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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 804 customer reviews

Date Product Score Customer Comment

Frame: C14 - 35mm Mahogany gold line

Service:++

Custom made picture frames made so fast and great quality and finish.
Will definitely recommed.

Frame: J39 - 85mm Flat pitted grain brown

Service:+
Product:+

Service rating : The service worked really well. I am happy with the look of the frames although the little metal things uses to hold the back in are a bit annoying
Product : I like the look of the frame but the little metal things that hold the back on are tricky

Frame: D10 - 10mm Inca gold

Service:++
Product:nyt

They are just perfect. It is an excellent service. The three frames are on the wall and I am so pleased with them.

Frame: A30 - 20mm Painted grain black

Service:+
Product:nyt

Well put together and easy to understand website and ordering process. Delivery speedy and frame well packaged.

Mount: Mid grey-8491

  • Customer also bought: .... :
  • Mount: Laurel-8645
  • Mount: Dove-8633
Service:++
Product:++

Service rating : Really pleased with the mounts I bought. Great quality. Great value. Great service.
Product : Very happy with the product.

Standard Frame: R526 - 54mm Foundry bronze and black foil

Service:++
Product:++

Service rating : Excellent service, quality frame fitted perfectly
Product : Lovely frame compliments my picture beautifully

Frame: K21 - 50mm Antique Gold (c)

Service:++
Product:++

Service rating : Very nice frame, picture looks lovely!
Product : This is a lovely frame, perfectly suited to my sitting room!

Frame: R332 - 52mm Painted grain matt black with gold inside edge

Service:+

Well made and prompt.

Frame: R536 - 38mm Smooth flat grain dark walnut wrap (c)

Service:++

Lovely frame, quick service. Highly recommended.

Frame: R51 - 45mm Scoop unfinished obeche

Service:++
Product:++

Service rating : This order went great but more impressive was my previous 1 which had an issue but was resolved fairly, squarely, quickly & to everyone's satisfaction, thank you very much.
Product : Great, thank you very much

Frame: J25 - 20mm Flat ash with slight rounded edges

  • Customer also bought: .... :
  • Frame: J43 - 20mm Flat smooth black
Service:++
Product:nyt

Good range of products, very good and efficient service, and reasonable prices. Not overly keen on plastic 'glass' but it seems perfectly OK

Standard Frame: R344 - 22mm Flat Smooth white

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
  • Standard Frame: R142 - 20mm Dark mahogany grain with slight rounded edges
Service:++

Individual frame /mount design easy to use, they arrived quickly and look great too!

Frame: R371 - 55mm Lacquered Shabby chic black

Service:+
Product:++

Service rating : Great frame, great service and a great website choice - But postage brought the price up.
Product : Great quality frame, very happy.

Frame: AL - P15 - 03 - 10mm Polished silver

  • Customer also bought: .... :
  • Standard Frame: AL - P15 - 03 - 10mm Polished silver
  • Frame: R412 - 28mm Brushed gold with black back edge
Service:++

Eay to buy and assemble. Frames look great. Much less expensive than getting them custom made

Frame: K26 - 50mm Cobweb Gold (c)

Service:++
Product:nyt

Excellent product

Standard Frame: J6 - 40mm Flat oak rounded back edge

Service:++
Product:++

Service rating : Was sceptical about buying a custom sized frame to fit a drawing at home but i was amazed at how well it turned out, frame was made to such a high standard at a great price! Thanks
Product : Brilliant, looks anazing and made to a high standard!

Standard Frame: R102 - 52mm Painted grain reverse step matt white

Service:++

Huge range of mouldings. Friendly and efficient customer focussed staff. Accurately cut and assembled frame. Will definitely use them again.

Frame: R581 - 35mm Deep painted grain light grey

Service:++
Product:++

Service rating : Quality excellent and quick delivery. Website very easy to use for designing and customising a frame.
Product : Excellent quality and service.

Multiframe: R221 - 68mm Brushed gold with brown back edge detail

  • Customer also bought: .... :
  • Frame: R304 - 20mm Light stone grain with antique details
Service:++
Product:++

Service rating : Great service speed of delivery and exceptional after sales service. Will definitely purchase more frames in the future.
Product : Quality and choice of frames

Frame: R510 - 18mm Deep painted black

Service:++
Product:++

Service rating : all good order arrived just fine
Product : excellent thanks: designed, previewed and ordered online arrived in good time

Multiframe: A30 - 20mm Painted grain black

Service:++
Product:++

Service rating : As a professional photographer my standards are quite high so I started with only one multi frame order first to try. Then it came and was so good i ordered more.

I couldn't be happier. User friendly interface for configuring multi photo custom design, amazing prices, speedy delivery, thoughtful packing and great final product. I never write reveiws - ever - but they deserve it.
Product : couldn't be happier. as a professional photographer my standards are quite high so i started with one multi frame order first to try. Then it came and was so good i ordered more.

