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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 417 customer reviews

Date Product Score Customer Comment

Frame: P20 - 20mm Flat smooth matt white

  • Customer also bought: .... :
  • Frame: P20 - 20mm Flat smooth matt white
Service:5

Excellent wooden frames, reasonable price, made-to-measure accurate and were delivered promptly.

Standard Frame: AL - P11 - 03 - 7mm Polished silver

Service:5Product:++

Service rating : Really great service, I was updated with progress and tracking. The frames are really good and look great with the pictures mounted and hanging on the wall. I will be using this service again very soon.
Product : Simply picture (frame) perfect.

Multiframe: C84 - 40mm Flat smooth black

Service:5Product:++

Service rating : I made a mistake on my online order and Frames Express could have just fulfilled the order without question, but Lucy McCann in their customer services queried the error by email and made the required changes. I received exactly what I needed and it's great quality too. Thanks
Product : Great quality and exactly what I ordered.

Standard Frame: CF881 - 50mm Painted grain black- 50mm depth

Service:5Product:++

Service rating : Great product. Great price!
Product : Great product. Great price.

Frame: R468 - 70mm Champagne foil wash

Service:4Product:+

Service rating : The service was excellent, however, quite pricey. Far more than I have paid with other companies. L
Product : Very pricey but good service

Frame: J67 - 50mm Antique silver with spotted detail (resin) (Out of stock)

Service:1Product:--

Service rating : It is now a month since I ordered the frame and I have heard/received nothing, but my money has been taken
Product : I haven't seen it yet as not delivered

Mount: Pale ivory ingres-3987

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
Service:5Product:NYT

Great service. Love the easy to use mount designer. Mounts arrived before Christmas despite me only ordering a few days before. Always well packaged.

Frame: BX48 - 20mm Painted vintage blue 9mm pine box

Service:5Product:++

Service rating : Awesome service. Unrivaled!
Product : Always great standards of making

Frame: J6 - 37mm Flat oak rounded back edge

  • Customer also bought: .... :
  • Frame: J6 - 37mm Flat oak rounded back edge
Service:5

Regularly use this company. Always on time and quality as expected.

Frame: R736 - 20mm White lined vintage painted black

  • Customer also bought: .... :
  • Frame: R736 - 20mm White lined vintage painted black
Service:5

Website brilliantly easy to use and much easier to visualise how a picture will look in a frame than going to a high street framer (sorry, but it's true!). I've used Picture Frames Express three times so far and very happy

Frame: R347 - 20mm Painted grain Light stone grey

  • Customer also bought: .... :
  • Frame: R347 - 20mm Painted grain Light stone grey
  • Frame: R346 - 20mm Painted grain light putty grey
  • Frame: R532 - 20mm Painted grain dark purple
Service:5

Highly recommend for smaller frames. We had some large ones which did seem like they were straining a bit but the company provides a roll of backing tape as standard which made it all a bit more secure & they've held up so far. Very pleased overall.

Frame: J43 - 20mm Flat smooth black

  • Customer also bought: .... :
  • Frame: J43 - 20mm Flat smooth black
Service:5

We have used this company many, many times and the picture quality and service has always been exceptional.

Highly recommended *****

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Accessory: Brown tape - 25mm x 50mtr
Service:5Product:++

Service rating : Excellent service, very prompt and exactly as ordered.
Product : Custom made mounts exactly as ordered

Frame: R825 - 52mm Painted grain reverse step walnut gold line

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  • Frame: R640 - 20mm Painted vintage blue
Service:5Product:++

Service rating : I’ve had several frames from this company. Each is brilliant, fits perfectly and the one time I got my measurements wrong the team helped me the same day. I also dropped by after Christmas shutdown they made me something last-minute.
The frame designer online is a great tool for any novice.
If you’re looking for some well made picture frames - don’t hesitate and use these guys
Product : Great, very pleased with yet another frame

Frame: D10 - 10mm Bright gold with matt gold sides

Service:4Product:+

Service rating : The staff are very friendly, knowledgeable and helpful. I’ve ordered from them multiple times and always had great quality products and service.
Product : Perfect sizing and great quality

Frame: R4 - 36mm Reverse smooth black

Service:5Product:++

Service rating : Delivery was as indicated,good packaging, great frame , nice quality, loved the options you are given when ordering took a bit of thought but worth it, have ordered more!
Product : Excellent ! Have ordered more looks great quality

Standard Frame: R235 - 15mm High gloss white with slighty rounded edges

  • Customer also bought: .... :
  • Standard Frame: R235 - 15mm High gloss white with slighty rounded edges
Service:5

Fast service, and the frames were exactly right.

