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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 578 customer reviews

Date Product Score Customer Comment

Frame: R529 - 32mm Flat oak with slight rounded edges

  • Customer also bought: .... :
  • Frame: R529 - 32mm Flat oak with slight rounded edges
  • Frame: J15 - 15mm Flat oak with slight rounded edges
  • Frame: R197 - 15mm Deep flat grain painted black
  • Frame: R43 - 20mm Smooth deep black
  • Frame: J12 - 22mm Flat oak with slight rounded edges
  • Frame: N34 - 14mm Painted grain black
Service:5

Quick delivery and good service.

Frame: J6 - 40mm Flat oak rounded back edge

Service:4Product:+

Service rating : The quality of the frames I bought were good & they were delivered quickly. When they arrived there were no mounts on the back to hand the frames on the wall, as ordered but this was speedily resolved & replacement back plates were supplied by return of post. Good service recovery & I would recommend Frames Express.
Product : The only reason I didn't give 5 stars was because I had to ask for the correct back mounts to be supplied.

Frame: R341 - 75mm Shabby Chic Pale Ivory over tan

  • Customer also bought: .... :
  • Frame: R341 - 75mm Shabby Chic Pale Ivory over tan
Service:5

Easy to use website, prompt manufacture / delivery and top quality product. Not cheap but worth it.

Frame: R107 - 30mm Painted grain reverse step matt white

  • Customer also bought: .... :
  • Mount: Iced white ingres-3973
Service:5Product:NYT

Website is really easy to use. Loads of choice. Great value for money. Frames always arrive quickly.

Multiframe: R372 - 35mm Lacquered Shabby chic black

Service:5Product:++

Service rating : Fast and reliable. Easy to navigate the web site to build your order up.
Product : Very effective, looks just like the image i ordered

Frame: A23 - 22mm Matt grain blue

Service:5Product:NYT

Fast efficient service. Just follow the clear instructions.

Multiframe: R443 - 38mm Painted ebony over burnished silver

Service:5Product:NYT

Couldn’t find the right frame in the shoes, so to make your own design was great

Frame: R8 - 40mm Flat smooth matt white

  • Customer also bought: .... :
  • Frame: R8 - 40mm Flat smooth matt white
  • Frame: R187 - 84mm Painted grain reverse step black
  • Frame: R181 - 32mm Smooth flat matt white
  • Frame: R106 - 52mm Painted grain reverse step black
Service:5

Quick reliable service

Frame: R235 - 15mm High gloss white with slighty rounded edges

  • Customer also bought: .... :
  • Frame: R235 - 15mm High gloss white with slighty rounded edges
  • Frame: R72 - 29mm Flat oak slight chamfered edges
Service:5

First class service, manufacture and materials

Frame: R107 - 30mm Painted grain reverse step matt white

Service:5Product:NYT

Good service. Quality frames, quick delivery.

Frame: P74 - 80mm Regency gold (resin)

Service:1Product:NYT

Gold frame looked really cheap

Frame: C63 - 15mm Smooth cushion black

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  • Frame: AL - P15 - 04 - 10mm Frosted silver
  • Frame: AL - P15 - 01 - 10mm Polished gold
  • Frame: AL - P97 - 150 - 22mm Flat brushed silver
  • Frame: AL - P97 - 151 - 22mm Flat brushed pale gold
Service:5Product:++

Service rating : I made 3 phone calls. One before placing my order and 2 to check that my order looked ok and to ask advice about the frames I'd ordered. I spoke to two different people and in each case they couldn't have been more helpful. I was so pleased with my order I emailed them to thank them for their help and for the speed of the service. I placed my order for 16 frames of differing sizes on the Monday evening & received the frames on the Friday.
Product : Perfect for the photos I needed to frame.

Multiframe: N92 - 20mm Painted deep grain matt white

Service:5Product:NYT

Excellent service - an almost immediate response to my query about hinged frame.
The frame (non-hinged) came quickly and is perfect.

