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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 526 customer reviews

Date Product Score Customer Comment

Standard Frame: 829-117 - 76mm White swept

  • Customer also bought: .... :
  • Mount: White-8001
Service:5Product:++

Service rating : Super quick Delivery, exactly as described would recommend
Product : Perfect ,as described ....

Standard Frame: Bx6 - 33mm Brown grain 9mm brown box

Service:5Product:++

Service rating : Great quality frames and very helpful when I called them up with some queries over the phone.
Product : Excellent quality frame, thank you!

Frame: R233 - 22mm Flat high gloss white

Service:5Product:++

Service rating : Excellent attention to detail and quick response. The product is of a high quality and finish - will use again.
Product : Excellent service throughout and superior product for the price. I have used Frame Express many times before and will continue to do so.

Frame: R540 - 44mm Distressed Antique gold

Service:1Product:--

Service rating : Bad Customer Service
Product : glass chipped. otherwise nice frame

Frame: P7 - 20mm Medium teak gold line

  • Customer also bought: .... :
  • Frame: P7 - 20mm Medium teak gold line
Service:5

Excellent service. Easy to use website. Delivery as promised and frame was very well packed. Well made product .

Frame: R327 - 45mm Shabby Chic blue over cracked brown (resin)

Service:5Product:++

Service rating : Really great service. Ordered at the height of the covid crisis and still replied promptly when i asked to double check cut out sizes. Turned up really packaged and absolutely spot on!
Product : Lovely colour, brightens the room

Standard Frame: R100 - 25mm Black with antique silver line and back

Service:5Product:++

Service rating : A well made frame. Liked that I could choose something a bit different and it was made to size - I needed a large frame for a V&A Print. Very happy with it.
Product : It's a good frame - unusual!

Frame: P87 - 70mm Liguria black (high pattern)

  • Customer also bought: .... :
  • Frame: P87 - 70mm Liguria black (high pattern)
Service:5

The website was good and easy going through options. Had to email them about delivery and they replied within 5 minutes. The frame arrived exactly when they said and was very well packaged. The frame is beautiful in fact the first word I said was WOW. Would definitely recommend and buy from them again.

Frame: Bx33 - 35mm Flat painted grain walnut 70mm walnut box

Service:5Product:++

Service rating : Great products made to order
Product : High quality picture frame, delivered exactly as described

Frame: R181 - 32mm Smooth flat matt white

  • Customer also bought: .... :
  • Frame: R197 - 15mm Deep flat grain painted black
Service:5Product:++

Service rating : Have made a couple of purchases from PFE recently and very happy with everything I be received.
Product : Exactly what I was after!

Frame: R104 - 30mm Regency white wash gold burnish (high pattern)

Service:5Product:++

Service rating : Picture frame express have always delivered a quality product, I have used them several times. The frames arrive well wrapped so no damage occurs in transit.
Product : solid frame, easy to use and easy to hang.

Frame: R716 - 30mm Embossed mottled dark grey

  • Customer also bought: .... :
  • Standard Frame: J32 - 20mm Reverse green double gold line
  • Frame: P95 - 36mm Reverse smooth matt white
Service:1Product:--

Service rating : I still havent received my frames. I have ordered from them before and they are pricey but decent quality. However this time they sent me someone else's order. Customer service is terrible. They wouldnt tell me when the wrong frame was being collected, and despite telling them it could only be picked up after midday, they sent someone at 8 am. They Promised my frames would arrive by the end of the week but its Friday and no sign of them yet.
Product : Not arrived yet. Usually there frames are decent tho.

Frame: R842 - 32mm Painted grain black

Service:5Product:++

Service rating : The site is well set out and easy to navigate. There is plenty of choice but you are guided through and the end product is exactly what you expect. We ordered a large frame with backing card and mount and it fitted perfectly. The packaging meant that it arrived in good order and we were kept informed at every stage. A really good product and excellent service.
Product : The frame was just what we wanted - if not better!

Frame: E22 - 40mm Graphite grey

Service:5Product:++

Service rating : Service was excellent, picture frame arrived very well wrapped and in the time that they said. It suits the picture down to ground after 8 years of it not having frame. Would defiantly use them again.
Product : Lovely quality frame and was a perfect fit for the picture.

Frame: R807 - 62mm Rounded painted black silver back line

Service:5Product:++

Service rating : Great service, great product...... so good that I ordered another one the same
Product : Brilliant stuff. Great delivery, not a mark on it.

Frame: P4 - 85mm Avignon smooth black

Service:5Product:++

Service rating : good product. and good delivery
Product : good product and fast delivery

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Mount: Laurel-8645
Service:5Product:++

Service rating : The website was easy to use and the frame arrived as expected and on time.
Product : Looks perfect, well made.

