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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 409 customer reviews

Date Product Score Customer Comment

Frame: R107 - 30mm Painted grain reverse step matt white

Service:5Product:++

Service rating : supplied a frame to my requirements
Product : i thought it was a nice frame

Frame: R529 - 32mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : Quality frame, perfect made to measure dimensions. Very well protected and packaged, arrived in good time
Product : Great quality made to measure frame. Perfect for my picture. Love the real oak .

Mount: Iced white ingres-3973

  • Customer also bought: .... :
  • Mount: Iced white ingres-3973
Service:5

Excellent service fast and good quality.
Website easy to use.

Frame: R812 - 37mm Vintage mint (resin)

  • Customer also bought: .... :
  • Frame: R812 - 37mm Vintage mint (resin)
  • Frame: R813 - 37mm Vintage blue (resin)
Service:5

Great service

Frame: R370 - 52mm Painted grain black with gold inside line

  • Customer also bought: .... :
  • Frame: R369 - 52mm Painted grain black with silver inside line
Service:5Product:++

Service rating : Prima service, snelle verzending. Bij twijfel nemen ze contact op.
Product : Ook een hele mooie lijst.

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Good value. Well made. Dimensions were exactly as required (important). Excellent packaging. All fixings provided. Delivery time was acceptable. No complaints. I will be using again.
Product : As described and as required. Great value. Fairly light weight but just right for prints/posters.

Standard Frame: J90 - 30mm Flat painted grain black

Service:5Product:++

Service rating : Excellent frames at affordable prices. Delivered very quickly and expertly packed. Overall and excellent product and service, would not hesitate to recommend
Product : great frames excellent materials

Frame: R43 - 20mm Smooth deep black

Service:5Product:++

Service rating : Great service. Frames were easy to order, they were delivered quickly very well packed.
Product : Great product.very good quality.

Frame: A30 - 20mm Painted grain black

Service:1Product:--

Service rating : Poor quality for the price and ended up buying a large photo frame from a well known shop for £6. Wouldn’t buy from this company again
Product : Poor quality and over priced

Frame: AL - P11 - 03 - 7mm Polished silver

  • Customer also bought: .... :
  • Frame: AL - P11 - 03 - 7mm Polished silver
Service:5

Just a beautiful frame very good quality very friendly staff I will recommend frame Express to all my friends and family

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : The website was easy to use and when the frame arrived safely it was a perfect fit. I would definitely use them again.
Product : Looks good and fitted perfectly.

Frame: J90 - 30mm Flat painted grain black

Service:5Product:++

Service rating : Very helpful at the telephone when I called to discuss samples. The frames I ordered (3) all arrived when promised, were well made and exactly as detailed.
Product : Comments as above. Very good value for money.

Frame: R178 - 32mm Flat cream drfitwood

Service:5Product:++

Service rating : Nice frame, fits well. Will be buying more.
Product : Nice looking frame, and thanks to the fitting and ordering guide it looks good.

Frame: N75 - 30mm Flat oak rounded back edge

Service:5Product:++

Service rating : First class experience..All as expected well packaged, timely delivery and the product was exactly as expected and great value for money. Will use again
Product : Quality frame and great value.

Frame: R791 - 20mm Painted black mottled gold lines

  • Customer also bought: .... :
  • Frame: R791 - 20mm Painted black mottled gold lines
  • Frame: R711 - 20mm Stepped black wash
  • Frame: R438 - 37mm Urbane dark mahogany over burgundy
  • Frame: R887 - 20mm High gloss walnut black edges
  • Frame: R873 - 27mm Victorian dark walnut
Service:5

Simply the very, very best. I would never use any other framing company!