Frame: A35 - 26mm High Top Brown Gold Line

Service:5Product:++

Service rating : Excellent service. I ordered on the penultimate day for last orders before Christmas and it arrived in good time and very well packaged.
Product : I would use this company again. When I phoned with a query I received a prompt, polite and helpful response.

Frame: J6 - 37mm Flat oak rounded back edge

Service:4Product:+

Service rating : Good sevice and well packed
Product : Good product at a reasonable price

Multiframe: E21 - 40mm Graphite silver

Service:5Product:++

Service rating : It was really good. Take time measuring your photos and then line them up as you want them. Portrait or landscape.
The website was really easy and holds you hands right the way through the process which gave me confidence i was doing it right.
Choose a background colour to display them and then choose your frame type.
I would definitely use this site again as it was easy. Thankyou!
Product : great ..and exactly as as ordered

Frame: J36 - 60mm Painted grain black raised back edge

  • Customer also bought: .... :
  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:++

Service rating : Website easy to use. Delivery as advised and the frame excellently packed. The frame is as I expected - even better if possible.
Product : It is difficult to know exactly what a frame will look like when ordering on line but it is as I hoped. It frames (!) the photo taken by my husband beautifully.. It was easy to put the picture in place.

Mount: Soft white-Aq1

Service:5Product:++

Service rating : I have bought many frames and mounts over the years and they have always been excellent.
Product : Everything I have bought from them is top notch in quality and service.

Standard Frame: CF770 - 12mm Antique gold face / mottled side - 32mm depth

Service:5Product:++

Service rating : Perfect frame, quick delivery
Product : A Beautiful quality frame

Frame: J14 - 38mm Slight reverse curved oak

Service:5Product:++

Service rating : It was a beautifully made picture frame in very nice timber, as a small scale woodworker myself I can appreciate the quality of the workmanship.
Product : Beautifully made picture frame in very nice timber,

Frame: R813 - 37mm Vintage blue (resin)

Service:5Product:++

Service rating : Brilliant as always. Lovely frames and Items packed very well for a fast delivery.
Product : Lovely frame and well packed for a fast delivery

Frame: J96 - 23mm Flat smooth brushed black

Service:5Product:+

Service rating : Fast service, very helpful when I had to phone they seem to keep very good reclords of orders and soon sorted out my mistake.
Product : Good value for the money I spent

Frame: C84 - 40mm Flat smooth black

Service:1Product:NYT

It was not clear the the uploaded photo wouldn't be put into the frame. I only noticed it when the item was delivered to my father and there was no picture in it.

I saw on the confirmation email at the bottom, the disclaimer, that the photo wouldn't be included however missed this. It's fair to say I won't be using your service again.

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Pleased with the quality of the frame and quick service
Product : Perfect frame as described

Frame: R8 - 40mm Flat smooth matt white

Service:5Product:++

Service rating : Always a great service. Fantastic choice of frames/mounts. Very good quality.
Product : Very pleased with all my purchases

Frame: R945 - 20mm Black with gold line

Service:5Product:++

Service rating : Well-made frame which arrived in good time for Christmas. Very well packaged and just what was wanted. I've used this company before and will continue to do so. Recommended!
Product : Perfect frame for my picture.

Frame: R919 - 44mm Stained brown grain

Service:5Product:++

Service rating : Frames Express are my go to company whenever I purchase artwork. Brilliant website, you can view your painting in so many variations of the frames available. They make the frames to order and packaging is excellent, so no worry of damage while in transit.
Product : The frame was exactly as viewed on the website, excellent quality, perfect for the painting I had purchased.

Frame: R843 - 30mm Walnut (veneer)

Service:5Product:++

Service rating : Excellent service. Very helpful when I spoke to them on the phone. Well made frame, exactly as I wanted. Paid attention to additional note request, and delivered well wrapped in a good timeframe.
Product : I chose this frame after hunting through a lot of frames to find one the right width and depth in a suitable wood to suit my project. This one was perfect, the walnut finish is gorgeous and the frame was well made with the metal pegs to exactly the right depth for what I needed (as discussed on the phone and noted in the order request). The only very slight downside was that I had been looking in the dark wood section on the web site, whereas this one was in the natural wood with all the light coloured wooden frames, like ash and oak, so I very nearly didn't find it at all. Could it appear in both sections?

