Basket is empty

Grand total: £0.00 Ex. VAT
Checkout

Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 493 customer reviews

Date Product Score Customer Comment

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Supplied what I asked for. Good quality product.
Product : Good quality product.....

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : All items as described Good quality and arrived on time
Product : Good quality purchases Top class service

Standard Frame: E22 - 40mm Graphite grey

Service:5Product:++

Service rating : Great service, from time of placing order to receiving the frame was quick and hassle free.
Product : Great frame quick and hassle free from time of placing order to receiving the item

Mount: Bright white-371

Service:5Product:NYT

Have been using them for all my framing for years, never been let down.

Frame: R647 - 45mm Scooped painted grain white

Service:5Product:NYT

Excellent range of mouldings, well put together frames, fast and efficient service. I have used them many times and will continue to

Standard Frame: J96 - 23mm Flat smooth black

Service:5Product:++

Service rating : Perfect fit
Product : Excellent service. Perfect fit

Frame: J72 - 40mm Smooth rounded black

Service:5Product:+

Service rating : It's very, very easy to design and order any picture frame to your own specification on this site. The process is very easy and intuitive, the prices are very reasonable for a "bespoke" service and delivery is fast. There's absolutely no reason to hoof around shops trying to get that perfect frame for your picture, when you can get it so easily on this site - you're a class act, thank you!
Product : Exactly what I ordered. with a quick delivery time and good standard of workmanship.

Standard Frame: R529 - 32mm Flat oak with slight rounded edges

  • Customer also bought: .... :
  • Standard Frame: N75 - 30mm Flat oak rounded back edge
  • Standard Frame: J15 - 15mm Flat oak with slight rounded edges
Service:5Product:++

Service rating : The frames were delivered within a couple of days.
I also received a telephone call to check whether the 3 grains I had ordered needed to closely match.
The oak frames I ordered were of good quality.
Product : I am pleased with the quality of this frame.

Frame: AL - P15 - 03 - 10mm Polished silver

Service:5Product:++

Service rating : Prompt and effective service and excellent product
Product : Good stylish product, pleased

Frame: R85 - 38mm Flat grain black ash wrap (mdf)

Service:5Product:++

Service rating : Fabulous service as usual, great made to measure frames, use regularly and will definitely use again
Product : Use the same frame every time so that it matches around the house, well made and quick delivery

Frame: R599 - 30mm Painted grain cyan

Service:5Product:NYT

Fast shipping, great product - exactly as ordered. Thank you!

Mount: Bright white-371

Service:5Product:++

Service rating : Very prompt service - quality always great.
Product : Superb as ever - quick and good quality

Frame: AL - P11 - 21 - 7mm Matt black

Service:2Product:-

Service rating : Vastly overpriced..... especially irritating when the end product arrives damaged!
Product : 3 times more expensive than similar product at local framers.... and arrived damaged
Stick with the local small business man where you get the personal touch and decent price for undamaged product!


On 16-Aug-2018 the supplier responded:
hi Stephen,

Very sorry you had an issue with your frame if you can let us know the problem we can sort it straight away.




Regards




Mark Jeavons


On 16-Aug-2018 the customer added:
A sharp cut in teh metal on the top right hand side......1 inch from the top. so sharp i cut my finger on it. VERY poor
Pictures attached hopefulluy

See this exchange on Feefo

On 16-Aug-2018 the supplier responded:
hi Stephen.



Very sorry you had an issue with your frame if you can let us know the problem we can sort the problem straight away.


Regards


Mark Jeavons

Frame: R504 - 33mm Painted grain olive

Service:5Product:++

Service rating : Delivered very promptly and in good condition.
Product : Good quality frame. NB The colour Olive is more brown in real life than the green/brown of the website colour.

Frame: C59 - 23mm Smooth cushioned black

  • Customer also bought: .... :
  • Frame: C59 - 23mm Smooth cushioned black
Service:5

Good prices, good frames!

Frame: C59 - 23mm Smooth cushioned black

Service:2Product:NYT

picture frame was poor quality and the card mounting was cut unproffesionaly and didn't fit perfectly inside the frame.

Over prised for the quality.


On 15-Aug-2018 the supplier responded:
Hello, thank you for your feedback and we are very sorry for the issues you encountered, as explained by email, a picture mount when it is inside the frame is a little smaller to allow you to take it out and put it back in which is completely normal - we are now very pleased this has now all been sorted out for you !

