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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 841 customer reviews

Date Product Score Customer Comment

Standard Frame: Bx13 - 20mm Smooth black 9mm deep box

  • Customer also bought: .... :
  • Frame: Bx13 - 20mm Smooth black 9mm deep box
Service:+

Info OK on site. I needed a special frame and they were helpful wit info over th phone too.

Frame: R204 - 63mm Painted grain reverse slope black

Service:++
Product:nyt

Great website, easy to order, exactly what I wanted, delivered promptly.

Standard Frame: N91 - 47mm Green mottled marble gold line

Service:++
Product:++

Service rating : Very good service, and communication.
Product : Very nice frame , exactly wat I wanted

Frame: R106 - 52mm Painted grain reverse step black

Service:++

Easy ordering. Lots of choice of frames and mounts. Fantastic quality finished products.

Standard Frame: P59 - 82mm Regency black ( c )

Service:++
Product:nyt

Great frame at a good price. Will use this company again.

Mount: Bright white-371

  • Customer also bought: .... :
  • Mount: Iced white ingres -3973
Service:++
Product:++

Service rating : Excellent service with fast delivery.thanks
Product : Excellent product, value for money.

Mount: Buttermilk-8629

  • Customer also bought: .... :
  • Standard Frame: J11 - 15mm Rounded ash
Service:++

Fast, accurate and friendly. Just what I wanted.

Mount: Soft white-Aq1

Service:++
Product:++

Service rating : Quick service, good quality mounts!
Product : Good quality, right size!

Frame: R180 - 32mm Smooth flat black

Service:+
Product:++

Service rating : Frames are very well made, and promptly delivered. My one criticism, is that I think the packaging could feel a little more professional and/or branded. Though all my orders have been received in great condition - albeit in an anonymous box. I think they could be flat-packed with branded boxing
Product : Great product, perfectly made.

Frame: R105 - 30mm Painted grain reverse step black

Service:+
Product:nyt

Quick efficient service. Nicely made frames.

Frame: R201 - 25mm Smooth black with sloped silver hessian detail

Service:++
Product:++

Service rating : Once again, this firm delivers! Frame well made, dispatched very promptly, extremely well packed to avoid damage and very pleased with the final results!
Product : Frame very well made and ideal for the picture it was intended for. Very pleased with final result

Frame: A29 - 15mm Deep mahogany gold line

Service:++
Product:++

Service rating : The frames were exactly as envisaged with a good quality finish.
Product : The frames look great and fit my new wildlife photos to perfection.

Standard Frame: Bx13 - 20mm Smooth black 9mm deep box

Service:++
Product:++

Service rating : The frames are just what we wanted, easy to order with telephone help from a real person if needed.
Product : Exactly as ordered, perfect for the job.

Standard Frame: C59 - 23mm Smooth cushioned black

Service:-
Product:-

Service rating : Too much packaging, disappointed it wasn't glass in the frame. Overpriced.
Product : Disappointing, overpriced.

Frame: C8 - 65mm Victorian dark oak gold line

Service:+
Product:+

Service rating : Good product. Website was easy to navigate.
How ever feedback after order was made is poor. I had no information of how long or when the item had been processed or not. Or when the item would be dispatched. I had to phone myself to enquire. I feel a simple text or email should of been sent once the order was booked.
Product : Good product. Good website.
Just more information was needed after item was booked. A simple text or email to say when item had been processed and dispatched with expected delivery date

Mount: Smoke-826

Service:++
Product:++

Service rating : Excellent website to order bespoke picture mounts, got exactly what l wanted.

Well packaged delivery also
Product : Excellent quality product, easy to use website giving me exactly what l wanted

Frame: C11 - 32mm Rolled mahogany

Service:++

Very pleased with web site, made it easy to get exactly the right size and colour of frame and mount. Was not disappointed with the look of the frame when it arrived. Packaged extremely well. Will certainly use them again.

Mount: Bright white-371

  • Customer also bought: .... :
  • Mount: Dawn mist-8628
  • Mount: Imperial blue-8640
Service:+
Product:nyt

Mounts were fine but delivery went a bit astray, probably due to mismatch between my postcode and Satnav.

