Service rating : Slight delay due to my selected frame being out of stock but very happy with customer service and my frame. Product : Very happy with my frame.
Service rating : Lovely frame, fast and efficient service. Good choice of frames to choose from. Product : Lovely frame, exactly as it looks like on the website.
Service rating : The frame arrived very quickly and was of excellent quality. I would certainly use the company again. It would have been even better to have non reflective acrylic as an option. Product : The frame was exactly what I wanted and it was made to a ver high standard
Service rating : Good service but a little dissapointed the mitres weren't perfect Product : In hindsight too smooth a finish, almost looks plastic but that was my choice. I was dissapointed that one of the mitres wasn't perfect and slightly raised
Service rating : I am impressed with the quality of the picture frame and it was exactly what I wanted and how itvwas described Product : Excellent service and product
Service rating : User friendly online customisation, and a great finished product. Very happy with my purchase and would use again. Price is value for the fact it's customised and well made Product : Excellent purchase process
Service rating : Excellent service and easy to negotiate the website. This is now my go to place when ordering custom made picture frames. Great quality and well packaged. Superb customer service Product : Quality frames, custom made to my exact instructions. Delivered on time and we’ll protected from the rigours of travelling off the mainland
Service rating : Excellent service - they made the frame to a non standard spec exactly as I requested. Also, this time, the frame was with me very quickly. I usually allow up to two weeks to receive frames, but this was only a week. Product : Lovely frame and with non reflective glass, it works well with the painting
Service rating : The website is easy to navigate, I was able to order bespoke mount boards to suit my existing frames and artwork. I cannot fault the service and will definitely be a returning customer Product : I received exactly what I ordered. The quality is excellent!
Service rating : Excellent service from his company Fast delivery and very helpful customer centre too. Great range of frames at colours, styles and pries to suit. Would recommend. Product : This colour frame was chosen by me and tones in our home beautifully. Good quality and fixing accessories. Delivered promptly.
Service rating : I have used Picture Frames Express twice now and have been delighted with the frames and experience both times. The most recent time, one of the 5 frames I was ordering was for a picture for my mum, who is terminally ill. I called Picture Frames Express straight after ordering to tell them this and ask if there was any chance of them getting the frames to me sooner than the usual timeframe, to maximise my mum's enjoyment of the framed picture. They were brilliant and spoke to their framers and told me they could do the order immediately and get the frames to me the next day which they did. My mum is delighted with her framed picture and happily, is still here to enjoy it! Product : Exactly as appeared on the website and looks great.
Service rating : Easy ordering process, well packaged as it survived the rough handling of Royal Mail. (Box was battered, contents perfect). Despatched and delivered very quickly. Product : Colours and finish accurately shown on the website. Finish of product is great. Well put together and made exactly to custom size requested. Looks even better with the pictures now mounted and on the wall.
Service rating : I always buy from them. Great value, easy to use website. The frames are well packaged. Product : Have used before and liked it. Go's well with my embroidery.
Service rating : Very simple to design and order frames on the website. Delivery was very quick and it was very well protected by the packaging. I would definitely recommend them. Product : I purchased a very large frame to take a custom made map. I was concerned that such a large frame might be flimsy and fragile but it turned out to be sturdy and well made.
Service rating : Easy site to use, big range, frames made to the exact dimensions you need. Delivered promptly and looks great. I was doubtful about the plexiglass but it looks just as good as real glass without the fragility. Product : Looks great and sets off the painting well.
Service rating : Excellent service the frame arrived within a few days, expertly packaged very pleased with the service. Product : A very well made frame for the money .
Service rating : Very impressed with this service. The mounts fitted beautifully within the bespoke frame and saved me money having to employ professional framers Product : Fantastic service. Very impressed with the finished result
Service rating : Although the products are to a high standard and were forwarded in good time, Parcelforce provided a very poor delivery service. They provided digital confirmation of an hour time period when they would deliver, then attempted to deliver several hours earlier than that stipulated. I was available throughout their confirmed delivery time period, unaware that there was already a failed delivery attempt card in my postbox.
This unreliability caused me unnecessary inconvenience and I was merely provided with the entire next day for a re-delivery attempt.
