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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 437 customer reviews

Date Product Score Customer Comment

Frame: P4 - 85mm Avignon smooth black

Service:5Product:++

Service rating : This is my second custom made frame from these guys and they did not disappoint. Quick delivery (considering it’s made to order) and the frame was beautifully made. I hung a black and white wedding portrait and opted for a single mount. It looks fantastic! Lots of compliments from family and friends.

Thank you!
Product : This is my second custom made frame from these guys and they did not disappoint. The frame was beautifully made. I hung a black and white wedding portrait and opted for a single mount. It looks fantastic! Lots of compliments from family and friends.

Thank you!

Frame: R369 - 52mm Painted grain black with silver inside line

  • Customer also bought: .... :
  • Frame: R370 - 52mm Painted grain black with gold inside line
  • Frame: R610 - 50mm Chantry II washed ebony
Service:5Product:++

Service rating : Prima service, snel verzonden, de lijsten zien er keurig uit.
Product : Mooie lijst. De hoeken goed verlijmd. Heel tevreden mee.

Mount: Iced white ingres -7065

Service:4Product:++

Service rating : easy to use website, good range and efficient service. Can't ask for more than that!
Product : The mounts were exactly what I asked for!

Standard Frame: J96 - 23mm Smooth flat black

  • Customer also bought: .... :
  • Standard Frame: R547 - 30mm Scoop painted grain black
  • Standard Frame: R232 - 20mm Flat smooth deep white
  • Standard Frame: J90 - 30mm Flat painted grain black
Service:5Product:++

Service rating : Easy to order, clear communication and swift delivery.
Frames were perfect and great value.
I was concerned about the "plexiglas ' looking a bit naff, but I needn't have worried, all my pictures now look fabulous!
Would definitely recommend
Thank you all!
Product : All spot on, great quality

Frame: N75 - 30mm Flat oak rounded back edge

Service:5Product:++

Service rating : Quick delivery, kept updated.
Product : Well made product, looks great.

Frame: R528 - 54mm Foundry silver and grey foil

Service:5Product:++

Service rating : Well finished frame, fast delivery, reasonable price. Could not be more pleased.
Product : Great service/frame this one

Frame: R640 - 20mm Painted vintage blue

  • Customer also bought: .... :
  • Accessory: Brown tape - 25mm x 50mtr
Service:4Product:NYT

The frame arrived promptly and I was pleased with it, and the mount. I had a bit of a panic when ordering as the order confirmation showed a different aperture size for the mount from what I thought I had ordered. An e-mail to the company produced a very quick response and the size was corrected before it was sent out. The tape was not sent with the frame but was sent straight away when I contacted them.

Multiframe: R601 - 50mm Painted slate wash over chalk

Service:5Product:++

Service rating : I would definately reccomend this company and will be buying from them again in the near future.
Product : Lovely product, very happy with how ths frame looks and the pictures fit just right

Frame: P94 - 40mm Flat smooth matt white

Service:5Product:++

Service rating : Excellent service & communication great product.
Product : Excellent great & quality.

Frame: BX52 - 20mm Painted vintage black 9mm pine box

Service:1Product:--

Service rating : Having spent thousands of pounds with this company, received exceptionally poor and unhelpful and inadequate customer service, so just cancelled an expensive order for £850, because of the excessive inept manner and very unhelpful attitude !
Product : Inept, unhelpful and exceptionally POOR customer service

Frame: N39 - 20mm Antique spotted black with a double gold line

Service:5Product:++

Service rating : I made a mistake in dimensions but they replaced next day with no extra cost first class service
Product : after my error they replaced next day no extra cost super service

Mount: Pale ivory ingres-3987

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  • Standard Frame: J43 - 20mm Flat smooth black
Service:5Product:++

Service rating : Arrived quickly and of excellent quality
Product : Exactly as I had hoped, to my exact measurements

Standard Frame: P14 - 48mm Flat painted grain white

Service:5Product:++

Service rating : Amazing fast service and quality!
Product : Wonderful quality and fast delivery.

Frame: R27 - 75mm Gold floral embossed (high pattern)

Service:5Product:++

Service rating : Excellent service, delighted with my beautiful made to measure frame! Thank you!
Product : Accurately cut frame, suits my canvas nicely and easy to fit.