Frame: A30 - 20mm Painted grain black

Service:4Product:+

Service rating : Competitively priced, good quality product vs other bespoke framing services
Product : See above; quality & pricing

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Really quick turn around, wasn’t sure how it would be with the sizing but my print looks amazing, using your service saved me a fair bit of money as I usually get the prints framed professionally
Product : Good quality, perfect sizing

Frame: R624 - 95mm Painted grain black - 15mm bronze slip

Service:5Product:++

Service rating : Not only could I build the frame I wanted
To suit my art but the speed and quality of what I received is amazing! I’ve bought three now and each one had been flawless. Thanks!!!!
Product : Amazing quality! Speedy delivery and incredibly welll packaged for delivery

Frame: R107 - 30mm Painted grain reverse step matt white

  • Customer also bought: .... :
  • Frame: R105 - 30mm Painted grain reverse step black
Service:5Product:++

Service rating : I have purchased frames many times from this company and I have always been impressed by the quality of the frames and how quickly they arrived.
The staff are very helpful and there is a great selection of frames
The website is very easy to use too.
Product : Perfect fit and quality. Great

Frame: R407 - 52mm Painted grain reverse step walnut

Service:5Product:++

Service rating : Excellent service. Arrived on time. Great product second time I’ve used Picture Frames Express.
Product : Loved the product. Good quality. Arrived on time.

Frame: P20 - 20mm Flat smooth matt white

Service:5Product:++

Service rating : Super easy to use website, fast efficient service, very happy to recommend.
Product : Great frame, came quickly, from a super easy to use website. Very happy with the frame. I just wish it had come in a little less packaging, but it did arrive safely and undamaged.

Frame: P14 - 48mm Flat painted grain white

Service:4Product:+

Service rating : Overall, a very good service. Prices are competitive, frames are sound and packaging excellent.
Product : Sound frame for a good price.

Frame: J96 - 23mm Flat smooth bruhsed black

Service:5Product:++

Service rating : Great service
Product : Great quality, I am very happy with the frame

Mount: Ivory-8043

  • Customer also bought: .... :
  • Frame: B1 - 32mm Flat pitted grain brown
Service:5Product:++

Service rating : I had a gorgeous painting given me about 25 years ago and never got round to framing it. During lockdown I finally found the time to sit down and order a frame as it was a funny size. I was over the moon with it. It was perfect and just the eight size. It made the painting standout even more. So very happy. Thank you.
Product : Great workmanship, vast amount of choice and reasonable prices. Didn't have to wait too long until it arrived either.

Frame: J43 - 20mm Flat smooth black

  • Customer also bought: .... :
  • Frame: J43 - 20mm Flat smooth black
Service:3

The order process was easy, but the quality of the frame was a little bit poor.

Standard Frame: C32 - 40mm Light gold leaf and lines

  • Customer also bought: .... :
  • Standard Frame: C32 - 40mm Light gold leaf and lines
  • Frame: C32 - 40mm Light gold leaf and lines
  • Frame: A30 - 20mm Painted grain black
Service:5

Great service

Frame: R345 - 20mm Painted grain Light oyster grey

  • Customer also bought: .... :
  • Frame: R345 - 20mm Painted grain Light oyster grey
Service:5

As always great quality and price. Helpful web site that's easy to use and well made frame.

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Frame: A30 - 20mm Painted grain black
Service:5

I’m very happy with my well made frame.

Frame: N34 - 14mm Painted grain black

Service:5Product:++

Service rating : I have ordered from picture frames express twice, the first time was during lockdown. I needed a custom made frame at short notice for a birthday present. A quick phone call to them after I’d placed the order to explain the situation and they were very helpful and the frame arrived in time. Well protected and good quality - have used them again since and equally happy
Product : Very good quality and well packaged

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : The huge amount of choice on the website meant we were able to order the perfect frame. Great quality. Would definitely use again for a custom sized frame.
Product : Exactly what we wanted. Would definitely order again for a custom sized frame.

