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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 672 customer reviews

Date Product Score Customer Comment

Frame: R72 - 29mm Flat oak slight chamfered edges

Service:5Product:++

Service rating : Great service, quality frame for reasonable price.
Product : Top quality frame. Will definitely use again

Frame: J90 - 30mm Flat painted grain black

Service:5Product:++

Service rating : The service was prompt, and everything arrived in good order.
Product : Just what I required for the job

Multiframe: J6 - 40mm Flat oak rounded back edge

Service:5Product:++

Service rating : We have bought 2 of these frames and they are very high quality and look lovely.
Product : Lovely, high quality frames!

Frame: R609 - 50mm Chantry II pale gold with black edge

Service:5Product:++

Service rating : Easy to find what we wanted and frame was well packaged
Product : Quality item. Expensive but worthwhile

Frame: J4 - 45mm Flat ash

Service:5Product:++

Service rating : Swift service and really good value. Technical questions were well answered to help me determine what frame size I required.
Product : Really really Top stuff. Would buy again

Standard Frame: R327 - 45mm Shabby Chic pale blue over cracked brown (resin)

Service:4Product:+

Service rating : The frame we ordered was exactly as described and what we wanted. Good quality and pleasing to the eye
Product : Because it was exactly what we wanted

Mount: Iced blue ingres-8154

Service:5Product:++

Service rating : Order process was understandably quite lengthy, but Having taken the time to read, the instructions were self explanatory. Once ordered Item delivered in a timely fashion & looks perfect for the purpose required.
Product : Looks good- just how expected.

Multiframe: C63 - 15mm Smooth cushion black

  • Customer also bought: .... :
  • Accessory: Brown tape - 25mm x 50mtr
Service:5Product:++

Service rating : Very good website and helpful on the phone too. Excellent
Product : Great frames and mounts - just what I wanted. Excellent - I will use again.

Frame: R475 - 70mm Alora burnished pale silver

Service:5Product:NYT

I was very pleased with the service I received from Frames express, the packaging of the frame was first class. As a beginner I found your web site most helpful. My only complaint is the postage. By road (I do not live on an Island) and am 80 miles from Glasgow and by ferry Glasgow is only 35 miles.

Frame: R699 - 44mm Antique silver over burnished black

Service:5Product:++

Service rating : We struggled to buy a frame for a picture my daughter was doing for a customer and came across this website. We were amazed at the amount of choice and how easy it was to put a custom frame together. When it arrived the quality was brilliant. Definitely recommend and will use again
Product : Excellent will be using again

Frame: A23 - 22mm Matt grain blue

  • Customer also bought: .... :
  • Frame: R68 - 25mm Vichy red mottle gold, burgundy band
Service:4Product:++

Service rating : Easy website, not the quickest delivery but all arrived in good condition. Could do with a bit less plastic in the packaging !
Product : Exactly as I wanted - good quality, fit perfectly.

Mount: Dawn mist-8628

Service:5Product:NYT

Easy and helpful website. Great product range and very helpful staff. Excellent despatch arrangements.

Multiframe: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Absolutely fantastic. Was a little late in ordering a custom frame for a special 18th gift, having emailed the team it arrived with a day to spare. The frame arrived and was really well made and perfect!
Product : Great product, looked great!

Frame: C63 - 15mm Smooth cushion black

  • Customer also bought: .... :
  • Frame: R122 - 20mm Pale and dark aged gold burnish
Service:4Product:+

Service rating : Goods arrived in good time and in excellent condition
Product : As there will always be some room for improvement I never give 100%

Frame: J25 - 20mm Flat ash with slight rounded edges

Service:5Product:++

Service rating : Good fast service and well made frame.
Product : Excellent service frame of good quality

Standard Frame: D4 - 32mm Gold spot red vein (resin)

  • Customer also bought: .... :
  • Frame: D4 - 32mm Gold spot red vein (resin)
Service:4Product:+

Service rating : Great product quality and reasonably price. Unfortunately; outside carrier let them down on delivery and left package outside house - luckily due to good packaging nothing was damaged.
Product : Good product made to order

Frame: C84 - 40mm Flat smooth black

  • Customer also bought: .... :
  • Frame: R180 - 32mm Smooth flat black
  • Frame: J43 - 20mm Flat smooth black
Service:5Product:++

Service rating : I've ordered frames for gifts, personal use and for work through Picture Frames Express. Every time their service is spot-on. They respond quickly and have fast turn-around times.
Product : Easy to use, even colour.

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Quick, easy to use and great value.
Product : Perfect service, perfect product !

Frame: J85 - 25mm Rounded ash

Service:4Product:++

Service rating : Very pleased with frame but it took a while to arrive.
Product : Easy to use. Thank you...

