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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 430 customer reviews

Date Product Score Customer Comment

Frame: R248 - 42mm Smooth white with light pine line details

Service:5Product:++

Service rating : Great selection of frames with a good range of prices. It's easy to select the right frames from the clear pictures and descriptions on the web site. Ordering the frames was easy and delivery times met expectations. The frames were well made and met the description on the site. I've used Picture Frames Express in the past and will continue to do so in future.
Product : Nice frame at a good price

Frame: D93 - 30mm Mahogany with black edge and gold line

Service:5Product:++

Service rating : Great quality frames with quick, efficient service!
Product : Pictures look great in this classic frame

Frame: R672 - 38mm flat vintage painted white over sea blue

Service:5Product:++

Service rating : Lots of choice plus prompt delivery service equals a five star service. Have used Picture Frames Express often and will continue to do so.
Product : Lots of options to choose from on a user friendly website.

Frame: R135 - 50mm Painted grain black with azure indented backline

Service:4Product:+

Service rating : Frame came promptly and well packed and well made; exactly as represented on the website.
Product : The positioning of the hanging point (deep recess in frame) caused a little difficulty hanging. Perhaps there is and offered bracket that I missed when ordering? Inset 'coloured' groove only offered in blue would be good is other colour options might be available?

Frame: P7 - 20mm Medium teak gold line

Service:5Product:++

Service rating : Very good service
Product : Good quality at a good price

Frame: J15 - 15mm Flat oak with slight rounded edges

Service:5Product:NYT

Excellent service ...the glass for one of the frames was cracked when I received it and they replaced immediately
The frames are very good quality and match exactly the measurements I ordered

Frame: AL - P97 - 156 - 22mm Flat brushed black

Service:4Product:++

Service rating : the Website was very easy to navigate. I had my doubts it would work out but was proved wrong. Communication not so good as I never knew when to expect my delivery - although I didn’t have to wait very long.
Product : Excellent quality frame and very simple to put together - I had never done this before....

Mount: White-8001

Service:5Product:++

Service rating : I will buy from them again, the mounts were well made and accurate. Arrived quickly by post.
Product : Well made and correct size window mounts in good quality materials

Frame: R727 - 38mm Painted vintage black wash

Service:5Product:++

Service rating : Great product at a good price and excellent customer services
Product : Very nice frame

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Frame: A30 - 20mm Painted grain black
Service:5

Great service and product. First class

Frame: R371 - 55mm Lacquered Shabby chic black

Service:5Product:++

Service rating : They always deliver a five star service and product.
Product : Excellent quality at a great price.

Frame: R189 - 70mm Ivory with very pale burnished gold

Service:5Product:++

Service rating : Great choice of frames & easy online system for ordering. Quick delivery and frame arrived safely packaged.
Product : Really lovely frame. Great online choice and easy system to choose. I’m very happy.

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Accessory: Brown tape - 25mm x 50mtr
Service:5Product:++

Service rating : I have been using Picture Frame Express for mounts for my artwork for 8 years. Always great quality, fast turn around and helpful (especially in the early days when I needed help and advice)
Product : Good quality mounts available in the size you need

Frame: R601 - 50mm Painted slate wash over chalk

Service:4Product:+

Service rating : I’ve used this company a couple of times before and been very pleased with the colours and quality of the frames supplied. I wouldn’t hesitate to use them again especially as their prices are competitive. The only minor downside is that I couldn’t find a way to look at my picture in the frame I chose before buying but that wouldn’t put me off! The online colours are really very good.
Product : As my previous review I’ve been very happy both with the product and service. It’s a company I’ve used before and wouldn’t hesitate to use again. The particular frame is a love,y colour and extremely well a made. It fits the picture perfectly

Mount: Dawn mist-8628

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  • Mount: Ivory-Aq2
  • Accessory: Brown tape - 25mm x 50mtr
Service:5Product:++

Service rating : First class !! Very efficient service and measurements exact. Brilliant.
Product : Measurements perfect

Mount: Bright white-371

Service:5Product:++

Service rating : Really good quality mounts at a really good price. Will be back for more when I finally get around to framing the pictures that I bought the mounts for....but my To Do list is very long....and the days are very short....
Product : Easy to order and very quick to arrive - will be back for more!

