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Customer Feedback

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Date Product Score Customer Comment

Standard Frame: BX94 - 20mm Painted grain light stone grey - 9mm pine box

Product:++

Exactly what I ordered, well packaged and delivered within the week.

Frame: R457 - 55mm Reverse burnished silver over black

  • Customer also bought: .... :
  • Mount: Ivory-Aq2
  • Frame: R407 - 52mm Painted grain reverse step walnut
  • Frame: D93 - 30mm Mahogany with black edge and gold line
  • Frame: D10 - 10mm Bright gold with matt gold sides
  • Frame: J25 - 20mm Flat ash with slight rounded edges
Product:++

Quality frame material.

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Great service. Easy to use website, it really couldn’t be easier to get a hand made frame just for your art work
Product : Great frames, very well made. Delivered in a timely manner and well packed. The web site is easy to use and navigate

Standard Frame: CF929 - 10mm Lustre Gold -23mm depth

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  • Standard Frame: CF930 - 10mm Lustre Silver - 23mm depth
Product:++

Excellent service and quality. Speedy delivery. Really well packed.

Frame: R110 - 30mm Regency pattern gold and red burnish

Service:5Product:++

Service rating : Excellent, fast and high quality.
Product : Great frame, exactly what we were looking for. Thank you!

Frame: J36 - 60mm Painted grain black raised back edge

Service:5Product:++

Service rating : Fantastic service. Even though I'd messed up my order nothing was too much trouble and the staff sorted it out straight away.
Product : Staff incredibly helpful even when I'd messed up my order.
Frame looks fantastic.

Frame: R1036 - 30mm Painted grain dark grey

Service:5Product:++

Service rating : Website easy to use, prompt delivery and frame was carefully packaged to avoid any damage in transit.
Product : Really pleased with the quality of the frame and mount. Quick delivery.

Frame: N75 - 30mm Flat oak rounded back edge

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  • Frame: R1059 - 31mm Flat Ash
Service:5Product:++

Service rating : Good
Product : Nice frames cut to correct size, diverted promptly

Multiframe: D20 - 20mm Mahogany gold line

Service:5Product:++

Service rating : Excellent.
Product : I ordered a frame with two windows as I was framing a finish photo and a medal from a race. I asked if I could have some extra coloured mount for under the medal and they added that in but didn’t charge extra! Good quality frame, mount and perspex. I will definitely use them again.

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Prompt and well wrapped with consideration for the environment.
Product : Great service as always from Pictureframesexpress!

Frame: R43 - 20mm Smooth black

Product:++

Frame: N75 - 30mm Flat oak rounded back edge

Service:5Product:++

Service rating : Great website and speedy delivery
Product : Very well made frame. Delivered beautifully packaged . Good website and speedy delivery.

Standard Frame: R1060 - 54mm Brushed Silver and Black (side)

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  • Frame: R1060 - 54mm Brushed Silver and Black (side)
Product:++

Frame: R897 - 26mm Smooth black antique gold line

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  • Frame: R926 - 22mm Antique mottled black
Service:5Product:+

Service rating : The price of the frames and the shipping costs are fine, and the transportation to the Netherlands is well organized. The communication is also good.
Product : The frame looks chic and the price is fine. However, it's a pity that there isn't a wider version available, then I would buy that too.

Mount: White - 058977

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  • Accessory: Double sided tape - 12mm x 50mtr
Product:++

The white mounts I ordered were great quality, accurately cut and the ordering process is very easy. I find Picture Frames Express products and delivery very consistent and reliable.

Frame: J9 - 20mm Flat ash

Product:++

Frame: J96 - 23mm Flat smooth brushed black

Service:5Product:++

Service rating : Excellent
Product : Perfect

Frame: R985 - 13mm High gloss red

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  • Frame: N34 - 14mm Painted grain black
Service:5Product:++

Service rating : good quality products, swift delivery.
Product : Nicely and good quality made product

Standard Frame: CF112 - 10mm Painted grain black - 22mm depth

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  • Standard Frame: CF111 - 10mm Painted grain brown - 22mm Depth
Service:5Product:++

Service rating : Good service. They reply promptly to email queries.
Product : Always great frames from this shop and they arrive in good time

Multiframe: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Excellent
Product : Worked perfectly, lovely set of art sketches set in 1 frame

Frame: J13 - 35mm Flat oak

Product:++

Frame: J13 - 35mm Flat oak

Product:++

As Above

Standard Frame: AL - P11 - 40 - 7mm Dark navy blue

Service:5Product:++

Service rating : Easy access to the design pages, products well described and received as expected.
Timing from order to delivery perfect
Product : Perfect design, cleverly constructed and perfect for the art work it was intended for.
One of the best on-line frames I have ordered, possibly the best in fact

Frame: R693 - 20mm Anjou antique gold with black back edge

Service:5Product:++

Service rating : Asordered and arrived on time.
Product : Beautiful frame that is very well made.