Frame: R573 - 30mm Painted grain blue

  • Customer also bought: .... :
  • Frame: R471 - 18mm Flat grain graffiti orange
Service:5Product:++

Service rating : Perfect
Product : Perfect ................................................

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Excellent service, the frames are amazing, I am so pleased. I will definitely use Picture Frames Express again
Product : Really pleased with my purchases

Frame: R758 - 58mm Ornate antique pewter (resin)

Service:4Product:+

Service rating : Good website, easy to use and plenty of different frame/glass options. Would order from them again should I require another one.
Product : nice quality frame - merci

Frame: R597 - 32mm deep grained limed oak

  • Customer also bought: .... :
  • Frame: R235 - 15mm High gloss white with slighty rounded edges
Service:5Product:++

Service rating : Website easy to use, and lots of options and sizes. Frames were well packaged and my pictures fitted perfectly. Would definitely use them again.
Product : Perfect size, and great quality

Frame: BX43 - 35mm Painted grain olive 20mm pine box

Service:5Product:NYT

Excellent quality, huge choice on the website and really fast delivery. Will definitely use again.

Frame: R529 - 32mm Flat oak with slight rounded edges

Service:4Product:++

Service rating : Order didnt came until weeks after i ordered. Called the customer service, and its due to the piling up work for xmas, my order had been delayed, and turned out that my frame that i ordered actually ran out. Once they got it in stock, they sent it within few days. Frame quality is quite good. Customer service responds fairly quick, but you gotta be proactive. As I was not in a rush to wait for the frame, I think I can forgive them for the delay.
Product : good quality of wooden frame, nice acrylic to protect the picture,

Multiframe: R694 - 40mm teak parquet black edge (veneer)

Service:5Product:++

Service rating : Straight forward purchase. Easy to use website and easy to design your own frame. Good prices too .
Product : Love the frame .good quality and just aa described

Frame: R41 - 85mm Baychelle white

  • Customer also bought: .... :
  • Frame: R41 - 85mm Baychelle white
Service:5

I got what it said on the tin

Mount: Pale ivory ingres-3987

  • Customer also bought: .... :
  • Mount: Slate-8159
Service:5Product:++

Service rating : My husband and I spent so much time going to IKEA and other retail outlets to find a frame and mount that would suit our new painting and photo. Where as we could find a frame, we could never find a suitable mount in colour or size. In the end we purchased the frames and had decided we would have to look on line for mounts. We had in the past purchased mounting boards from Art suppliers and cut them to size but it was never perfect. We admit it was with hesitation that we ordered on line with Picture Frames Express as we had never used them before and as the cost was so reasonable we wondered what we had ordered. Well the mounts were 100% perfect and we fitted them so quickly. The website is so easy to use and there are various colours to choose from. Items come well package That's it, we now know we can choose any frame we like from anywhere and we can get our mounts without any trouble ! Highly recommend them and will use them again.
Product : See above comments. Nothing more to add.

Frame: R102 - 52mm Painted grain reverse step matt white

Service:4Product:NYT

The ordering process is good, and delivery was excellent.
The frame arrived in perfect condition.
However, the frame was manufactured exactly to the measurement I provided of my image - because of this, it proved impossible to fit the image into the frame without cutting a thin strip from the image. I would have given 5 stars if there had been a small tolerance!!!!

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:4Product:++

Service rating : Service good, but it was not clear if the cord and islets to hang the picture was included in the default package (which it wasn't).
Product : Frame is fit for purpose.

Frame: R678 - 40mm Touchwood oak (veneer)

  • Customer also bought: .... :
  • Frame: R678 - 40mm Touchwood oak (veneer)
Service:5

Quick service and a high quality product. Ideal for designing completely bespoke frame and mount for a picture. On line designer enables you to experiment and find the right look. Bought two frames now and hope to order more in future.

Mount: Black-372

  • Customer also bought: .... :
  • Mount: Black-372
Service:5

Great service and good value - will order again!

Frame: AL - P34 - 250 - 5mm Flat matt black

Service:1Product:--

Service rating : I still haven't received my frame or any explanation of why my order hans't been processed or delivered, despite me having already paid!!!! Its been a month.
Product : They never delivered it and I paid for it.


On 06-Feb-2019 the supplier responded:
Hello, thank you for your feedback - your order was placed on the 13th January with a special instructions on the order that could not be manufactured because of the frame product you had ordered, we emailed and left a voice message on the 14th January, both of which had not been responded to, we are now pleased to be in direct contact with you by email and this will be resolved with immediate effect, thanks.

