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Customer Feedback

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Feedback for Picture Frames Express has been compiled from 405 customer reviews

Date Product Score Customer Comment

Mount: Oxford blue-8054

  • Customer also bought: .... :
  • Accessory: Brown tape - 38mm x 50mtr
  • Accessory: Self adhesive - Backing
  • Mount: Guacamole-8416

Service rating : I have previously bought a frame and mount and on this occasion required only the mount which I wanted for a long stitch project which had lain about for years. I used an old frame and worried about my measurements however the mount was just what I wanted, a perfect fit and a beautiful colour. I will not hesitate using Picture Frames Express again. Delighted customer
Product : Required for an as yet unfinished project but fits frame perfectly and very pleased with the colour chosen

Frame: J6 - 40mm Flat oak rounded back edge

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  • Frame: P31 - 33mm Flat deep ash

Service rating : Ordered two frames. Arrived speedily, well packed and perfect for the odd sized pictures. Will definitely use again.
Product : Perfect, simple frame for a non standard sized print.

Standard Frame: BX50 - 20mm Painted vintage pale pebble 9mm pine box


Service rating : Very pleased with the frame. Although the order was initially incomplete this was rectified very rapidly.
Product : Good quality frame

Frame: J11 - 15mm Rounded ash


Service rating : Always spot on . Good quality fast delivery
Product : Exactly what I ordered ...

Mount: Soft white-Aq1


Service rating : Easy to place order, fast service and great quality
Product : Great quality - exactly what I ordered

Frame: P87 - 70mm Liguria black (high pattern)


Service rating : Excellent service from ordering online using the great frame designer to the quick delivery time - very pleased with the frame.
Product : Love this frame :)

Frame: R761 - 30mm Painted black / burnished silver


Service rating : Terrible service, do not use! Mislabelled the parcel and it ended up lost at the Parcelforce Depot. Finally sorted it out with Parcelforce and it turned out they had made the custom frame the wrong size. As the frame arrived three weeks late, I have no chance to get a replacement for a custom size before the show.
Product : Pretty nice looking frame. The custom size I ordered was incorrect however.

On 05-Dec-2019 the supplier responded:
Hi Lancelot,

We feel this review is very unfair as the reason the delivery was delayed for the period of time stated was that the delivery details supplied by youhad the main part of the address missing, because of this the delivery obviously took a lot more time tobe delivered.With regards to the size of the frame that you received it was correct. The reason you thought the size wrong was you measured the frame from the opening at the front and not the back of the frame.
We have offered to help but as yet you have not responded.


Mark Jeavons.

Multiframe: C59 - 23mm Smooth cushioned black


Service rating : Excellent workmanship and attention to the specification. Use them.
Product : Seamless service and prompt delivery

Frame: N71 - 76mm Antique silver black Line


Service rating : excellent quality
Product : excellent quality

Frame: R102 - 52mm Painted grain reverse step matt white


Service rating : Very happy with frame its well made and just what we wanted.
Product : Very happy with this frame it's well made and I would recommend to others.

Standard Frame: R85 - 38mm Flat grain black ash wrap (mdf)


Service rating : Good quick service...very pleased
Product : Very good quick service delivered on time and good quality product...would use again

Mount: Buttermilk-8629

  • Customer also bought: .... :
  • Mount: Buttermilk-8629
  • Frame: A30 - 20mm Painted grain black

Easy to order. Good quality. Well packaged.

Standard Frame: D3 - 50mm Gold spot red vein (resin)


Service rating : Brilliant sevice
Product : Fantastic

Frame: R749 - 20mm Black edged pale bronze


Service rating : Frame fitted perfectly and was delivered very quickly. Very pleased with it!
Product : Excellent quality and quick delivery

Frame: J36 - 60mm Painted grain black raised back edge


Service rating : Great service again.
Product : Great quality and service.

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Frame: A30 - 20mm Painted grain black

great service , great product

Frame: J11 - 15mm Rounded ash


Service rating : Once read through, the ordering procedure was straightforward and comparatively simple and the associated price build kept me aware of the cost throughout. I anticipated a delivery time of at least 1 week and you bettered this both times. The packaging looked a bit rough and ready but, in fact, was perfectly adequate. I am very pleased with the resulting watercolours.
Product : Exactly as described and as I expected.


Multiframe: J96 - 23mm Smooth flat black


Service rating : Perfect - all arrived and looks fab. Many thanks,
Product : All good many thanks. Good service

Frame: J25 - 20mm Flat ash with slight rounded edges

  • Customer also bought: .... :
  • Frame: J25 - 20mm Flat ash with slight rounded edges

Excellent product, quick delivery.

