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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 498 customer reviews

Date Product Score Customer Comment

Frame: J72 - 40mm Smooth rounded black

Service:5Product:++

Service rating : Good quality product, easy to order and arrived quickly.
Product : well made and good quality

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
  • Mount: Pure white-sw23
  • Accessory: Acid free - Backing
  • Mount: Cloud-8050
Service:5

Great service, did what it said on the tin

Frame: C84 - 40mm Flat smooth black

Service:5Product:++

Service rating : Quality and price was great and delivery was fast too.
Product : Quality, price and delivery all superb

Frame: N20 - 42mm Flat Beech

  • Customer also bought: .... :
  • Frame: N20 - 42mm Flat Beech
Service:5

Exactly what I ordered and delivered in good time

Frame: P59 - 82mm Regency black (resin)

  • Customer also bought: .... :
  • Frame: R112 - 80mm Georgian gold and brown burnish
Service:5Product:++

Service rating : Happy with the frames I received from Picture Frames Express. I was able to use their website to customise my own frames just like I would have if I went to the store.

Thank you for a lovely quality product!
Product : The quality of the product was very good. The mounting was cut to
precision & the frames were just as they appeared on the website.

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Standard Frame: A23 - 22mm Matt grain blue
  • Accessory: Plexiglas - 2mm - clear
Service:5Product:++

Service rating : My order arrived promptly and was extremely well packaged.
I was very pleased with my frame and the colour was just as shown on the website. I also ordered a new mount to replace an existing damaged one and it was perfect.
Product : The mount was very good quality and fitted perfectly.

Frame: J8 - 38mm Slight reverse curved ash

Service:5Product:++

Service rating : Easy web page & helpful after sales for advice
Product : As I ordered, so just right

Frame: J4 - 45mm Flat ash

Service:5Product:++

Service rating : I am very happy with the picture frame that I ordered and service provided. Delivery was in line with published timescales and price seems to be reasonable value for money looking at other suppliers.
Product : The picture I mounted in the ash picture frame looks great. Very happy with the choice of frame I eventually made.

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Frame: R767 - 20mm Birch and Pine
  • Frame: R302 - 45mm Smooth stone with crackled edge details (resin)
  • Frame: B1 - 32mm Flat pitted grain brown
Service:5Product:++

Service rating : Excellent service, had to contact customer services over a slight issue and it was sorted out immediately after a conversation with a lovely lady. Would highly recommend them
Product : Lovely frame, looks great on my wall

Frame: R373 - 95mm Scoop obeche (unfinished)

Service:5Product:++

Service rating : Very pleased with the quality of this frame in untreated Obeche wood which I intend to stain and finish myself.This frame represents exceptional value for money and delivery was prompt given the current situation. I wholeheartedly recommend this company and will use again for sure.
Kind regards,
Craig Lewington
Product : Great quality frame and very good value.The choice of mouldings is extensive and I chose this unfinished Obeche to stain myself.Highly recommended.

Frame: J33 - 38mm Gold dome

Service:5Product:++

Service rating : Your frame was excellently produced and my certificate is great in it in our hall
Product : Excellent produ and looks good framing my certificatect

Frame: R102 - 52mm Painted grain reverse step matt white

  • Customer also bought: .... :
  • Frame: R106 - 52mm Painted grain reverse step black
Service:5Product:++

Service rating : Good mouldings, expertly cut and assembled. Well packed for delivery and arrived on-time and in perfect condition. I've purchased from PFE many times and always get a great service.
Product : Perfect for my oil paintings even the small ones (10x7 cm small!)

Standard Frame: J15 - 15mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : I ordered a wrong unit so contacted Frames Express, they sorted my order without question. The quality of the frames is excellent and will order frames from them in the future.
Product : Excellent Quality. Highly Recommend.

