++

Service rating : Excellent ordering interface and quick delivery once ordered. The frame is excellent quality as are the mounts. My only observation is Perspex is used rather than glass but I fully understand why being mail order.

All in all frame truly deserves 5 stars and I would not hesitate to use again and therefore unreservedly recommend to others.
Product : Excellent ordering interface and quick delivery once ordered. The frame is excellent quality as are the mounts. My only observation is Perspex is used rather than glass but I fully understand why being mail order.

All in all frame truly deserves 5 stars and I would not hesitate to use again and therefore unreservedly recommend to others.

Mount: Soft white-Aq1

Service:5Product:++

Service rating : Excellent
Product : Excellent communication. Delivery and packaging perfect and a lovely mount! Will definitely use them again in the future. Thank you

Frame: R640 - 20mm Painted vintage blue

Service:5Product:++

Service rating : Prompt service. Parcel arrived well wrapped
Product : Everything as I'd hoped. Good strong frame with colouring as I had seen online. Delivery prompt.

Standard Frame: CF114 - 10mm Natural - 22mm depth

Service:5Product:+

Service rating : It arrived on time very wellpacked
Product : its a good frame

Frame: R651 - 48mm Scooped bronze ebony edge and back

Product:++

Frame: AL - P15 - 03 - 10mm Polished silver

Product:++

GREAT QUALITY, QUICK DELIVERY, VERY WELL PACKED.

Frame: R370 - 52mm Painted grain black with gold inside line

Service:5Product:++

Service rating : great service
Product : Very good service and great range of made to mesure frames

Mount: Off white-8854

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  • Mount: Vanilla-058701
Service:5Product:++

Service rating : Responded to my emails within minutes. Polite and helpful.
Product : Mounts perfectly cut and delivered on time. The packaging was robust insuring no damage in transit. Sizes exactly as requested. Very responsive people to deal with. I had a question about my order and they replied to my email within minutes. Will use this company regularly.

Frame: Bx13 - 20mm Smooth black 9mm black box

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  • Mount: White-8001
Service:5Product:++

Service rating : Ace!
Product : Dope!

Frame: A30 - 20mm Painted grain black

Product:+

I buy these for the wife's lego jigsaws, at £46 each they are a little expensive, But they arrive very well packaged within a week, they are well made, the correct size, come with all they hanging hardware, and it's really that easy!!.

Frame: P90 - 85mm Baychevelle black

Service:5Product:++

Service rating : Never bombarded with information but I received the details I needed to know how my order was progressing. It was acknowledged and delivered on time, well wrapped and protected from damage.
Product : Frames arrived on time and in perfect condition. I was actually using the frames for a tapestry and was able to frame them easily as all clips, hanger cord etc was included. They look fabulous. This is the fourth time I have used picture frames express and have always found the product to be good quality, easy to put together and they have a good selection of frames. I would highly recommend them!

Frame: R972 - 32mm medium oak (veneer)

Product:++

Frame: N49 - 22mm Dark grain walnut

Service:5Product:+

Very happy with the Picture Frame Express website, prompt service and product. Will use again.

Frame: A11 - 20mm Medium Brown

Product:++

Everything fine thank you.

Frame: J15 - 15mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : Brilliant sevice - lovely frame made to my specification and delivered so quickly.
Product : Matched the painting perfectly, just what I was looking for. My customer loves it as well.

Frame: R31 - 18mm Flat matt silver

Product:+

Just what we ordered, delivered quickly, no fuss or bother.

Mount: Soft white-Aq1

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  • Frame: R300 - 45mm Smooth Ivory with crackled edge details (resin)
Service:5Product:++

Service rating : Excellent service as always. I’ve been using picture frames express for over 10 years now and I always recommend them.
Product : Mounts cut perfect to size to fit my frames. Great service as always, thank you!

Frame: C63 - 15mm Smooth cushion black

Service:5Product:++

Service rating : Easy online frame and mount designing tool, quick delivery and competitively priced.
Product : Gives a really nice modern and simple look which compliments photographs really well.