Frame: R373 - 95mm Scoop obeche (unfinished)

  • Customer also bought: .... :
  • Frame: R373 - 95mm Scoop obeche (unfinished)
Service:5

Excellent service, product arrived well packaged.

Frame: P31 - 33mm Flat deep ash

  • Customer also bought: .... :
  • Frame: P31 - 33mm Flat deep ash
Service:5

First class service and quality frame and very easy to follow website. Cannot fault. 5 stars

Multiframe: N75 - 30mm Flat oak rounded back edge

Service:5Product:++

Service rating : Top quality frame and speedy , friendly service
Product : Good

Mount: Dove-8633

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  • Mount: Bright white-371
Service:5Product:++

Service rating : Product as described delivered as expected. Would use again
Product : Colour as expected 7777777

Frame: Bx3 - 33mm Painted grain white 30mm white box

Service:5Product:++

Service rating : Good quality frame.
Product : Good quality frame

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Options are always clear when I use your website, with the frames you make for me are just as I expected. Very happy with the quality, service and timescale. Thanks!
Product : My illustration looks great, mounted in its new frame! My daughter loved it as well and is now her wall as I write this.

Frame: N34 - 14mm Painted grain black

Service:5Product:++

Service rating : Very good service and product and they even rushed through my order for me as I needed it urgently.
Product : Good quality

Frame: J75 - 62mm Spotted gold

Service:5Product:++

Service rating : lovely frame and good service. Frame was sent in really good packaging too.
Product : lovely frame

Frame: N75 - 30mm Flat oak rounded back edge

Service:5Product:++

Service rating : Great frame, perfect size and prompt, well packaged delivery.
Product : Excellent service. Bespoke oak frame and borders for a very large photo (16"x9") delivered to our door, well packaged and looked after. Thankyou

Frame: J35 - 60mm Flat grain dark mahogany

Service:5Product:++

Service rating : The frames were as expected and arrived promptly
Product : Frames arrived quickly with all the required extras to fit them. Slightly over-packaged since I didn’t order glass

Standard Frame: J12 - 22mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : Good quality frames of correct dimensions delivered promptly.
Product : Good quality frames of correct dimensions delivered promptly.

Mount: Soft white-Aq1

Service:5Product:++

Service rating : Easy to order. Safe packaging. Arrived on time. Also, having ordered previously, I had the need to order another mount which was costed below the minimum order. It was queried to make sire I had my order correct. When I explained what had happened I was told they wouldn't subject it to the minimum charge and refunded the difference. Unexpected but much appreciated. Customer service at its best!
Product : Exactly what I ordered. Good quality mount.

Frame: R407 - 52mm Painted grain reverse step walnut

Service:5Product:++

Service rating : The website was very clear, the range good and the final product very good.
Product : Perfectly adequate frame

Standard Frame: R312 - 35mm Painted grain white with slight rounded edges

Service:5Product:++

Service rating : Getting a picture framed can be an expensive business, so being able to have a picture framed with the level of quality and service at the prices that Picture Frame Express charge is excellent. There is a very wide range of frame styles and finishes as well as mounts if you need them. It is very easy to get the right frame that fits exactly using the website. I have used Picture Frame Express a couple of times and am delighted with the results.
Product : Looks brilliant with the picture and really pleased with the result. Also delighted with the quality of the frame and the price!

Frame: P20 - 20mm Flat smooth matt white

Service:5Product:++

Service rating : Great products and delivered on time.
Product : Great product. Competitive price and delivered on time and as described.

Mount: Bright white-371

Service:5Product:++

Service rating : Great service and the products are spot on. Used multiple times and will use again for sure.
Product : Brilliant. Replaced the standard inserts in some Ikea frames to make them more usable.

