Service rating : Great service, from time of placing order to receiving the frame was quick and hassle free. Product : Great frame quick and hassle free from time of placing order to receiving the item
Service rating : It's very, very easy to design and order any picture frame to your own specification on this site. The process is very easy and intuitive, the prices are very reasonable for a "bespoke" service and delivery is fast. There's absolutely no reason to hoof around shops trying to get that perfect frame for your picture, when you can get it so easily on this site - you're a class act, thank you! Product : Exactly what I ordered. with a quick delivery time and good standard of workmanship.
Standard Frame: N75 - 30mm Flat oak rounded back edge
Standard Frame: J15 - 15mm Flat oak with slight rounded edges
Service:Product:
Service rating : The frames were delivered within a couple of days. I also received a telephone call to check whether the 3 grains I had ordered needed to closely match. The oak frames I ordered were of good quality. Product : I am pleased with the quality of this frame.
Service rating : Fabulous service as usual, great made to measure frames, use regularly and will definitely use again Product : Use the same frame every time so that it matches around the house, well made and quick delivery
Service rating : Vastly overpriced..... especially irritating when the end product arrives damaged! Product : 3 times more expensive than similar product at local framers.... and arrived damaged Stick with the local small business man where you get the personal touch and decent price for undamaged product!
On 16-Aug-2018 the supplier responded: hi Stephen,
Very sorry you had an issue with your frame if you can let us know the problem we can sort it straight away.
Regards
Mark Jeavons
On 16-Aug-2018 the customer
added: A sharp cut in teh metal on the top right hand side......1 inch from the top. so sharp i cut my finger on it. VERY poor Pictures attached hopefulluy
Service rating : Delivered very promptly and in good condition. Product : Good quality frame. NB The colour Olive is more brown in real life than the green/brown of the website colour.
picture frame was poor quality and the card mounting was cut unproffesionaly and didn't fit perfectly inside the frame.
Over prised for the quality.
On 15-Aug-2018 the supplier responded: Hello, thank you for your feedback and we are very sorry for the issues you encountered, as explained by email, a picture mount when it is inside the frame is a little smaller to allow you to take it out and put it back in which is completely normal - we are now very pleased this has now all been sorted out for you !
The service was easy to use. There was a good choice if mounts and the choice of measurements to meet personal needs were perfect. The mounts arrived quickly and were just the job.
Service rating : Delivered quickly. Well packaged. Frame was a little smaller than I expected but that was an error on my part I think. Product : Good light frame. Looks great.
Standard Frame: J15 - 15mm Flat oak with slight rounded edges
Accessory: Brown tape - 38mm x 50mtr
Service:Product:
Service rating : The frames are everything we wished for. They were for watercolour paintings and a big oil on canvas painting. Very happy with this purchase and will now use this company for any other frame and mounting card purchases. Buy the tape as well. Quick delivery, exceptionally well packed, no chance of dings. Product : Same as for other frames bought
Service rating : Does exactly what it said on the packet. Easy-to use web site. Staright-forward entry of my desired frame sizes. Extras easy to select with no hassle or pressure. Finished items came well-packed within a couple of days. Loved the results - well done!!! Product : Brilliant exactly what I wanted. easy web site to use, prompt delivery - perfect
Service rating : I bought a frame in December 2017 and was very happy with it, so just bought two more. Very well packaged and exactly as described/ordered. No complaints. Product : Exactly as described. Happy.
Service rating : Frames are great, Website was easy. We had a little problem with one of the frames and they sorted it immediately with no fuss Product : Very Good quality product and will use them again, soon
Service rating : From starting the online ordering process to delivery, the experience was first class. I have used Picture Frame Express in the past but this was the first time I used their facility to upload the photographs and see what the outcome would look like. Although I am very happy with the previous results, the ability to preview and have some idea of what the images would look like mounted and framed prior to placing the order is definitely the way forward. I used their standard delivery and was very pleased with the speed at which they came. Product : Great products. Very happy with the results
Service rating : Easy to use website, fast efficient service. Good frames and mounts. I have used Picture Frames Express 3 times and have no complaints. Product : Nice frame, good joints and finish.
