Service rating : Brilliant service, a quality product and securely packaged for delivery. Product : Excellent product, beautiful finish and packaged extremely well. I will use this company again.
Service rating : The product arrived quickly and was packaged using very sustainable materials, which I appreciated. However, upon opening the package, I noticed two defects, as shown in the attached pictures. Given the excellent protective packaging—including soft foam and a well-sealed box—it is unlikely the damage occurred during transit. This suggests the product was already damaged before it was packed, indicating poor quality control and a lack of care from the manufacturer. Unfortunately, based on this experience, I would not order again. Product : The product arrived quickly and was packaged using very sustainable materials, which I appreciated. However, upon opening the package, I noticed two defects, as shown in the attached pictures. Given the excellent protective packaging—including soft foam and a well-sealed box—it is unlikely the damage occurred during transit. This suggests the product was already damaged before it was packed, indicating poor quality control and a lack of care from the manufacturer. Unfortunately, based on this experience, I would not order again. Highly disappointed!
On 30-Jun-2025 the supplier responded: Hello, many apologies regarding all points, this is all very unusual, we have checked our emails and it seems you have not made contact with us, please make contact to us directly by email as soon as you and we will get everything fixed ! - thank you.
Excellent frames, fitted perfectly, and details such as D-rings, cord etc. all carefully included. Have used many times and no doubt will use agsin. Wide choice.
Service rating : Quick service and well packed for delivery Product : Looks even better than I thought! Outer gloss part of frame is plastic (but looks great), but the frame itself is wood. And on the website there is plenty of advice on how to frame and hang your picture!
The frames are simple to order. A good range of mounts too. Always well constructed and takes no time to frame your picture. Always well packaged. I’ve ordered a few now and never disappointed. An excellent company to do business with..
Service rating : Super quick dispatch & safe delivery. Lovely product & I would definitely not only recommend but look forward to buying from this seller again in future Product : I’ve recently taken a big liking to stretched canvas wall art. This can be displayed ‘as is’ & looks pretty good. On the other hand it can also be displayed in a floating tray frame. This makes your art work stand out prominently. I like to set up the chosen picture with the shadow gap evenly spaced. I then use a couple of ‘D’ brackets screwed in evenly down the sides. To these I tie nylon cord prior to hanging on my walls. The only downside to these gorgeous frames is they are often more expensive than the wall art. But in my opinion it looks a hundred times better than just your plain canvas no matter how good the picture is. I now have seven of these canvas & frames in my bedroom, all of them different subjects & this one I’m writing about is a stunning black & white picture of the beautiful Audrey Hepburn. From a personal point of view I can thoroughly recommend these floating tray frames & my only regret is I wish my 🛌 was larger so I could buy more 😁
Service rating : Responsive to emails, pretty quick turn around and easy to deal with. Product : Always a great service and so many options. Well packaged too. Go to company for frames when I need a specific size.
Service rating : Various choices & ideas on the website. Good value to me for what I achieved. Package wrapped safely. Product : I had great choice from the website. The package was delivered safely wrapped. Very happy with the product
Service rating : Great service Product : Arrived in good time and was well packaged. Really good quality frame, and my picture looks amazing. However the measurements were a couple of mm off which meant I had to shave a tad off the top of my picture despite this I would probably use this company again
Service rating : They took a week to come, And they were well packed Product : Very pleased with my 5 frames Alway buy my frames here As I have more choice
Frame was perfect for a print I bought while abroad. Quickly dispatched in what I would describe as rather a large box but all good. I will be using their services again in the future
Service rating : The frame was delivered 3 days earlier than arranged, & we were away, meaning we had to ask a neighbour to take it in for us, fortunately he was able to do this., but as it was a large frame we’d have appreciated being in as planned to receive it. Product : Very well packed as a large frame! No problem with the frame, all as hoped & suits our picture well.
Service rating : Excellent Product : I have had several frames from Picture Frames Express and not had an issue, but my latest order arrived and the frame was broken. I contacted Picture Frames Express and I received a new frame within a couple of days. I will definitely continue to use them for my custom Picture Frames. Excellent customer service. Thank you
Service rating : Customer service could not have been better. Really quick to respond, friendly, helpful and checking to make sure they had the right info (after my original error 🤦🏻♀️). Service like this is really 5*!! Product : Delighted with my frame and mount. Highly recommend and will definitely use again. Customer service was also brilliant and friendly. So many choices, quality is excellent. (I realised on confirmation I’d made an error so emailed. Really quick response and adjusted frame and mount sizing.).