Frame: R573 - 30mm Painted grain blue

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  • Frame: R573 - 30mm Painted grain blue
  • Accessory: Picture plate - 50mm brass - x 2
Service:5

Great attention to detail. Fantastic customer services will use again.

Frame: R108 - 80mm Georgian black and silver burnish

Service:5Product:++

Service rating : Easy website to navigate. Great you can see an image of the frame you require and easy ordering process. Reasonable price and delivery time. Very pleased with the frame ordered, sizing is spot on. My painting now looks perfectly framed. Thank you!
Product : Perfect size and look for my painting.

Frame: R674 - 18mm Flat oak (veneer)

Service:5Product:++

Service rating : This is the second frame I’ve bought and they have both been excellent. Superb service and fast for a custom made frame. I will buy all my frames in the future here.
Product : Beautiful frame……………………..

Frame: J43 - 20mm Flat smooth black

  • Customer also bought: .... :
  • Frame: J43 - 20mm Flat smooth black
  • Mount: Soft white-Aq1
  • Frame: R101 - 20mm Smooth scoop matt black
Service:5

quick service good product

Standard Frame: CF660 - 25mm Painted grain white - 28mm depth

Service:5Product:+

Service rating : Their customer service when I wanted to change their order was second to none, thank you. The frame was made bespoke and came within a couple of days, and the frame looks great. I have just started to notice that the velcro that is used in each corner makes the painting slip down a little so will be looking of another way to attach the canvas to the picture frame. Regardless, I will be using these guys again as I am yet to find a bespoke framing company online anywhere near as good
Product : The frame fits perfectly, looks brilliant. A great price, but wish that it wasnt attached via adhesive velco pads that slip a little, and loose adhesion over time.

Standard Frame: CF119 - 12mm Painted grain brown - 22mm Depth

Service:5Product:++

Service rating : Whole process was easy and final product was perfect and at a very reasonable price. Will definitely order from them again.
Product : Quality is great. Very happy.

Frame: J11 - 15mm Rounded ash

  • Customer also bought: .... :
  • Accessory: Brown tape - 25mm x 50mtr
Service:5Product:++

Service rating : Excellent product and service as well as prospective packaging to keep the frame safe.
Product : Just what I required to make my picture look good.

Frame: A37 - 12mm Graphite grey

  • Customer also bought: .... :
  • Frame: A37 - 12mm Graphite grey
  • Frame: N39 - 20mm Antique spotted black with a double gold line
  • Frame: C53 - 50mm High top brown Gold Line
  • Frame: R67 - 25mm Vichy red mottle gold, green band
  • Frame: R141 - 10mm High gloss deep red
  • Frame: R539 - 44mm Distressed antique gold with cracked stone paint
  • Frame: K17 - 45mm Caneletto green silver with dark back edge
  • Mount: Sand cream-7626
  • Frame: R573 - 30mm Painted grain blue
  • Mount: Buttermilk-8629
  • Standard Frame: B21 - 36mm Gold leaf spoon with thin grey line detail
  • Frame: E21 - 40mm Graphite silver
  • Mount: Off white-8854
  • Standard Frame: N39 - 20mm Antique spotted black with a double gold line
Service:5

They did a great job and the frames are excellent

Frame: A29 - 15mm Mahogany distressed gold line

Service:5Product:++

Service rating : Perfect frame, as always, plus fast delivery - better prices than other framers. Excellent service, highly recommended!
Product : Excellent frame and fast delivery.

Frame: R964 - 76mm Painted grain black

Service:5Product:++

Service rating : I received the picture frame that I ordered in good time. My painting looks great in it. The frame was easy to order and much cheaper than going to a framer.
Product : It looks great and is light weight

Frame: J85 - 25mm Rounded ash

  • Customer also bought: .... :
  • Frame: J85 - 25mm Rounded ash
Service:5

good quality easy to design and order a good price

Frame: R823 - 13mm Rounded teak dark back edge

Service:4Product:+

Service rating : The service deceived from Picture Frame Express was again excellent, as always. However, I have again dropped my score to 4 stars due to the changing range of their product.
I really struggled to find a suitable frame for this painting and the one referred to in this feedback would not have been my first choice - it was a case of having to settle for this one, as my first choice frames were all ‘Deep’ frames.
Nearly all frame mouldings of about 20mm and less in width are now ‘Deep’ frames of around 27mm, which are no good for my paintings. There are very few frames that are what I call standard depth of around 10 to 15mm, which is my usual requirement.
Pre Covid days, the selection was excellent, with most frames at 10 to 15mm depth, with a few ‘Deep’ frames thrown in. The Deep frames were marked as ‘Deep’, now as mst frames are Deep, they have dropped this label.
Please, please try and redress the balance.
Product : The frame is made beautifully and looks good, but as explained in my feedback about the service from Picture Frame Express, it was not ideal due to the changing product range on offer.

