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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 596 customer reviews

Date Product Score Customer Comment

Frame: R92 - 60mm Regency style patterned pale gold (hr)

Service:++

very very good

Frame: R634 - 32mm Flat shabby dark brown over teak

  • Customer also bought: .... :
  • Frame: R190 - 25mm Antique gold with hessian inside edge detail
  • Frame: N8 - 20mm Deep painted grain black
  • Frame: R370 - 52mm Painted grain black with gold inside line
Service:++
Product:nyt

The website is incredibly easy to use, the choice is huge with images that are very true to life. The prices are very reasonable and the service is fast - I received high quality products, well packaged and straight to the house. Brilliant.

Frame: B21 - 36mm Gold leaf spoon with thin grey line detail

Service:++
Product:++

Service rating : excellent
Product : I have bought a number of these frames and it's all such a good service

Frame: J96 - 23mm Flat smooth black

Service:++
Product:++

Service rating : Exemplary
Product : Perfect! just as required.

Frame: R640 - 20mm Painted vintage blue

Service:++
Product:++

Service rating : The website was very easy to use and has the ability to upload a scan of the picture to be framed so you can see how different frames look with the picture. Delivery was quick for a custom product, under a week. The frames were well packaged and arrived in good condition. I ordered 4 frames to hang a group, they fit perfectly and are very well finished.
Product : Good quality frames, far better than others I have received from other sites

Frame: R609 - 50mm Chantry II pale gold with black edge

Service:++
Product:++

Service rating : Fast and easy to order. Excellent service.
Product : Very pleased with the quality of product. Excellent value.

Frame: R395 - 80mm La chartrueuse white

  • Customer also bought: .... :
  • Frame: N83 - 85mm Avignon smooth white
Service:++
Product:++

Service rating : Excellent service. I've used Picture Frames Express twice and both times my frames arrived a day earlier than originally stated.
Product : Good quality frame and well made

Frame: R301 - 45mm Smooth Cream with crackled edge details (c)

Service:++
Product:++

Service rating : I am very happy with the frames, the whole process was very smooth. I will use their services again, for sure.
Product : excellent service and product.

Accessory: Beajolais-8151 - Acidfree

Service:++
Product:nyt

EXACTLY VALUE FOR MONEY AND EXACTLY WHAT I WANTED AND AS DESCRIBED

Multiframe: R122 - 20mm Pale and dark aged gold burnish

Service:++
Product:nyt

Brilliant service

Mount: Bright white-371

  • Customer also bought: .... :
  • Mount: Ivory-Aq2
Service:++

A1 service and communication

Frame: P97 - 50mm Old rustic gold twirl (hr)

Service:++
Product:++

Service rating : Very good easy to use website. Excellent choices. Speedy service. Good quality results.
Product : Very fine picture frames.

Mount: Dawn mist-8628

  • Customer also bought: .... :
  • Accessory: Brown Tape - 38mm x 50 Metre
  • Standard Frame: A21 - 22mm Flat grain beech rounded edges
Service:+
Product:++

Service rating : Delivery was quick
Product : The mount fit perfectly -

Frame: R601 - 50mm Painted slate wash over chalk

  • Customer also bought: .... :
  • Frame: N83 - 85mm Avignon smooth white
Service:++
Product:nyt

I had a large and unusual order and paid for expedited delivery. Couldn't be happier with the lovely service I received (lady on phone said she'd call back with some details and she actually stuck to her word), delivery was prompt and friendly and most importantly the frames were immaculately made and looked superb.

Frame: R490 - 32mm White crackle over brown shabby chic (c)

Service:++
Product:++

Service rating : Brilliant. Superb. Excellent service. So easy to order. Sizes were spot on. Delivery so quick. Highly recommend.
Product : Good quality well made frames.

Frame: C63 - 15mm Smooth cushion black

Service:++
Product:nyt

Extremely happy with my purchases. Very easy to use website. Very prompt service and pictures fitted perfectly into mount and frame. Just so happy l have decovered this company. **

Frame: N39 - 20mm Antique spotted black with a double gold line

Service:+
Product:nyt

Great usual service, although this delivery, one of the corners of the frame was bumped, maybe packaging could be slightly better...