Service rating : good, well packaged Product : Sadly this was a replacement frame for one that was bought previously from this company, that was clearly being eaten by something inside the wood. Binned the original frame to avoid an infestation in other wooden items. Other frames purchased at the same time appear unaffected and we hope the replacement will be too.
Service rating : Just good service, which was accompanied with lots of packing. Product : The frame is made from plastic. That's why it's a bit of light, and seems empty inside what is somehow unusual for a frame. But it is meant for a picture framing, and be hung on the wall untouched dozens of years. Overall. It's good, and made quite to perfection. When the picture was installed in the frame, it looks excellent. The purchase was good, and the frame was delivered with lots of extras, the glass, rope and fixings. For that is special thanking.
Service rating : Prompt delivery, well packed. Product : Ordered this frame for my recent cross stitch and it is perfect, very well made. I will be using this company again.
Frame: R457 - 55mm Reverse burnished silver over black
Frame: R449 - 95mm Painted grain black
Product:
Always use picture frames express for my paintings. The surface is wonderful the picture frames are extremely good quality and if anything is damaged in the post they replace it for me no quibble thank you picture frames express for a wonderful service.
Service rating : Whilst the frames are of a very good quality, I was disappointed by the turnaround time. Having contacting the framers prior to order, asking if the frames would be ready in time for an event (and being reassured as much), the frames took well over two weeks to arrive - missing the event they were destined for by a full week. (Ordered May 13, arrived May 30). Had I thought they would have taken so long to arrive (as this was a repeat order, and the first had arrived quickly) I'd have gone elsewhere. Suffice it to say that Frames Express have lost a customer. Whilst I'm sure that this is not common, better communication (i.e. an email to say that my order had been delayed due to the amount of orders received), would have been appreciated and maybe I could have made alternative arrangements. Product : Good quality frames.
Service rating : Service was excellent from order to delivery. Product : Great quality frame, exactly as I ordered. Easy website to order from and a quick delivery time. Would definitely recommend.
The frame looks great and it was easy enough to attach the painting, but be careful that they are fragile, and the edge can easily be chipped or dented if not handled carefully
Service rating : Great service. Rapid delivery by own personnel rather than a separate courier. Very well packaged Product : Great smart looking lightweight large picture frame. I was struggling to find a lightweight frame for displaying a maritime chart. These bespoke frames are lightweight, reasonably priced and delivered much quicker than expected. Was very (pleasantly) surprised to see the delivered by the manufacturer direct rather than through a courier. They were also very well packaged to ensure no damage in transit. Got some command stickers to support the frames, but the manufacturers supplied fixing was actually much better.
Service rating : Excellent Product : I have used Picture Frame Express over the past ten years to frame all of my art prints in various styles. This company sells stunning products and provides excellent customer service. The website is easy to use. You cannot go wrong with PFE. All my friends now use PFE.
Service rating : The tape is exactly what it should be, strong, durable and fit for purpose, and arrived within the same packaging as the frame. Product : I purchased the frame online, and the delivery was exactly within one week of ordering. I shall be buying more of this frame type again, as it is just the right level of simplicity and sophistication I am looking for in the framing of my artworks.
Mount: Pure white-sw23
Service rating : Brilliant service, a quality product and securely packaged for delivery.
Product : Excellent product, beautiful finish and packaged extremely well. I will use this company again.
Frame: R248 - 42mm Smooth white with light pine line details
Service rating : good
Product : smart high quality frame
Standard Frame: R967 - 38mm Flat white wrap (mdf)
Item is just the job. Measurements are perfect and the quality is fantastic. The whole experience was very good. Very happy. thanks
Frame: D20 - 20mm Mahogany gold line
Frame: C53 - 50mm High top brown Gold Line
As Above
Frame: C53 - 50mm High top brown Gold Line
Service rating : The product arrived quickly and was packaged using very sustainable materials, which I appreciated. However, upon opening the package, I noticed two defects, as shown in the attached pictures. Given the excellent protective packaging—including soft foam and a well-sealed box—it is unlikely the damage occurred during transit. This suggests the product was already damaged before it was packed, indicating poor quality control and a lack of care from the manufacturer. Unfortunately, based on this experience, I would not order again.
