Service rating : Fantastic service. Even though I'd messed up my order nothing was too much trouble and the staff sorted it out straight away. Product : Staff incredibly helpful even when I'd messed up my order. Frame looks fantastic.
Service rating : Website easy to use, prompt delivery and frame was carefully packaged to avoid any damage in transit. Product : Really pleased with the quality of the frame and mount. Quick delivery.
Service rating : Excellent. Product : I ordered a frame with two windows as I was framing a finish photo and a medal from a race. I asked if I could have some extra coloured mount for under the medal and they added that in but didn’t charge extra! Good quality frame, mount and perspex. I will definitely use them again.
Service rating : The price of the frames and the shipping costs are fine, and the transportation to the Netherlands is well organized. The communication is also good. Product : The frame looks chic and the price is fine. However, it's a pity that there isn't a wider version available, then I would buy that too.
The white mounts I ordered were great quality, accurately cut and the ordering process is very easy. I find Picture Frames Express products and delivery very consistent and reliable.
Service rating : Easy access to the design pages, products well described and received as expected. Timing from order to delivery perfect Product : Perfect design, cleverly constructed and perfect for the art work it was intended for. One of the best on-line frames I have ordered, possibly the best in fact
Service rating : Lucy gave great advice and support, thank you Product : good quality, quick and competitive Thank you Lucy for the good advice and support
Service rating : Excellent: friendly, very helpful and speedy response! Product : Picture Frames Express is outstanding – their frames are incredibly high quality and a fraction of the price of other framers. I haven’t found any other framer that comes close to them in terms of quality or value. I’m a professional artist so I do a lot of framing, and I always use this company. I order the frames online and frame my art myself at home. This always goes smoothly; the sizes are perfect and they’re easy to assemble. Their customer service is also impeccable. I am particularly grateful to Lucy who is always there to answer my phone calls and emails. She also patiently answers all my questions (and there are MANY!). If ever I need a frame in a hurry (e.g. for an exhibition) she pushes it through and makes sure it arrives in plenty of time. Thank you Lucy and everyone at PFE! I cannot recommend them highly enough.
Service rating : Great company to deal with. Website is very easy to use. Quality frames delivered quickly. Product : I have purchased over 20 frames from "Picture Frames Express" and have never been disappointed. Consistent high quality and quick service.
This a speedy web framing service with an understandable web site. Costs seem reasonable but still add up with extras. It a reliable service that I have used for some years now.
Service rating : Outstanding, fast delivery, excellent pre-order platform, and payment process. Product is professionally completed and amazing quality for the price. Vey quick turn around and delivery. Product : This is the second frame I have bought from the company and it will not be the last. Everything you could ask for is delivered, quality, professionalism and the price! The ease of making your choice of frame, the brilliant simulator allowing you to get a real impression of the created product, just fantastic I have been using frame makers for 40 years and their time and outcomes pale into insignificance. I will continue to use this company from now on. As for the art works? You will have to ask the new owners, both live in central Florence and the works are alongside some of the great Italian paintings. Neil D. Field-Williams FRSA
Service rating : Great service, quality product and delivered in a timely manner. Would recommend. Product : I have ordered 4 frames over the last few weeks and I am impressed with the quality and finish. They were packaged very well in order to protect them from damage and arrived on time. I will use them again and recommend their products.
Service rating : It was prompt and I received exactly what I ordered. Product : Lots of options for frames, website is easy to use and I'm very happy with the resulting bespoke frame. Thank you
Frame: R312 - 35mm Painted grain white with slight rounded edges
Frame: R829 - 34mm Painted grain black
Frame: R718 - 22mm Painted grain black
Product:
Excellent. Well made. Simple to use, looks as advertised enhancing the picture (needle point sampler). Easy ordering process with many options. Helpful customer support when I needed to change delivery. Well packaged. Will use again.
Service rating : Excellent service. Frame and mounts cut to custom size. Very well packaged to protect the frame. Delivered in a reasonable time. Product : Ordered a custom size frame and mounts. Arrived very well packaged and exactly what I wanted. Delighted with the frame.