Frame: R552 - 60mm Smooth flat grain black ash wrap (mdf)

Service:5Product:NYT

A really good website made purchasing easy. The frames I bought were very accurately produced and excellent quality. I'll be a returning customer.

Mount: Caramel-8035

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  • Mount: Guacamole-8416
  • Frame: P10 - 20mm Painted grain black
Service:5Product:++

Service rating : Always efficient and good quality service
Product : As expected and correct size

Standard Frame: D4 - 32mm Gold spot red vein (resin)

Service:5Product:++

Service rating : Bought from them before ,really nice quaility frames and great that you can get them made to measure . Arrive quickly and well packaged. Would def recommend them ,and use them myself in the future .
Product : Once againgreat value , nice frames as ive said before excellent service

Frame: R312 - 35mm Painted grain white with slight rounded edges

  • Customer also bought: .... :
  • Frame: R312 - 35mm Painted grain white with slight rounded edges
  • Frame: P14 - 48mm Flat painted grain white
  • Frame: R256 - 70mm Painted grain pale stone with slight rounded edges
Service:5

Lovely frames, fast and secure delivery. Very very pleased!

Mount: Bright white-371

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  • Accessory: Brown tape - 25mm x 50mtr
  • Standard Frame: P20 - 20mm Flat smooth matt white
Service:5Product:++

Service rating : Fantastic service! Fast simple delivery to Portugal. Great frames and mounts, thank you very much.
Product : Perfect, thank you very much

Mount: Old gold-364

Service:4Product:NYT

Good web site though I did lose my specification on one occasion. Minimum price is an irritation, but overall I’m happy with the service. Delivery was reasonably fast, well packaged, and accurate.

Frame: R692 - 54mm Three step shabby chic black

Service:5Product:++

Service rating : Excellent range of frames, really easy to use website, products manufactured and delivered really quickly, and excellent communication and customer service.
Product : Excellent range of products and even better customer service.

Frame: R102 - 52mm Painted grain reverse step matt white

Service:5Product:NYT

Good frame as always, prompt delivery.

Frame: J6 - 40mm Flat oak rounded back edge

  • Customer also bought: .... :
  • Frame: J6 - 40mm Flat oak rounded back edge
Service:5

Good service and frame as expected

Mount: Black-372

Service:5Product:++

Service rating : Prompt sercvice/excellent product.
Dreadful postage to Northern Ireland - tried your local Post Office?
Product : QQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQQ

Mount: Nightshade-8071

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  • Frame: R582 - 22mm flat metallic brushed dark brown (resin)
Service:5Product:NYT

Excellent service. The frames are well made and exactly as described. The mounts are good quality. Extremely well packaged and arrived earlier than expected.

Mount: Soft white-Aq1

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  • Mount: Pale ivory ingres-3987
Service:5Product:++

Service rating : Excellent comms ,speedy dispatch and packaging
Product : 5*****
5*****
5*****
Yes 5 !

Accessory: Brown tape - 38mm x 50mtr

  • Customer also bought: .... :
  • Frame: N20 - 42mm Flat Beech
  • Frame: R404 - 40mm Flat light birch (veneer)
Service:5Product:NYT

expert advice & help at very reasonable prices

Frame: AL - P15 - 16 - 10mm Polished black

Service:5Product:++

Service rating : I needed an outsized, bespoke frame and was given excellent advice. Delivery was prompt and seamless. Placing the artwork in the frame was straightforward (although needed two people, given its size!). The frame was very well made, secure and the end result looked fantastic. Extremely good service and product quality.
Product : Perfect for my needs, very good quality and easy to insert the artwork. Will definitely purchase again. I compared many other framers and found this to be by far the best value for money.