Frame: R344 - 20mm Flat Smooth white (Out of stock)

  • Customer also bought: .... :
  • Frame: R181 - 32mm Smooth flat matt white
Service:++
Product:++

Service rating : quick service good quality
Product : excellent................................

Standard Frame: J4 - 45mm Flat ash

Service:++
Product:+

Service rating : Excellent delivery times and well packaged frames.
Product : Good quality frames, priced accordingly.

Frame: A30 - 20mm Painted grain black

Service:++

Fantastic service, exactly what I ordered.

Frame: D10 - 10mm Inca gold

Service:++
Product:++

Service rating : Speedy and professional service. Like Clockwork!
Product : Accurately framed and mounted to spec.

Frame: R4 - 36mm Reverse smooth black

  • Customer also bought: .... :
  • Frame: P95 - 36mm Reverse smooth matt white
Service:++
Product:nyt

Bought 2 largish frames one white, one black. Frame quality is excellent with a great paint finish. They were well packed so no damage on delivery. Took me a bit of time to figure out what I wanted on the site but really appreciated only having to enter pic size and then the rest was auto sized so it didn't matter what border depth or frame depth you went for. Will be using again.

Frame: N90 - 47mm Black and gold crackle gold line

  • Customer also bought: .... :
  • Accessory: Champagne-307 - Acidfree
Service:++
Product:++

Service rating : Excellent online platform. Fantastic quality. Easy to use frame designer. Excellent customer service. Fast delivery. Reasonable prices.

Would definitely recommend and purchase from again.
Product : Good product.

Good price.

Frame: R350 - 35mm Painted grain oatmeal driftwood

Service:++
Product:++

Service rating : Very prompt delivery. Easy to order.
Product : Excellent product. Looks good. Would order again.

Frame: P10 - 20mm Painted grain black

  • Customer also bought: .... :
  • Frame: R214 - 20mm Flat dark brown grain
  • Frame: N49 - 22mm Dark grain walnut
  • Frame: N34 - 14mm Painted grain black
  • Frame: C63 - 15mm Smooth cushion black
Service:++
Product:nyt

Good value bespoke frames delivered really quickly in secure packaging. I use pictureframeexpress regularly and have never been disappointed in the quality or service. I always find the perfect style of frame for my pictures.

Frame: J39 - 85mm Flat pitted grain brown

Service:++
Product:++

Service rating : Good service and delivery. Great choice of frames and mounts. End product looks great!
Product : Very pleased with service, choice and end product.

Frame: R2 - 35mm Silver swirl with black back edge

Service:++
Product:++

Service rating : Verity good service and good quality
Product : Good quality and quick service

Frame: P55 - 30mm Flat painted cream

  • Customer also bought: .... :
  • Mount: Maple-8017
  • Mount: Oxford blue-8054
  • Mount: Dove-8633
Service:++

A good selection of frames and mounts, and I have always been very pleased with the Ines I have bought. Delivery is very speedy and prices are reasonable. Well done.

Frame: N83 - 85mm Avignon smooth white

Service:++

I ordered a picture frame and mount for a piece of artwork that I had purchased. It arrived to the exact mm measurements that I had requested and I was extremely happy with this. The frame is good quality and I would definitely purchase from Picture Frame Express again. Highly recommended.

Frame: A23 - 22mm Rounded edge matt grain blue

  • Customer also bought: .... :
  • Frame: C59 - 23mm Smooth cushioned black
  • Standard Frame: D4 - 32mm Gold spot red vein (c)
Service:++

It was remarkably easy to order frame. Everything was perfect and delivery (even though ordered 6 frames!) immediate!! What more could I ask?

Frame: R304 - 20mm Light stone grain with antique details

  • Customer also bought: .... :
  • Frame: A21 - 22mm Flat grain beech rounded edges
Service:++
Product:nyt

The two frames were well made and well packed.

Frame: P97 - 50mm Old rustic gold twirl (hr)

Service:+
Product:-

Service rating : Quick service.
Product : Fair quality product at this price. The finishing could be better with the gold leaf on this frame. The gold leaf transfer was sloppily left on the rebate which transferred onto my painting which made it very difficult to remove without damaging the painting itself.