When I questioned the driver the following day, he used the oldest excuse in the book by claiming he "broke down" the day before. Surely that would have made him later rather than several hours early. Product : Products were to a high standard and dispatched in good time.
Service rating : Picture Frames do a superb job in every way. Their website is very easy to follow, allowing you to order from hundreds of different styles in any permutation of mount width and colour. If you have any query your call is answered promptly and courteously. Your frames arrive promptly and very well packed, so no damage in transit. And the quality is first class. I cannot praise these people too highly, and over the past six months I have ordered more than 40 frames from them. Product : The frames are beautifully made, with literally hundreds of different styles to choose from from simple to elaborate. They use acrylic rather than glass so they do not get damaged in transit and yet when they are on the wall you would not know they are not glass.
Service rating : The frame arrived within a few days and was exactly as requested. Product : A lovely frame and my cross stitch picture looks really good.
Service rating : I regularly order large quantities of mounts. They are good quality and arrive quickly. Would recommend to a friend. Product : Good quality product. Sizes spot on.
Service rating : Frame arrived and is first class. It is the 5th frame I’ve ordered from the company and was perfect in size and fabulous quality as usual. Arrived really quickly after ordering. Product : Absolutely brilliant in every way
Service rating : Frame size spot on, really well packaged and quick delivery. Definitely gets my recommendation. Product : Size just as ordered to fit my jigsaw.
This company provides opportunities to design your own frame - starting with the exact size to fit your picture, then the type and size of mount and the type, style and colour of the frame itself. You can even add a photo of your art work to see what the finished frame will look like. Once ordered their service is quick and efficient. Sounds like a premium service - it is. And at a premium price - no the price is very reasonable for a good quality product.
Quick and efficient service, easy website to use. Great choice of frames with options of hanging or freestanding. Very helpful when I phoned with a query.
Service rating : The frame I bought was the perfect size and very professionally made. Recommend PFE to anyone Product : Frame was exactly what I needed - 5 star
Service rating : I was informed by telephone the frame material I chose was damaged. I was offered a similar but more expensive alternative at no extra cost. Within 16 hours from that call the frame arrived. The frame is perfect for the picture and looks great. I would recommend using this company as I will in the future. Product : The frame looks grand for the price. We are very pleased with it.
Service rating : Fantastic service. Mounts absolutely perfect. Highly recommended. Will you this business again Product : Looks great and quality spot on
Service rating : Great website for getting exactly what you are after, products delivered on time and as expected Product : Easy to navigate bsite. good product selection and quality.
Service rating : Excellent service in delivering a bespoke frame, from advice before purchase, through to checking and confirming order requirements and being kept up to date with progress. Frame came well packaged and promptly delivered. Would definitely recommend! Product : Great product, as described and expected.
Service rating : Delighted with my new frame. Even nicer than I expected. Arrived promptly and well packaged. May soon need to order another one. Product : Delighted with my new frame. Even better than I expected. Arrived promptly and well packaged.
Service rating : The frame took longer to arrive than stated on the website,but when I enquired they responded quickly and the frame arrived quite soon afterwards.I am pleased with the product.I like the website, it explains all the different aspects of picture framing well, and it makes choosing your frame and mount easy. Product : It's as described on the website, and comes well-packaged and with clear instructions.
Service rating : An excellent quality customised frame made and delivered in just 3 days. Frame mitres accurately made and strongly fixed. Online frame design software was easy to use. Will certainly be back for more. Product : A high quality custom made product delivered on time.
Frame: R624 - 95mm Painted grain black - 15mm bronze slip
Service rating : Perfection, as always.
Product : Superb quality frame. Fast delivery, excellent, as always
Frame: R569 - 35mm Scooped burnished bronze
Service rating : Slight delay due to my selected frame being out of stock but very happy with customer service and my frame.
Product : Very happy with my frame.
Frame: A30 - 20mm Painted grain black
Service rating : Lovely frame, fast and efficient service. Good choice of frames to choose from.
Product : Lovely frame, exactly as it looks like on the website.
Accessory: Hanging hook & pin - single - x 5
Service rating : Very quick delivery and safely arrived.
Product : Good quality, very useful easy to place
Standard Frame: J12 - 22mm Flat oak with slight rounded edges
Service rating : The frame arrived very quickly and was of excellent quality. I would certainly use the company again. It would have been even better to have non reflective acrylic as an option.
