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Customer Feedback

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Feedback for Picture Frames Express has been compiled from 494 customer reviews

Date Product Score Customer Comment

Frame: R371 - 55mm Lacquered Shabby chic black

Service:5Product:++

Service rating : Quick delivery and perfectly manufactured. Exact size as ordered.
Product : I would readily recommend.

Frame: R178 - 32mm Flat cream drfitwood

  • Customer also bought: .... :
  • Frame: R178 - 32mm Flat cream drfitwood
Service:4

Efficient and delivered what I wanted

Frame: N75 - 30mm Flat oak rounded back edge

Service:5Product:++

Service rating : Excellent service. Good quality frame.
Product : Good quality product. Recommend.

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : I was looking for a custom size frame. I found Picture Frame Express. Great easy to use website, great communication, great service, great price, great product. I will definitely use them again
Product : Perfect! Great quality and exact measurements

Frame: K81 - 28mm Sloped white grain wash

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  • Frame: K81 - 28mm Sloped white grain wash
Service:5

Very user friendly process of customising the frame. Built and despatched promptly. Looks great!

Standard Frame: CF770 - 12mm Antique gold face / mottled side - 32mm depth

Service:5Product:++

Service rating : Excellent frames and really well-made. The colour look fantastic and I couldn't be happier.

The delivery fees are a little pricy. However, when you look at the total amount you pay you'll find that it is still very reasonable.

Very happy and I would love to come back again to buy more frames
Product : Great looking frames and fantastic colour and details

Frame: P4 - 85mm Avignon smooth black

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  • Frame: P4 - 85mm Avignon smooth black
  • Accessory: Springlock - complete
  • Accessory: Springlock - extra kit
Service:5

Excellent quality products & service. Frames fitted the posters perfectly, many options & finishes to choose from. Very happy & will definitely use again

Frame: R559 - 50mm Rounded painted black

Service:5Product:++

Service rating : Easy to order, lots of choice, quick delivery, lovely product
Product : The frame was perfect and looks lovely

Standard Frame: CF550 - 14mm Smooth white - 42mm depth

Service:5Product:++

Service rating : Great price, great product, great mitre, quick delivery. Nice....
Product : Really nice looking frame, easy fit, extra spacing already in calculation

Frame: R122 - 20mm Pale and dark aged gold burnish

Service:5Product:++

Service rating : Excellent choice of frames, quick dispatch, exceptionally well packed, and a good quality frame. Easy to use website too.
Product : Great quality and well put together.

Frame: Bx2 - 33mm Painted grain black 9mm black Box

Service:5Product:++

Service rating : Very good quality frames made perfectly to my specifications. Make the perfect display for my husband’s NFL memorabilia.
Product : Great product. Just what I wanted.

Frame: R890 - 70mm Painted grain reverse step matt white

Service:5Product:++

Service rating : The frame was of excellent quality and good value for money. It was in immaculate condition. Extremely well packaged. Sizing was exactly as requested. Couldn't be happier.
Product : Excellent completely happy with frame, packaged well.

Frame: R724 - 43mm Torre stepped scoop gold

Service:5Product:++

Service rating : Good quality.
Product : Good quality frame. Looks well.

Standard Frame: P4 - 85mm Avignon smooth black

Service:4Product:++

Service rating : Excellent service, and helpful when I needed to change the size of my frame.
Frame arrived in perfect condition, carefully bubble-wrapped and handled to my front door
Product : Even nicer than expected with a lovely satin black finish

Frame: B21 - 36mm Gold leaf spoon with thin grey line detail

Service:5Product:++

Service rating : Amazing frames delivered quickly and well packaged. Reasonably priced for good quality frames
Product : This was a real beautiful frame for a fabulous diamond painting I did for a good friends birthday. I will definitely be ordering all my future frames from this company

Frame: C8 - 65mm Victorian dark oak gold line

Service:5Product:++

Service rating : I would always recommend Picture Frames Express. The website is so easy to use and inspires you to create the perfect framed painting, print or photo. Should you need any advice or general assistance the friendly customer support team are always there to assist you. This option will save you a fortune in framing fees. My house has many Picture Frames Express framed pictures, I wouldn't use anyone else.
Product : First class 5 star service. Extensive choice that leads to the right option for you. Being able to import an image of your picture really does help.
My Victorian style frame is perfect for my Grandparents wedding photo. Thank you.