Frame: Bx23 - 30mm Flat grain black 52mm black box

Service:++
Product:++

Service rating : I asked a question via email and I had a lovely fast response. The item was built and posted fabulously packaged. The frame itself was of suppers or quality. Would use again.
Product : Well built and looks amazing

Frame: R108 - 80mm Georgian black and silver burnish

Service:++
Product:++

Service rating : Great frame, speedy delivery. First class company.
Product : Excellent Frame. Great delivery.

Frame: N18 - 80mm Ornate Gold (c)

Service:++

Excellent quality and well made

Standard Frame: P20 - 20mm Flat smooth matt white

  • Customer also bought: .... :
  • Frame: P20 - 20mm Flat smooth matt white
Service:++
Product:nyt

From my initial contact through to delivery I was impressed. I made an error with my order and they were happy to sort it out (most unusual in my experience of online retailers). I was told when I should receive my order and was really impressed with the quality of the frames and the packaging used.

Would I recommend?? Most definitely!!

Frame: Bx32 - 35mm Flat painted grain black 70mm black box

Service:++
Product:++

Service rating : Excwllent quality well made bespoke frame, made from high quality products. Prrgect for my requirements. Swift professional and helpful service and good price too.
Product : Superb crafted high quality product

Frame: R569 - 35mm Scooped burnished bronze

Service:++
Product:nyt

The service was fast and efficient and I was delighted with the end product. I would definitely recommend this company.

Frame: C63 - 15mm Smooth cushion black

Service:+
Product:nyt

Good efficient. Would have liked hanging fixing to have been fixed or ay least supplied. Cord fine but where do I tie it to on the frame? Inconvenient. Other Companies have prefixed places.to hook or tie.

Frame: R178 - 32mm Flat cream drfitwood

Service:++
Product:++

Service rating : Frames are sent really quickly. The service is very good. Someone actually responds by email if you have questions. That's so unusual.
Product : Good finish and huge range of colours.

Frame: R486 - 18mm Dark brown painted driftwood

Service:++
Product:++

Service rating : Goods delivered on time and as described. Our picture fitted well in the custom sized frame.
Product : Goods delivered on time and as described. Our picture fitted well in the custom sized frame.

Multiframe: J12 - 22mm Flat oak with slight rounded edges

Service:++
Product:nyt

The frame is perfect, just what I wanted. Easy design process with clear instructions. Wide range of options at each stage. Cheaper than I expected and very quick delivery. I'll definitely use them again.

Frame: R625 - 95mm Painted grain black - 15mm pale gold slip

Service:++
Product:nyt

Fast delivery for quality product

Frame: J36 - 60mm Flat painted grain black Raised back edge

Service:++
Product:++

Service rating : Seamless
Product : Good quality product, well packaged

Frame: P99 - 30mm Old rustic gold kidney (hr)

Service:++
Product:++

Service rating : Very easy to order and fast delivery. Polite and pleasant to speak to if you have a any questions and any problems promptly dealt with. Very pleased with all my purchases, lovely quality.
Product : Looks so nice and a real quality piece

Frame: Bx20 - 20mm Painted grain black 30mm black box

Service:++
Product:++

Service rating : Brilliant customer service on the telephone - useful advice, clear directions. The order arrived on time and was exactly as described. Really good value for money.
Product : Exactly as described and excellent quality for the price.

Frame: P59 - 82mm Regency black (c)

  • Customer also bought: .... :
  • Frame: R432 - 70mm Laquered ebony with faint oxide lines and grain
  • Frame: R67 - 25mm Vichy red mottle gold, green band
  • Frame: R535 - 70mm Toledo ornate gold and black (hr)
  • Frame: R443 - 38mm Painted ebony over burnished silver
Service:++
Product:++

Service rating : Excellent quality and service. Thanks so much - it was great fun selecting and fitting my frames :)
Product : Excellent quality - great fit and perfect match

Frame: J43 - 20mm Flat smooth black

  • Customer also bought: .... :
  • Frame: P20 - 20mm Flat smooth matt white
  • Standard Frame: 816-117 - 52mm White
  • Mount: Iced white ingres -3973
  • Accessory: Cloth - Cleaner
Service:++

Excellent quality and well made products. Items were very well packaged for protection in transit. Really happy with this service.