Mount: Bright white-371

  • Customer also bought: .... :
  • Mount: Bright white-371
  • Accessory: Acid free - Backing
Service:5

The service was easy to use. There was a good choice if mounts and the choice of measurements to meet personal needs were perfect.
The mounts arrived quickly and were just the job.

Frame: D20 - 20mm Mahogany gold line

Service:5Product:++

Service rating : Efficient, easy to use.
Product : lovely frame - just as described. arrived promptly and well wrapped .

Accessory: Pastel green-8426 - White core

  • Customer also bought: .... :
  • Accessory: Acid free - Backing
Service:5Product:NYT

Good wd use them again for sure.

Frame: Bx7 - 33mm Ash 30mm ash box

Service:5Product:NYT

As usual, fast service, well made frames, packed with care.

Standard Frame: J96 - 23mm Flat smooth black

Service:4Product:+

Service rating : Delivered quickly. Well packaged. Frame was a little smaller than I expected but that was an error on my part I think.
Product : Good light frame. Looks great.

Frame: R567 - 23mm Vintage painted buckingham green

Service:5Product:NYT

Excellent quality frame, and quick delivery. Will definitely use this company again.

Frame: J15 - 15mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : As always, very quick and good quality. I will be using them again
Product : Good quality frame - exactly what the painting needed

Frame: R590 - 32mm Painted raised grain black

  • Customer also bought: .... :
  • Frame: R590 - 32mm Painted raised grain black
  • Frame: J9 - 20mm Flat ash
  • Frame: J42 - 20mm Rounded grain dark mahogany
  • Frame: J43 - 20mm Flat smooth black
Service:3

Good service, good product but TOO much plastic packaging; very disappointing and annoying that I had to dispose of it.

Standard Frame: J12 - 22mm Flat oak with slight rounded edges

  • Customer also bought: .... :
  • Frame: R417 - 65mm Light gold with faint crackle effect gold leaf
  • Mount: Pale ivory ingres-3987
  • Standard Frame: J15 - 15mm Flat oak with slight rounded edges
  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:++

Service rating : The frames are everything we wished for.
They were for watercolour paintings and a big oil on canvas painting.
Very happy with this purchase and will now use this company for any other frame and mounting card purchases. Buy the tape as well.
Quick delivery, exceptionally well packed, no chance of dings.
Product : Same as for other frames bought

Frame: R85 - 38mm Flat grain black ash wrap (mdf)

Service:5Product:++

Service rating : perfect size and excellent quality
Product : high quality and an amazing finish

Frame: AL - P15 - 04 - 10mm Frosted silver

Service:5Product:NYT

Responded quickly and got the order right. The product was what it was described as. It was good

Frame: R641 - 20mm Painted vintage red

  • Customer also bought: .... :
  • Frame: A23 - 22mm Matt grain blue
Service:5Product:++

Service rating : Does exactly what it said on the packet. Easy-to use web site. Staright-forward entry of my desired frame sizes. Extras easy to select with no hassle or pressure. Finished items came well-packed within a couple of days. Loved the results - well done!!!
Product : Brilliant exactly what I wanted. easy web site to use, prompt delivery - perfect

Frame: R43 - 20mm Smooth deep black

Service:4Product:+

Service rating : I bought a frame in December 2017 and was very happy with it, so just bought two more. Very well packaged and exactly as described/ordered. No complaints.
Product : Exactly as described. Happy.

Frame: C63 - 15mm Smooth cushion black

Service:5Product:NYT

Useful option to buy non standardised frame with choice of actual frame

Frame: P7 - 20mm Medium teak gold line

  • Customer also bought: .... :
  • Frame: P7 - 20mm Medium teak gold line
Service:5

Excellent and efficient.

Frame: R464 - 52mm Scooped grained dark blue grey

  • Customer also bought: .... :
  • Frame: R688 - 38mm Flat grain grey
Service:5Product:++

Service rating : Frames are great, Website was easy. We had a little problem with one of the frames and they sorted it immediately with no fuss
Product : Very Good quality product and will use them again, soon

Frame: C63 - 15mm Smooth cushion black

  • Customer also bought: .... :
  • Frame: C59 - 23mm Smooth cushioned black
Service:5Product:++

Service rating : From starting the online ordering process to delivery, the experience was first class. I have used Picture Frame Express in the past but this was the first time I used their facility to upload the photographs and see what the outcome would look like. Although I am very happy with the previous results, the ability to preview and have some idea of what the images would look like mounted and framed prior to placing the order is definitely the way forward.
I used their standard delivery and was very pleased with the speed at which they came.
Product : Great products. Very happy with the results

Frame: P20 - 20mm Flat smooth matt white

  • Customer also bought: .... :
  • Frame: A35 - 26mm High Top Brown Gold Line
Service:5Product:++

Service rating : Fast, reliable, and good end product. Value for money.
Product : Good product, good delivery, good value for money.