Standard Frame: R325 - 95mm Venazo Mottled Ivory over an antique gold base (c)

Service:++
Product:++

Service rating : outstanding service
Product : brilliantly packaged...very impressed with product

Mount: Stone-8632

Service:++
Product:++

Service rating : Inexpensive, good website, fast delivery, good packaging, good quality product
Product : Excellent quality came well packaged

Frame: Bx24 - 30mm Flat grain white 52mm deep box

Service:++
Product:nyt

Great product & fast delivery A*

Standard Frame: R373 - 95mm Scoop unfinished obeche

Service:++
Product:nyt

Have used Picture Frame Express for some time now - excellent frames, and if there has been a problem with anything - it has been readily dealt with in a friendly and professional manner.
Good choice of frames which are ideal for my paintings.

Mount: Soft white-Aq1

Service:++
Product:++

Service rating : The service is excellent. Although the delivery was badly damaged on arrival by no fault of their own, they sorted it quickly and I received my order again the following day.
Product : Good quality and as described

Mount: Nightshade-8071

Service:++
Product:nyt

Excellent product arrived as promised and looks really good

Standard Frame: R285 - 38mm Smooth flat grain walnut wrap (c)

Service:++
Product:++

Service rating : Excellent service, easy to order good quality product
Product : Excellent service, easy to order good quality product

Multiframe: K43 - 40mm Pale silver gold leaf and lines

Service:++
Product:nyt

Brilliant frame will be ordering another very soon.

Frame: R248 - 42mm Smooth white with light pine line details

Service:++
Product:++

Service rating : Always great service.
Product : Nice product, well priced

Frame: P84 - 15mm Flat deep beech slight rounded edges

Service:++
Product:nyt

I was pleased with your service and the end result but I expected "slightly rounded" to be a little more pronounced than it was - virtually non-existent.
I hope to order again in due courseExcel

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Pastel pink-356
  • Mount: Black-372
  • Mount: Black-7011b
Service:++
Product:++

Service rating : great service everything always perfect
Product : great service always on time

Frame: J39 - 85mm Flat pitted grain brown

Service:++
Product:++

Service rating : Was worried a bit that the frame and mount i ordered wouldn't arrive on time, but it did and looks absolutely fabulous with the artwork in it. Made a lovely present.
Product : superb quality frame in aged wood look

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Pale ivory ingres-3987
Service:++

The service was speedy and exactly as I requested.

Frame: N75 - 30mm Flat oak rounded back edge

Service:+
Product:+

Service rating : it was easy to find what I wanted - the product arrived quickly and was of a good standard
Product : the frame was of good quality and was what I wanted

Frame: R20 - 30mm Syrah gold

Service:++
Product:++

Service rating : Very competitive price , easy to order , good quality.
Product : Excellent quality good finish

Mount: Rouge-8020

  • Customer also bought: .... :
  • Mount: Silver-8358
Service:++
Product:nyt

great service

Multiframe: K81 - 28mm Sloped white grain wash

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
Service:++

Great frame

Frame: R327 - 45mm Shabby Chic pale blue over cracked brown (c)

Service:++
Product:++

Service rating : Excellent service this is the 3rd time I have used them.
Product : Just what I wanted the frames are perfect

Standard Frame: R551 - 60mm Smooth flat grain medium oak wrap ( c )

Service:++
Product:++

Service rating : Fast service and quality product.
Product : Happy with service and product. Cheaper than local framers.

Accessory: Brown Tape - 25mm x 50 Metre

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  • Frame: R401 - 52mm Burnished gold and black
Service:++
Product:nyt

Good quality, one week from order o delivery.

Multiframe: C63 - 15mm Smooth cushion black

Service:++
Product:++

Service rating : Very easy website to use. Delighted with result.
Product : Perfect fit. Looks amazing.

Frame: C59 - 23mm Smooth cushioned black

Service:++
Product:nyt

Great product, quickly delivered and looks great with our print inside.