Frame: R181 - 32mm Smooth flat matt white

Service:5Product:++

Service rating : excellent service, easy to use website, then brilliant customer service by phone as i needed more help
Product : just exactly what i wanted

Multiframe: R85 - 38mm Flat grain black ash wrap (mdf)

Service:5Product:++

Service rating : Good quality frames, delivered in a timely manner
Product : Good quality frames delivered in a timely manner

Frame: J43 - 20mm Flat smooth black

  • Customer also bought: .... :
  • Standard Frame: A11 - 20mm Medium Brown
Service:4Product:++

Service rating : Excellent product quality, reasonable value, and good lead time for custom frames. An email update with estimated lead time after the order acceptance would be nice however.
Product : Great product quality and good value

Frame: R711 - 20mm Stepped black wash

  • Customer also bought: .... :
  • Frame: R711 - 20mm Stepped black wash
  • Standard Frame: R711 - 20mm Stepped black wash
Service:5

I was a bit apprehensive buying bespoke frames over the internet but really pleased with the result. The frames were excellent quality and true to the image regarding the frame colour. The fit was perfect and the frames were wrapped really well. I would definitely use them again. They have plenty of choice of frame colour, thickness and design.

Mount: Old gold-364

  • Customer also bought: .... :
  • Mount: Old gold-364
  • Mount: Smoke-8026
  • Mount: Buttermilk-8629
  • Mount: Burgundy-8016
Service:5

Ordered 3 mounts. Absolutely happy with the quality, delivery and online ordering experience. Definetly recommend.

Frame: R327 - 45mm Shabby Chic pale blue over cracked brown (resin)

Service:5Product:+

Service rating : A really good service. The measurements I provided were used very accurately, the frames are good quality and were well packaged. Email advised me of when frames would be ready and then of delivery date. Images of the mount colours could be better?
Product : Good quality frames, I really liked them and have ordered more. Images of mount colours could be clearer.

Frame: P10 - 20mm Painted grain black

Service:5Product:++

Service rating : Excellent service, good product, very satisfied
Product : Exactly to our requirements. Easy to order and delivered on time

Frame: J90 - 30mm Flat painted grain black

Service:5Product:++

Service rating : Excellent service!
Product : Excellent quality framing!

Frame: J90 - 30mm Flat painted grain black

  • Customer also bought: .... :
  • Frame: A30 - 20mm Painted grain black
  • Frame: J14 - 38mm Slight reverse curved oak
  • Frame: R522 - 18mm Deep painted grain dark blue grey
  • Frame: R408 - 52mm Painted grain reverse step oyster
Service:5Product:NYT

I have bought from them many times because the choice of frames is good and they are of a consistently high quality.

Mount: Black-372

Service:4Product:+

Service rating : Very good service. Very good quality.
Product : Good stuff. Got what I expected on time.

Frame: R68 - 25mm Vichy red mottle gold, burgundy band

  • Customer also bought: .... :
  • Frame: B21 - 36mm Gold leaf spoon with thin grey line detail
Service:5Product:NYT

Lovely frames and brilliant service. Had cause to contact them over a slight discrepancy with the order and they couldn't be more helpful all sorted same day and rectified immediately with no bother. Excellent customer service. Would definitely recommend

Frame: R102 - 52mm Painted grain reverse step matt white

  • Customer also bought: .... :
  • Frame: J12 - 22mm Flat oak with slight rounded edges
Service:5Product:++

Service rating : They are really great and would recommend them every time. Everything I've bought from them has been great. Thank you.
Product : All the frames have been great quality

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Frame: A30 - 20mm Painted grain black
  • Accessory: Conservation tape - 25mm x 66mtr
  • Accessory: Brown tape - 38mm x 50mtr
Service:5

Fast service, great quality frames. Thank you!

Standard Frame: R418 - 30mm Pale silver grain with slightly rounded edges

Service:5Product:++

Service rating : The frame is excellent quality and came really well packaged I will definitely use the company again and have already told friends and family about it.
Product : The frame was of very high quality and looks amazing once its hung on my wall. I’ve recieved quite a few compliments already.

Frame: R730 - 30mm Two tone pine and black

  • Customer also bought: .... :
  • Frame: C63 - 15mm Smooth cushion black
Service:4Product:+

Service rating : The service is great, the one struggle is there is a large gap between when I ordered and when I received it. I don't mind waiting, but there was just no communication about where my order was in the process, so I started to wonder if the order had gone through, if I'd been scammed, etc. You guys do a great job at everything else, I could just use a bit more info in the in between. :-)
Product : It looked a bit different online. Online I thought the lighter pine was actually a light gold/metallic. Not a huge deal. I can paint it to what I want, but was slightly confused when my order arrived.

Frame: R637 - 38mm Painted vintage blue

  • Customer also bought: .... :
  • Mount: White-8001
Service:5Product:+

Service rating : Great service. Packed well and arrived safely and quickly. The frame was a lovely colour, much deeper than online.
Product : Lovely colour. Great fit for picture.