Service rating : I ordered because my print was not a standard size to buy a frame off the shelf. The website was very easy to use, and very informative, showing pictures or details of the different selection of frames and extras. The frame arrived quickly and our print fits perfectly into it. I would certainly not hesitate to rebuy in future. Product : The frame I purchased is finished to a very high standard. The frame is exactly what I expected and it is not too heavy which made it very easy to hang.
Service rating : I am delighted with this frame. It is exactly as pictured and came within a week and was very well packed. I will certainly use this firm again and happily recommend it. Product : Excellent service and will happily recommend this firm
Frame: R357 - 75mm Antique gold with faint join line gold leaf
Frame: R541 - 70mm DIstressed antique gold
Service:
Really pleased with the result. The frames were beautifully put together and have enhanced the pictures enormously. Had to wait a little longer than I expected for the delivery but they arrived very well packaged. I will certainly be a returning customer.
Service rating : The only reason I didn’t give 5 stars is that the frame wasn’t quite what I expected - natural meant without finish. I also ended up with acrylic not glass. I have used other sites and not made this mistake. However I was pleased with the product. Product : I am pleased with the end result
Service rating : This is an excellent company. My order was far from straightforward and required changing then, then, ultimately, redoing. The customer service I received really was first class and so stress-free. I've ended up with a beautifully-framed picture - so satisfied. Product : The assistance I received to choose a suitable mount was brilliant.
Easy to use designer that allowed us to customise and view the final product before ordering. Fast delivery. Easy to assemble once it arrived. The final product looks great!!
Service rating : Although really pleased with the quality of the product, delivery sorely let the provider down. Having been out when the first attempt at delivery was made, I then spent 2 whole days at home waiting for redelivery. The first day they didn’t even attempt to deliver even though the card provided said they would deliver the next day! I spoke to provider with reference to refunding delivery (which they could claim back from parcelforce) and was politely informed they do too much business with parcelforce therefore it wasn’t worth claiming a refund. I did feel that as a paying customer of Picture Frames Express, they could have offered to refund the P&P then decided whether to follow the complaint up with parcelforce! Such a shame about delivery issue otherwise a 5 star rating would have been given. Product : Exactly what I was expecting.
Service rating : Did exactly what I asked - turned up on time, well packaged.... The frame I received fits my print spot on and shows it off really well
Thanks guys Product : Because the result is spot on what I asked for
Service rating : Good service generally, although slight delay in delivery last order, but no harm done. Very useful for me as an artist as there's few framers near me locally. Would be great to see some more 'contemporary' mouldings in your stock. Very helpful if I have to phone with query on order. Product : Good, nice moulding, suits particular paintings of smaller size
Service rating : Brilliant service. Frames are very good quality and the service is very fast. I recently had a mishap with a new frame (my fault), contacted Picture frames express and they sorted me out straightaway. Product : Very nice frame - good quality
Frame: A30 - 20mm Painted grain black
Service rating : Supplied what I asked for. Good quality product.
Product : Good quality product.....
Frame: A30 - 20mm Painted grain black
Service rating : All items as described Good quality and arrived on time
Product : Good quality purchases Top class service
Standard Frame: E22 - 40mm Graphite grey
Service rating : Great service, from time of placing order to receiving the frame was quick and hassle free.
Product : Great frame quick and hassle free from time of placing order to receiving the item
Mount: Bright white-371
Have been using them for all my framing for years, never been let down.
Frame: R647 - 45mm Scooped painted grain white
Excellent range of mouldings, well put together frames, fast and efficient service. I have used them many times and will continue to
Standard Frame: J96 - 23mm Flat smooth black
Service rating : Perfect fit
Product : Excellent service. Perfect fit
Frame: J72 - 40mm Smooth rounded black
Service rating : It's very, very easy to design and order any picture frame to your own specification on this site. The process is very easy and intuitive, the prices are very reasonable for a "bespoke" service and delivery is fast. There's absolutely no reason to hoof around shops trying to get that perfect frame for your picture, when you can get it so easily on this site - you're a class act, thank you!