Service rating : The courier (Parcel Force) tried to deliver the frames to the wrong house, so were taken back to the depot. However, the company contacted Parcel Force and arrange for me to collect from my local post office. Wonderful customer service.
I would have preferred the frames to have been sent by Royal Mail with whom we never have a problem re delivery. Product : Wonderful customer service, competitive prices and easy to order frames. I would have given this 5 stars, except that the framewas described as 'speckled duck egg blue', but it is more like a plain blue.
Service rating : Another perfect example of how to run a business... effortless ordering through an incredible website, designer finish and delivered within a week... I'm a huge fan. Product : As always,PFE exceeded expectations... great value product, beautifully finished and delivered within a week...it was for an Open Studios event and proved so popular I've already had to reorder
Service rating : Good service. Have used this company a few times now. Very reliable. Product : Well made, made and delivered quickly,along with two other frames.
Service rating : Nice design option on website. Very quick delivery Product : Very easy purchase for my specific needs and very prompt, well packaged delivery.
Service rating : Perfectly packed and arrived in a reasonable timeframe. Product : Just what I wanted. It looks lovely framing my husband's latest watercolour painting. Easy to follow instructions on how to measure and order.
As with all previous frames I have ordered from Frames Express, quality product, made to specific measurement. Very helpful when I phoned to query elements of my requirement before placing the order. Quick delivery. Definitely my go to place for well made bespoke picture frames
Standard Frame: CF929 - 10mm Lustre Gold -23mm depth
Excellent service and quality. Speedy delivery. Really well packed.
Frame: R110 - 30mm Regency pattern gold and red burnish
Service rating : Excellent, fast and high quality.
Product : Great frame, exactly what we were looking for. Thank you!
Frame: J36 - 60mm Painted grain black raised back edge
Service rating : Fantastic service. Even though I'd messed up my order nothing was too much trouble and the staff sorted it out straight away.
Product : Staff incredibly helpful even when I'd messed up my order.
Frame looks fantastic.
Frame: R1036 - 30mm Painted grain dark grey
Service rating : Website easy to use, prompt delivery and frame was carefully packaged to avoid any damage in transit.
Product : Really pleased with the quality of the frame and mount. Quick delivery.
Frame: N75 - 30mm Flat oak rounded back edge
Service rating : Good
Product : Nice frames cut to correct size, diverted promptly
Multiframe: D20 - 20mm Mahogany gold line
Service rating : Excellent.
Product : I ordered a frame with two windows as I was framing a finish photo and a medal from a race. I asked if I could have some extra coloured mount for under the medal and they added that in but didn’t charge extra! Good quality frame, mount and perspex. I will definitely use them again.
Frame: J43 - 20mm Flat smooth black
Service rating : Prompt and well wrapped with consideration for the environment.
Product : Great service as always from Pictureframesexpress!
Frame: R43 - 20mm Smooth black
Frame: N75 - 30mm Flat oak rounded back edge
Service rating : Great website and speedy delivery
Product : Very well made frame. Delivered beautifully packaged . Good website and speedy delivery.
Standard Frame: R1060 - 54mm Brushed Silver and Black (side)
Frame: R897 - 26mm Smooth black antique gold line
Service rating : The price of the frames and the shipping costs are fine, and the transportation to the Netherlands is well organized. The communication is also good.
Product : The frame looks chic and the price is fine. However, it's a pity that there isn't a wider version available, then I would buy that too.
Mount: White - 058977
The white mounts I ordered were great quality, accurately cut and the ordering process is very easy. I find Picture Frames Express products and delivery very consistent and reliable.
Frame: J9 - 20mm Flat ash
Frame: J96 - 23mm Flat smooth brushed black
Service rating : Excellent
Product : Perfect
Frame: R985 - 13mm High gloss red
Service rating : good quality products, swift delivery.
Product : Nicely and good quality made product
Standard Frame: CF112 - 10mm Painted grain black - 22mm depth
Service rating : Good service. They reply promptly to email queries.