Frame: R417 - 65mm Light gold with faint crackle effect gold leaf

Service:5Product:++

Service rating : very good
Product : just as described,very good

Standard Frame: Bx10 - 20mm Painted grain white 9mm white box

  • Customer also bought: .... :
  • Standard Frame: Bx10 - 20mm Painted grain white 9mm white box
Service:5

Item arrived well packed and was exactly what I needed thanks.

Frame: D10 - 10mm Inca gold

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  • Frame: D10 - 10mm Inca gold
Service:5

Very good service. Frame quality and value is also very good.

Mount: Bright white-371

Service:5Product:++

Service rating : Great quality and good value
Product : Great quality and good value

Standard Frame: Bx1 - 33mm Painted grain black 30mm black box

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  • Standard Frame: Bx1 - 33mm Painted grain black 30mm black box
  • Frame: Bx3 - 33mm Painted grain white 30mm white box
Service:5

I use Frame Express for my business framing all my larger artworks. They are amazing, accommodating, speedy and excellent quality. I recommend them to freinds and fellow artists alike.

Standard Frame: R249 - 14mm Royal blue with light pine lines

  • Customer also bought: .... :
  • Standard Frame: R249 - 14mm Royal blue with light pine lines
Service:4

Precise measurement and very good quality. If the glass is more transparent would be better.

Frame: R681 - 30mm Regency antique gold

Service:5Product:NYT

Good fast service and frames are always made to a high standard. I would recommend this company

Frame: R4 - 36mm Reverse smooth black

Service:5Product:++

Service rating : The quality of the picture frames is fantastic, they really stand out and the delivery time was swift. I would absolutely buy from here again for all my school pictures!
Product : Brilliant from start to finish!

Frame: P94 - 40mm Flat smooth matt white

Service:5Product:++

Service rating : Efficient. Accurate.
Product : Efficient. Precise. Fast.

Mount: Bright white-371

  • Customer also bought: .... :
  • Mount: Bright white-371
Service:5

Excellent service. Solved a problem promptly and delivered high quality frames and mounts.

Mount: Bright white-371

  • Customer also bought: .... :
  • Mount: Bright white-371
  • Mount: Cloud-8050
  • Mount: Dove-8633
  • Mount: Iced white ingres-3973
Service:5

Flawless

Frame: R38 - 85mm Scoop obeche (unfinished)

Service:5Product:NYT

Well constructed and packaged

Frame: R432 - 70mm Laquered ebony with faint oxide lines and grain

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  • Frame: R449 - 95mm Painted grain black
Service:5Product:++

Service rating : The service from picture frames express is first class.
The staff are very helpful. The delivery is always brilliant too and arrives quicker than expected.
I will continue purchasing from this company and i have told friend and family about them.
Product : First class the frames are great quality for the price.

Frame: R529 - 32mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : Superb products fantastic and fast service
Product : Well made and finish. Look great

Standard Frame: J32 - 20mm Reverse green double gold line

  • Customer also bought: .... :
  • Standard Frame: J32 - 20mm Reverse green double gold line
  • Standard Frame: R737 - 20mm White lined vintage painted stone
  • Standard Frame: R290 - 15mm Deep flat grain grey wash
Service:5

Prompt delivery and product at an attractive price. Web site easy to navigate

Frame: A11 - 20mm Medium Brown

Service:5Product:++

Service rating : Good quick service, excellent quality.
Product : Quick efficient service, good quality frames.

Frame: J12 - 22mm Flat oak with slight rounded edges

  • Customer also bought: .... :
  • Frame: J12 - 22mm Flat oak with slight rounded edges
Service:4

I ordered a 53x42 frame and that was wat I received

Frame: A21 - 22mm Flat grain beech rounded edges

Service:5Product:++

Service rating : Great service, easy to use website and frames are stunning
Product : Lovely colour and looks perfect for part of a birthday present

Frame: R101 - 20mm Smooth scoop matt black

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  • Accessory: Hanging hook & pin - single - x 5
  • Frame: R243 - 38mm Dark mahogany with black back edge
  • Multiframe: R430 - 45mm Shabby chic reverse step sepia
Service:5Product:++

Service rating : Fast and efficient. Easy to use website.
Product : Good selection of frames and mounts

Frame: A29 - 15mm Deep mahogany distressed gold line

Service:5Product:NYT

Fast and efficient service at a reasonable price. Shame they can't find some way of providing real glass.