Frame: R9 - 40mm Flat smooth black

Service:5Product:++

Service rating : Lucy gave great advice and support, thank you
Product : good quality, quick and competitive
Thank you Lucy for the good advice and support

Frame: J43 - 20mm Flat smooth black

Product:++

My go to company for frames. Professional and great service. High quality items too.

Frame: E21 - 40mm Graphite silver

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  • Frame: D10 - 10mm Bright gold with matt gold sides
Product:++

Fine. Just make sure to get the measurements correct. Email them to confirm if you’re not 100% sure.

Frame: R370 - 52mm Painted grain black with gold inside line

Service:5Product:++

All good, frames fitted perfectly and result was exactly as expected

Frame: A30 - 20mm Painted grain black

Service:4Product:+

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Frame: R1054 - 70mm painted grain black gold line

Service:5Product:++

Service rating : Excellent: friendly, very helpful and speedy response!
Product : Picture Frames Express is outstanding – their frames are incredibly high quality and a fraction of the price of other framers. I haven’t found any other framer that comes close to them in terms of quality or value. I’m a professional artist so I do a lot of framing, and I always use this company. I order the frames online and frame my art myself at home. This always goes smoothly; the sizes are perfect and they’re easy to assemble.
Their customer service is also impeccable. I am particularly grateful to Lucy who is always there to answer my phone calls and emails. She also patiently answers all my questions (and there are MANY!). If ever I need a frame in a hurry (e.g. for an exhibition) she pushes it through and makes sure it arrives in plenty of time. Thank you Lucy and everyone at PFE! I cannot recommend them highly enough.

Frame: J43 - 20mm Flat smooth black

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  • Accessory: Brown tape - 25mm x 50mtr
Service:5Product:++

Service rating : Great service
Product : Great product, easy to use site, would recommend to anyone looking to buy a frame.

Frame: J32 - 20mm Reverse green double gold line

Service:5Product:++

Service rating : Great company to deal with. Website is very easy to use. Quality frames delivered quickly.
Product : I have purchased over 20 frames from "Picture Frames Express" and have never been disappointed. Consistent high quality and quick service.

Standard Frame: R840 - 15mm Blue and brown wash white back edge

Product:++

Really pleased, looks really nice against my picture

Multiframe: A30 - 20mm Painted grain black

Product:++

Very easy bespoking of the frame let me mount and frame my pictures as I wanted.

Frame: J36 - 60mm Painted grain black raised back edge

Service:5Product:++

Service rating : Excellent
Product : Exactly what we wanted

Frame: C84 - 40mm Flat smooth black

Product:++

Frame: R991 - 20mm Painted grain white

Product:++

This a speedy web framing service with an understandable web site. Costs seem reasonable but still add up with extras. It a reliable service that I have used for some years now.

Frame: J9 - 20mm Flat ash

Product:++

The J9-20mm Flat ash frame with a blue mount really sets off the watercolour I wanted to frame. Many thanks!

Frame: B1 - 32mm Flat pitted grain brown

Product:++

Frame looked great. Good service. Would use again.

Multiframe: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : My mistake was rectified quickly and efficiently
Product : Good quality frame, as ordered excellent customer service

Frame: J25 - 20mm Flat ash with slight rounded edges

Service:5Product:++

Service rating : Faultless
Product : Quicker than I expected and the quality was good. Will order again I think.

Frame: N75 - 30mm Flat oak rounded back edge

Service:4Product:+

Service rating : Fair
Product : Nice frames but a bit costly

Frame: R624 - 95mm Painted grain black - 15mm bronze slip

Service:5Product:++

Service rating : Outstanding, fast delivery, excellent pre-order platform, and payment process. Product is professionally completed and amazing quality for the price. Vey quick turn around and delivery.
Product : This is the second frame I have bought from the company and it will not be the last. Everything you could ask for is delivered, quality, professionalism and the price! The ease of making your choice of frame, the brilliant simulator allowing you to get a real impression of the created product, just fantastic I have been using frame makers for 40 years and their time and outcomes pale into insignificance. I will continue to use this company from now on. As for the art works? You will have to ask the new owners, both live in central Florence and the works are alongside some of the great Italian paintings.
Neil D. Field-Williams FRSA

Standard Frame: CF112 - 10mm Painted grain black - 22mm depth

Product:++

Beautiful frame. Excellent and prompt service. Good range of made to measure frame choices and well priced.