Frame: R788 - 50mm Brompton painted white

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  • Frame: R805 - 32mm Black with oxide and gold lines (resin)
  • Frame: R727 - 38mm Painted vintage black wash
Service:5Product:++

Service rating : Fantastic service. Ordered 4 frames on a Wednesday and they arrived on the Friday of the same week. Very good quality frames. I have used this company many times and have always been very happy with them.
Great choice of frames, and helpful staff.
Product : Lovely frame. Good quality

Frame: R731 - 38mm Regency style black and gold

Service:5Product:++

Service rating : Absolutely exceptional service. The frames are beautiful and I cant believe how quickly they came. I was expecting them to take a week or so and they came in a couple of days. I love the way you can choose your own mounts and I'm super happy with what I got. I will definately be using your service again and I've told all my family and friends about you guys too.Thankyou
Product : Beautiful. Exactly what I wanted

Frame: C59 - 23mm Smooth cushioned black

Service:5Product:++

Service rating : I accidentally paid twice for my order, they were proactive in contacting me to get it sorted, so I didn't end up with two frames! The frame arrived securely and was dispatched quickly. I would buy from them again.
Product : The frame itself was perfect, the print fitted it exactly and it looked very good.

Frame: R327 - 45mm Shabby Chic blue over cracked brown (resin)

Service:5Product:++

Service rating : Really quick delivery and the frame is as expected as per the picture. Looks good.
Product : The frame looks great and discs good likeness to the picture

Mount: Pale ivory ingres-3987

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  • Standard Frame: J12 - 22mm Flat oak with slight rounded edges
  • Standard Frame: N49 - 22mm Dark grain walnut
Service:5Product:+

Service rating : Excellent speedy service and frames fitted perfect
Product : Fitted perfectly and looks exactly as described

Frame: A30 - 20mm Painted grain black

Service:1Product:--

Service rating : I assumed when you ordered a frame for the size you want it, you’d get it for that size. However they sized it wrong, it was way too big for the mount I had. I emailed them to tell them I was unhappy with what I had ordered, they offered for me to send it back so it can be resized (at my expense) but they didn’t tell me how much it would be then they had the cheek to tell me if I could size the mount down if I didn’t want to send it back. The frame was TOO BIG, if I had to size it down it would never fit! If they had mentioned about the size of the frame before I ordered it, I would never have wasted my money in the first place.
Product : I assumed when you ordered a frame for the size you want it, you’d get it for that size. However they sized it wrong, it was way too big for the mount I had. I emailed them to tell them I was unhappy with what I had ordered, they offered for me to send it back so it can be resized (at my expense) but they didn’t tell me how much it would be then they had the cheek to tell me if I could size the mount down if I didn’t want to send it back. The frame was TOO BIG, if I had to size it down it would never fit! If they had mentioned about the size of the frame before I ordered it, I would never have wasted my money in the first place.


On 15-Oct-2019 the supplier responded:
Hello, thank you for your feedback -, a picture frame is made fit the size that is ordered and not to any other measurement, if you have an item 10 cm x 10cm we manufacture a frame to fit this size - you ordered a frame 100cm x 26cm, we manufactured and sent the frame correctly to fit the size 100cm x 26cm - you ordered a frame assuming the size of a frame was the external size of the frame which is not the case, this is so with all picture frames from all manufacturers, we offered to get the frame collected from you and re-sized to what you required for an at cost charge which is standard practice - we are very sorry you have felt the need to leave this review.

Multiframe: R351 - 35mm Flat polished aluminium with rounded edges

Service:5Product:++

Service rating : I was extremely pleased with the quality of the frame and that it arrived so quickly.
Product : It was extremely helpful that I could generate a visual image of my picture, with chosen mounts and frame before I ordered it. I tried out several different frames and mounts with my picture (digital impressions rather than the real thing!) before I settled on the final one.

Frame: R610 - 50mm Chantry II washed ebony

Service:5Product:++

Service rating : Heb al veel bestellingen bij hen gedaan. De service is opvallend goed. Als er eens een keer een lijst een beschadigde hoek heeft of iets dergelijks, wordt meteen een vervanging gestuurd. Ook het persoonlijk contact via de e-mail is prettig.
Product : De 50mm Chantry II washed ebony frames, heb ik bij hen besteld in allerlei formaten. Deze lijsten zijn geweldig in prijs/kwaliteitsverhouding en uitstekend om mijn schilderijen in te lijsten. Heel fijne zaak met mooie lijsten die in alle formaten kunnen worden gemaakt . De software op de website waarmee je het type lijst, formaten etc. kunt kiezen [the multi frame designer] werkt prima.

Standard Frame: J98 - 40mm Italian pitted grain walnut

Service:4Product:+

Service rating : Yes, the quality is good and their communicaiotns are excellent.
Product : good quality, and easy to use website

Frame: A29 - 15mm Deep mahogany distressed gold line

Service:5Product:++

Service rating : Excellent service.
Easy to use website
Quick despatch
Product : Exactly what I ordered, no problems

Standard Frame: R604 - 60mm Smooth flat grain light walnut wrap (mdf)

Service:5Product:+

Service rating : Excellent all round service
Product : Nice product, received without any reason to return. well packaged to avoid damage in transit.

Standard Frame: J6 - 40mm Flat oak rounded back edge

Service:5Product:++

Service rating : Great quality product and prompt delivery.
Product : Website was easy to use, the product was delivered promptly and was very good quality.