Frame: R678 - 40mm Touchwood oak (veneer)

Service:5Product:++

Service rating : A well presented website that allows the buyer to select from a huge range of styles to suit your art. Simply input the outside dimensions you need and the depth of recess, choose your frame and accessories, then on to payment and delivery. Your invoice will follow almost immediately. Within a few days you receive notification of when to expect delivery Before you know it you’re standing back admiring your new artwork in place, Celebratory glass in hand.
Product : Very impressed with the quality, well made and a lovely crisp finish to the form and lines of the frame. Decorative in style and confident in construction, sounds an odd phrase for a picture frame I know, but I’m chuffed.

Standard Frame: B1 - 32mm Flat pitted grain brown

Service:5Product:++

Service rating : Great service and quick delivery
Product : Great service and quick delivery

Multiframe: J25 - 20mm Flat ash with slight rounded edges

Service:5Product:++

Service rating : Excellent website, so easy to configure and finalise my order. Arrived as scheduled, very well packed. Most importantly- frames were excellent. Quality materials all round
Product : I just did this !l..l..l.l.

Frame: R457 - 55mm Reverse burnished silver over black

Service:5Product:++

Service rating : Excellent service with fast delivery. The frames are great!
Product : Good quality frames and made exactly to requested size.

Frame: AL - P97 - 151 - 22mm Flat brushed pale gold

Service:5Product:++

Service rating : Always delighted with what is delivered. Their measurements are spot on and the finished product never disappoints.
Product : Previous comments apply..

Standard Frame: A23 - 22mm Matt grain blue

Service:5Product:++

Service rating : Really good!
Product : Really good quality! Highly recommendable

Frame: Bx14 - 20mm Painted grain white 30mm white box

  • Customer also bought: .... :
  • Frame: Bx14 - 20mm Painted grain white 30mm white box
Service:5

Just as described, and delivered safely and on time. Definitely recommended.

Mount: Iced white ingres-3973

  • Customer also bought: .... :
  • Mount: Iced white ingres-3973
  • Accessory: Iced white ingres-3973 - White core
Service:5

Frame Express have supplied many frames for us. All have been exactly what we wanted and we would recommend this company.

Frame: R67 - 25mm Vichy red mottle gold, green band

Service:5Product:++

Service rating : Excellent allround
Product : It matches all of your previous frames

Frame: R539 - 44mm Distressed antique gold with cracked stone paint

Service:5Product:++

Service rating : Clear, easy to follow instructions with a wide choice of styles, colours and sized frames available. Fast turnaround and despatch. The frames are exactly the size ordered and are of a good quality. I am especially pleased with the strong MDF backing sheet. The picture looks really good in its new frame.
Product : Clear, easy to use instructions with a wide choice of frame styles, colours and dimensions available. Prompt turnaround and despatch. The frames are of good quality and the exact size ordered. I am especially pleased with the strong MDF back board. The picture looks really good in its new frame.

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : Great product, speedy delivery.
Product : All good. Solidly made, easy to order.

Frame: P90 - 85mm Baychevelle black

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  • Frame: R826 - 32mm Grey and white
Service:5Product:++

Service rating : Perfect and easy to order
Product : Frames were well packed and exactly what I wanted.

Standard Frame: J4 - 45mm Flat ash

Service:5Product:++

Service rating : Very high standard of workmanship on the frame, It arrived in good time and was very well packaged to avoid damage. I'll definitely use them again and have no hesitation in recommending them.
Product : Superb frame, fully matched my expectation.

Frame: R191 - 25mm Antique silver with hessian inside edge detail

Service:3Product:-

Service rating : The frame was delivered on time however we had asked for a rear stand that wasn’t fitted.
Product : As stated, great product but not as ordered

Frame: R85 - 38mm Flat grain black ash wrap (mdf)

Service:5Product:++

Service rating : Nice quality frame, easy to use site, friendly and helpful staff and reasonable delivery. What more could you want?
Product : Fits my print perfectly and is exactly the colour shown online.

Frame: C84 - 40mm Flat smooth black

Service:5Product:++

Service rating : Excellent quality frames and excellent customer service
Thank you
Product : Excellent quality frames.