Product : Exactly what I ordered. with a quick delivery time and good standard of workmanship.
Standard Frame: R529 - 32mm Flat oak with slight rounded edges
Service rating : The frames were delivered within a couple of days.
I also received a telephone call to check whether the 3 grains I had ordered needed to closely match.
The oak frames I ordered were of good quality.
Product : I am pleased with the quality of this frame.
Frame: AL - P15 - 03 - 10mm Polished silver
Service rating : Prompt and effective service and excellent product
Product : Good stylish product, pleased
Frame: R85 - 38mm Flat grain black ash wrap (mdf)
Service rating : Fabulous service as usual, great made to measure frames, use regularly and will definitely use again
Product : Use the same frame every time so that it matches around the house, well made and quick delivery
Frame: R599 - 30mm Painted grain cyan
Fast shipping, great product - exactly as ordered. Thank you!
Mount: Bright white-371
Service rating : Very prompt service - quality always great.
Product : Superb as ever - quick and good quality
Frame: AL - P11 - 21 - 7mm Matt black
Service rating : Vastly overpriced..... especially irritating when the end product arrives damaged!
Product : 3 times more expensive than similar product at local framers.... and arrived damaged
Stick with the local small business man where you get the personal touch and decent price for undamaged product!
On 16-Aug-2018 the supplier responded:
hi Stephen,
Very sorry you had an issue with your frame if you can let us know the problem we can sort it straight away.
Regards
Mark Jeavons
On 16-Aug-2018 the customer added:
See this exchange on FeefoA sharp cut in teh metal on the top right hand side......1 inch from the top. so sharp i cut my finger on it. VERY poor
Pictures attached hopefulluy
On 16-Aug-2018 the supplier responded:
hi Stephen.
Very sorry you had an issue with your frame if you can let us know the problem we can sort the problem straight away.
Regards
Mark Jeavons
Frame: R504 - 33mm Painted grain olive
Service rating : Delivered very promptly and in good condition.
Product : Good quality frame. NB The colour Olive is more brown in real life than the green/brown of the website colour.
Frame: C59 - 23mm Smooth cushioned black
Good prices, good frames!
Frame: C59 - 23mm Smooth cushioned black
picture frame was poor quality and the card mounting was cut unproffesionaly and didn't fit perfectly inside the frame.
Over prised for the quality.
On 15-Aug-2018 the supplier responded:
Hello, thank you for your feedback and we are very sorry for the issues you encountered, as explained by email, a picture mount when it is inside the frame is a little smaller to allow you to take it out and put it back in which is completely normal - we are now very pleased this has now all been sorted out for you !
Mount: Bright white-371
The service was easy to use. There was a good choice if mounts and the choice of measurements to meet personal needs were perfect.
The mounts arrived quickly and were just the job.
Frame: D20 - 20mm Mahogany gold line
Service rating : Efficient, easy to use.
Product : lovely frame - just as described. arrived promptly and well wrapped .
Accessory: Pastel green-8426 - White core
Good wd use them again for sure.
Frame: Bx7 - 33mm Ash 30mm ash box
As usual, fast service, well made frames, packed with care.
Standard Frame: J96 - 23mm Flat smooth black
Service rating : Delivered quickly. Well packaged. Frame was a little smaller than I expected but that was an error on my part I think.
Product : Good light frame. Looks great.
Frame: R567 - 23mm Vintage painted buckingham green
Excellent quality frame, and quick delivery. Will definitely use this company again.
Frame: J15 - 15mm Flat oak with slight rounded edges
Service rating : As always, very quick and good quality. I will be using them again
Product : Good quality frame - exactly what the painting needed
Frame: R590 - 32mm Painted raised grain black
Good service, good product but TOO much plastic packaging; very disappointing and annoying that I had to dispose of it.