Frame: J90 - 30mm Flat painted grain black

Service:5Product:++

Service rating : Great service excellent frame
Product : Very pleased with the frames

Frame: BX50 - 20mm Painted vintage pale pebble 9mm pine box

Service:4Product:+

Service rating : I paid for the fast service and was astonished at how quick that was. Ordered Monday evening they arrived Wednesday afternoon. Quality not bad as well.
Product : Good. Very quick and not bad quality

Frame: P21 - 30mm Rounded dark grain mahogany

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  • Frame: R640 - 20mm Painted vintage blue
Service:4Product:++

Service rating : Fast & efficient. Good tools for measuring picture fit online.
Product : Very nice, looks similar to pictures online

Frame: R282 - 80mm ' La Chartrueuse ' black

Service:5Product:++

Service rating : Excellent frame, good price, arrived quickly, will use again.
Product : Excellent frame, good price, arrived quickly. Will use again

Standard Frame: R723 - 20mm Painted grain marigold yellow

Service:5Product:++

Service rating : Have always received fantastic service from Picture Frames Express. Ordered my frame on Friday, received it on Monday - well beyond expectations!
Product : Excellent quality as usual!

Frame: J88 - 57mm Flat oak rounded back edge

Service:5Product:++

Service rating : Good quality product, speedy delivery, looks good on the wall
Product : Looks good, quality product

Frame: D34 - 60mm emafyl gold (resin)

Service:5Product:++

Service rating : Excellent quality, excellent customer service and speedy delivery.
Product : Exactly what I ordered, quickly delivered and superb quality

Standard Frame: R467 - 70mm Pale white and grey pedraza wash

  • Customer also bought: .... :
  • Mount: Ivory-Aq2
Service:2Product:-

Service rating : Gluing of large size frame other than just crimping from the rear would stabilise the frame. The Mount was cut with the bias on the white side instead of the ivory side.
Product : Frame was twisted and two joints broken. Mount was cut with the bias on the white side instead of the ivory side


On 09-Oct-2019 the supplier responded:
Hello, thank you for your feedback and very sorry for this, this is most unfortunate and very unusual, please make contact by direct email and we will get this all fixed immediately ! - thank you & very sorry for the bother.

Frame: N71 - 76mm Antique silver black Line

Service:5Product:++

Service rating : Excellent and efficient service
Product : Excellent and efficient service

Frame: R395 - 80mm ' La Chartrueuse ' white

Service:5Product:++

Service rating : Absolutely fabulous service.
Although a delivery arrived damaged (thanks to Parcel Force) we were sent replacement items without any quibble.
Thanks again
Product : they used Finest quality framing,

Mount: Snow white-8854

Service:5Product:++

Service rating : Always very pleased with your prompt and reliable service. Very good delivery options.
Product : It was just what I wanted.

Multiframe: R101 - 20mm Smooth scoop matt black

Service:5Product:++

Service rating : Outstanding purchase as usual!
Product : The frAme and Mount were exactly what I ordered... excellent and very quick delivery.

Frame: AL - P11 - 16 - 7mm Polished black

Service:5Product:++

Service rating : Reasonable prices too Have used several times - now have about 30 frames they have made. Wider range of frame materials than many online firms.
Product : They are what they say ...

Frame: AL - P11 - 56 - 7mm Gloss white

Service:5Product:++

Service rating : The frames arrived within 3 working days, well packaged and in tact. The instructions for construction were clear and easy. I framed my artwork and it was on the wall in 20 minutes. It had been difficult to find custom made aluminium frames with a short lead time but this was perfect. All in all I can't fault anything.
Product : Great looking aluminium frames. I was sceptical about plexiglass but it looks like glass and no-one can tell the difference.

Frame: R529 - 32mm Flat oak with slight rounded edges

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  • Frame: K22 - 38mm Flat ash rounded back edge
Service:3Product:-

Service rating : I was quite happy with the frames. One came slightly damaged. This was the bigger frame the packaging was not adequate to protect all of the frames adequately. Otherwise I would have been extremely pleased with my order.
Product : Again frames would be extremely great if they arrive up damaged in the post.

Frame: J35 - 60mm Flat grain dark mahogany

Service:5Product:++

Service rating : Item dispatched quickly and fitted perfectly.
Product : Looks lovely in situ. Many thanks.