Mount: Stone-8632

  • Customer also bought: .... :
  • Mount: Stone-8632
  • Mount: Pastel green-8426
  • Mount: Pale ivory ingres-3987
Service:4

Carefully packaged and good ordering website, easy to use
Contacting me to say order accepted and when it would arrive was a bit slow

Frame: P98 - 30mm Old rustic silver kidney (high pattern)

  • Customer also bought: .... :
  • Frame: R736 - 20mm White lined vintage painted black
  • Frame: R760 - 30mm Painted black with silver lines
  • Frame: R105 - 30mm Painted grain reverse step black
  • Frame: R699 - 44mm Antique silver over burnished black
  • Frame: R677 - 40mm Touchwood walnut and oak (veneer)
  • Mount: Pure white-sw23
  • Frame: Bx1 - 33mm Painted grain black 30mm black box
Service:5Product:++

Service rating : I've used Picture Frames Express a few times now, as I think they do an amazing job - easy to design, good quality, and quick delivery. Super happy... again.
Product : Another perfect fit and a perfect match

Mount: Pure white-sw23

Service:5Product:++

Service rating : Great service .Mount was easy to order on the website and arrived very well packaged.The quality of the card was beautiful.
Product : Good quality ....sturdy card with expensive looking bevelled edge .

Frame: R686 - 65mm Meranti schaibin gold (high pattern)

Service:5Product:++

Service rating : Fabulous frames, excellent customer service and swift delivery.
Product : Gorgeous frame – a perfect match with the painting.

Frame: R344 - 20mm Flat Smooth white

Service:5Product:++

Service rating : Great service, beautiful product
Product : Great service, beautiful product

Frame: R85 - 38mm Flat grain black ash wrap (mdf)

Service:5Product:++

Service rating : Yes would buy again. Lovely quality and excellent value for money. Fitted antique prints of different non standard sizes perfectly. Delivered quickly. Very Happy!
Product : Excellent quality and value

Frame: R599 - 30mm Painted grain cyan

  • Customer also bought: .... :
  • Frame: R599 - 30mm Painted grain cyan
  • Frame: R723 - 20mm Painted grain marigold yellow
  • Frame: R361 - 20mm Painted grain matt white
  • Frame: R797 - 20mm Painted blue grain
  • Frame: A30 - 20mm Painted grain black
Service:5

Delivery was excellent goods well packed and the different colour frames were as advertised would definitely use again. Highly rccommended

Mount: Soft white-Aq1

Service:5Product:++

Service rating : Fast and efficient. Items well packed. Reasonable prices and good quality product.
Product : Item was of a good quality and at a rrasonable price.

Standard Frame: P98 - 30mm Old rustic silver kidney (high pattern)

Service:5Product:++

Service rating : Great service pleased with the frames
Product : Looks great very happy with this frame

Frame: R687 - 28mm Antique gold

Service:5Product:++

Service rating : Excellent quality frame, made to measure and with a variety of styles from which to choose. The frame was delivered very quickly and was extremely well packaged.
Product : Excellent quality frame - easy to insert the picture we had.

Frame: A35 - 26mm High Top Brown Gold Line

Service:5Product:++

Service rating : Absolutely over the moon with the frame , excellent value for money . Would and will recommend them to family and friends
Product : Exactly what I wanted , made to measure perfectly

Frame: R429 - 45mm Shabby chic reverse step duck blue

  • Customer also bought: .... :
  • Frame: R429 - 45mm Shabby chic reverse step duck blue
Service:5

Excellent, easy to use on-line ordering system. Prompt delivery with very robust packaging. High quality materials and workmanship

Mount: Pure white-sw23

  • Customer also bought: .... :
  • Mount: Pure white-sw23
  • Frame: K81 - 28mm Sloped white grain wash
Service:5

Excellent - so pleased with my frames & mounts. My pictures now look professionally framed, at a fraction of the cost.

Mount: Soft white-Aq1

Service:5Product:++

Service rating : The frames were beautifully made and well wrapped and communications were good.
Product : Mounts beautifully cut exactly to size ordered

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