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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 348 customer reviews

Date Product Score Customer Comment

Standard Frame: CF441 - 14mm Smooth black - 22mm depth

Service:5Product:++

Service rating : Extremely happy with quality of frames and service. I regularly use PFE to frame my artworks before displaying and selling them to the public and everyone is happy with the quality of the frames
Product : Love the quality of these frames and will continue to buy from PFE

Mount: Bluebell-8053

Service:5Product:++

Service rating : A good service , no problems, all good, thank you.
Product : All went well with no fuss.

Frame: R908 - 70mm Painted grain reverse step black

Service:5Product:++

Service rating : Responsive, efficient with an easy to use website.
Product : Smart, quality, has presence without overpowering.

Frame: J90 - 30mm Flat painted grain black

Service:5Product:++

Service rating : Easy to use website and good product delivered quickly. We have purchased from Picture Frames Express many times.
Product : excellent product and delivered quickly

Frame: R718 - 22mm Painted grain black

Service:4Product:+

Service rating : good porduct supplied quickly
Product : it was the right size. ...

Frame: Bx23 - 30mm Flat grain black 52mm black box

Service:1Product:--

Service rating : One frame went missing in delivery and my requests by email have been ingnored for replacement or refund. You have no phone number to call. Initially my emails were replied to and then totally ignored. Terrible customer service. Would not use again. You owe me money. Having said that - my friend who received her frame that I ordered for her said it was beautiful
Product : Never received my order not happy

Frame: R759 - 58mm Ornate antique gold (resin)

Service:5Product:++

Service rating : Very good quality frames, I am very pleased with the service.
Product : Well packaged and arrived quickly.

Frame: P4 - 85mm Avignon smooth black

Service:5Product:++

Service rating : I needed a frame for a photo of my beloved dog recently lost.My daughter recommended this company. I love it .
Product : Good solid frame and it suits the picture. He was a very loved dog and needed a good frame . This fits the bill.

Frame: N75 - 30mm Flat oak rounded back edge

  • Customer also bought: .... :
  • Frame: N75 - 30mm Flat oak rounded back edge
Service:5

Very pleased with the picture frames

Mount: Iced white ingres-3973

Service:5Product:++

Service rating : Fantastic service. Perfect mounts cut and delivered really quickly
Product : Great quality. Really happy with these mounts

Multiframe: R662 - 28mm Flat grain dark walnut (veneer)

Service:5Product:++

Service rating : Great quality product
very securely packaged
Product : Quality frame perfect as ordered

Frame: R823 - 13mm Rounded teak dark back edge

Service:5Product:++

Service rating : Great service,m lovely frames delivered very quickly.
Product : A very slim frame, ideal for this small watercolour.

Frame: D10 - 10mm Bright gold with matt gold sides

Service:5Product:++

Service rating : Very happy with the frames I ordered!
Product : Good service and excellent product.

Frame: D10 - 10mm Bright gold with matt gold sides

Service:5Product:++

Service rating : Like the frames, suited our purpose. Packaged well and arrived quickly. Customer service very good, one frame arrived damaged, replaced quickly and at no additional charge
Product : Good service. Frames suitable for our needs.

Frame: R969 - 30mm Antique gold and black

Service:5Product:++

Service rating : Excellent service and very prompt delivery
Product : Good choice and quality of frame

Frame: R940 - 28mm Antuque mottled gold

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  • Accessory: Plexiglas - 2mm - clear
Service:5Product:++

Service rating : Excellent service, great choice of frames & mount options. Found something that was perfect for my needs. Extremely fast turnaround. Will definitely use them again in the future. Highly recommended.
Product : Lovely classic style profile

Frame: P95 - 36mm Reverse smooth matt white

  • Customer also bought: .... :
  • Frame: P95 - 36mm Reverse smooth matt white
Service:5

The frames were made of good quality wood, & nicely made. I have already recommended picture-frames-express to my friends

Mount: Soft white-Aq1

Service:5Product:++

Service rating : Purchased a custom mount for some artwork. I found the website easy to use with a good range of colour options.
Product was delivered securely and promptly and is of very good quality. I will definitely use this company again.
Product : Very good quality mount and custom colour was as per the Web image. Very happy with my purchase.

