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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 490 customer reviews

Date Product Score Customer Comment

Frame: Bx4 - 33mm Painted grain white 9mm white box

  • Customer also bought: .... :
  • Frame: Bx4 - 33mm Painted grain white 9mm white box
  • Accessory: Acrylic cleaning solution 170ml - & Microfibre cloth x 1
  • Accessory: Brown tape - 38mm x 50mtr
  • Accessory: Double sided tape - 12mm x 50mtr
  • Frame: BX80 - 20mm Flat ash (veneer) - 19mm pine box
Service:5

Quick and efficient personal service

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : I am very happy with the service and the quality of the products. Thank you so much!!
Product : Beautiful frame, great quality!!!

Frame: R824 - 34mm Stained mahogany grain

Service:5Product:++

Service rating : Great service, great product.
Product : Delighted with the end result.

Frame: A37 - 12mm Graphite grey

Service:5Product:++

Service rating : Excellent Service and product.
Frames arrived when they stated, well packaged and they look great.
Frames were fully assembled and the PVC was protected from scratching.
Price great compared to other online companies as the sizes I needed were not standard.
Product : Great value for money compared to other online companies

Frame: R197 - 15mm Flat painted grain black

Service:5Product:++

Service rating : Really reasonable prices and I love the frame designer. It makes it really easy to find the right coloured mount and frame. Great products.
Product : Lovely frame that fits my designs perfectly

Multiframe: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : BEAUTIFUL FRAME DELIVERED SUCCESFULLY AND IT LOOKS REALLY STYLISH AND EXCLUSIVE
Product : AS PER PREVIOUS- I WAS VERY HAPPY WITH MY PURCHASE

Frame: AL - P11 - 04 - 7mm Frosted silver

Service:5Product:++

Service rating : Great and attentive customer service.
Product : Nielsen frames always top quality.

Frame: R450 - 95mm Painted grain reverse step white

Service:5Product:++

Service rating : Excellent service. Well made frames at a fair price. Lots of styles to choose from. They have exactly what I want.
Product : Just what I wanted, great frame, fairly priced, well made and well packaged. Have bought this style many times as I love this frame.

Standard Frame: J35 - 60mm Flat grain dark mahogany

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  • Standard Frame: J35 - 60mm Flat grain dark mahogany
  • Mount: Sage-8034
Service:4

The frames and mount were very well done - good quality

Frame: Bx24 - 30mm Flat grain white 52mm white box

Service:5Product:++

Service rating : I was uncertain which frame to use and they gave me some helpful information on the phone. When the frame arrived it was perfect and at a very competitive price. I’ve already recommended them to a friend.
Product : It’s a good quality product at a competitive price

Frame: K27 - 57mm Gold daliha (high pattern)

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  • Frame: K27 - 57mm Gold daliha (high pattern)
  • Frame: R27 - 75mm Gold floral embossed (high pattern)
  • Frame: J67 - 50mm Antique silver with spotted detail (resin)
  • Frame: P86 - 70mm Liguria White (high pattern)
Service:5

Prompt service. Frames well packaged.Good choice of frames online (unlike several other suppliers who don’t seem to have the ones you want).

Multiframe: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Absolutely love the frame designer. Recently had a trip away and brought back some postcards that I wanted framing - the multi frame designer worked brilliantly to get the exact combination of orientations that I wanted. Loved it so much that I ordered 3 more custom sized frames for some old maps that we brought back, would never have found standard frames to fit. Frames are excellent quality and delivery was quick. Will definitely be using again.
Product : Frame designer was very easy to use, frame is absolutely spot on in terms of measurements and quality, will definitely be buying again.

Mount: Soft white-Aq1

Service:5Product:++

Service rating : Fabulous service, and helped with an awkward mount that I couldn't order on line. I've used them a few times and will continue to use them.
Postage and packaging always perfect.
Communication and customer service great.
Product : Lovely mounts. Neat clean and arrive in perfect ready to use condition.

Frame: J6 - 37mm Flat oak rounded back edge

Service:5Product:++

Service rating : Website was easy to follow and to complete order. So much choice. Quick delivery.
Product : Exactly what I wanted...looks great.