Frame: R718 - 22mm Painted grain black

Service:5Product:++

Service rating : Great service, quick and quality frames. Website has a really useful design tool where you can pre-imagine your framed picture, with lots of creative options. Good company to deal with. I’ve bought frames with them man times now and always satisfied!
Product : Frame arrived exactly as ordered. Quality frame for the price.

Mount: Soft white-Aq1

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  • Mount: Soft white-Aq1
Service:5

Always a great service, and great produxts

Mount: Iced white ingres-3973

Service:5Product:++

Service rating : Good condition, packaged well and arrived early.
Product : Good condition, packaged well and arrived early.

Frame: R367 - 45mm Painted grain black

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  • Frame: R135 - 50mm Painted grain black with azure indented backline
  • Frame: R651 - 48mm Scooped bronze ebony edge and back
  • Frame: R678 - 40mm Touchwood oak (veneer)
Service:5Product:+

Service rating : Always super service and very personal. I had something to add to an outstanding order only to discover that I should have been told of mouldings being out of stock. Gloria worked tirelessly to not only add to my order but also for me to get suitable alternatives, AND for me to have the order the NEXT DAY. Now that is service!
Product : Good looking modern frame at a reasonable price.

Frame: J11 - 15mm Rounded ash

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  • Frame: J11 - 15mm Rounded ash
Service:5

Easy to use web site, well made frames and delivered wuickly

Mount: Mid grey-8491

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  • Mount: Mid grey-8491
  • Mount: Iced white ingres-3973
Service:5

I received my order quickly and it is of good quality

Standard Frame: R477 - 30mm Medici gold scoop with black back edge

Service:5Product:++

Service rating : Very prompt service. Product was delivered well packed.
Product : Just right and the person who received it as a gift was delighted.

Standard Frame: R395 - 80mm ' La Chartrueuse ' white

Service:5Product:++

Service rating : prompt and efficient
Product : excellent finish just as expected

Frame: R889 - 42mm Antique stained pine

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  • Frame: R889 - 42mm Antique stained pine
Service:5

Excellent quality and dependable service

Multiframe: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Frame was great and all measurements were correct. It arrived a month earlier than it said it would, arriving before Christmas which was great of them.
Product : Frame looked great and all measurements were accurate and there were no damages.

Frame: A30 - 20mm Painted grain black

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  • Frame: J25 - 20mm Flat ash with slight rounded edges
Service:5Product:++

Service rating : I ue them because unlike other people they always get the order correct and what I want
Product : Very good and the correct items I ordered.
I don't need to say more

Standard Frame: A30 - 20mm Painted grain black

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  • Standard Frame: A30 - 20mm Painted grain black
Service:5

Arrived much faster than I thought! Good quality and cheaper than a lot of competitor custom frames.

Mount: Ivory-8043

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  • Frame: A23 - 22mm Matt grain blue
Service:5Product:++

Service rating : Provided exactly what I had requested, and it was packed perfectly.
Product : You are asking too many questions

Frame: R788 - 50mm Brompton painted white

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  • Frame: N90 - 47mm Black and gold crackle gold line
  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:++

Service rating : Quality product. Reasonabe price.Product is much better than it appears on the internet. Will definately purchase again.
Product : Excellent. Have already purchased more.

Frame: Bx6 - 33mm Brown grain 9mm brown box

Service:5Product:++

Service rating : Very helpful when I phoned and had some queries about the frame I ordered. Answered all my questions thoroughly.
Product : Excellent service and I reviewed my frame before Christmas despite ordering late. Great quality and very impressed!

Standard Frame: P4 - 85mm Avignon smooth black

Service:5Product:++

Service rating : The frames arrived promptly, well packed and constructed. Fitted like a glove. Delighted
Product : A lovely frame, just as pictured. Couldn't fault it.

Standard Frame: A30 - 20mm Painted grain black

Service:5Product:+

Service rating : Every thing was very easy, from ordering to delivery
Product : Very nice and well made excellent service

Frame: R916 - 30mm Painted grain white

Service:5Product:++

Service rating : The frame and mount, etc., that I ordered arrived earlier than anticipated and were spot on.
Product : Exactly as specified. Very pleased with the result.