Frame: R515 - 33mm Brown grain with silver inner edge

  • Customer also bought: .... :
  • Frame: R664 - 28mm Flat grain grey veneer
Service:5Product:++

Service rating : Frame material & mount colour as expected from website images; well made (accurate mitred corners) & well packaged. Very happy, will use again
Product : Perfect, just as expected, well made

Frame: D10 - 10mm Bright gold with matt gold sides

Service:5Product:++

Service rating : good service frame well made and securely packed for delivery
Product : great .Don't spoil it by telling me how much i should write

Frame: N49 - 22mm Dark grain walnut

Service:4Product:+

Service rating : Lovely frame and just as it looked on the website. Good to see how frame looks with different coloured mounts
Product : Good quality. Nice walnut colour

Accessory: MDF - 2mm

  • Customer also bought: .... :
  • Accessory: MDF - 2mm
  • Accessory: Plexiglas - 2mm - clear
Service:5

Order fulfilled promptly & as specified. This was for glazing & backing board for 10No 20x16 frames I made. The plexiglas & backing board was a little tight to the frame internals & I had to trim a couple of sheets to fit, but this was only really a problem with the plexi. since my saw blade is a little coarse for the purpose.

Frame: R180 - 32mm Smooth flat black

Service:5Product:++

Service rating : As usual, great service, great product, reasonable price and delivered on time.
Product : Great product with loads of frame choices and mounts which can be customised.

Frame: P31 - 33mm Flat deep ash

  • Customer also bought: .... :
  • Frame: P31 - 33mm Flat deep ash
Service:5

The website is really easy to navigate & use. Ordered two chucky ash wood frames about A3 sized.
They arrived really well packaged with no damage at all.
Fitted the pictures and hung on the wall within a couple of hours and they look brilliant!
All for less than it would have cost to get one picture framed by so called professionals.
Will definitely be using Picture Frames Express again in the future. Excellent!!

Frame: K22 - 38mm Flat ash rounded back edge

  • Customer also bought: .... :
  • Frame: K22 - 38mm Flat ash rounded back edge
  • Frame: R350 - 35mm Painted grain oatmeal driftwood
Service:3

Could have let me know when my order would ship. They took a long time to arrive from order date. Happy with the quality though.

Frame: P59 - 82mm Regency black (resin)

Service:5Product:++

Service rating : Great frame and fast service
Product : Great frame and fast service

Frame: P14 - 48mm Flat painted grain white

Service:5Product:++

Service rating : Quick service and good quality frame
Product : Picture looks great in this frame

Multiframe: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Great service the website was very easy to navigate and it arrived quickly!
Product : My frame is exactly what we wanted! It was so easy to custom make on their website and it was a really good price.

Frame: J32 - 20mm Reverse green double gold line

  • Customer also bought: .... :
  • Frame: J32 - 20mm Reverse green double gold line
Service:4

Speedy delivery, everything is made easy to assemble, clear instructions when ordering and the finished result is perfect. I would well recommend this company and have done so :)

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : I needed a frame of unusual dimensions. Found it on your website and was pleased it was exactly what I wanted and it was well packaged and perfect on delivery
Product : Very good quality and exactly as described

Frame: R776 - 52mm Painted light grey with silver lines

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  • Frame: R728 - 38mm Painted vintage white wash
Service:5Product:++

Service rating : Prompt and good value
Product : This moulding is classic and elegant

Frame: R8 - 40mm Flat smooth matt white

Service:4Product:+

Service rating : yes would recommend to others -good service
Product : good frame and service great

Frame: J96 - 23mm Smooth flat black

  • Customer also bought: .... :
  • Frame: J96 - 23mm Smooth flat black
Service:4

The delivered frame was not exactly as expected from the description and the picture. When the problem was explained a replacement was provided and replaced quickly. Pleased with the product and the resolution of the issue so I ordered another frame which has just been delivered and I’m very happy. Good service but take care with the description and pictures!

Frame: R647 - 45mm Scooped painted grain white

Service:5Product:++

Service rating : They helped me change my order in a very friendly helpful manner.
Product : Just what I wanted, very satisfied.