Frame: B22 - 36mm Aq silver

Service:5Product:++

Service rating : I have dealt with them for years and always get excellent service and advice and I keep going back because I find them the best in the field. Prices are reasonable and delivery is very good.
Product : I've always received excellent service. Thanks.

Frame: P95 - 36mm Reverse smooth matt white

Service:5Product:++

Service rating : Fast delivery, we’ll packaged. Good service as usual
Product : Fast delivery, well packaged, good service

Frame: R681 - 30mm Regency antique gold

Service:5Product:++

Service rating : Used Picture Frames Express a couple of times now. Impressed with the quality of the frames and quick delivery.
Product : Good looking frame, well made.

Frame: AL - P97 - 150 - 22mm Flat brushed silver

Service:5Product:++

Service rating : Very efficient and prompt service with an excellent range of well priced frames
Product : Good product and quick service

Frame: A30 - 20mm Painted grain black

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  • Frame: A30 - 20mm Painted grain black
Service:5

Unfortunately there was an issue with a frame on delivery but they responded immediately when I raised and a replacement was sent out with no issues. Very happy with the frames received, fit perfect and look good.

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Excellent Service and very pleased with the product! The Picture Frames Express staff were very accommodating in correcting an error that I'd made in my order to ensure that I received the frames that I wanted.
Product : Just what I wanted, can't think of any more characters to add!

Standard Frame: A30 - 20mm Painted grain black

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  • Standard Frame: A30 - 20mm Painted grain black
Service:5

Prompt response. Picture fitted the frame perfectly

Frame: BX93 - 20mm Painted grain light oyster grey - 9mm pine box

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  • Frame: BX93 - 20mm Painted grain light oyster grey - 9mm pine box
  • Frame: BX50 - 20mm Painted vintage pale pebble 9mm pine box
Service:5

Really happy with service excellent frames and quick delivery

Frame: R104 - 30mm Regency white wash gold burnish (high pattern)

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  • Frame: R104 - 30mm Regency white wash gold burnish (high pattern)
Service:5

The website and ordering was easy to use. My frame arrived very quickly and was very protectively packed I was very pleased with the frame and my husband was delighted as it was for a picture of his parents wedding he had recently found which would not go in a standard sized frame.

Multiframe: N75 - 30mm Flat oak rounded back edge

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  • Multiframe: N75 - 30mm Flat oak rounded back edge
Service:5

I wanted a frame with the mount cut to specific sizes, positions etc. which were discussed by email. When the well packaged frame arrived it was perfect, exactly as I'd envisaged and is now complete and hanging in our hall.

Frame: R843 - 30mm Walnut (veneer)

Service:5Product:++

Service rating : Excellent service and product
Product : Good product and on time!

Frame: R105 - 30mm Painted grain reverse step black

Service:5Product:++

Service rating : I've used Picture Frames Express twice now and they have been excellent both times. Website is easy to use, delivery prompt, customer service absolutely first class (they went above and beyond to sort out an issue with my last order - my mistake on the order - and make sure I received what I wanted. I highly recommend them.
Product : Great frame. Looks beautiful.

Frame: R201 - 25mm Smooth black with sloped silver hessian detail

Service:5Product:++

Service rating : I am pleased with the service, the quality of the frame and the packaging it came in.
Product : Good quality frame. Many thanks

Frame: R539 - 44mm Distressed antique gold with cracked stone paint

Service:5Product:++

Service rating : First class product and timely delivery. I’ve now bought three frames
Product : Starting at five stars there is little to downgrade on

Multiframe: J4 - 45mm Flat ash

Service:5Product:++

Service rating : The frames are perfect and when I wanted a matching frame, they organised everything for me so I didn’t have to try and remember all the amazing options you have. Would recommend them ever time
Product : Loved it so much I had another made as an excuse to sew another picture sequence

Frame: J96 - 23mm Flat smooth brushed black

Service:5Product:++

Service rating : Ordered a custom sized frame: - their service was easy to customise to my requirements.
Product : Ordered a custom sized frame. The frame size was bang on! Fitted my poster beautifully and I was very impressed with the quality of the frame. It was delivered within 2 days of ordering so I can't ask for much more than that.