Standard Frame: J12 - 22mm Flat oak with slight rounded edges
Service rating : The frames are everything we wished for.
They were for watercolour paintings and a big oil on canvas painting.
Very happy with this purchase and will now use this company for any other frame and mounting card purchases. Buy the tape as well.
Quick delivery, exceptionally well packed, no chance of dings.
Product : Same as for other frames bought
Frame: R85 - 38mm Flat grain black ash wrap (mdf)
Service rating : perfect size and excellent quality
Product : high quality and an amazing finish
Frame: AL - P15 - 04 - 10mm Frosted silver
Responded quickly and got the order right. The product was what it was described as. It was good
Frame: R641 - 20mm Painted vintage red
Service rating : Does exactly what it said on the packet. Easy-to use web site. Staright-forward entry of my desired frame sizes. Extras easy to select with no hassle or pressure. Finished items came well-packed within a couple of days. Loved the results - well done!!!
Product : Brilliant exactly what I wanted. easy web site to use, prompt delivery - perfect
Frame: R43 - 20mm Smooth deep black
Service rating : I bought a frame in December 2017 and was very happy with it, so just bought two more. Very well packaged and exactly as described/ordered. No complaints.
Product : Exactly as described. Happy.
Frame: C63 - 15mm Smooth cushion black
Useful option to buy non standardised frame with choice of actual frame
Frame: P7 - 20mm Medium teak gold line
Excellent and efficient.
Frame: R464 - 52mm Scooped grained dark blue grey
Service rating : Frames are great, Website was easy. We had a little problem with one of the frames and they sorted it immediately with no fuss
Product : Very Good quality product and will use them again, soon
Frame: C63 - 15mm Smooth cushion black
Service rating : From starting the online ordering process to delivery, the experience was first class. I have used Picture Frame Express in the past but this was the first time I used their facility to upload the photographs and see what the outcome would look like. Although I am very happy with the previous results, the ability to preview and have some idea of what the images would look like mounted and framed prior to placing the order is definitely the way forward.
I used their standard delivery and was very pleased with the speed at which they came.
Product : Great products. Very happy with the results
Frame: P20 - 20mm Flat smooth matt white
Service rating : Fast, reliable, and good end product. Value for money.
Product : Good product, good delivery, good value for money.
Frame: J12 - 22mm Flat oak with slight rounded edges
Service rating : Easy to use website, fast efficient service. Good frames and mounts. I have used Picture Frames Express 3 times and have no complaints.
Product : Nice frame, good joints and finish.
Frame: E21 - 40mm Graphite silver
Service rating : I ordered because my print was not a standard size to buy a frame off the shelf. The website was very easy to use, and very informative, showing pictures or details of the different selection of frames and extras. The frame arrived quickly and our print fits perfectly into it. I would certainly not hesitate to rebuy in future.
Product : The frame I purchased is finished to a very high standard. The frame is exactly what I expected and it is not too heavy which made it very easy to hang.
Frame: J11 - 15mm Rounded ash
easy to use website and directions for ordering and Very prompt service.
Have recommended to friends.
Mount: Black-372
I ordered with good guidance from the on-line schema. They delivered precisely what I required. The price was good.
What's not to like?
Frame: C59 - 23mm Smooth cushioned black
Service rating : Wide variety of option choices.
Product : Good quality, and well made.
Standard Frame: R539 - 44mm Distressed antique gold with cracked stone paint
Service rating : I am delighted with this frame. It is exactly as pictured and came within a week and was very well packed. I will certainly use this firm again and happily recommend it.
Product : Excellent service and will happily recommend this firm
Frame: R357 - 75mm Antique gold with faint join line gold leaf
Really pleased with the result. The frames were beautifully put together and have enhanced the pictures enormously.
Had to wait a little longer than I expected for the delivery but they arrived very well packaged.
I will certainly be a returning customer.
Mount: Pale ivory ingres-3987
Service rating : Great quality , great price and received the order very quickly too!!