Mount: Moorland-331

Service:5Product:++

Service rating : Would recommend. Well finished and packaged. Speedy delivery during difficult times.
Product : Good quality. Well cut and finished

Frame: R141 - 10mm High gloss deep red

Service:5Product:++

Service rating : Excellent. User friendly website and the range of colours, finishes etc. was amazing. Ordered early December and I was pleasantly surprised when the goods were delivered before Christmas. Packaging also very good.
Product : Particularly at a time when retail choices are limited, I was pleased to be able to get what I wanted

Standard Frame: B1 - 32mm Flat pitted grain brown

Service:5Product:++

Service rating : Great service, I had missed the Christmas order deadline but on request they processed the frame and despatched promptly so that it arrived on time. Good quality nice picture frame
Product : Good quality picture frame

Multiframe: A30 - 20mm Painted grain black

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  • Multiframe: A30 - 20mm Painted grain black
Service:4

A little pricey but a quality product.

Frame: R857 - 52mm Reverse step painted grey grain

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  • Frame: R106 - 52mm Painted grain reverse step black
  • Frame: R908 - 70mm Painted grain reverse step black
Service:5Product:+

Service rating : They do a professional job at a very good price. I’ve used them before and they are always reliable. Easy to use website for frames.
Product : A well put together frame, nice quality. However the Colour was quite different than that online but was more what I expected from the description so not disappointed.

Multiframe: J88 - 57mm Flat oak rounded back edge

Service:5Product:++

Service rating : Really great service, fast delivery and exactly what I ordered. Thankyou
Product : Great service - exactly what I ordered.

Frame: R678 - 40mm Touchwood oak (veneer)

  • Customer also bought: .... :
  • Frame: R678 - 40mm Touchwood oak (veneer)
  • Mount: Dawn mist-8628
  • Frame: BX41 - 35mm Painted grain light grey 20mm pine box
  • Frame: R596 - 32mm Raised grain dark wenge
  • Accessory: Conservation - Backing
Service:5

The frames are excellent quality for their price and they are delivered quickly. I was disappointed that one did not have a matching colour on the inside walls of the box frame and when I contacted them they responded within hours and sent some coloured mountboard that has solved the problem. PFE will continue to be my first choice for frames for my embroidery.

Standard Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : We ordered a made to measure frame for a print we had acquired through Etsy. Due to the size we could not find a frame that matched the measurements.
The ordering process through the website and choices were simple and easy to use.
On delivery we opened the package to find that the frame was damaged. That day we took pictures and emailed to the team at Picture Frames Express. We received a response immediately, within the hour, including an apology and the offer of sending out a new made to measure frame free of charge. We received the new frame within 24hours. Despite the slight hiccup we could not have been more impressed with the professionalism and customer service from this company. May I also add this was the week before Christmas!
Product : Exactly as expected from making the choice online and comparing to other models. Lovely finish, and we’ll priced.

Mount: Soft white-Aq1

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  • Accessory: Acid free - Backing
Service:5Product:++

Service rating : Easy to order, great mounts which arrived quickly. A great cost effective way to frame your own prints. Would highly recommend and will continue to use myself.
Product : Great products, would recommend.

Frame: C59 - 23mm Smooth cushioned black

Service:5Product:++

Service rating : This service allows you to choose exactly the frame you want at just the right size to fit the picture or photo you want to frame. Given this is a bespoke service, the cost is reasonable and the speed excellent. What more could you want?
Product : Perfect for what we needed.