Standard Frame: A30 - 20mm Painted grain black

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  • Frame: A30 - 20mm Painted grain black
Service:5Product:++

Service rating : Great service, quality product and delivered in a timely manner. Would recommend.
Product : I have ordered 4 frames over the last few weeks and I am impressed with the quality and finish. They were packaged very well in order to protect them from damage and arrived on time.
I will use them again and recommend their products.

Multiframe: R986 - 19mm Painted dark blue silver line

Service:5Product:++

Service rating : It was prompt and I received exactly what I ordered.
Product : Lots of options for frames, website is easy to use and I'm very happy with the resulting bespoke frame. Thank you

Frame: B21 - 36mm Gold leaf spoon with thin grey line detail

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  • Frame: R960 - 20mm painted grain dark blue
  • Accessory: Conservation tape - 25mm x 66mtr
  • Accessory: Brown tape - 38mm x 50mtr
  • Frame: R312 - 35mm Painted grain white with slight rounded edges
  • Frame: R829 - 34mm Painted grain black
  • Frame: R718 - 22mm Painted grain black
Product:++

Excellent. Well made. Simple to use, looks as advertised enhancing the picture (needle point sampler). Easy ordering process with many options. Helpful customer support when I needed to change delivery. Well packaged. Will use again.

Multiframe: B24 - 32mm Pattern black

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  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:++

Service rating : Excellent service. Frame and mounts cut to custom size. Very well packaged to protect the frame. Delivered in a reasonable time.
Product : Ordered a custom size frame and mounts. Arrived very well packaged and exactly what I wanted. Delighted with the frame.

Frame: R830 - 18mm Speckled duck egg blue

Service:3Product:+

Service rating : The courier (Parcel Force) tried to deliver the frames to the wrong house, so were taken back to the depot. However, the company contacted Parcel Force and arrange for me to collect from my local post office. Wonderful customer service.

I would have preferred the frames to have been sent by Royal Mail with whom we never have a problem re delivery.
Product : Wonderful customer service, competitive prices and easy to order frames. I would have given this 5 stars, except that the framewas described as 'speckled duck egg blue', but it is more like a plain blue.

Frame: R895 - 84mm Painted grain reverse step light grey

Service:5Product:++

Service rating : Another perfect example of how to run a business... effortless ordering through an incredible website, designer finish and delivered within a week... I'm a huge fan.
Product : As always,PFE exceeded expectations... great value product, beautifully finished and delivered within a week...it was for an Open Studios event and proved so popular I've already had to reorder

Frame: BX110 - 18mm Painted black grain - 9mm black box

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  • Frame: BX111 - 15mm Oak (veneer) - 9mm pine box
Service:5Product:++

Service rating : Good service. Have used this company a few times now. Very reliable.
Product : Well made, made and delivered quickly,along with two other frames.

Frame: R541 - 70mm DIstressed antique gold

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  • Multiframe: R687 - 28mm Antique gold
Service:5Product:++

Service rating : Nice design option on website. Very quick delivery
Product : Very easy purchase for my specific needs and very prompt, well packaged delivery.

Frame: R890 - 70mm Painted grain reverse step matt white

Service:5Product:++

Very kind and precise in every aspect.

Frame: K21 - 50mm Antique gold (resin)

Product:++

Brilliant product, very well packaged. A+

Frame: J12 - 21mm Flat solid oak

Product:++

Frame: R996 - 25mm 'Vintage' light blue and gold

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  • Frame: R768 - 20mm Birch and white
  • Frame: R1022 - 20mm Painted grain dark grey
Product:++

As Above

Frame: R1036 - 30mm Painted grain dark grey

Product:++

Great customer service, very helpful answering queries. Top quality frame.

Frame: C59 - 23mm Smooth cushioned black

Product:++

Great service fits picture perfectly

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Perfectly packed and arrived in a reasonable timeframe.
Product : Just what I wanted. It looks lovely framing my husband's latest watercolour painting. Easy to follow instructions on how to measure and order.

Multiframe: B21 - 36mm Gold leaf spoon with thin grey line detail

Product:++

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