Product : Fantastic quality. Would recommend
Frame: K70 - 70mm Rounded ash
Service rating : The only reason I didn’t give 5 stars is that the frame wasn’t quite what I expected - natural meant without finish. I also ended up with acrylic not glass. I have used other sites and not made this mistake. However I was pleased with the product.
Product : I am pleased with the end result
Frame: R626 - 23mm Brushed gold with black edges
Excellent service - have bought fro there before and will do so again
The quality it excellent too and packed securily
Mount: Buttermilk-8629
Service rating : This is an excellent company.
My order was far from straightforward and required changing then, then, ultimately, redoing.
The customer service I received really was first class and so stress-free.
I've ended up with a beautifully-framed picture - so satisfied.
Product : The assistance I received to choose a suitable mount was brilliant.
Accessory: Chalk white-7001 - Black core
Easy to use service with helpful staff for enquiries
Frame: BX35 - 23mm Vintage painted barok red 9mm pine box
Service rating : Excellent service helpful people
Product : great service well packaged
Frame: R220 - 22mm Metallic electric green (resin)
Quality and fast!!! Wide choice. Thank you very much!
Frame: J47 - 42mm Flat grain dark mahogany
Easy to use designer that allowed us to customise and view the final product before ordering. Fast delivery. Easy to assemble once it arrived. The final product looks great!!
Frame: J47 - 42mm Flat grain dark mahogany
Service rating : Excellent service, good quality frame and perfect fit.
Product : Good quality frame, excellent service
Multiframe: A30 - 20mm Painted grain black
Service rating : Although really pleased with the quality of the product, delivery sorely let the provider down. Having been out when the first attempt at delivery was made, I then spent 2 whole days at home waiting for redelivery. The first day they didn’t even attempt to deliver even though the card provided said they would deliver the next day! I spoke to provider with reference to refunding delivery (which they could claim back from parcelforce) and was politely informed they do too much business with parcelforce therefore it wasn’t worth claiming a refund. I did feel that as a paying customer of Picture Frames Express, they could have offered to refund the P&P then decided whether to follow the complaint up with parcelforce! Such a shame about delivery issue otherwise a 5 star rating would have been given.
Product : Exactly what I was expecting.
Standard Frame: A37 - 12mm Graphite grey
Service rating : High quality products, wide choice and efficient service.
Product : Ideal for my needs. Perfect.
Frame: P12 - 38mm Reverse curve hessian black (resin)
Service rating : all good I will back soon to buy more also the delivery is very fast
Product : all perfect all good all nice all fast
Frame: J15 - 15mm Flat oak with slight rounded edges
Good website. Very easy to design my frames. Reasonable price with quick delivery and excellent quality. Overall very pleased. Recommended
Frame: R672 - 38mm flat vintage painted white over sea blue
Service rating : Did exactly what I asked - turned up on time, well packaged....
The frame I received fits my print spot on and shows it off really well
Thanks guys
Product : Because the result is spot on what I asked for
Multiframe: J8 - 38mm Slight reverse curved ash
Service rating : Excellent website for ordering accurate, fast service
Product : First class quality, I will use them again.
Multiframe: J37 - 45mm Cream wash
Service rating : I was very impressed with the service and seed of the delivey
Product : I was very pleased with the product quality
Frame: R572 - 30mm Painted grain red
Easy to order - fast and efficient service. Definitely recommend !
Frame: R562 - 50mm Painted lulworth blue over white
Service rating : Good service generally, although slight delay in delivery last order, but no harm done. Very useful for me as an artist as there's few framers near me locally. Would be great to see some more 'contemporary' mouldings in your stock. Very helpful if I have to phone with query on order.
Product : Good, nice moulding, suits particular paintings of smaller size
Frame: J15 - 15mm Flat oak with slight rounded edges
Service rating : Brilliant service.
Frames are very good quality and the service is very fast.
I recently had a mishap with a new frame (my fault), contacted Picture frames express and they sorted me out straightaway.
Product : Very nice frame - good quality