Frame: N34 - 14mm Painted grain black

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  • Frame: D10 - 10mm Bright gold with matt gold sides
Service:5Product:++

Service rating : Not my first order and won't be my last. Love that I can request frames of any size with so many frame options. These arrive really well packaged too - though arguably too well-packaged (it isn't as if there's glass in the frame) which does create a lot of waste...
Product : Really simple, thin black frame.

Frame: B24 - 32mm Pattern black

Service:5Product:++

Service rating : Great service and good quality frames at affordable prices.
Product : Great looking frame and excellent service.

Standard Frame: C63 - 15mm Smooth cushion black

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  • Frame: J43 - 20mm Flat smooth black
Service:5Product:++

Service rating : very high flexibility and specificity in what you can buy - good quality (better than anticipated, to be honest) and very good service
Product : looks good, well constructed

Frame: P4 - 85mm Avignon smooth black

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  • Frame: P90 - 85mm Baychevelle black
Service:5Product:++

Service rating : I ordered several frames all different sizes. The order was processed quickly and delivered with plenty of communication ahead of time which was a real bonus! I am delighted with the quality of my frames, whilst I have put all the pictures in them now, they still need to go up on the wall but I am pretty sure they are going to look fabulous. Thank you!
Product : Excellent quality products!

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Would definitely use their services again. I wanted to match a previous frame that I had purchased a few years ago but as the choice is so wide was not sure of the details. Spoke to a very helpful assistant who immediately emailed the details of my previous frame. The frame arrived safely packaged within days and was exactly what I wanted.
Product : Well made quality frame , very pleased.

Standard Frame: CF113 - 10mm Painted grain white - 22mm depth

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  • Standard Frame: CF113 - 10mm Painted grain white - 22mm depth
Service:5

Great product received, the floating frame fitted the canvas I had painted perfectly. I had a lot of queries and the help I received from Lucy at the help desk by email was so quick and exceptional. VERY impressed indeed.

Frame: R708 - 75mm Bronze floral embossed (high pattern)

Service:5Product:++

Service rating : Helpful and fast service, and the frame was excellent value.
Product : Very good value, and looks good.

Accessory: Acid free - Backing

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  • Frame: AL - P273 - 250 - 5mm Flat matt black
Service:5Product:++

Service rating : Good customer service over the phone, good quality products, plenty of selections and swift delivery. Except for the samples which took unexpectedly long time to arrive and I believe it was not usually happened.
Product : The product was just what I expected.

Frame: R747 - 50mm Hand finished vintage worn blue

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  • Frame: R327 - 45mm Shabby Chic blue over cracked brown (resin)
Service:5Product:++

Service rating : Nice frames, exactly the size we ordered and they look great on our wall :)
Product : Nice frames, exactly the size we ordered and they look great on our wall :)

Frame: R912 - 38mm Painted vintage brown

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  • Frame: R427 - 54mm Scoop obeche (unfinished)
Service:5Product:++

Service rating : Prompt delivery and great frames. I have purchased a few times from Picture Frames Express now and have never been disappointed.
Product : I wanted a specific frame for a painting I had bought and am very happy with the R912 38mm painted in vintage brown. It frames the painting beautifully.

Frame: R403 - 40mm Flat light oak (veneer)

Service:5Product:++

Service rating : Beautifully made frame suits my art print magnificently.
Product : Simply brilliant! I will be using them again in the future for my other art prints.

Mount: Soft white-Aq1

Service:4Product:+

Service rating : Although the first delivery was incorrect, it was quickly corrected by very friendly staff.
Product : Quality of the product, once corrected, was very good.

Multiframe: J9 - 20mm Flat ash

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  • Multiframe: J9 - 20mm Flat ash
  • Mount: Pale ivory ingres-3987
Service:5

A well organised web-ordering process and quality products. All arrived carefully packed and just as I wanted.

Multiframe: R640 - 20mm Painted vintage blue

Service:5Product:++

Service rating : The online custom frame tool is excellent. Produced a tall thin frame for 4 pieces of artwork we bought off Etsy.
Perfect fit and looks great and was easy to assemble.
Product : Fit and finish is great. Looks a lot more expensive than it was. .
Makes buying one off frames easy an inexpensive.