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : Easy to use website, fast efficient service. Good frames and mounts. I have used Picture Frames Express 3 times and have no complaints.
Product : Nice frame, good joints and finish.

Frame: E21 - 40mm Graphite silver

Service:5Product:++

Service rating : I ordered because my print was not a standard size to buy a frame off the shelf. The website was very easy to use, and very informative, showing pictures or details of the different selection of frames and extras. The frame arrived quickly and our print fits perfectly into it. I would certainly not hesitate to rebuy in future.
Product : The frame I purchased is finished to a very high standard. The frame is exactly what I expected and it is not too heavy which made it very easy to hang.

Frame: J11 - 15mm Rounded ash

  • Customer also bought: .... :
  • Frame: J11 - 15mm Rounded ash
Service:5

easy to use website and directions for ordering and Very prompt service.
Have recommended to friends.

Mount: Black-372

  • Customer also bought: .... :
  • Mount: Ivory-Aq2
Service:5Product:NYT

I ordered with good guidance from the on-line schema. They delivered precisely what I required. The price was good.

What's not to like?

Frame: C59 - 23mm Smooth cushioned black

Service:5Product:++

Service rating : Wide variety of option choices.
Product : Good quality, and well made.

Standard Frame: R539 - 44mm Distressed antique gold with cracked stone paint

Service:5Product:++

Service rating : I am delighted with this frame. It is exactly as pictured and came within a week and was very well packed. I will certainly use this firm again and happily recommend it.
Product : Excellent service and will happily recommend this firm

Frame: R357 - 75mm Antique gold with faint join line gold leaf

  • Customer also bought: .... :
  • Frame: R357 - 75mm Antique gold with faint join line gold leaf
  • Frame: R541 - 70mm DIstressed antique gold
Service:5

Really pleased with the result. The frames were beautifully put together and have enhanced the pictures enormously.
Had to wait a little longer than I expected for the delivery but they arrived very well packaged.
I will certainly be a returning customer.

Mount: Pale ivory ingres-3987

Service:5Product:++

Service rating : Great quality , great price and received the order very quickly too!!
Product : Fantastic quality. Would recommend

Frame: K70 - 70mm Rounded ash

Service:4Product:+

Service rating : The only reason I didn’t give 5 stars is that the frame wasn’t quite what I expected - natural meant without finish. I also ended up with acrylic not glass. I have used other sites and not made this mistake. However I was pleased with the product.
Product : I am pleased with the end result

Frame: R626 - 23mm Brushed gold with black edges

Service:5Product:NYT

Excellent service - have bought fro there before and will do so again
The quality it excellent too and packed securily

Mount: Buttermilk-8629

Service:5Product:++

Service rating : This is an excellent company.
My order was far from straightforward and required changing then, then, ultimately, redoing.
The customer service I received really was first class and so stress-free.
I've ended up with a beautifully-framed picture - so satisfied.
Product : The assistance I received to choose a suitable mount was brilliant.

Accessory: Chalk white-7001 - Black core

  • Customer also bought: .... :
  • Accessory: Chalk white-7001 - Black core
  • Multiframe: J25 - 20mm Flat ash with slight rounded edges
  • Frame: R473 - 18mm Flat grain graffiti blue
  • Multiframe: R706 - 15mm Flat wenge (veneer)
Service:5

Easy to use service with helpful staff for enquiries

Frame: BX35 - 23mm Vintage painted barok red 9mm pine box

  • Customer also bought: .... :
  • Frame: J9 - 20mm Flat ash
Service:5Product:++

Service rating : Excellent service helpful people
Product : great service well packaged

Frame: R220 - 22mm Metallic electric green (resin)

  • Customer also bought: .... :
  • Frame: R220 - 22mm Metallic electric green (resin)
  • Frame: R219 - 22mm Metallic electric blue (resin)
  • Frame: R216 - 22mm Metallic orange (resin)
  • Frame: R308 - 32mm Very deep rounded walnut grain
  • Frame: P30 - 33mm Deep grain brown stain deep
  • Frame: P29 - 33mm Flat deep painted grain white
  • Frame: R78 - 20mm Very deep painted grain white
  • Frame: BX59 - 28mm Flat grain oak (veneer) 9mm pine box
  • Frame: R480 - 19mm Red gloss over black shabby chic crackle
  • Accessory: Brown tape - 25mm x 50mtr
  • Accessory: Brown tape - 38mm x 50mtr
  • Accessory: Double sided tape - 12mm x 50mtr
  • Frame: R649 - 68mm Back stepped dripped white Ivory
  • Frame: K47 - 70mm Rope Gold (resin)
  • Frame: R502 - 88mm Bamboo white over pale cane
Service:5

Quality and fast!!! Wide choice. Thank you very much!