Standard Frame: Bx20 - 20mm Painted grain black 30mm black box

Service:5Product:++

Frame: R369 - 52mm Painted grain black with silver inside line

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  • Frame: R370 - 52mm Painted grain black with gold inside line
Service:5Product:++

Service rating : De service is perfect. Klachten worden snel opgelost. De artikelen worden goed verpakt verzonden
Product : Heel mooi als schilderijlijst

Frame: R1038 - 44mm Matt painted grain oyster gold line

Service:5Product:++

Service rating : Accurately described and carefully packaged
Product : Always pleased with this company. Excellent frames and carefully packaged.

Frame: N8 - 20mm Painted grain black

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  • Frame: P87 - 70mm Liguria black (high pattern)
  • Frame: R842 - 32mm Painted grain black
  • Frame: R759 - 58mm Ornate antique gold (resin)
  • Frame: R356 - 40mm ' Ornate decorative ' antique pale gold
  • Frame: R477 - 30mm Medici gold scoop with black back edge
  • Accessory: Brown tape - 38mm x 50mtr
Product:++

I've placed 3 orders now - each for multiple frames.
I've been pleased with them all.
There were a couple of problems but they sorted them out as soon as possible, very graciously.
I will use them as often as I have glass panels to frame.

Frame: A30 - 20mm Painted grain black

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  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:++

Really quick turnaround, ordered and it was ready the next day

Frame: J90 - 30mm Flat painted grain black

Service:5Product:++

Service rating : Exelldnt - arrived quickly and very well packed.
Product : I love these people. Their website is very clear and easy to use, so that you can order exactly what you want, and that's exactly what arrives a few days later. There's a huge choice, with every variable catered for. Brilliant service, excellent quality, no complaints - five stars.

Frame: K6 - 46mm Rounded beech

Service:5Product:++

Service rating : Excellent service, frame was delivered on time and in good packaging.
Product : Excellent service. The frame is very well made and fitted perfectly.

Multiframe: R529 - 32mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : Extremely efficient. Much quicker than I expected
Product : Extremely efficient service and excellent product. Thoroughly recommend

Frame: R967 - 38mm Flat white wrap (mdf)

Service:5Product:++

Service rating : Picture Frame Express have an easy to use web site and the products are good quality and well packaged. They arrive promptly and are excellent value for money.
Product : Good quality and well packed. Excellent value for money.

Frame: R843 - 30mm Walnut (veneer)

Service:5Product:++

Service rating : Great turnaround, excellent selection, easy inputting & competitively pticed
Product : Incredibly pleased with my selection, a walnut veneered frame for an historical map of our ancestral home: a present for my brother’s birthday. It was greatly received

Standard Frame: R350 - 35mm Painted grain oatmeal driftwood

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  • Standard Frame: R350 - 35mm Painted grain oatmeal driftwood
Service:5

Easy to choose frames and fast deli ery

Frame: R760 - 30mm Painted black with silver lines

Service:5Product:++

Service rating : Fast, well packaged, high quality item. as described. looked amazing. it was easy to set up and exactly as I ordered. the acrylic was covered in anti scratch plastics
Product : Fabulous. as described
looks great

Frame: R640 - 20mm Painted vintage blue

Service:5Product:++

Service rating : Yet again Frane Express delivered a beautifully made frame very swiftly
Product : Terrific frame and really well made

Frame: J13 - 35mm Flat oak

Service:5Product:++

Service rating : Very prompt at providing just what was needed
Product : As expected, reliable prompt service to provide what was asked for

Mount: White - 058977

Service:5Product:++

Service rating : High quality work and fast delivery, packed very well.
Product : Top quality product and workmanship

Frame: C59 - 23mm Smooth cushioned black

Service:5Product:++

Service rating : Excellent product, easy to order but you do need to make sure you have the right dimensions for the size of your picture, the mount and the frame.
Product : Excellent product from a wide range of available designs, colours and finishes.

Frame: R625 - 95mm Painted grain black - 15mm pale gold slip

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  • Frame: R625 - 95mm Painted grain black - 15mm pale gold slip
Service:5

The service is 5 stars every time , I have been ordering from Pictur Frames Express for about 4 years and they are always very helpful and nothing is to much trouble , I recommend this company .

Frame: R686 - 65mm Meranti schaibin gold (high pattern)

Service:5Product:++

Service rating : Used this service twice now and have been really pleased each time. The website makes it easy to calculate the size with mounts. The only thing I would say is you do need to get the right picture hanging accessories separately.
Product : Great frame, looks good, get your own hooks to hang.