Multiframe: J25 - 20mm Flat ash with slight rounded edges

Service:5Product:++

Service rating : The frame design service on the website is easy to use, the prices are reasonable and the delivery is good.
Product : A smart and modern multi-aperture frame!

Frame: Bx10 - 20mm Painted grain white 9mm white box

Service:5Product:++

Service rating : Frame exactly as ordered arrived well-packed and on time. Excellent quality product too. I'll be back!
Just one thing.... PLEASE can you give measurements in mm or cm. This is the 21st century after all!
Product : Great product, very good value.

Frame: R465 - 52mm Scooped grained pale olive

Service:4Product:++

Service rating : Product and service v good - thus worth spending time doing this. The only feature I'd like to add would be, website-wise, to specify up front (alongside v good dimensions etc) the material used in making the frame. So, in this instance, maybe include something like 'Natural wood, machined and painted' ?
Product : see above . . . . . . . . .

Frame: J6 - 40mm Flat oak rounded back edge

Service:5Product:NYT

The frame style was a perfect match to all the other frames I had dotted around the house.
Very easy to put in the dimensions of my picture and the system then pretty much did the rest for me.
Ordered on Sunday evening, delivered on the Wednesday.
The quality was exactly the same as all the other frames I have, but at a fraction of the cost.

Frame: C59 - 23mm Smooth cushioned black

Service:5Product:++

Service rating : Fast, accurate service. Neatly made, well packed.
Product : Arrived quickly and well packaged. Neatly made and Accuarate sizing.

Mount: Nightshade-8071

  • Customer also bought: .... :
  • Mount: Bright white-371
  • Mount: Stone-8632
Service:5Product:++

Service rating : Ordered a range of mounts, they were delivered very promptly and were packaged using hardboard to ensure they arrived in pristine condition. Would thoroughly recommend😊
Product : Lovely colours and very precise cutting of mounts

Mount: Bright white-371

Service:5Product:++

Service rating : I love that I can customise the size of mount I order with ease.
Product : Love that I can customise the mounts I require for my artwork and there are so much colour choice. The mounts are great quality and arrive promptly .

Mount: Nightshade-8071

  • Customer also bought: .... :
  • Mount: Sage-8034
Service:5Product:++

Service rating : Excellent quality goods and service.
Product : Excellent quality and service

Frame: D20 - 20mm Mahogany gold line

Service:5Product:NYT

Excellent speedy service. The ordering process was easy and the frame was delivered within four days of placing the order. It was exactly to size and my picture looks very nice on the wall. I would definitely use them again and would recommend them. The frame was also very well packed for delivery.

Mount: Soft white-Aq1

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  • Frame: J25 - 20mm Flat ash with slight rounded edges
Service:5Product:++

Service rating : Excellent service, quality products, will definitely use them again.
Product : Top quality, very pleased with them.

Frame: B1 - 32mm Flat pitted grain brown

  • Customer also bought: .... :
  • Frame: B1 - 32mm Flat pitted grain brown
Service:5

Excellent service all round and good quality. Site was easy to use, they replied to a query I had promptly and delivery was faster than advertised. Would definitely use them again.

Frame: R723 - 20mm Painted grain marigold yellow

Service:5Product:++

Service rating : A great product made with excellent quality materials & delivered quick to my door.
Product : Great quality & fast turnaround!!

Multiframe: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Great online technology to order exactly what I wanted. Arrived on time and in perfect condition, just what I needed!
Product : Made exactly as I had specified, just what I wanted.

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