Frame: R547 - 30mm Scoop painted grain black

Service:5Product:++

Service rating : The website is very informative, provides 3D images to understand the shape and size of frames, many to choose from. I left a message in order. The frame came very quickly by tracked Parcelforce delivery, PERFECT fit as I asked in the message, and my measurements according to info of website.
Product : Perfect fit, everything same as described in website

Frame: J32 - 20mm Reverse green double gold line

Service:5Product:++

Service rating : Frame made to exact size and colour i wanted - perfect
Product : ideal colour for painting i bought

Frame: R804 - 23mm Painted grain white silver back line

  • Customer also bought: .... :
  • Mount: Pale ivory ingres-3987
  • Frame: R56 - 15mm Sea blue double silver line
  • Accessory: Microfibre cloth - x 1
Service:4Product:+

Service rating : Have bought three types of frames now and like all of them - great selection to choose from. Found that the website (selecting mounts and frames) works well. Not cheap, but not bad considering they're custom-made
Product : Panoramic-sized frame, quite wide yet well made. Cut of the PlexiGlas is a bit rough and mounting without any dust or hairs caused by static can be a challenge.

Frame: P20 - 20mm Flat smooth matt white

  • Customer also bought: .... :
  • Standard Frame: P20 - 20mm Flat smooth matt white
Service:5Product:++

Service rating : Frames exactly measured, as described and quickly delivered.
Product : Perfect frames, just what I wanted.

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : The service was great. I had my frame delivered with a small scratch and the glass had a tiny corner piece missing, but I brought this up upon delivery and it was rectified as soon as humanely possible. I would most definitely use Picture Frame Express again without hesitation.
Product : The frame came exactly as expected with a faster delivery than I thought. It was a custom one and fits my art perfectly.

Frame: J96 - 23mm Flat smooth black

  • Customer also bought: .... :
  • Mount: Bright white-371
Service:5Product:++

Service rating : I have been using PFE for a number of years and have always had great products and service from them. A great range of frames delivered quickly- perfect for my business.
Product : Perfect for my paintings - delighted with them.

Frame: C84 - 40mm Flat smooth black

Service:5Product:++

Service rating : Great service & well priced.
Product : Really happy with my frame thanks

Frame: Bx10 - 20mm Painted grain white 9mm white box

Service:5Product:++

Service rating : Thanks for excellent service quick telephoned and persinal response and strong well cut frames
Product : Very happy with your work and speed of response

Accessory: Brown tape - 38mm x 50mtr

  • Customer also bought: .... :
  • Frame: K21 - 50mm Antique gold (resin)
  • Frame: R759 - 58mm Ornate antique gold (resin)
  • Frame: P52 - 50mm Gold Leaf Spoon
  • Frame: R687 - 28mm Antique gold
  • Frame: R319 - 45mm Tourdun patterned grey (resin)
Service:4Product:++

Service rating : Once I understood the way the system works to remove 8mm from everything to ensure the picture fits it was easy to make the order. The frames arrives incredible quickly and were great quality. Overall very very happy.
Product : Works well and good value

Frame: N71 - 76mm Antique silver black Line

Service:5Product:++

Service rating : Fast and efficient. A clear understanding for what I wanted. Well done!
Product : An excellent service. Prompt and efficient

Frame: A23 - 22mm Matt grain blue

Service:5Product:++

Service rating : Excellent service. Frames met expectations and delivery exceeded expectations.
Product : Good quality frame and fast delivery.

Frame: R529 - 32mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : Friendly, professional, helped to resolve a problem I had quickly and kindly, product arrived extremely well packaged and is lovely.
Product : Good quality, nice finish, excellent value.

Frame: R27 - 75mm Gold floral embossed (high pattern)

Service:5Product:++

Service rating : Excellent frames. Excellent service. I have bought several frames and will remain a repeat customer.
Product : Lovely frame. It's made a real feature of my picture.

Frame: P20 - 20mm Flat smooth matt white

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
Service:5Product:+

Service rating : Quality frames delivered quickly in damage-proof packaging.
Product : Modestly priced, simple & modern looking frame.

Standard Frame: R759 - 58mm Ornate antique gold (resin)

Service:5Product:++

Service rating : Product was exactly as ordered, good quality and well packaged. We were looking for a specific kind of picture frame of A0 size, and this fitted the bill. Recommended.
Product : Good quality item and well packaged

Mount: Ochre-8653

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  • Mount: Bright white-371
Service:4Product:+

Service rating : Great service. However the packaging wasn’t the best. One corner of the mount was sticking out and got bent
Product : Great product but was ever so slightly damaged in shipping

Standard Frame: C63 - 15mm Smooth cushion black

Service:5Product:++

Service rating : The service and product are both excellent. There was a delivery issue and my contact at Frames Express took the matter in hand and resolved it. My picture, now framed looks great. I would definitely use them again and will recommend them to my friends.
Product : My frame was spot on with measurements and fits perfectly - looks great too!

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Frame: J12 - 22mm Flat oak with slight rounded edges
  • Frame: R706 - 15mm Flat wenge (veneer)
Service:3Product:-

Service rating : Frames are good but sadly one arrived with glass chipped at the top.
Product : Frames are good but sadly one arrived with gladd chipped at the top.

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