Standard Frame: P14 - 48mm Flat painted grain white

Service:++
Product:++

Service rating : Really good frame, as shown on pictures, perfect fit to my picture and good delivery.
Product : Love my frame. Really good frame, as shown on pictures, perfect fit to my picture and good delivery.

Frame: R327 - 45mm Shabby Chic pale blue over cracked brown (c)

  • Customer also bought: .... :
  • Frame: K27 - 57mm Daliha Gold
Service:++
Product:++

Service rating : We were not in when courier delivered but they kept the parcel at our local post office rather than the courier main office which is in the next town making it much easier to collect. The quality of frames was also excellent.
Product : Lovely colour and finish - suited the painting we chose it for beautifully.

Frame: R470 - 18mm Flat grain graffiti yellow

Service:++

The frame and mount were exactly what I hoped they would be. The fact that I could put a photo of the picture and play with different frames and mounts is an excellent feature.

Standard Frame: A10 - 45mm Distressed pitted antique pine

Service:++
Product:++

Service rating : Excellent service, well packaged, driver called before coming, frame is brilliant
Product : Frame is great, well made, beautiful wood, quickly received

Frame: A30 - 20mm Painted grain black

Service:++
Product:++

Service rating : very good quality and was packaged safely
Product : great quality, the frame is very firm and the colour is lovely.

Frame: J8 - 38mm Slight reverse curved ash

Service:++
Product:++

Service rating : Frames arrived on time and will packaged and were just as I Ordered
Product : Lovely frames. Complement my photos well.

Frame: AL - P11 - 01 - 7mm Polished gold

Service:++
Product:nyt

The frame arrived quickly and the quality was far better than expected for the price I paid. Slightly different colour than I had hoped for from the screen but looks great all the same. Highly recommend the service and product and at a third of the cost of a similar frame from the local framers, I am very happy with my bargain.

Frame: N22 - 82mm Baroque Dark Gold (c)

Service:++
Product:++

Service rating : Exactly what we wanted + very fast, thank you!
Product : Exactly what we wanted!!!

Frame: R272 - 25mm Flat high gloss black

Service:++
Product:++

Service rating : Easy to customise, design and order. Followed by quick delivery.
Product : Lightweight and built to the exact dimensions I specified.

Frame: R161 - 20mm Cream driftwood

Service:-
Product:++

Service rating : The frame is good quality and as ordered. The email communication and delivery was poor. No confirmation email, just an invoice. No detail into the delivery, sent a notification that said it would take 24 hours from when received and it took 3 days. Tracking link didn't work. Terrible packaging, a poorly constructed box as opposed to something specifically made for picture frame which would seem sensible.
Product : Fantastic quality, as ordered.

Standard Frame: J96 - 23mm Flat smooth black

Service:++

Quick and efficient service. Size was exactly what i ordered.

Frame: J6 - 40mm Flat oak rounded back edge

Service:++
Product:++

Service rating : Excellent service, so easy to order, though hard to decide due to the extensive choice of frames on offer.Came quickly and excellent quality.
Product : Being able to order so quickly and easily custom sized frames is a godsend. Lovely frame, perfect to the mm!

Multiframe: AL - P273 - 250 - 5mm Flat matt black

Service:+
Product:nyt

Service was very prompt and efficient.
The quality of the frames very good.
My only problem is with the ease of assembly (or otherwise). It s VERY fiddly removing the screws and with some seemingly impossible. The hooks were installed for a vertical layout so I had to move them to the horizontal. This would easily be remedied by putting hooks on all 4 sided.

Frame: R566 - 23mm Vintage painted natural slate

Service:+
Product:nyt

Sent in good time and looks great!

Standard Frame: C63 - 15mm Smooth cushion black

Service:++

Quality bespoke product for your pictures - great range and excellent finish. All frames purchased recently from this supplier.

Mount: Gold-362

  • Customer also bought: .... :
  • Mount: Slate-8159
  • Mount: Maple-8017
  • Mount: Beajolais-8151
  • Mount: Sepia-8019
Service:++
Product:nyt

Great and prompt service. Have recommended this company to several friends.

Frame: Bx24 - 30mm Flat grain white 52mm deep box

Service:++
Product:++

Service rating : Very happy with service provided, excellent quality and delivered on time
Product : Excellent service and product

Standard Frame: R490 - 32mm White crackle over brown shabby chic (c)

Service:++
Product:++

Service rating : Delighted with the frame.
Website easy to use.
Called the helpline who answered by query promptly.
Did the order online.
Frame was here within the week.
Product : It was easier and probably quicker then running about in town trying to find the right frame and someone who could do it as most only do standard sizes. I thought the price was very reasonable.