Frame: P20 - 20mm Flat smooth matt white

  • Customer also bought: .... :
  • Frame: P94 - 40mm Flat smooth matt white
Service:5Product:++

Service rating : The website was easy to use and the frames arrived really quickly
Product : The quality of the frames is excellent (better than those by other similar companies I’ve used before)

Frame: A11 - 20mm Medium Brown

Service:5Product:++

Service rating : Well Made Frame, quick delivery , I will certainly use again
Product : Well made frames delivered on time

Frame: R797 - 20mm Painted blue grain

  • Customer also bought: .... :
  • Frame: R599 - 30mm Painted grain cyan
  • Frame: R574 - 23mm Vintage painted barok red
  • Frame: R802 - 20mm Painted grain pink
Service:4Product:+

Service rating : Reasonably priced good range with customised options which is really handy. It also comes with hooks and strings so you don’t need to worry about making separate purchase. The only reason it isn’t 5 stars is the lack of comms on Status updates so had no idea if order has been dispatched or ETA. Otherwise very happy with my order (total 5 but only asked to feedback on 4! Never mind)
Product : If non reflective glass or Perspex was offered it would have been perfect

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Frame: R657 - 15mm Deep painted grain white
  • Frame: R232 - 20mm Flat smooth deep white
Service:5Product:++

Service rating : Helpful customer service and a quality product. There was a minor issue with one of the frames I ordered and it was immediately corrected and replaced within 24 hours. Impressed.
Product : Nice to be able to purchase mounts individually so I could recycle and re-use some old picture frames. Quality product, sharply cut.

Frame: R718 - 22mm Painted grain black

Service:5Product:++

Service rating : Good selection of frames on the website, relatively easy ordering process compared to others. Frame was exactly as ordered, well packaged and delivered on time (faster delivery would be nice but it arrived within the timeframes described on the website).
Product : Good quality frame, will definitely use them again if I need any more. Reasonable price compared to others too.

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Although the first frame I received was damaged, the service getting a replacement was superb. Lucy organised a replacement that arrived the next day. The frame is perfect for the poster I wanted it for. Delivery on the initial order took a while but I was impressed by how Lucy dealt with my problem so have ordered more frames.
Product : Frame was exactly what I wanted.

Standard Frame: R780 - 52mm Smooth reverse step matt white

Service:5Product:++

Service rating : I would and have recommended Picture Frames Express to other people. I like the broad range of styles on offer, from traditional to modern and everything in between. I also like the total flexibility in size. They are well made and they are quick.
Product : Good design, and well made

Standard Frame: CF113 - 10mm Painted grain white - 22mm depth

  • Customer also bought: .... :
  • Standard Frame: CF330 - 10mm Oak (veneer) - 22mm depth
  • Standard Frame: P20 - 20mm Flat smooth matt white
Service:5Product:NYT

I’m very impressed with the excellent service. The frames were accurately made and the delivery was fast, and their customer service responds to queries within minutes.

Mount: Dusty pink-8028

  • Customer also bought: .... :
  • Frame: A29 - 15mm Deep mahogany distressed gold line
Service:5Product:++

Service rating : It was easy to follow the Web sight and lots of choice of mounts and frames. Very good delivery time too.
Product : Went well with the xstitch I used it for

Frame: R72 - 29mm Flat oak slight chamfered edges

Service:4Product:+

Service rating : Took a long time to deliver, but the product is good. I understand the company is busy during coronavirus.
Product : Good product, slow delivery

Frame: J57 - 53mm Dark stained grain brown

Service:5Product:++

Service rating : I was concerned an online framing service may not deliver quality, or go well... but, frames express exceeded on both. I highly recommend their company, as the quality and service is superb, I will be using them again.
Product : Excellent quality, pictures online do not do the frames justice.

Frame: P20 - 20mm Flat smooth matt white

  • Customer also bought: .... :
  • Mount: Pure white-sw23
Service:5Product:++

Service rating : The frame arrived , as measured and looks fantastic. I also contacted them regarding a mis hap where I was sent a second order by mistake. All was dealt with in a professional manner.
Product : Beautiful frame well made to my specification.

Frame: R766 - 20mm Wenge and Maple

Service:5Product:++

Service rating : Frame made to measure. Great delivery time.
Product : Just as described, well made.

Mount: Black-372

Service:5Product:++

Service rating : Excellent went out of their way
Product : V good quality and as described

Standard Frame: J14 - 38mm Slight reverse curved oak

Service:5Product:++

Service rating : Great frame, delivered promptly, exactly what I wanted. Can't fault the service!
Product : Really good quality frame just as described and perfect for my picture.

Mount: Sand cream-7626

Service:4Product:++

Service rating : Quality good. Took some time to get here but to be fair we were in lock down so that could be delay. Yes would buy from them again
Product : Really Good quality frame

Frame: R106 - 52mm Painted grain reverse step black

Service:5Product:++

Service rating : Fast, efficient, reliable.
Product : Very good quality, well made.