Product : The frame was exactly what I wanted and it was made to a ver high standard
Frame: R780 - 52mm Smooth reverse step matt white
Service rating : Good service but a little dissapointed the mitres weren't perfect
Product : In hindsight too smooth a finish, almost looks plastic but that was my choice. I was dissapointed that one of the mitres wasn't perfect and slightly raised
Frame: R887 - 20mm High gloss walnut black edges
Amazing, super fast and accurate to within a mm service. All online retailers should aspire to be this good. Thank you
Frame: R644 - 20mm Painted vintage black
Service rating : Excellent service (again). Well made frames at a good price.
Product : Well made frame at a good price
Frame: R464 - 52mm Scooped grained dark blue grey
Very quick and efficient. The website is really easy to use and they responded quickly to an email question I submitted.
Multiframe: A36 - 12mm Graphite silver
Service rating : I am impressed with the quality of the picture frame and it was exactly what I wanted and how itvwas described
Product : Excellent service and product
Frame: A23 - 22mm Matt grain blue
Service rating : Good, prompt service and well made frame
Product : Well made frame, good value for money
Multiframe: A30 - 20mm Painted grain black
Service rating : User friendly online customisation, and a great finished product. Very happy with my purchase and would use again. Price is value for the fact it's customised and well made
Product : Excellent purchase process
Frame: R750 - 20mm Dark brown mahogany
Service rating : Excellent frames that came promptly and well packaged.
Product : frames came correct size as ordered
Frame: D10 - 10mm Bright gold with matt gold sides
Service rating : Ordered two frames, and delighted with purchase. Delivered in time specified.
Product : Frame as ordered. Happy with quality.
Frame: C84 - 40mm Flat smooth black
Service rating : Polite, efficient and helpful.
Product : Great quality and speedy service.
Standard Frame: CF551 - 14mm Smooth black - 42mm depth
Service rating : Excellent service and easy to negotiate the website.
This is now my go to place when ordering custom made picture frames.
Great quality and well packaged.
Superb customer service
Product : Quality frames, custom made to my exact instructions.
Delivered on time and we’ll protected from the rigours of travelling off the mainland
Frame: P20 - 20mm Flat smooth matt white
Simple, fast, good product
Standard Frame: CF113 - 10mm Painted grain white - 22mm depth
Service rating : Quick service. Great product. Well packaged. Thank you!
Product : High quality picture frames.
Frame: R766 - 20mm Wenge and Maple
Service rating : Excellent service - they made the frame to a non standard spec exactly as I requested. Also, this time, the frame was with me very quickly. I usually allow up to two weeks to receive frames, but this was only a week.
Product : Lovely frame and with non reflective glass, it works well with the painting
Mount: Bluebell-8053
Service rating : The website is easy to navigate, I was able to order bespoke mount boards to suit my existing frames and artwork. I cannot fault the service and will definitely be a returning customer
Product : I received exactly what I ordered. The quality is excellent!
Frame: R345 - 20mm Painted grain Light oyster grey
Service rating : Excellent service from his company Fast delivery and very helpful customer centre too. Great range of frames at colours, styles and pries to suit. Would recommend.
Product : This colour frame was chosen by me and tones in our home beautifully. Good quality and fixing accessories. Delivered promptly.
Frame: R347 - 20mm Painted grain Light stone grey
Service rating : I have used Picture Frames Express twice now and have been delighted with the frames and experience both times. The most recent time, one of the 5 frames I was ordering was for a picture for my mum, who is terminally ill. I called Picture Frames Express straight after ordering to tell them this and ask if there was any chance of them getting the frames to me sooner than the usual timeframe, to maximise my mum's enjoyment of the framed picture. They were brilliant and spoke to their framers and told me they could do the order immediately and get the frames to me the next day which they did. My mum is delighted with her framed picture and happily, is still here to enjoy it!
Product : Exactly as appeared on the website and looks great.
Standard Frame: R327 - 45mm Shabby Chic blue over cracked brown (resin)
Service rating : Easy ordering process, well packaged as it survived the rough handling of Royal Mail. (Box was battered, contents perfect). Despatched and delivered very quickly.