Mount: Iced white ingres -3973

  • Customer also bought: .... :
  • Accessory: 170ml - Acrylic cleaner
  • Accessory: Cloth - Microfibre
  • Accessory: x 1 - Snap Knife
Service:+

Did not receive any invoice at all or any confirmation of order but products good

Standard Frame: C63 - 15mm Smooth cushion black

Service:++
Product:++

Service rating : Website easy to use & it was quick & easy to order frames for 2 non-standard sized pictures. The frames arrived in perfect condition in secure packaging, would definately use them again
Product : Website easy to use to order 2 non-standard sized picture frames and they arrived in perfect condition in secure packaging, would definately use them again.

Frame: R85 - 38mm Flat grain black ash wrap (c)

Service:++
Product:++

Service rating : Lovely frames. Thick and sturdy. Not unlike my mother.
Product : I thought the last section was this section, but I reiterate: really nice frames!

Frame: P90 - 85mm Baychevelle black

Service:++
Product:nyt

Excellent product well made and prompt delivery.

Frame: N22 - 82mm Baroque Dark Gold (c)

Service:++
Product:++

Service rating : Excellent sizing and great packing and delivery - I have had a few frames and each one I've been very pleased with. Also the system of ordering is made simple from choice of frame to accs, many thanks and hopefully keep your prices realistic and I will order more - great service !
Product : Brilliant looks and was spot on size -thank you

Frame: R67 - 25mm Vichy red mottle gold, green band

  • Customer also bought: .... :
  • Mount: Pale ivory ingres-3987
Service:++

Excellent service as usual. Excellent quality as always.

Standard Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Standard Frame: J47 - 42mm Flat grain dark mahogany
Service:++
Product:++

Service rating : excellent frames, pictures fit perfectly.
Product : excellent picture looks great

Multiframe: A30 - 20mm Painted grain black

Service:++
Product:++

Service rating : Had a problem with delivery which was sorted out very quickly and efficiently.
Product : The frames were just as I had ordered

Frame: R435 - 63mm Catania reverse gold leaf

Service:++
Product:++

Service rating : As ever, perfect in every way
Product : Fantastic quality and quality accessories to go with it

Frame: N22 - 82mm Baroque Dark Gold (c)

Service:++
Product:++

Service rating : Lovely frames , very efficient service.
Product : I love them , keep ordering more !

Standard Frame: J43 - 20mm Flat smooth black

  • Customer also bought: .... :
  • Standard Frame: R593 - 15mm smooth cushioned white
  • Standard Frame: J85 - 25mm Rounded Ash
  • Standard Frame: R574 - 23mm Vintage painted barok red
  • Standard Frame: P26 - 38mm Graphite grey with black side and edge detail
Service:++

Great service, brilliant frames. Full marks!

Frame: R491 - 32mm Green crackle over brown shabby chic ( c )

Service:++
Product:+

Service rating : Great prompt service
Product : Brilliant colour in shabby chic

Frame: Bx22 - 34mm Flat oak 9mm Deep Box

Service:++
Product:++

Service rating : This is the second time I have used Picture Frames Express and it was as good as the first. Delivery was quick and the frame was exactly what I hoped it would be.
Product : Excellent product. Lovely oak finish

Standard Frame: R445 - 38mm Rounded edge matt grain blue

Service:+

Good, efficient - possibly slightly cheap material, but fine.

Mount: Ochre-8653

Service:-
Product:nyt

Do not have the product yet, It's been a month now.


On 13-Mar-2017 the supplier responded:
Hi, thank you for your feedback & thank you for your email today - your order was well under the minimum basket value, we contacted you on the day of your order (14th Feb ) this was not replied to until today ( 13 March ) a one month delay !  - anyway we will do as you have asked today and send out your order today for delivery tomorrow - thank you for your feedback and order.

Frame: R85 - 38mm Flat grain black ash wrap ( c )

Service:++
Product:++

Service rating : Easy shopping on line everything explained and choices of options. Delivery on time very secure wrapping would definitely recommend this site
Product : Frames were perfect size, and quality.

Frame: N49 - 22mm Dark grain walnut

  • Customer also bought: .... :
  • Frame: P20 - 20mm Flat smooth matt white
Service:++
Product:++

Service rating : Fab price, great quality, super speedy - i was really impressed and will defo use again.
Product : Fab price, great quality, super speedy

Frame: C59 - 23mm Smooth cushioned black

Service:++

Quick efficient and good value

Multiframe: AL - P11 - 04 - 7mm Frosted silver

  • Customer also bought: .... :
  • Standard Frame: Bx31 - 35mm Flat painted grain white 70mm deep box
Service:++
Product:++

Service rating : Customer advice was excellent and the frames themselves were exactly right.
Product : Customer service excellant and the frames themselves were exactly right.

Mount: Ivory-Aq2

Service:++
Product:++

Service rating : Simple ordering process extremely responsive delivered by return and to order
Product : Great product produced to order

Standard Frame: R68 - 25mm Vichy red mottle gold, burgundy band

Service:++

beautiful frame

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