Product : The product arrived quickly and was packaged using very sustainable materials, which I appreciated. However, upon opening the package, I noticed two defects, as shown in the attached pictures. Given the excellent protective packaging—including soft foam and a well-sealed box—it is unlikely the damage occurred during transit. This suggests the product was already damaged before it was packed, indicating poor quality control and a lack of care from the manufacturer. Unfortunately, based on this experience, I would not order again. Highly disappointed!
On 30-Jun-2025 the supplier responded:
Hello, many apologies regarding all points, this is all very unusual, we have checked our emails and it seems you have not made contact with us, please make contact to us directly by email as soon as you and we will get everything fixed ! - thank you.
Frame: R53 - 45mm Scoop obeche (unfinished)
Excellent frames, fitted perfectly, and details such as D-rings, cord etc. all carefully included. Have used many times and no doubt will use agsin. Wide choice.
Frame: J43 - 20mm Flat smooth black
Always great service and great products
Frame: J43 - 20mm Flat smooth black
Service rating : Excellent
Product : Superb quality and the mount looks beautiful.
Arrived on time with good communication……
Multiframe: R1042 - 63mm Ornate gloss silver
Service rating : Quick service and well packed for delivery
Product : Looks even better than I thought!
Outer gloss part of frame is plastic (but looks great), but the frame itself is wood. And on the website there is plenty of advice on how to frame and hang your picture!
Accessory: MDF - 2mm
efficient and helpful
Frame: R627 - 23mm Brushed bronze with black edges
Lovely frame. Accurately made. Well packaged and promptly delivered. Good website as well.
Frame: A30 - 20mm Painted grain black
Excellent service. Order arrived on time and exactly as ordered. Really happy with everything
Frame: B21 - 36mm Gold leaf spoon with thin grey line detail
Good value and helpful service.
Standard Frame: R357 - 75mm Antique gold with faint join line gold leaf
As Above
Frame: AL - P15 - 04 - 10mm Frosted silver
The frames are simple to order. A good range of mounts too. Always well constructed and takes no time to frame your picture. Always well packaged.
I’ve ordered a few now and never disappointed. An excellent company to do business with..
Standard Frame: CF112 - 10mm Painted grain black - 22mm depth
Service rating : Super quick dispatch & safe delivery. Lovely product & I would definitely not only recommend but look forward to buying from this seller again in future
Product : I’ve recently taken a big liking to stretched canvas wall art. This can be displayed ‘as is’ & looks pretty good. On the other hand it can also be displayed in a floating tray frame. This makes your art work stand out prominently.
I like to set up the chosen picture with the shadow gap evenly spaced. I then use a couple of ‘D’ brackets screwed in evenly down the sides. To these I tie nylon cord prior to hanging on my walls. The only downside to these gorgeous frames is they are often more expensive than the wall art.
But in my opinion it looks a hundred times better than just your plain canvas no matter how good the picture is. I now have seven of these canvas & frames in my bedroom, all of them different subjects & this one I’m writing about is a stunning black & white picture of the beautiful Audrey Hepburn. From a personal point of view I can thoroughly recommend these floating tray frames & my only regret is I wish my 🛌 was larger so I could buy more 😁
Standard Frame: BX83 - 30mm Painted vintage blue - 25mm blue box
Exactly as ordered and delivered on time. Never seen better/more packaging.
Frame: N49 - 22mm Dark grain walnut
Service rating : Responsive to emails, pretty quick turn around and easy to deal with.
Product : Always a great service and so many options. Well packaged too. Go to company for frames when I need a specific size.
Frame: A30 - 20mm Painted grain black
Service rating : Various choices & ideas on the website.
Good value to me for what I achieved.
Package wrapped safely.
Product : I had great choice from the website.
The package was delivered safely wrapped.
Very happy with the product
Frame: N49 - 22mm Dark grain walnut
Great frame for the price.