Mount: Ivory-Aq2

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  • Frame: J12 - 22mm Flat oak with slight rounded edges

Service rating : Very good and efficient
Product : Very good

Mount: Pastel blue-8051

  • Customer also bought: .... :
  • Mount: Dawn mist-8628

Service rating : Excellent service, well packaged.
Product : Good product, made all the difference to picture

Standard Frame: AL - P11 - 03 - 7mm Polished silver

  • Customer also bought: .... :
  • Standard Frame: AL - P11 - 03 - 7mm Polished silver

A prompt and efficient service, which delivered exactly as ordered.

Frame: R248 - 42mm Smooth white with light pine line details

  • Customer also bought: .... :
  • Frame: R784 - 62mm Regency silver

Service rating : We have used Frames Express now a number of times and their service is excellent, their online ordering system is easy to use
Product : Just as ordered

Frame: R371 - 55mm Lacquered Shabby chic black


Service rating : Excellent products, well packaged and speedily delivered. No hassle web-site with a brilliant "preview" system so you know exactly what your picture in the frame will look like.
Product : I use this frame a lot. It works well with different styles of painting and categories of subject matter. Very good quality and competitively priced.

Frame: P7 - 20mm Medium teak gold line


Service rating : Excellent service and product
Product : Excellent product and service

Frame: P10 - 20mm Painted grain black


Service rating : Couldn’t be more pleased with the finished product. The frame measurements needed to be very accurate (by the millimetre), I received them quickly and the fit perfectly.
I will be using Picture Frames Express again!
Product : Lovely quality gallery standard frame, looks stunning with a double mount.

Frame: R73 - 29mm Flat ash slight chamfered edges


Service rating : All good and would recommend
Product : Good quality and prompt delivery

Frame: AL - P273 - 004 - 5mm Flat frosted silver


Service rating : Great product, amazing prices and a really quick delivery. Superb service which is very much appreciated.
Product : Really good quality- frame section exactly as I required

Frame: R569 - 35mm Scooped burnished bronze


Service rating : Excellent service. I often have special requirements for my frames, so an e mail and telephone conversation always sorts me out exactly what I need.
This time was no exception - e mail quote for the special requirements, followed by a telephone conversation to place the order and two lovely frames arrived a week later.
Product : Exactly what I needed and personalised to my requirements

Frame: C63 - 15mm Smooth cushion black

  • Customer also bought: .... :
  • Frame: C63 - 15mm Smooth cushion black
  • Frame: R575 - 23mm Vintage painted cyan blue
  • Frame: Bx1 - 33mm Painted grain black 30mm black box
  • Frame: A23 - 22mm Matt grain blue

superb service & product

Frame: P59 - 82mm Regency black (resin)


Service rating : Quick delivery and great product
Product : Looks amazing

Standard Frame: C63 - 15mm Smooth cushion black


Service rating : Excellent service, plenty of choice at reasonable prices.
Product : Excellent well made frame

Multiframe: R393 - 25mm Flat deep rippled high gloss ivory


Service rating : I would buy it again as ordered the sizes i wants.. arrive in prefect sizes and the colours are lovely.. At first i've put wrong sizes and i email them to cancel ordered which they did including fully refund and re-ordered again in proper sizes and came in few days...
Product : excellent workmanship, good frame of wood and choices of colours.. gave them the sizes and they got it right... i would buy it again...

Mount: Black-372


Service rating : I was so pleasantly surprised at the level of friendly and knowledgeable service I received. I went to the premises to pick up some samples and the staff are ever so helpful. I then ordered my custom mounts online and got them back very well packed and within a few days.

The mounts themselves are superb quality and have made all the difference to enhance relatively cheap prints and frames. If I had a special piece to frame properly, I would definitely go to Picture Frames Express, for the quality, speed and service. Can't recommend them enough.
Product : Excellent quality, will definitely buy again.

Standard Frame: J43 - 20mm Flat smooth black


Service rating : Great product great price arrived quickly
Product : Excellent frame

Frame: R759 - 58mm Ornate antique gold (resin)


Service rating : Beautiful selection of frames, great price and very safe and fast delivery.
Product : It suited what I wanted perfectly, an amazing price and fast delivery

Frame: C59 - 23mm Smooth cushioned black

  • Customer also bought: .... :
  • Frame: C59 - 23mm Smooth cushioned black

Usual high quality service and product which arrived quickly.

Mount: Slate-8159

  • Customer also bought: .... :
  • Mount: Slate-8159
  • Standard Frame: R457 - 55mm Reverse burnished silver over black

Great quality frame, well packaged and swiftly delivered.

Frame: P20 - 20mm Flat smooth matt white


Service rating : Very prompt service and responses when we asked questions.