Product : Always great frames from this shop and they arrive in good time
Multiframe: A30 - 20mm Painted grain black
Service rating : Excellent
Product : Worked perfectly, lovely set of art sketches set in 1 frame
Frame: J13 - 35mm Flat oak
Frame: J13 - 35mm Flat oak
As Above
Standard Frame: AL - P11 - 40 - 7mm Dark navy blue
Service rating : Easy access to the design pages, products well described and received as expected.
Timing from order to delivery perfect
Product : Perfect design, cleverly constructed and perfect for the art work it was intended for.
One of the best on-line frames I have ordered, possibly the best in fact
Frame: R693 - 20mm Anjou antique gold with black back edge
Service rating : Asordered and arrived on time.
Product : Beautiful frame that is very well made.
Frame: R9 - 40mm Flat smooth black
Service rating : Lucy gave great advice and support, thank you
Product : good quality, quick and competitive
Thank you Lucy for the good advice and support
Frame: J43 - 20mm Flat smooth black
My go to company for frames. Professional and great service. High quality items too.
Frame: E21 - 40mm Graphite silver
Fine. Just make sure to get the measurements correct. Email them to confirm if you’re not 100% sure.
Frame: R370 - 52mm Painted grain black with gold inside line
All good, frames fitted perfectly and result was exactly as expected
Frame: A30 - 20mm Painted grain black
ouo
Frame: R1054 - 70mm painted grain black gold line
Service rating : Excellent: friendly, very helpful and speedy response!
Product : Picture Frames Express is outstanding – their frames are incredibly high quality and a fraction of the price of other framers. I haven’t found any other framer that comes close to them in terms of quality or value. I’m a professional artist so I do a lot of framing, and I always use this company. I order the frames online and frame my art myself at home. This always goes smoothly; the sizes are perfect and they’re easy to assemble.
Their customer service is also impeccable. I am particularly grateful to Lucy who is always there to answer my phone calls and emails. She also patiently answers all my questions (and there are MANY!). If ever I need a frame in a hurry (e.g. for an exhibition) she pushes it through and makes sure it arrives in plenty of time. Thank you Lucy and everyone at PFE! I cannot recommend them highly enough.
Frame: J43 - 20mm Flat smooth black
Service rating : Great service
Product : Great product, easy to use site, would recommend to anyone looking to buy a frame.
Frame: J32 - 20mm Reverse green double gold line
Service rating : Great company to deal with. Website is very easy to use. Quality frames delivered quickly.
Product : I have purchased over 20 frames from "Picture Frames Express" and have never been disappointed. Consistent high quality and quick service.
Standard Frame: R840 - 15mm Blue and brown wash white back edge
Really pleased, looks really nice against my picture
Multiframe: A30 - 20mm Painted grain black
Very easy bespoking of the frame let me mount and frame my pictures as I wanted.
Frame: J36 - 60mm Painted grain black raised back edge
Service rating : Excellent
Product : Exactly what we wanted
Frame: C84 - 40mm Flat smooth black
Frame: R991 - 20mm Painted grain white
This a speedy web framing service with an understandable web site. Costs seem reasonable but still add up with extras. It a reliable service that I have used for some years now.
Frame: J9 - 20mm Flat ash
The J9-20mm Flat ash frame with a blue mount really sets off the watercolour I wanted to frame. Many thanks!
Frame: B1 - 32mm Flat pitted grain brown
Frame looked great. Good service. Would use again.
Multiframe: A30 - 20mm Painted grain black
Service rating : My mistake was rectified quickly and efficiently
Product : Good quality frame, as ordered excellent customer service
Frame: J25 - 20mm Flat ash with slight rounded edges
Service rating : Faultless
Product : Quicker than I expected and the quality was good. Will order again I think.
Frame: N75 - 30mm Flat oak rounded back edge
Service rating : Fair
Product : Nice frames but a bit costly
Frame: R624 - 95mm Painted grain black - 15mm bronze slip
Service rating : Outstanding, fast delivery, excellent pre-order platform, and payment process. Product is professionally completed and amazing quality for the price. Vey quick turn around and delivery.