Frame: R691 - 54mm Three step shabby chic white

  • Customer also bought: .... :
  • Frame: R691 - 54mm Three step shabby chic white
  • Accessory: Brown tape - 25mm x 50mtr
Service:5

Perfect! Great product delivered ahead of schedule..very pleased

Frame: P67 - 74mm Savignon Gold (high pattern)

Service:1Product:--

Service rating : When amending one field the other field will reset itself to a default measurement resulting in my frame coming in the wrong size. I had to reorder the frame resulting in paying double for the product. When I contacted Customer Services she could not have been more condescending or disinterested. First frame was not a great cut as I also mentioned to her but she ignored that. Buyer beware! I have come back to edit this review as I have just looked at another 1 star review that had the same problem. They are clearly aware their website reverts to a default figure resulting in incorrect sizing but have done nothing about it. I also see that they have not responded to any of these negative reviews for many months so they are clearly disinterested in the customers they have let down. DO NOT deal with Ellis by the way. Life too short to be belittled by him.
Product : Poor cut on first one even though it was their default size and useless anyway. £28 plus down the drain

Mount: Pale ivory ingres-3987

  • Customer also bought: .... :
  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:++

Service rating : Excellent efficient service
Product : Excellent, refreshing some old pictures with new mounts did the job perfectly

Frame: R859 - 85mm Painted white over tan

  • Customer also bought: .... :
  • Standard Frame: R702 - 35mm Meridian slate
  • Frame: R105 - 30mm Painted grain reverse step black
  • Frame: R808 - 13mm Bamboo gold
Service:5Product:++

Service rating : Excellent range of frames for a very good price. Incredibly efficient and arrived just as described thank you.
Product : Excellent value and fast delivery

Frame: R730 - 30mm Two tone pine and black

  • Customer also bought: .... :
  • Frame: R141 - 10mm High gloss deep red
Service:5Product:++

Service rating : Good service and a good price. Delivered in lots of bubble wrap.
Product : Lovely design, customisable size is brilliant.

Frame: A23 - 22mm Matt grain blue

Service:5Product:++

Service rating : They did exactly as they said they would... was delighted with both the product and the service.
Product : Frame was made exactly to measurements given and colour and look were as illustrated on website. Great job!

Frame: R778 - 52mm Painted black / burnished silver

Service:5Product:++

Service rating : Great website, easy to use and so many options. Literally create your own frame without leaving home.
Product : Quality is 100% and exactly what I ordered

Frame: R429 - 45mm Shabby chic reverse step duck blue

  • Customer also bought: .... :
  • Frame: R429 - 45mm Shabby chic reverse step duck blue
Service:5

Good service, quality ,well made and packaged.

Frame: C63 - 15mm Smooth cushion black

Service:5Product:++

Service rating : As always quality, promptness and packaging were excellent
Product : Excellent quality and reliable service as always

Frame: E21 - 40mm Graphite silver

Service:5Product:++

Service rating : Easy and clear order process, good prices, kept me informed about delivery times and all arrived on time. Will certainly use again.
Product : I bought 4 frames and all are as expected. Lovely range of designs and very happy.

Mount: Dawn mist-8628

  • Customer also bought: .... :
  • Mount: Dawn mist-8628
  • Accessory: Brown tape - 38mm x 50mtr
Service:5

I would recommend it. Excellent.

Frame: R141 - 10mm High gloss deep red

Service:3Product:++

Service rating : The frame is great, the communication and postage are left to be desired. The packaging seemed like it was two boxes sellotaped together with fragile tape so between that and no communication, i had no idea what had arrived! (Could have been anything!!!)
Product : Frame is beautiful, I’m very happy.

Frame: R797 - 20mm Painted blue grain

Service:5Product:++

Service rating : Excellent. I made an error on dimensions when I ordered. Emailed them to let them know and sent correct details and they sorted it out with no fuss.
Product : Got exactly what I ordered

Standard Frame: A30 - 20mm Painted grain black

Service:3Product:++

Service rating : The frame took longer to arrive than we would have liked, but did arrive safely and was accurately made to the requested size.
Product : Seems like a good quality product, works find and was good value for money.

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