Standard Frame: C59 - 23mm Smooth cushioned black

Service:+
Product:+

Service rating : Very good service,extremely well packed, 2nd time I have used this service
Product : Perfect for my grandsons graduation photo

Frame: R181 - 32mm Smooth flat matt white

  • Customer also bought: .... :
  • Frame: R73 - 29mm Flat ash slight chamfered edges
Service:++
Product:++

Service rating : This was the second order from Picture Frames Express. Both orders have been sent extremely promptly. The frames are good quality and put together very well. The acrylic glass makes the pictures less heavy and is very good as well. The pricing is very competitive, especially the discount for larger numbers. We hope to order many more frames from them in the coming years as they work out a better price, as good a frame choice and quicker than any local framer!
Product : Lovely frame, good rich white

Frame: J96 - 23mm Flat smooth black

Service:++
Product:++

Service rating : Arrived when expected .Very easy to choose frames etc on website . Very pleased
with the quality and price .
Product : Love the frames and mounts good quality and price.

Multiframe: A30 - 20mm Painted grain black

Service:++
Product:nyt

Easy to use menu, speedy delivery and good quality product. Exactly as ordered.

Frame: AL - P11 - 04 - 7mm Frosted silver

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  • Mount: White - 8001c
Service:++

Easy to order, fast delivery, good communication, great frames that are very well made. Will definitely order again.

Frame: R235 - 15mm High gloss white with slighty rounded edges

Service:++
Product:++

Service rating : Good clear website. Had exactly what we wanted at a good price. Arrived as promised, and the picture looks great in the frame.
Product : Great - website made selection easy

Frame: J96 - 23mm Flat smooth black

Service:+
Product:++

Service rating : Easy to order and smooth no hassle transaction. Frame was exactly what I ordered and it was delivered in reasonable time.
Product : Frame was this cactly what I ordered

Frame: R438 - 37mm Urbane dark mahogany over burgundy

Service:-
Product:+

Service rating : Product is of expected quality and lead-time exceeded expectations, however packaging was of poor quality. The backing board had not been properly installed in the frame leading to small damage to the mount (fortunately it doesn't show once fully and properly assembled, otherwise I would have returned). Frame was shipped in simple bubble wrap and wedged diagonally in reused cardboard box alone. Packaging not at all professional. Impression was that order had been thrown together at speed, exceeding the expected lead-time, but I would rather have waited and received something that looked like it was prepared with care.
Product : Product of expected quality and as described.

Standard Frame: N92 - 20mm Painted deep grain matt white

Service:++
Product:++

Service rating : Frames exactly to size - two (separate) orders. Good quality. I wanted to change a frame type after placing one order - I phoned and it was sorted straight away. Second order received only 4 days after ordering
Product : Exact size - looks impressive for the document framed

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Frame: J15 - 15mm Flat oak with slight rounded edges
  • Frame: R249 - 14mm Rounded royal blue with light pine lines
Service:++

Direct contact on discovering my mistaken measurement very prompt and good manner

Mount: Bright white-371

Service:++
Product:nyt

Quality, Price and Delivery Speed of Mounts

Frame: N8 - 20mm Deep painted grain black

  • Customer also bought: .... :
  • Multiframe: N8 - 20mm Deep painted grain black
Service:++
Product:+

Service rating : Ordered 3 frames, one of which was a long 8 image frame. This had very specific measurements. I emailed them numerous times with various worries and instructions and they replied promptly and reassuringly to every one. Some businesses can be difficult to contact directly and I do love dealing with the ones that you can reach easily and quickly. Such an important part of customer service and it's where so many fail.

When the frame finally arrived it took me 3 weeks to pluck up the courage to open it and try to fit the images in the designated areas. Need not have worried, they fit beautifully. Frames arrived in about 4 days and were well packaged. The whole experience gave me confidence to order from them again.
Product : Well made, correct sizes and look good on my wall.

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