Frame: R181 - 32mm Smooth flat matt white

  • Customer also bought: .... :
  • Frame: R181 - 32mm Smooth flat matt white
Service:5

Brilliant company. Very quick, lovely frames, very good value

Multiframe: C84 - 40mm Flat smooth black

  • Customer also bought: .... :
  • Multiframe: C84 - 40mm Flat smooth black
Service:5

Customer service was excellent resolving an issue

Frame: K21 - 50mm Antique gold (resin)

  • Customer also bought: .... :
  • Frame: K21 - 50mm Antique gold (resin)
Service:5

The ordering of the frame was easy and instructions were very clear. The picture frame was spot on and was exactly what I wanted. Was informed of despatch etc.

Frame: P94 - 40mm Flat smooth matt white

Service:5Product:-

Service rating : easy to use website and quick delivery
Product : Could have been packaged better especially the corners

Mount: Mid grey-8491

Service:5Product:++

Service rating : Great company and service. Very please with the quality of the mount. It would have been perfect had I measured it correctly! I managed to adjust successfully.
Product : Great frame. Good quality. Can highly recommend

Frame: R830 - 18mm Speckled duck egg blue

  • Customer also bought: .... :
  • Frame: R830 - 18mm Speckled duck egg blue
Service:5

The frames arrived and were just what I wanted. The website is really comprehensive and although I was worried about choosing the colours online, they turned out to be perfect! Really good quality frames and well-packaged.

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Really beautiful frame I’m absolutely delighted, arrived very quickly and in excellent condition - choices on the website were wide and interesting - 5 stars
Product : absolutely gorgeous frame

Frame: R786 - 20mm Painted grain blue

  • Customer also bought: .... :
  • Frame: R786 - 20mm Painted grain blue
  • Frame: R639 - 20mm painted vintage green
  • Frame: R105 - 30mm Painted grain reverse step black
Service:5

great frames, perfect every time

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : Easy to design a frame with plenty of choice. My frame looks splendid and just as I wanted.
Product : Looks great. Just as I designed it.

Standard Frame: P20 - 20mm Flat smooth matt white

Service:5Product:++

Service rating : Arrived really quickly
Product : Exactly like picture on the web site

Frame: R682 - 38mm Scooped smooth black

Service:5Product:++

Service rating : Quick , efficient and to a excellent standard.
Product : Excellent quality, made to fit perfectly, would highly recommend.

Frame: R135 - 50mm Painted grain black with azure indented backline

  • Customer also bought: .... :
  • Accessory: Brown tape - 25mm x 50mtr
Service:4Product:+

Service rating : Prompt service sizes exactly as requested. Slight disappointment that despite excellent packaging one frame had slight damage on one corner and along two sides. This must have occurred before packing.
Product : See above re slight damage

Frame: J90 - 30mm Flat painted grain black

Service:4Product:+

Service rating : Nice frame, as always. Well packed and arrived fairly quickly given the circumstances. My impression is that prices have climbed a fair bit recently - I'll be shopping around in future.
Product : Nice frame but expensive.

Frame: P29 - 33mm Flat deep painted grain white

Service:5Product:++

Service rating : Website was easy to use. Frame looks great and delivered on time. Very happy.
Product : Nice solid wood frame. Modern simple design in a clean white colour, but with a faint wood grain that gives it a premium feel.

Frame: J25 - 20mm Flat ash with slight rounded edges

  • Customer also bought: .... :
  • Multiframe: K22 - 38mm Flat ash rounded back edge
Service:5Product:++

Service rating : Excellent online ordering service and vast selection of styles and colours
Product : The frames were a bit lighter than I thought they would be , but my measurements were spot on !

Frame: D20 - 20mm Mahogany gold line

Service:5Product:++

Service rating : Brilliant service made to measure was the only site I could find for my certificate, definitely be using them again 👍👍👍
Product : Everything was spot on 👍👍👍

Frame: J71 - 18mm Dark mahogany gold Line

  • Customer also bought: .... :
  • Accessory: Brown tape - 25mm x 50mtr
  • Accessory: Conservation - Backing
  • Frame: D93 - 30mm Mahogany with black edge and gold line
Service:5Product:++

Service rating : The frames were well made and great quality. The delivery time was good given the current lockdown situation. I would recommend their use wholeheartedly.
Product : Great quality frames, well made and well priced.

Frame: J96 - 23mm Smooth flat black

Service:5Product:++

Service rating : Amazing service - frame was exactly how I imagined and was delivered quickly. High quality packaging. Couldn’t recommend enough.
Product : High quality product. Exactly what I wanted.

Frame: J43 - 20mm Flat smooth black

  • Customer also bought: .... :
  • Frame: N90 - 47mm Black and gold crackle gold line
Service:5Product:++

Service rating : Excellent user friendly site and personal support if needed.
Product : All provided quickly and looked great.

Frame: R105 - 30mm Painted grain reverse step black

Service:5Product:++

Service rating : Absolutely fantastic! Good quality, on time delivery and easy to use website
Product : Hanging on our wall just as we anticipated. Looks good in the frame, good quality and classy!

Frame: BX45 - 24mm Old silver with black back edge 19mm pine box

Service:5Product:++

Service rating : Excellent.
Product : Exactly what i wsnted....

Frame: E22 - 40mm Graphite grey

Service:5Product:++

Service rating : Excellent looking frame delivered on time.
Product : Everything as ordered. Great frames.