Frame: C84 - 40mm Flat smooth black

Service:5Product:++

Service rating : Good from selecting through to final product
Product : Exactly what i ordered, looks nice

Frame: A35 - 26mm High Top Brown Gold Line

  • Customer also bought: .... :
  • Frame: A35 - 26mm High Top Brown Gold Line
Service:5

Website is very good and makes it very easy to choose a custom made frame. Delivery was good with the frame well packaged and protected.

Frame: Bx20 - 20mm Painted grain black 30mm black box

Service:5Product:++

Service rating : Good website and quality frame
Product : Good website and quality frame

Frame: C7 - 65mm Victorian wormhole red mahogany gold line

Service:4Product:-

Service rating : Actually, ordering was very painless, the quality decent, and delivery not too slow. However, the product i received was not sized as expected. I ordered a frame with a slight gold trim. The dimensions of the picture i typed into the website were not translated as the visible area on the frame, they were the visible area plus the amount covered by the gold trim, this means that the frame was not fit for use as it was too small without trimming the picture. I am pretty disappointed as it was sized specifically for a certain picture, but now must be used elsewhere.
Product : As above:

Actually, ordering was very painless, the quality decent, and delivery not too slow. However, the product i received was not sized as expected. I ordered a frame with a slight gold trim. The dimensions of the picture i typed into the website were not translated as the visible area on the frame, they were the visible area plus the amount covered by the gold trim, this means that the frame was not fit for use as it was too small without trimming the picture. I am pretty disappointed as it was sized specifically for a certain picture, but now must be used elsewhere.


On 31-Jan-2019 the supplier responded:
Hi David.

All frames are made the same way, if you have a picture that is 10 x 8 inches and you take it to a high street shop and buy a frame that is 10 x 8 inches then the opening at the back of the frame will be 10 x 8.
The visible front window will always be smaller, this how all frame company / high street framers make frames.
If you had contacted us to say can the window at the front be the size I want then no problem we will always try to help in any way we can.
If you want another frame making we to the front window size we will offer to do it for you at a discounted rate to help.


Many Thanks


Mark Jeavons


On 31-Jan-2019 the supplier responded:
Hi David.All frames are made the same way, if you have a picture that is 10 x 8 inches and you take it to a high street shop and buy a frame that is 10 x 8 inches then the opening at the back of the frame will be 10 x 8.The visible front window will always be smaller, this how all frame company / high street framers make frames. If you had contacted us to say can the window at the front be the size I want then no problem we will always try to help in any way we can.If you want another frame making we to the front window size we will offer to do it for you at a discounted rate to help.


Many Thanks


Mark Jeavons

Multiframe: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Responded to callb enquiry to correct order error with no problem.
Order delivered withinb specified dates well packaged as usual
Product : It would have helped if the reduction of mount sizes was quoted within the mount detail to allow for any "Critical" adjustments

Frame: AL - P15 - 16 - 10mm Polished black

Service:5Product:++

Service rating : Great product and service
Product : Great product and service

Frame: J71 - 18mm Dark mahogany gold Line

Service:5Product:++

Service rating : Excellent web page and good service
Product : Good quality, service and excellent packaging

Frame: N38 - 44mm Dark grain walnut

Service:1Product:++

Service rating : The products I received were absolutely lovely, however, when you pay a premium price for delivery you expect it to actually be delivered. This company uses Parcelforce, who don’t deliver in 24 hours as stated. They also take the goods to the nearest Post Office after one attempt. Really poor service and one which will mean I don’t use this company again.
Product : Great product which looks great

Standard Frame: B1 - 32mm Flat pitted grain brown

  • Customer also bought: .... :
  • Standard Frame: AL - P11 - 40 - 7mm Dark navy blue
  • Standard Frame: J32 - 20mm Reverse green double gold line
  • Frame: A16 - 22mm Dark grain blue
Service:5Product:++

Service rating : Excellent and speedy response to PayPal mistake, allowing quick cancellation and corrected reorder.
Product : Looks very authentic and smart.

Frame: R532 - 20mm Painted grain dark purple

Service:5Product:NYT

Very easy website, excellent delivery time and received a lovely frame, all in all a great service. Thank you

Frame: R382 - 60mm Reverse fluted medium stone

  • Customer also bought: .... :
  • Frame: R769 - 20mm Dark wenge and black
  • Accessory: Double sided tape - 12mm x 50mtr
  • Accessory: Conservation tape - 25mm x 66mtr
  • Frame: R68 - 25mm Vichy red mottle gold, burgundy band
  • Frame: R464 - 52mm Scooped grained dark blue grey
  • Frame: P12 - 38mm Reverse curve hessian black (resin)
  • Frame: R547 - 30mm Scoop painted grain black
Service:5Product:++

Service rating : Speedy and accurate creation of frames and mounts
Product : Well made and attractive frame

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