Frame: R8 - 40mm Flat smooth matt white
Frame: A30 - 20mm Painted grain black
Service rating : They are very helpful
Product : Great picture frames and the people are very helpful
Frame: R589 - 32mm Painted black grain white
Service rating : Easy ordering. Quick delivery.
Product : Great photo frame. Exact to size I request. Lovely black stressed finish.
Frame: J88 - 57mm Flat oak rounded back edge
Standard Frame: R457 - 55mm Reverse burnished silver over black
Service rating : Great service
Product : Arrived in good time and was well packaged.
Really good quality frame, and my picture looks amazing. However the measurements were a couple of mm off which meant I had to shave a tad off the top of my picture despite this I would probably use this company again
Frame: J96 - 23mm Flat smooth brushed black
Frame: R1085 - 45mm Painted white 'coastal tray'
Ordering online was a simple process. And s i had opted to collect, when my frames were ready I received an email and phone call.
Frame: J9 - 20mm Flat ash
Service rating : They took a week to come, And they were well packed
Product : Very pleased with my 5 frames
Alway buy my frames here
As I have more choice
Multiframe: J34 - 31mm Faint gold crackle effect gold leaf
Good service at a reasonable price. Easy to select the frame that I wanted and it came just as ordered.
Frame: R982 - 18mm Burnished gold / black sides
Service rating : Easy ordering from website quick delivery
Product : good quality material, well made, correct to size, quickly expedited
Standard Frame: J96 - 23mm Flat smooth brushed black
Frame was perfect for a print I bought while abroad. Quickly dispatched in what I would describe as rather a large box but all good. I will be using their services again in the future
Frame: C53 - 50mm High top brown Gold Line
Service rating : The frame was delivered 3 days earlier than arranged, & we were away, meaning we had to ask a neighbour to take it in for us, fortunately he was able to do this., but as it was a large frame we’d have appreciated being in as planned to receive it.
Product : Very well packed as a large frame!
No problem with the frame, all as hoped & suits our picture well.
Frame: D4 - 32mm Gold spot red vein (resin)
Service rating : Excellent
Product : I have had several frames from Picture Frames Express and not had an issue, but my latest order arrived and the frame was broken. I contacted Picture Frames Express and I received a new frame within a couple of days. I will definitely continue to use them for my custom Picture Frames. Excellent customer service. Thank you
Frame: D4 - 32mm Gold spot red vein (resin)
Service rating : Customer service could not have been better. Really quick to respond, friendly, helpful and checking to make sure they had the right info (after my original error 🤦🏻♀️). Service like this is really 5*!!
Product : Delighted with my frame and mount. Highly recommend and will definitely use again. Customer service was also brilliant and friendly. So many choices, quality is excellent.
(I realised on confirmation I’d made an error so emailed. Really quick response and adjusted frame and mount sizing.).
Frame: K81 - 28mm Sloped white grain wash
Service rating : good, well packaged
Product : Sadly this was a replacement frame for one that was bought previously from this company, that was clearly being eaten by something inside the wood. Binned the original frame to avoid an infestation in other wooden items. Other frames purchased at the same time appear unaffected and we hope the replacement will be too.
Frame: R627 - 23mm Brushed bronze with black edges
The usual excellent service and product from PFE. I have used this firm many times now and they’ve never let me down.
Frame: J43 - 20mm Flat smooth black
Service rating : No problems
Product : Well made with clean, tightly mitred corners.
Frame: R248 - 42mm Smooth white with light pine line details
Frame: R231 - 85mm Painted grain reverse step matt white
Service rating : Good service
Product : Bought this frame several times and would highly recommend it
Frame: R1126 - 43mm 'daliha' gold (c)
Service rating : Just good service, which was accompanied with lots of packing.
Product : The frame is made from plastic. That's why it's a bit of light, and seems empty inside what is somehow unusual for a frame. But it is meant for a picture framing, and be hung on the wall untouched dozens of years. Overall. It's good, and made quite to perfection. When the picture was installed in the frame, it looks excellent.
The purchase was good, and the frame was delivered with lots of extras, the glass, rope and fixings. For that is special thanking.
Frame: D20 - 20mm Mahogany gold line
Service rating : Prompt delivery, well packed.