Frame: J47 - 42mm Flat grain dark mahogany

  • Customer also bought: .... :
  • Frame: J47 - 42mm Flat grain dark mahogany
  • Frame: R696 - 40mm painted grain black
Service:4

Easy to use designer that allowed us to customise and view the final product before ordering. Fast delivery. Easy to assemble once it arrived. The final product looks great!!

Frame: J47 - 42mm Flat grain dark mahogany

Service:5Product:++

Service rating : Excellent service, good quality frame and perfect fit.
Product : Good quality frame, excellent service

Multiframe: A30 - 20mm Painted grain black

Service:3Product:++

Service rating : Although really pleased with the quality of the product, delivery sorely let the provider down. Having been out when the first attempt at delivery was made, I then spent 2 whole days at home waiting for redelivery. The first day they didn’t even attempt to deliver even though the card provided said they would deliver the next day! I spoke to provider with reference to refunding delivery (which they could claim back from parcelforce) and was politely informed they do too much business with parcelforce therefore it wasn’t worth claiming a refund. I did feel that as a paying customer of Picture Frames Express, they could have offered to refund the P&P then decided whether to follow the complaint up with parcelforce! Such a shame about delivery issue otherwise a 5 star rating would have been given.
Product : Exactly what I was expecting.

Standard Frame: A37 - 12mm Graphite grey

  • Customer also bought: .... :
  • Standard Frame: R141 - 10mm High gloss deep red
Service:5Product:++

Service rating : High quality products, wide choice and efficient service.
Product : Ideal for my needs. Perfect.

Frame: P12 - 38mm Reverse curve hessian black (resin)

  • Customer also bought: .... :
  • Frame: R389 - 45mm Gold band with dark bronze and black edges
Service:5Product:++

Service rating : all good I will back soon to buy more also the delivery is very fast
Product : all perfect all good all nice all fast

Frame: J15 - 15mm Flat oak with slight rounded edges

  • Customer also bought: .... :
  • Frame: J15 - 15mm Flat oak with slight rounded edges
  • Accessory: Brown tape - 38mm x 50mtr
Service:5

Good website. Very easy to design my frames. Reasonable price with quick delivery and excellent quality. Overall very pleased. Recommended

Frame: R672 - 38mm flat vintage painted white over sea blue

Service:5Product:++

Service rating : Did exactly what I asked - turned up on time, well packaged....
The frame I received fits my print spot on and shows it off really well

Thanks guys
Product : Because the result is spot on what I asked for

Multiframe: J8 - 38mm Slight reverse curved ash

Service:5Product:++

Service rating : Excellent website for ordering accurate, fast service
Product : First class quality, I will use them again.

Multiframe: J37 - 45mm Cream wash

Service:5Product:+

Service rating : I was very impressed with the service and seed of the delivey
Product : I was very pleased with the product quality

Frame: R572 - 30mm Painted grain red

Service:5Product:NYT

Easy to order - fast and efficient service. Definitely recommend !

Frame: R562 - 50mm Painted lulworth blue over white

Service:4Product:+

Service rating : Good service generally, although slight delay in delivery last order, but no harm done. Very useful for me as an artist as there's few framers near me locally. Would be great to see some more 'contemporary' mouldings in your stock. Very helpful if I have to phone with query on order.
Product : Good, nice moulding, suits particular paintings of smaller size

Frame: J15 - 15mm Flat oak with slight rounded edges

  • Customer also bought: .... :
  • Frame: P9 - 23mm Red mahogany gold line
  • Frame: J32 - 20mm Reverse green double gold line
  • Mount: Soft white-Aq1
Service:5Product:++

Service rating : Brilliant service.
Frames are very good quality and the service is very fast.
I recently had a mishap with a new frame (my fault), contacted Picture frames express and they sorted me out straightaway.
Product : Very nice frame - good quality

Read more reviews