Frame: P74 - 80mm Regency gold (c)

  • Customer also bought: .... :
  • Accessory: Brown Tape - 25mm x 50 Metre
  • Accessory: Brown Tape - 38mm x 50 Metre
  • Frame: R180 - 32mm Smooth flat black
  • Accessory: Soft white-Aq1 - Acidfree
  • Accessory: Double sided tape - 12mm x 50 Metre
Service:++
Product:++

Service rating : Top products and service as always.
Product : Top products and service as always.

Frame: R306 - 30mm Light oak with antique silver details

Service:++

Loved the choices of sizes and styles of frames and coloured mounts. Found the perfect combination for my landscape photo.

Frame: R320 - 45mm Tourdun patterned black (c)

Service:++
Product:nyt

Easy to use design and order process, delivered in good time and good value.

Mount: Soft white-Aq1

Service:++
Product:++

Service rating : Really happy customer perfect sizes and great prices - quick delivery too - highly recommend!
Product : as above very happy! .......

Standard Frame: C84 - 40mm Flat smooth black

Service:++

Speedy; great quality; and fantastically good customer service. I cannot recommend enough!

Standard Frame: R430 - 45mm Shabby chic reverse step sepia

Service:++
Product:++

Service rating : very good product, and very good service
Product : very good product and very good service

Frame: J14 - 38mm Slight reverse curved oak

Service:++
Product:nyt

Had ordered before so knew what to expect, very nice frames and good service

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Bright white-371
  • Mount: Iced white ingres -3973
Service:++

Easy to order quick delivery will definitely use again

Frame: J43 - 20mm Flat smooth black

Service:+
Product:nyt

Good service, nice quality, a bit expensive for what it is but it saves a lot of time!

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Accessory: Brown Tape - 25mm x 50 Metre
Service:-

very good service

Mount: Silver-8358

Service:++
Product:++

Service rating : Excellent product and service second to none. Thank you
Product : Excellent just what I wanted

Standard Frame: R322 - 75mm Savona spotted antique silver and black

Service:++

Prompt, professional and reliable.

Frame: J88 - 57mm Flat oak rounded back edge

Service:++
Product:++

Service rating : Excellent oak photo frame - good quality. Well wrapped and delivered on time.
Product : Good quality frame -well made

Frame: A11 - 20mm Medium Brown

Service:++

perfect !

Frame: P88 - 32mm Flat square smooth red

Service:++
Product:nyt

We ordered custom-sized frames for two very large photos. They were exactly what we ordered and were very well wrapped with no damage whatsoever.

Standard Frame: B5 - 32mm Flat pitted grain white

Service:+

An ideal frame albeit a little expensive

Frame: P22 - 82mm Regency cream ( c )

  • Customer also bought: .... :
  • Mount: Pastel blue-8051
Service:++
Product:++

Service rating : I particularly like this frame and it's the 3rd time I've chosen it. It has a period look which it just right for the style of my house decor and the dark cream base goes very well with most colour schemes. Well made and packaged safely. Prompt service.
Product : Said all in overall experience.

Frame: C14 - 35mm Mahogany gold line

Service:++
Product:++

Service rating : Brilliant website made ordering easy. Fast delivery with Post Office so easy to collect. Frame came well packed with protective film on the glass and looks great. Will definitely order again.
Product : Great quality frame, really enhanced a lovely watercolour

Frame: R43 - 20mm Smooth deep black

  • Customer also bought: .... :
  • Frame: R171 - 20mm Flat oak with slight rounded edges
  • Mount: Iced white ingres -3973
  • Mount: Soft white-Aq1
Service:++

Very helpful and responsive, good quality products, excellent turnaround times, products arrived well packaged and undamaged, would not hesitate to use again. Great website to order from as well. A true 5 star experience.

Frame: R346 - 20mm Painted grain Pearl light putty grey

Service:++
Product:++

Service rating : Good quality frame and just as I expected it to be. Great website design which is clear and user friendly. My first choice for online framing!
Product : Good quality am very happy

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