Mount: Mid grey-8491

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  • Mount: Mid grey-8491
  • Standard Frame: A37 - 12mm Graphite grey
Service:5

Fast & Friendly Service. Value for money for a quality product.

Standard Frame: R559 - 50mm Rounded painted black

  • Customer also bought: .... :
  • Standard Frame: R559 - 50mm Rounded painted black
  • Standard Frame: R895 - 84mm Painted grain reverse step light grey
  • Frame: R559 - 50mm Rounded painted black
Service:5

Superb quality always and quick turn around with amazing customer service with updates. My paintings always look stunning when using your frames.

Frame: R102 - 52mm Painted grain reverse step matt white

  • Customer also bought: .... :
  • Frame: R102 - 52mm Painted grain reverse step matt white
  • Frame: AL - P11 - 40 - 7mm Dark navy blue
  • Frame: N75 - 30mm Flat oak rounded back edge
  • Frame: R890 - 70mm Painted grain reverse step matt white
  • Frame: A30 - 20mm Painted grain black
Service:5

Excellent serviic, prompt delivery, quality and value.

Frame: J12 - 20mm Flat solid oak

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  • Frame: J12 - 20mm Flat solid oak
Service:5

Very nice, well-made frame. Reasonably priced and received promptly.

Frame: R636 - 38mm Painted vintage green

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  • Frame: R53 - 45mm Scoop obeche (unfinished)
  • Frame: R579 - 38mm Reverse mottled gold
  • Frame: R532 - 20mm Painted grain dark purple
Service:5Product:++

Service rating : Would certainly buy from them again…frames are well designed abd made with large choice.
An internet facility to see what frame looks like with proposed picture would be helpful?
Product : Well-crafted frame with accessories.

Standard Frame: C63 - 15mm Smooth cushion black

  • Customer also bought: .... :
  • Standard Frame: A30 - 20mm Painted grain black
Service:4Product:+

Service rating : Overall, a good service that was responsive and delivered a decent quality product.
Product : As above, good quality product and quick delivery.

Frame: R897 - 26mm Smooth black antique gold line

Service:5Product:++

Service rating : Lots of choice and the website is straight-forward to use. Frames arrived quickly and very well packaged, so there was no damage or scratching. Good quality well-made frames at a much lower cost than our local shop.
Product : As stated above. Lovely frames, well made.

Frame: AL - P34 - 017 - 5mm Frosted mercury

Service:5Product:++

Service rating : Exceptionally prompt service. Very helpful in responding to queries and provide very good service.
Product : Suits my work and looks right.

Frame: P59 - 82mm Regency black (resin)

Service:5Product:++

Service rating : Easy to use website, quick turnaround. Nicely made frame looks fab with my needlework in it.
Product : Well made frame, looks expensive

Mount: Moorland-331

Service:5Product:++

Service rating : Nice quality thick mounts, great colour options, well packaged and very reasonably priced.
Product : Good quality thick mounts, great colour options available. Well packaged and reasonably priced

Frame: R432 - 70mm Laquered ebony with faint oxide lines and grain

Service:5Product:++

Service rating : Order is always spot on and delivered quickly. Much appreciated, thank you.
Product : Lovely product. I've ordered it before and probably will again.

Frame: P39 - 74mm Savignon silver (high pattern)

Service:5Product:++

Service rating : Excellent service
Extensive range of frames. Much more choice than a few other places I tried in the past and better priced.
Where I was struggling to find a suitable frame for the latest print I acquired before, I am now struggling to find a suitable print for the frame I want. 🙂
Product : Extensive range of different designs allow choice of frame that complements the prints best. Custom size options ensure one can be made to fit perfectly with minimum loss of visibility at the edges

Frame: K81 - 28mm Sloped white grain wash

Service:5Product:++

Service rating : Your website was easy to use and had so much choice. Once again I got a custom made to measure frame for a very reasonable price, wonderful!
Product : Huge choice of frames, I had in mind what I would like and you delivered it

Mount: Beajolais-8151

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  • Mount: Beajolais-8151
  • Mount: Vanilla-8701
  • Frame: R887 - 20mm High gloss walnut black edges
  • Frame: R647 - 45mm Scooped painted grain white
  • Mount: Champagne-076
Service:5

Good quality products at competitive prices. Well wrapped for delivery.