Product : Colours and finish accurately shown on the website. Finish of product is great. Well put together and made exactly to custom size requested. Looks even better with the pictures now mounted and on the wall.
Frame: R9 - 40mm Flat smooth black
Service rating : I always buy from them. Great value, easy to use website. The frames are well packaged.
Product : Have used before and liked it. Go's well with my embroidery.
Frame: P9 - 23mm Red mahogany gold line
Service rating : Very simple to design and order frames on the website. Delivery was very quick and it was very well protected by the packaging. I would definitely recommend them.
Product : I purchased a very large frame to take a custom made map. I was concerned that such a large frame might be flimsy and fragile but it turned out to be sturdy and well made.
Frame: R530 - 30mm Flat silver black edge line detail
Service rating : Easy site to use, big range, frames made to the exact dimensions you need. Delivered promptly and looks great. I was doubtful about the plexiglass but it looks just as good as real glass without the fragility.
Product : Looks great and sets off the painting well.
Frame: R637 - 38mm Painted vintage blue
Excellent. Again
Mount: Cloud-8050
The website is straightforward to use. The order was delivered promptly, superbly packaged. Great service.
Frame: R759 - 58mm Ornate antique gold (resin)
Service rating : Excellent service the frame arrived within a few days, expertly packaged very pleased with the service.
Product : A very well made frame for the money .
Frame: N91 - 47mm Green mottled marble gold line
Service rating : Very speedy and a very good standard. I was thrilled with the frame.
Product : Very happy with the frame.
Frame: R852 - 20mm Painted grain green
Service rating : Great and speedy service, good product, very carefully packaged
Product : Good frame, good quality, safely wrapped,
Frame: C63 - 15mm Smooth cushion black
Service rating : Excellent service and product as always.
Product : Excellent service - prompt and good quality
Frame: C32 - 40mm Light gold leaf and lines
Service rating : Very good service
Product : Prompt delivery and very accurately cut frame and mount
Mount: Iced white ingres-3973
Service rating : Very impressed with this service. The mounts fitted beautifully within the bespoke frame and saved me money having to employ professional framers
Product : Fantastic service. Very impressed with the finished result
Standard Frame: R345 - 20mm Painted grain Light oyster grey
Service rating : Although the products are to a high standard and were forwarded in good time, Parcelforce provided a very poor delivery service. They provided digital confirmation of an hour time period when they would deliver, then attempted to deliver several hours earlier than that stipulated. I was available throughout their confirmed delivery time period, unaware that there was already a failed delivery attempt card in my postbox.
This unreliability caused me unnecessary inconvenience and I was merely provided with the entire next day for a re-delivery attempt.
When I questioned the driver the following day, he used the oldest excuse in the book by claiming he "broke down" the day before. Surely that would have made him later rather than several hours early.
Product : Products were to a high standard and dispatched in good time.
Frame: C63 - 15mm Smooth cushion black
Service rating : Picture Frames do a superb job in every way. Their website is very easy to follow, allowing you to order from hundreds of different styles in any permutation of mount width and colour. If you have any query your call is answered promptly and courteously. Your frames arrive promptly and very well packed, so no damage in transit. And the quality is first class. I cannot praise these people too highly, and over the past six months I have ordered more than 40 frames from them.
Product : The frames are beautifully made, with literally hundreds of different styles to choose from from simple to elaborate. They use acrylic rather than glass so they do not get damaged in transit and yet when they are on the wall you would not know they are not glass.
Frame: A29 - 15mm Mahogany distressed gold line
Service rating : The frame arrived within a few days and was exactly as requested.
Product : A lovely frame and my cross stitch picture looks really good.
Mount: Soft white-Aq1
Service rating : I regularly order large quantities of mounts. They are good quality and arrive quickly. Would recommend to a friend.
Product : Good quality product. Sizes spot on.
Frame: R930 - 70mm Scooped black line silver
Service rating : Frame arrived and is first class. It is the 5th frame I’ve ordered from the company and was perfect in size and fabulous quality as usual. Arrived really quickly after ordering.
Product : Absolutely brilliant in every way
Standard Frame: A30 - 20mm Painted grain black
Service rating : Frame size spot on, really well packaged and quick delivery. Definitely gets my recommendation.