Product : Ordered this frame for my recent cross stitch and it is perfect, very well made.
I will be using this company again.
Frame: R476 - 70mm Alora burnished gold
Service rating : essy and quick
Product : VERY HAPPY WITH THE FRZME, SERVICE AND COST.
Frame: R264 - 38mm Flat grain medium oak wrap (mdf)
Service rating : Great quality as always
Product : Great quality frames for a great price
Frame: P97 - 50mm Old rustic gold twirl (high pattern)
Frame: R371 - 55mm Lacquered Shabby chic black
Always use picture frames express for my paintings. The surface is wonderful the picture frames are extremely good quality and if anything is damaged in the post they replace it for me no quibble thank you picture frames express for a wonderful service.
Frame: J43 - 20mm Flat smooth black
Service rating : Frames arrived in a few days after ordering
Product : The frames are very well made and look really good.
Frame: R1037 - 20mm Flat light oak (veneer)
Service rating : Whilst the frames are of a very good quality, I was disappointed by the turnaround time. Having contacting the framers prior to order, asking if the frames would be ready in time for an event (and being reassured as much), the frames took well over two weeks to arrive - missing the event they were destined for by a full week. (Ordered May 13, arrived May 30). Had I thought they would have taken so long to arrive (as this was a repeat order, and the first had arrived quickly) I'd have gone elsewhere. Suffice it to say that Frames Express have lost a customer. Whilst I'm sure that this is not common, better communication (i.e. an email to say that my order had been delayed due to the amount of orders received), would have been appreciated and maybe I could have made alternative arrangements.
Product : Good quality frames.
Mount: Iced white ingres-3973
Frame: R933 - 18mm painted grain black
Service rating : Easy to use site, prompt delivery. Did not need any assistance.
Product : Great quality made to measure frame.
Frame: J90 - 30mm Flat painted grain black
Service rating : Service was excellent from order to delivery.
Product : Great quality frame, exactly as I ordered.
Easy website to order from and a quick delivery time.
Would definitely recommend.
Frame: J6 - 37mm Flat oak rounded back edge
Frame: R589 - 32mm Painted black grain white
Service rating : Very good fast service.
Easy to use website.
Product : As expected, looks great with the picture inside.
Fast service.
Standard Frame: CF112 - 10mm Painted grain black - 22mm depth
The frame looks great and it was easy enough to attach the painting, but be careful that they are fragile, and the edge can easily be chipped or dented if not handled carefully
Frame: R723 - 20mm Painted grain marigold yellow
Service rating : Promptly made and dispatched.
Product : Quality bespoke frame in a colour to suit the poster it was for.
Easily mounted with hanging kit.
Product exactly as described and perfect fit.
Made and dispatched promptly. Well packed.
Frame: A30 - 20mm Painted grain black
Service rating : Great service. Rapid delivery by own personnel rather than a separate courier. Very well packaged
Product : Great smart looking lightweight large picture frame. I was struggling to find a lightweight frame for displaying a maritime chart. These bespoke frames are lightweight, reasonably priced and delivered much quicker than expected. Was very (pleasantly) surprised to see the delivered by the manufacturer direct rather than through a courier. They were also very well packaged to ensure no damage in transit.
Got some command stickers to support the frames, but the manufacturers supplied fixing was actually much better.
Frame: R1126 - 43mm 'daliha' gold (c)
Service rating : Excellent
Product : I have used Picture Frame Express over the past ten years to frame all of my art prints in various styles. This company sells stunning products and provides excellent customer service. The website is easy to use. You cannot go wrong with PFE. All my friends now use PFE.
Frame: R51 - 45mm Scoop obeche (unfinished)
Service rating : Good quality, well packaged for shipping
Product : Nice, classic frame especially when paired with R875 liner/slip.
Frame: C59 - 23mm Smooth cushioned black
Exactly as described on order, Good quality, v pleased
Frame: R1061 - 54mm Brushed Gold and Black (side)
Service rating : The tape is exactly what it should be, strong, durable and fit for purpose, and arrived within the same packaging as the frame.
Product : I purchased the frame online, and the delivery was exactly within one week of ordering. I shall be buying more of this frame type again, as it is just the right level of simplicity and sophistication I am looking for in the framing of my artworks.