Mount: Hazelnut-8013

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  • Frame: R704 - 50mm Aurora painted black faded silver foil
  • Multiframe: R830 - 18mm Speckled duck egg blue
Service:5Product:++

Service rating : Great website, easy to deal with
Product : Good product and fair price. Love the designer feature

Mount: Off white-8854

Service:5Product:++

Service rating : I now buy my frames and mounts from Picture. frames express , they are really efficient.
Product : Excellent product will buy again

Frame: J90 - 30mm Flat painted grain black

Service:5Product:++

Service rating : My frames were easy to design and order, arrived quickly and were exactly as I'd hoped.
Product : They were just as described

Frame: R348 - 20mm Painted grain dark putty grey

Service:5Product:++

Service rating : We’ve used `PFE for quite a few a few years now and they’ve always been excellent - happy to highly recommend this company.
Product : We have this frame and mount for all of our pictures. Looks very nice and is easy to mount the pictures.

Frame: N49 - 22mm Dark grain walnut

Service:5Product:++

Service rating : Good quality frames and very quick turn around
Product : Good quality product and fast delivery

Frame: R935 - 15mm Stained grain walnut

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  • Frame: R935 - 15mm Stained grain walnut
Service:5

Super fast, exactly what I wanted, to the millimetre, for a great price. Plus it’s good quality. I was super impressed. Thank you

Frame: R750 - 20mm Dark brown mahogany

Service:5Product:++

Service rating : I have got picture frames from Picture Frame Express several times and I am always very pleased with both the frames and the service. I wouldn’t go anywhere else for my frames.
Product : Absolutely delighted with the frame. It really sets off the picture. The quality is excellent and as always the frame fits the measurements exactly.

Frame: E21 - 40mm Graphite silver

Service:4Product:+

Service rating : Excellent customer service and excellent products... but more consideration needed regarding packing, especially on the frame corners to prevent damage in transit, otherwise good.
Product : Great product but inadequate packing so both orders were damaged in transit and had to be replaced.

Frame: N8 - 20mm Painted grain black

Service:5Product:++

Service rating : Good quality frame, sensible price, exactly to my requirements
Product : Exactly as required, nice quality

Accessory: Black-372 - White core

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  • Accessory: Black-372 - White core
Service:5

Product delivered in very good condition

Mount: Black-372

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  • Standard Frame: Bx13 - 20mm Smooth black 9mm black box
  • Accessory: Black-7011 - Black core
Service:5Product:++

Service rating : Quick service, really easy to get the size of mount and frame you wanted
Product : Irregular size is no problem

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Delivery was very quick, and was updated to progress, product exactly as ordered, no complaints from me!
Product : Was exactly what i needed, a plain black frame for a very awkward shaped picture. Arrived quickly and does the job - fits great.

Frame: A23 - 22mm Matt grain blue

Service:5Product:++

Service rating : Nice frame as described and made to correct size. Made and delivered in a good time
Product : Came as ordered in good time

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
Service:5

Always reliable and quick service. Good quality too

Standard Frame: C59 - 23mm Smooth cushioned black

  • Customer also bought: .... :
  • Frame: C59 - 23mm Smooth cushioned black
Service:3Product:-

Service rating : Service fine but their product quality was poor due to one of the frames being slightly damaged with a small nick in the corner. I would have expected this to be picked up prior to despatch.
Product : One frame has a small but unsightly nick in the black coating.

Mount: Pure white-sw23

Service:5Product:++

Service rating : Good quality mounts - they arrived quickly & were very well packaged. I have used this company several times & always been pleased.
Product : Excellent product & quick delivery..

Frame: A23 - 22mm Matt grain blue

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  • Frame: A23 - 22mm Matt grain blue
Service:5

Top quality products and top quality service.
The frame looked absolutely beautiful.

Frame: R968 - 48mm Double grey high rebate

  • Customer also bought: .... :
  • Frame: R968 - 48mm Double grey high rebate
Service:5

The frame is very high quality. Easy to custom order online. Professional service

Frame: R940 - 28mm Antuque mottled gold

Service:4Product:++

Service rating : I have a problem with disposing the excessive packaging.
Product : Well made and a perfect fit

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