Product : Size just as ordered to fit my jigsaw.
Frame: R860 - 18mm Painted grain dark grey
This company provides opportunities to design your own frame - starting with the exact size to fit your picture, then the type and size of mount and the type, style and colour of the frame itself. You can even add a photo of your art work to see what the finished frame will look like. Once ordered their service is quick and efficient. Sounds like a premium service - it is. And at a premium price - no the price is very reasonable for a good quality product.
Frame: R345 - 20mm Painted grain Light oyster grey
Service rating : Poor quality never worth the price I paid very disappointed
Product : Poor quality Perspex not glass
Frame: R457 - 55mm Reverse burnished silver over black
Service rating : When I had a query, they were accessible by phone and very helpful.
Product : The frame when it arrived was true to image
Standard Frame: CF114 - 10mm Natrual - 22mm depth
Excellent service
Frame: N75 - 30mm Flat oak rounded back edge
Quick and efficient service, easy website to use. Great choice of frames with options of hanging or freestanding. Very helpful when I phoned with a query.
Frame: R37 - 70mm Scoop obeche (unfinished)
Service rating : Great service
Product : Well made product. Easy to order. Looks stunning.
Frame: R191 - 25mm Antique silver with hessian inside edge detail
Service rating : The frame I bought was the perfect size and very professionally made. Recommend PFE to anyone
Product : Frame was exactly what I needed - 5 star
Frame: R323 - 75mm Savona painted antique cream (high pattern)
Service rating : I was informed by telephone the frame material I chose was damaged. I was offered a similar but more expensive alternative at no extra cost. Within 16 hours from that call the frame arrived.
The frame is perfect for the picture and looks great.
I would recommend using this company as I will in the future.
Product : The frame looks grand for the price. We are very pleased with it.
Mount: Soft white-Aq1
Service rating : Fantastic service. Mounts absolutely perfect. Highly recommended. Will you this business again
Product : Looks great and quality spot on
Accessory: Pale ivory ingres-3987 - White core
A thorough service with good communication. Also willing to adjust frames according to preference after ordering.
Frame: A37 - 12mm Graphite grey
Service rating : Great website for getting exactly what you are after, products delivered on time and as expected
Product : Easy to navigate bsite. good product selection and quality.
Frame: R542 - 38mm Flat painted grain black
Service rating : Excellent service in delivering a bespoke frame, from advice before purchase, through to checking and confirming order requirements and being kept up to date with progress. Frame came well packaged and promptly delivered. Would definitely recommend!
Product : Great product, as described and expected.
Standard Frame: R231 - 85mm Painted grain reverse step matt white
Service rating : Great frames and super service. Wouldn’t use anyone else
Product : Great service and quality frames at a sensible price.
Frame: R357 - 75mm Antique gold with faint join line gold leaf
Service rating : Great frames, wide selection of styles and easy to use online designer. Prompt delivery.
Product : Beautiful frame, arrived promptly.
Frame: R908 - 70mm Painted grain reverse step black
Service rating : Delighted with my new frame. Even nicer than I expected. Arrived promptly and well packaged. May soon need to order another one.
Product : Delighted with my new frame. Even better than I expected. Arrived promptly and well packaged.
Frame: R851 - 20mm Painted grain orange
Service rating : Flexible choice
Reliable service
Everything it promises it delivers - literally
Product : Same comments as above thank you
Frame: A21 - 22mm Flat grain beech rounded edges
Service rating : The frame took longer to arrive than stated on the website,but when I enquired they responded quickly and the frame arrived quite soon afterwards.I am pleased with the product.I like the website, it explains all the different aspects of picture framing well, and it makes choosing your frame and mount easy.
Product : It's as described on the website, and comes well-packaged and with clear instructions.
Multiframe: R599 - 30mm Painted grain cyan
Quick delivery, good prices and well-made frames.
Frame: R924 - 15mm Flat baby blue
Service rating : Great. Do exactly what they say they’ll do.
Product : Looks good and as in picture
Frame: A30 - 20mm Painted grain black
Service rating : An excellent quality customised frame made and delivered in just 3 days. Frame mitres accurately made and strongly fixed. Online frame design software was easy to use. Will certainly be back for more.
Product : A high quality custom made product delivered on time.