Product : This is the second frame I have bought from the company and it will not be the last. Everything you could ask for is delivered, quality, professionalism and the price! The ease of making your choice of frame, the brilliant simulator allowing you to get a real impression of the created product, just fantastic I have been using frame makers for 40 years and their time and outcomes pale into insignificance. I will continue to use this company from now on. As for the art works? You will have to ask the new owners, both live in central Florence and the works are alongside some of the great Italian paintings.
Neil D. Field-Williams FRSA
Standard Frame: CF112 - 10mm Painted grain black - 22mm depth
Beautiful frame. Excellent and prompt service. Good range of made to measure frame choices and well priced.
Standard Frame: A30 - 20mm Painted grain black
Service rating : Great service, quality product and delivered in a timely manner. Would recommend.
Product : I have ordered 4 frames over the last few weeks and I am impressed with the quality and finish. They were packaged very well in order to protect them from damage and arrived on time.
I will use them again and recommend their products.
Multiframe: R986 - 19mm Painted dark blue silver line
Service rating : It was prompt and I received exactly what I ordered.
Product : Lots of options for frames, website is easy to use and I'm very happy with the resulting bespoke frame. Thank you
Frame: B21 - 36mm Gold leaf spoon with thin grey line detail
Excellent. Well made. Simple to use, looks as advertised enhancing the picture (needle point sampler). Easy ordering process with many options. Helpful customer support when I needed to change delivery. Well packaged. Will use again.
Multiframe: B24 - 32mm Pattern black
Service rating : Excellent service. Frame and mounts cut to custom size. Very well packaged to protect the frame. Delivered in a reasonable time.
Product : Ordered a custom size frame and mounts. Arrived very well packaged and exactly what I wanted. Delighted with the frame.
Frame: R830 - 18mm Speckled duck egg blue
Service rating : The courier (Parcel Force) tried to deliver the frames to the wrong house, so were taken back to the depot. However, the company contacted Parcel Force and arrange for me to collect from my local post office. Wonderful customer service.
I would have preferred the frames to have been sent by Royal Mail with whom we never have a problem re delivery.
Product : Wonderful customer service, competitive prices and easy to order frames. I would have given this 5 stars, except that the framewas described as 'speckled duck egg blue', but it is more like a plain blue.
Frame: R895 - 84mm Painted grain reverse step light grey
Service rating : Another perfect example of how to run a business... effortless ordering through an incredible website, designer finish and delivered within a week... I'm a huge fan.
Product : As always,PFE exceeded expectations... great value product, beautifully finished and delivered within a week...it was for an Open Studios event and proved so popular I've already had to reorder
Frame: BX110 - 18mm Painted black grain - 9mm black box
Service rating : Good service. Have used this company a few times now. Very reliable.
Product : Well made, made and delivered quickly,along with two other frames.
Frame: R541 - 70mm DIstressed antique gold
Service rating : Nice design option on website. Very quick delivery
Product : Very easy purchase for my specific needs and very prompt, well packaged delivery.
Frame: R890 - 70mm Painted grain reverse step matt white
Very kind and precise in every aspect.
Frame: K21 - 50mm Antique gold (resin)
Brilliant product, very well packaged. A+
Frame: J12 - 21mm Flat solid oak
Frame: R996 - 25mm 'Vintage' light blue and gold
As Above
Frame: R1036 - 30mm Painted grain dark grey
Great customer service, very helpful answering queries. Top quality frame.
Frame: C59 - 23mm Smooth cushioned black
Great service fits picture perfectly
Frame: A30 - 20mm Painted grain black
Service rating : Perfectly packed and arrived in a reasonable timeframe.
Product : Just what I wanted. It looks lovely framing my husband's latest watercolour painting. Easy to follow instructions on how to measure and order.
Multiframe: B21 - 36mm Gold leaf spoon with thin grey line detail
Multiframe: J43 - 20mm Flat smooth black
As with all previous frames I have ordered from Frames Express, quality product, made to specific measurement. Very helpful when I phoned to query elements of my requirement before placing the order. Quick delivery.
Definitely my go to place for well made bespoke picture frames
Accessory: Plexiglas - 2mm - clear
Frame: R1055 - 15mm painted black grain
Service rating : good as specified
Product : The frame supplied was precisely as specified and delivered in good time. Not cheap bt recommended