Standard Frame: J6 - 37mm Flat oak rounded back edge

  • Customer also bought: .... :
  • Standard Frame: J6 - 37mm Flat oak rounded back edge
  • Standard Frame: R72 - 29mm Flat oak slight chamfered edges
Service:5

Great customer services. Quick production and delivery.
Quality solid wooden frames.
Might be nice to have the option of a glass front rather than just the plastic. Although having has a few frames from them it is good quality

Standard Frame: AL - P15 - 04 - 10mm Frosted silver

Service:5Product:+

Service rating : Great, simple to use website and easy delivery
Product : I would certainly use this website again. Great choices, good service and simple to use

Standard Frame: R550 - 52mm Reverse step black and clay wash

Service:2Product:+

Service rating : Service and product good.
However, charging for recyclable packaging is verging on the fraudulent. My 5 inch picture frames came wrapped in 2 meters of plastic bubble wrap. If you are trying to be 'green', I would shop elsewhere and save money.
Product : Good quality and accurate size.

Standard Frame: R233 - 22mm Flat high gloss white

Service:5Product:++

Service rating : Great product, quick service and delivery.
Product : Perfect... Great quality.

Frame: C63 - 15mm Smooth cushion black

  • Customer also bought: .... :
  • Frame: C63 - 15mm Smooth cushion black
  • Standard Frame: C63 - 15mm Smooth cushion black
Service:5

Website easy to negotiate, price competitive, delivery on time.

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Frame: A30 - 20mm Painted grain black
  • Frame: R723 - 20mm Painted grain marigold yellow
Service:5

Really impressed with the quality of the frames. Highly recommend

Frame: A29 - 15mm Mahogany distressed gold line

Service:5Product:++

Service rating : An excellent product
Product : Lovely frame. Well made and my picture looks fabulous in it

Frame: AL - P11 - 21 - 7mm Matt black

  • Customer also bought: .... :
  • Frame: AL - P11 - 21 - 7mm Matt black
Service:5

Prompt, efficient service. Delighted with frames which were well made and just what I wanted. In fact, they were better than anticipated.

Frame: J57 - 53mm Dark stained grain brown

Service:5Product:++

Service rating : Absolutely brilliant, so helpful, good quality and so easy to order. I would definitely order again. Thank you so much for making a gift so perfect.
Product : Very good quality and looks perfect.

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : My order was exactly what I asked for. Speedy delivery and packed securely for a delicate item. Thanks.
Product : Exactly what I ordered. Well packaged and speedy delivery.

Frame: N8 - 20mm Painted grain black

Service:5Product:++

Service rating : Brilliant service, good order process, fast delivery, well packaged and very good product. Would definitely order from them again.
Product : Brilliant service, brilliant product

Standard Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Very responsive to an email enquiry I had about the frame kit. Thank you.
Product : Easy to assemble and good quality

Frame: J43 - 20mm Flat smooth black

  • Customer also bought: .... :
  • Frame: J43 - 20mm Flat smooth black
  • Accessory: Brown tape - 38mm x 50mtr
  • Frame: R913 - 30mm Painted grain black
  • Frame: J12 - 22mm Flat oak with slight rounded edges
  • Frame: P20 - 20mm Flat smooth matt white
Service:5

Very well made frames, high quality and nicely packaged

Accessory: Brown tape - 25mm x 50mtr

  • Customer also bought: .... :
  • Accessory: Brown tape - 25mm x 50mtr
  • Standard Frame: J43 - 20mm Flat smooth black
Service:5

Frame came quickly and looks fantastic. Great value for money.

Frame: R464 - 52mm Scooped grained dark blue grey

Service:5Product:++

Service rating : Fulfilled order efficiently and speedily.
Product : A most efficient process and frame surpassed expectations.

Frame: N34 - 14mm Painted grain black

  • Customer also bought: .... :
  • Frame: N34 - 14mm Painted grain black
Service:5

Great, just what was needed. Good product at a good price. Will use again when needing picture frames in the future.

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