Excellent products are very reasonable prices
Product : High quality product for a great price

Mount: Bright white-371

  • Customer also bought: .... :
  • Mount: Nightshade-8071

Service rating : Fast, excellent service. Lovely products.
Product : Perfect product and reasonable price.

Frame: J25 - 20mm Flat ash with slight rounded edges


Service rating : 2 Problems
Some frames have had rough sides (grain torn by planer) and this required some sanding (Ash 25).
My house number is not clear on the packaging and Parcel Force has taken my order back to the depot. Fortunately parcel tracking alerted me but it has happened twice.
Product : Better than the last order which h had rough torn grain on the sides.

But again Parcel Force would not delivery as my house number had not been read on the parcel. It was there but small and alongside the large postcode.

Frame: R67 - 25mm Vichy red mottle gold, green band


Service rating : Great service, quick, frames arrived in two days in perfect condition and as requested.
Would definitely use again.
Product : Lovely frame

Mount: Pale ivory ingres-3987


Service rating : Excellenl quality. Fast and efficient service. Clear ordering process on website.
Product : Excellent quality. Good price.

Frame: P95 - 36mm Reverse smooth matt white

  • Customer also bought: .... :
  • Frame: P95 - 36mm Reverse smooth matt white
  • Mount: Iced white ingres-3973

Wonderful service, highly recommended

Frame: Bx8 - 33mm Ash 9mm ash box


Service rating : Excellent service and frame
Product : Good

Multiframe: J96 - 23mm Smooth flat black


Service rating : The personalised mount is fantastic as I had historical photos, letters and newspaper cuttings of all different sizes which I wanted all in one frame. I was able to try out different arrangements on-line and decide which would look the best. Having placed my order, the completed frame and mount arrived very quickly and safely wrapped. I would certainly recommend
Product : Delighted

Frame: R712 - 30mm Murcia gold bronze


Service rating : AS usual perfect quality delivered exactly as ordered at a reasonable price and in only a few days. Nice antique gold effect wood frames on this occasion.
Product : Nice frames, as ordered at good price

Frame: R235 - 15mm High gloss white with slighty rounded edges


Service rating : Excellent all round service. Very helpful with the measurements and frame is exactly what I asked for.
Product : Very helpful, supplied exactly the frame I wanted,

Multiframe: A30 - 20mm Painted grain black


Excellent service, frame as requested, speedy delivery

Mount: White - 058977

  • Customer also bought: .... :
  • Standard Frame: A30 - 20mm Painted grain black

Service rating : Great quality, quick delivery
Product : Just what I expected , superb quality

Frame: R543 - 38mm Flat painted grain white


Service rating : good product; just as I ordered
Product : good & just what I ordered

Multiframe: AL - P62 - 04 - 23mm Frosted silver


Service rating : Easy site to use
Product : Cheaper than high st framers

Frame: R678 - 40mm Touchwood oak (veneer)


We have ordered bespoke frames from this company many times over the last few years and always find them efficient and helpful

Standard Frame: CF221 - 12mm Painted grain black 42mm depth


Service rating : Would highly recommend. When i telephoned with a query I was advised about what i needed.Excellent service.
Product : Just what I wanted for my paintings

Frame: R529 - 32mm Flat oak with slight rounded edges

  • Customer also bought: .... :
  • Multiframe: J14 - 38mm Slight reverse curved oak

Service rating : Fantastic service, easy to follow on line with lots of choice especially with difficult sizing. Delivery was swift and well packaged. Will certainly use them again
Product : Good quality products

Standard Frame: J75 - 62mm Spotted gold


Service rating : Frames were of a high quality, and measurements were perfect.
Product : Great quality, great service

Multiframe: A30 - 20mm Painted grain black


Service rating : The frame arrived as expected with no issues in terms of the product.
I had called up and asked if it could be sent quickly and they managed to turn around the whole thing in two days! Amazed by the speed. Would happily use then again.
Product : It was exactly as ordered and well wrapped up for delivery.

Frame: R819 - 95mm Regency gold (resin)


Service rating : Did everything as promised at a fair price and very professional, order arrived on time and well packaged cant fault picture frame Express.
Product : Excellent .

Frame: B21 - 36mm Gold leaf spoon with thin grey line detail


Service rating : Outstanding service. Rapid. Accurate. High quality. Don't buy frames anywhere else.
Product : Exactly what I wanted. Good value, high quality.

Multiframe: R641 - 20mm Painted vintage red


Service rating : I ordered a frame with multiple mounts which had to be individually sized as it was to fit 15 hand made Christmas cards. Excellent service - easy to order and fast delivery, well packaged.
Product : Good quality well cut mount, colour on both frame and mount just what I was expecting. Easy to use and clip in, with wall hangings included too. Would recommend.

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