Standard Frame: R625 - 95mm Painted grain black - 15mm pale gold slip

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  • Frame: R720 - 18mm Black bamboo gold
  • Frame: R762 - 30mm Painted dark grey with silver lines
  • Accessory: Brown tape - 25mm x 50mtr
Service:5Product:++

Service rating : Great product, good value, fast shipment
Product : Great quality exactly as described, good communication

Frame: J12 - 20mm Flat solid oak

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  • Frame: P52 - 50mm Gold Leaf Spoon
Service:5Product:++

Service rating : The quality of the products were good and especially a gold coloured frame for an oil painting which offset the picture very well.
Product : Good. I believe that covers it

Frame: R99 - 42mm Scoop high gloss white

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  • Frame: R728 - 38mm Painted vintage white wash
Service:5Product:++

Service rating : The frames were great and exactly what I was expecting - but it took three attempts for Parcelforce to deliver my order. They tell you when they’re going to deliver but there is no option to change the date and I wasn’t in. So I arranged a re-delivery online but they didn’t turn up and I had waited in from 7am to 6pm! The excuse Parcelforce gave was “system failure” - well, they need to change their systems!
Product : Great frame, poor delivery service by Parcelforce

Frame: R541 - 70mm DIstressed antique gold

Service:5Product:++

Service rating : Great communication. Great quality. Fast service. Have bought here for the past few years and am a happy customer!
Product : Good quality and fast delivery

Frame: R687 - 28mm Antique gold

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  • Frame: R687 - 28mm Antique gold
  • Accessory: Brown tape - 38mm x 50mtr
Service:5

Good choice of product, good range of prices, good website, efficient service, I wish they would offer glass as an alternative to the synthetic front.

Frame: R107 - 30mm Painted grain reverse step matt white

Service:3Product:-

Service rating : The frame was in good condition, it also arrived in good time, the wood looks good, the only downside was the perplex was frailed on the edges, not smooth.
Product : The purchase was affordable, quick and easy

Mount: Old gold-364

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  • Frame: R356 - 40mm ' Ornate decorative ' antique pale gold
Service:5Product:++

Service rating : good service
Product : very good service and fast delivery

Frame: R944 - 85mm Bright silver decorative (high pattern)

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  • Frame: R944 - 85mm Bright silver decorative (high pattern)
Service:5

First class service and an excellent product. Having dealt with this company for some years, they never disappoint.

Frame: A37 - 12mm Graphite grey

Service:5Product:++

Service rating : Good range of frames available. Easy to order online with a fast delivery time. My first choice for buying new frames for my artwork.
Product : Great looking frame at a realistic price.

Frame: R915 - 30mm Painted vintage green

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  • Frame: R915 - 30mm Painted vintage green
Service:5

There’re lots of frame and mount choices. Delivery is quick. The size fits my cross stitch works well.

Standard Frame: C63 - 15mm Smooth cushion black

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  • Frame: C59 - 23mm Smooth cushioned black
Service:5Product:++

Service rating : The frames are solid and the sizing is spot on. Delivered in good time too.
Product : Good value for made to measure.

Frame: R368 - 45mm Painted grain white

Service:5Product:++

Service rating : Good Service
Product : Good Service, well made and packaged

Frame: R900 - 24mm Scoop silver

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  • Frame: R900 - 24mm Scoop silver
  • Frame: B22 - 36mm Aq silver
  • Frame: C63 - 15mm Smooth cushion black
Service:5

Rapid service, excellent workmanship. Suited my needs perfectly Reasonably priced

Frame: R625 - 95mm Painted grain black - 15mm pale gold slip

Service:5Product:++

Service rating : Competent throughout. Nothing to fault.
Product : Very good quality frame. Well made

Frame: R541 - 70mm DIstressed antique gold

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  • Frame: R37 - 70mm Scoop obeche (unfinished)
  • Frame: R38 - 85mm Scoop obeche (unfinished)
  • Frame: R395 - 80mm ' La Chartrueuse ' white
Service:5Product:+

Service rating : A very efficient service, a good website and fast delivery
Product : Slightly too bright gold for me but a well made frame

Accessory: Brown tape - 38mm x 50mtr

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  • Frame: R738 - 20mm White lined vintage painted pebble
Service:5Product:NYT

Absolutely first class service as always. Have used them several times andcI can't fault them. Quick turnaround, very well packaged frames as described and sizing accurate. What's not to like !
I have recommended them to friends and clients and will continue to do so in the future.

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