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Would definitely recommend.. amazing frames &
So easy to choose, especially when you can upload a pic to see what it will look like in the frame..
I have already purchased again
Brilliant !!!
Product : Fab frame
Looks amazing when I’ve got the pic mounted in it

Mount: Pure white-sw23

  • Customer also bought: .... :
  • Accessory: Brown tape - 25mm x 50mtr
Service:5Product:++

Service rating : Fast service, good quality and very well packaged
Product : Perfect fit for the frame

Standard Frame: R464 - 52mm Scooped grained dark blue grey

Service:5Product:++

Service rating : I found Picture Frame Express on line and tentatively sent an order as I usually use a local framer to frame my art work.
Very pleased with the quality of the frame for the cost. My only dislike is that they use Perspex instead of glass.
I subsequently placed another order. There was a slight problem when this arrived but the customer service was exceptional. All sorted easily and replacements sent.
Will be using PFE on a regular basis.
Product : Good quality frame for the price.

Frame: N92 - 20mm Painted deep grain matt white

Service:5Product:++

Service rating : The frame was easy to design and order. Even during this difficult time they were quick to deliver.
Product : Easy to design and order. Quickly delivered even during this difficult time.

Frame: C63 - 15mm Smooth cushion black

  • Customer also bought: .... :
  • Frame: C63 - 15mm Smooth cushion black
Service:5

Frame arrived within 7 working days of order (during lockdown).
Well packed; size and appearance as expected.
Would certainly order from Picture Frames Express again.

Mount: Iced white ingres-3973

Service:5Product:++

Service rating : Great service, very helpful, fast shipping
Product : Great quality, exactly as ordered

Frame: R457 - 55mm Reverse burnished silver over black

  • Customer also bought: .... :
  • Standard Frame: R352 - 35mm Flat frosted aluminium with rounded edges
  • Frame: R352 - 35mm Flat frosted aluminium with rounded edges
  • Frame: R795 - 18mm sprayed silver grain
  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:++

Service rating : Great comms and customer service. Goods were super well packaged.
Product : Exactly as described and made to measurements provided.

Standard Frame: J6 - 40mm Flat oak rounded back edge

Service:5Product:++

Service rating : Good service.2nd frame I had purchased from this company.Very pleased with purchase
Product : 2nd frame I purchased and as pleased as the 1st one

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Very good service, well made frame ideal for my requirements.
Product : Exactly as I ordered - good service

Multiframe: R750 - 20mm Dark brown mahogany

  • Customer also bought: .... :
  • Multiframe: R750 - 20mm Dark brown mahogany
  • Multiframe: A30 - 20mm Painted grain black
Service:5

I forgot to put my full address on my order they rang me and put it right
My order was not delayed.
Also their products are great quality.

Frame: K81 - 28mm Sloped white grain wash

Service:5Product:++

Service rating : No issues, arrived quickly, well packaged.
Product : A good quality frame which arrived very quickly, well packaged. It has a plastic front rather than glass which I didn’t realise but looks fine on wall. Overall I’m really pleased with the frame and would order from this company again.

Frame: B1 - 32mm Flat pitted grain brown

Service:5Product:+

Service rating : Very efficient. Would recommend.
Product : Excellent.
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Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
  • Accessory: Brown tape - 25mm x 50mtr
Service:5

Simple, excellent service and quick delivery. Definitely buy picture mounts from you again soon.

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Brilliant. Never used them before. Will do again though.
Product : Frame looks great. Highly recommend

Frame: M11 - 9738L - 7mm Matt black

Service:5Product:++

Service rating : Made to measure frame and reasonably priced. Delivered in a timely manner. Well packaged and Good Quality product
Product : Exactly what was ordered.

Frame: C59 - 23mm Smooth cushioned black

  • Customer also bought: .... :
  • Frame: C59 - 23mm Smooth cushioned black
Service:5

Excellent quality & good value, pleasantly surprised, I will be using frame express again

Frame: C14 - 35mm Mahogany gold line

  • Customer also bought: .... :
  • Frame: D20 - 20mm Mahogany gold line
Service:5Product:++

Service rating : Highly personalised service. Good quality product and competitive.
Product : As described and as expected.

Frame: R346 - 20mm Painted grain light putty grey

Service:5Product:++

Service rating : Excellent quality, prompt service
Product : Excellent quality and value for money

Frame: E22 - 40mm Graphite grey

Service:5Product:++

Service rating : Good service, as expected
Product : Good reliable supplier and good quality frame

Frame: R597 - 32mm deep grained limed oak

Service:5Product:++

Service rating : Abolutely no problems. Came quickly
Product : Looks great. Good quality

Multiframe: R181 - 32mm Smooth flat matt white

  • Customer also bought: .... :
  • Multiframe: P94 - 40mm Flat smooth matt white
Service:5Product:++

Service rating : Easy ordering process, very simple to build a custom frame and mount. Good quality, delivered quickly and well packed for protection.
Product : Easy ordering process, very simple to build a custom frame and mount. Good quality, delivered quickly and well packed for protection.

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