Frame: R939 - 40mm Limed Oak veneer (veneer)

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  • Frame: R939 - 40mm Limed Oak veneer (veneer)
  • Accessory: Brown tape - 25mm x 50mtr
Service:5

Excellent quality, the delivery was prompt and the frames were exactly as ordered.

Frame: P14 - 48mm Flat painted grain white

  • Customer also bought: .... :
  • Frame: P14 - 48mm Flat painted grain white
Service:5

Nice frames, just what I needed. Good delivery time.

Standard Frame: A13 - 22mm Dark grain grey

Service:5Product:++

Service rating : Quick easy service. Frames were exactly as I planned
Product : Perfect in every way . No problems

Frame: R107 - 30mm Painted grain reverse step matt white

Service:5Product:++

Service rating : I have used Picture Frames Express for a number of years and have always received excellent service. They are helpful in their advice should you require it and on occasion when I have made an error of calculation, they have been able to able to amend my error (obviously it is vital to speak to them as soon as possible!).
Product : Beautiful frame and I am delighted with the end result.

Frame: R106 - 52mm Painted grain reverse step black

Service:5Product:++

Service rating : Good price and great quality
Product : Perfect thanks that’s why I took the time to review as I rarely bother. With definitely use again for some smaller frames I’m considering

Frame: J43 - 20mm Flat smooth black

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  • Frame: R852 - 20mm Painted grain green
  • Frame: R892 - 22mm Antique mottled bronze
  • Accessory: Hanging hook & pin - single - x 5
Service:5Product:++

Service rating : I have purchased from this company previously and the service and choice of frames is very impressive. I use the frames for cross stitch and they can provide everything from frames to board and fittings at a very reasonable price.
Product : Wonderful service, choice and quality

Frame: R914 - 30mm Painted vintage blue

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  • Accessory: Brown tape - 25mm x 50mtr
Service:5Product:++

Service rating : Very positive experience. Will definitely use them again.
Product : Exactly what I wanted. Thanks

Frame: R1054 - 70mm painted grain black gold line

  • Customer also bought: .... :
  • Frame: R1054 - 70mm painted grain black gold line
  • Frame: R457 - 55mm Reverse burnished silver over black
Service:5

Very fast efficient good for value service

Frame: R979 - 20mm painted grain light blue

Service:4Product:++

Service rating : Frame is fine and a fair price, however, I opted to collect it and the postcode on the website is wrong. Please correct for 5 stars
Product : Good colour and price ...

Frame: P15 - 48mm Flat painted grain black

  • Customer also bought: .... :
  • Frame: P15 - 48mm Flat painted grain black
Service:5

Good quality frames and mounts. Fast reliable service. I have now purchased five frames of different sizes.

Frame: D4 - 32mm Gold spot red vein (resin)

Service:5Product:++

Service rating : 2nd time of ordering. Great service, well packed and a very good price
Product : Great service, well packed and very good price. Good you can buy each item of frame separately.

Frame: R671 - 64mm Brooklyn vintage painted white over sea blue

Service:1Product:++

Service rating : I have been trying to use this site but cannot seem to get the colour I want. How do you change the colour from black
Product : good frame nice people to deal with. prompt service except for the delivery.

Frame: R821 - 95mm Ornate verona gold (resin)

Service:5Product:++

Service rating : Frame arrived promptly. Great quality and fits picture perfectly. Very impressed and would recommend.
Product : Looks great and great quality.

Frame: R496 - 30mm Flat obeche (unfinished)

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  • Frame: R496 - 30mm Flat obeche (unfinished)
Service:5

Very speedy service and delivery. A good product. Highly recommended.