Frame: J90 - 30mm Flat painted grain black

Service:5Product:++

Service rating : I needed a custom frame in a real hurry just before Xmas and paid for the express service. I was amazed how quickly the frame arrived. Great quality frame, packed in an environmentally friendly way. Very impressed & highly recommended :)
Product : Well made & looks great :)

Frame: J25 - 20mm Flat ash with slight rounded edges

Service:5Product:++

Service rating : Excellent, speedy service. A bit pricey, but it is a quality frame and made to size.
Product : Lovely quality frame, perfect sizing

Frame: P4 - 85mm Avignon smooth black

Service:5Product:NYT

Service rating : Excellent service thanks !
Product : Great delivery

Frame: D93 - 30mm Mahogany with black edge and gold line

Service:5Product:++

Service rating : Easy to use web tool to design and order super high quality picture frames. So happy we've used them 3 times. Highly recommended.
Product : Very happy. Looks fab now it's hanging in our hallway

Frame: R361 - 20mm Painted grain matt white

Service:5Product:++

Service rating : Excellent quality, and prompt delivery
Product : Fantastic product for the price

Standard Frame: P14 - 48mm Flat painted grain white

Service:5Product:++

Service rating : Saved 180 pounds compared with a shop for 2 frames in white grained wood and in different sizes ordered two weeks before Christmas. Frames were delivered in time as promised. Good quality aswell, hence 5 stars.
Product : Saved 180 pounds compared to a shop for two different white grained frames, good quality at a very good price, hence 5 stars

Frame: P9 - 23mm Red mahogany gold line

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  • Frame: P9 - 23mm Red mahogany gold line
  • Frame: B21 - 36mm Gold leaf spoon with thin grey line detail
  • Frame: A36 - 12mm Graphite silver
  • Accessory: Brown tape - 25mm x 50mtr
  • Accessory: Brown tape - 38mm x 50mtr
Service:5

Responsive and understanding customer service. A vast range of high-quality products; had ordered four different frames and assemblies (most recently). Each item was made to exact specification; being an engineer, I checked! I will definitely continue to use use Picture Frames Express for my framing needs in the future.

Mount: Iced white ingres -7065

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  • Mount: Soft white-Aq1
  • Frame: R101 - 20mm Smooth scoop matt black
Service:5Product:++

Service rating : Good product, arrived on time despite the Christmas deadline. Well packaged too and good communication about delivery
Product : Exactly as expected - mount looks good in frame

Frame: K21 - 50mm Antique gold (resin)

  • Customer also bought: .... :
  • Frame: K21 - 50mm Antique gold (resin)
  • Standard Frame: A30 - 20mm Painted grain black
Service:5

Lovely frames and good delivery - in time for Christmas.

Standard Frame: CF114 - 10mm Natrual - 22mm depth

Service:5Product:++

Service rating : An economic and attractive custom-designed picture framing solution. Good customer service and response time, dealing effectively with any issues that arise. We are pleased to be repeat customers.
Product : An economic and attractive custom-designed picture framing solution

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Easy to use website which made it a breeze to order a custom frame. Arrived very quickly and was well packaged.
Product : Good quality, looks exactly as expected.

Frame: J6 - 40mm Flat oak rounded back edge

Service:5Product:++

Service rating : I am delighted with the frame that I ordered, very good quality of frame. The finish is excellent and it was all carefully packaged and delivered in good time.
Product : The Frame sets my picture off beautifully.

Frame: J14 - 38mm Slight reverse curved oak

  • Customer also bought: .... :
  • Frame: J14 - 38mm Slight reverse curved oak
  • Frame: R614 - 23mm Mono smooth black line bevel back
  • Accessory: Brown tape - 38mm x 50mtr
Service:2

Of the 3 frames ordered only 1 was perfect, 1 had paint imperfections and the largest frame is warped.

Standard Frame: J88 - 57mm Flat oak rounded back edge

Service:5Product:++

Service rating : Their service was prompt following a perusal of their website which shows a comprhensive range of frames.
Following placing my order, I realised I had not quite specified the right dimensions. A phone call was answered quickly (a rare thing these days), and the error was corrected immediately for me and confirmed by email.
Product : Super quality product. The frame I ordered had a wide oak feature and this was produced to a fine polished standard

Frame: AL - P15 - 04 - 10mm Frosted silver

Service:5Product:++

Service rating : easy to order on line, and frame was excellent quality and just what I required. It was also dispatched very quickly and in time for christmas. Well done would use you again.
Product : Excellent quality, and easy to re assemble

Frame: R508 - 33mm Painted grain slate

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  • Frame: R841 - 32mm Painted grain Grey
Service:5Product:++

Service rating : My third purchase from frames express. Reliably excellent quality, prompt service and competitive prices.
Product : Lovely quality and stylish frame

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