Frame: P59 - 82mm Regency black (resin)

Service:5Product:++

Service rating : Unfortunately the parcel arrived in a poor condition and the contents had been damaged in transit. Picture Frame responded to my problem immediately and were extremely helpful in rectifying the matter by sending a replacement product within a matter of days. Thankfully the replacement arrived in perfect condition and the recipient of the gift was overjoyed, so thank you Parcel Frame express.
Product : The frame was a gift which looks amazing with the artwork installed.

Standard Frame: CF223 - 12mm Natural - 42mm depth

  • Customer also bought: .... :
  • Standard Frame: CF223 - 12mm Natural - 42mm depth
  • Standard Frame: CF114 - 10mm Natural - 22mm depth
Service:5

Excellent quality frames that fit perfectly. Super fast delivery. Thank you!

Mount: Pure white-sw23

Service:5Product:++

Service rating : Excellent service, accurate measurements. Would recommend.
Product : Good white colour for enhancing my images

Frame: N75 - 30mm Flat oak rounded back edge

  • Customer also bought: .... :
  • Frame: N75 - 30mm Flat oak rounded back edge
Service:5

Everything as described, and delivered promptly

Frame: AL - P270 - 210 - 15mm Flame red

Service:5Product:-

Service rating : I already have a few frames from Picture Frames Express. They are well made and solid. The delivery is fast, with the frames well packed. I like the fact that they have a large range of aluminium frames. The frame designer works well, except when you try to design a frame with a mount; I tried a few times, then gave up.
Product : For my last frame, they got the measurements wrong when manufacturing: all was fine after designing but the actual frame was a couple centimeters smaller. I kept it as it didn’t make a huge difference with my picture, but it’s not what I wanted. It looks good, as usual, but it’s not large enough to display the whole picture

Multiframe: R540 - 44mm Distressed Antique gold

  • Customer also bought: .... :
  • Multiframe: R540 - 44mm Distressed Antique gold
Service:5

Loved the gold frame, and came within a week of ordering, well packaged. Can’t fault them

Frame: C32 - 40mm Light gold leaf and lines

Service:5Product:++

Service rating : Fast and efficient
Very happy with ftame
Product : Very good product and service

Frame: J96 - 23mm Flat smooth brushed black

  • Customer also bought: .... :
  • Frame: J43 - 20mm Flat smooth black
Service:5Product:++

Service rating : I use picture frames regularly. The product is always exactly what I order delivered quickly and well packaged.
First class
Product : First class service as always

Frame: R758 - 58mm Ornate antique pewter (resin)

Service:5Product:++

Service rating : The frame was beautiful, really unusual, unique. I have an older photograph of My Mum in it and it’s absolutely beautiful.
Product : The frame was just what I wanted. Delicate and unique. Great for older photographs in particular.

Standard Frame: R232 - 20mm Flat smooth white

Service:5Product:++

Service rating : The frames came exactly as specified, well made and a good price. Great service.
Product : The website is helpful and the frames can be ordered to required dimensions. The finish and appearance is of the frames is good and at a good price.

Frame: R1043 - 18mm Antique gold and orange

  • Customer also bought: .... :
  • Frame: R1043 - 18mm Antique gold and orange
  • Frame: R357 - 75mm Antique gold with faint join line gold leaf
Service:5

Service is quick, good quality job well finished off. bought 10 frames in all. Well packed and quick delivery

Frame: R478 - 30mm Medici black and silver scoop black back edge

Service:5Product:++

Service rating : Excellent service, fantastic price and very quick delivery, absolutely no complaints at all.
Product : Beautiful frame and exactly as ordered.

Frame: J36 - 60mm Painted grain black raised back edge

Service:5Product:++

Service rating : Frame Express always meet the mark and produce excellent quality frames with a good service
Product : Easy to fit and elegant - very please

Frame: R373 - 95mm Scoop obeche (unfinished)

Service:5Product:++

Service rating : Excellent service. Quick response to queries. Quality of the frames is excellent
Product : quality frames - delighted to find frames that I can paint myself.

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