Frame: R660 - 70mm Shabby chic cream wash

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  • Standard Frame: CF113 - 10mm Painted grain white - 22mm depth
  • Frame: J37 - 45mm Cream wash
  • Frame: R132 - 50mm Painted grain white with grey indented backline
  • Accessory: x 1 - Snap knife
Service:5Product:+

Service rating : as always excellent
Product : its ok

Frame: R718 - 22mm Painted grain black

Service:5Product:++

Service rating : One of the few sites where you can define exactly the size of the frame and any mount you want. Wide choice of frames styles and mount colours.
Quality is excellent and price is good for a made to measure frame
Product : This was the second frame ordered with a couple of months gap between orders.

Standard Frame: R760 - 30mm Painted black with silver lines

Service:5Product:++

Service rating : Excellent service, good quality product easy to order
Product : Good quality product exactly as described

Frame: R827 - 32mm Deep cream and white

Service:5Product:++

Service rating : I love this company, in fact, I think they are the best online framers around. Great quality frames, great selection and a user friendly website. I've bought a few frames from them now and I will shop wth them again.
Product : Frame meets my expectations and as pictured on the website.

Frame: R791 - 20mm Painted black mottled gold lines

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  • Frame: AL - P62 - 256 - 23mm Frosted steel grey
Service:4Product:++

Service rating : The frames when received were of a very good quality and fitted perfectly, so very happy with them and would use again. I felt they were a little slow arriving and was on the brink of chasing up where they were when the despatch note came through.
Product : Nice quality frame - fits perfectly.

Frame: AL - P34 - 250 - 5mm Flat matt black

  • Customer also bought: .... :
  • Frame: AL - P273 - 250 - 5mm Flat matt black
  • Frame: AL - P273 - 027 - 5mm Flat matt white
Service:5Product:++

Service rating : Good and fast.
Product : Love that frame

Frame: R639 - 20mm painted vintage green

Service:5Product:++

Service rating : Frames packed really well and my pictures fitted perfectly and only a few days before I received them
Product : Colour perfect for a tropical look on a wall in Spainish villa

Standard Frame: J11 - 15mm Rounded ash

Service:2Product:-

Service rating : This was not an express service by any means. It took 3 weeks to get this from ordering. I thought that may be because it was a bespoke service and a good quality frame. I was wrong about that. I was actually quite disappointed when I got this. I paid £34 for a frame I could have got less than £10 in a budget shop and the quality would be the same. I certainly wouldn’t use this again.
Product : Not great quality. Wood is nice looking but light and thin, back of picture frame is little metal prongs that are difficult to pull up. For the price I was disappointed actually.


On 06-Feb-2020 the supplier responded:
Hi Petra,

Your order was dispatched on the 13th of January four days after the order was placed and agreed it wasn't delivered until the 17th of January due to issues with Parcelforce so apologies for that.

With regards to the frame it is a solid ash wood frame and the width of the frame received is the same as the width advertised on the website, sorry to hear you where not completely satisfied with the look and if you had contacted we would have done whatever we could to help rectify the situation.

Many thanks

Mark Jeavons

Frame: R701 - 35mm Meridian dove

Service:5Product:++

Service rating : quick efficiemt delivery good product - have used them several times and will again
Product : perfect frame for picture - well made

Frame: R449 - 95mm Painted grain black

  • Customer also bought: .... :
  • Frame: R592 - 73mm Scooped gallery white gold grey
  • Frame: R450 - 95mm Painted grain reverse step white
  • Accessory: Brown tape - 38mm x 50mtr
Service:4Product:++

Service rating : Excellent quality
Product : Sets off my paintings beautifully

Standard Frame: R559 - 50mm Rounded painted black

Service:4Product:+

Service rating : They offer a very large range of custom mounts and frames at an appropriate price. Delivery time was reasonable.
Product : It's exactly what I ordered. I'm happy.

Standard Frame: J88 - 57mm Flat oak rounded back edge

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  • Standard Frame: R358 - 115mm Georgian style gold (high pattern)
Service:5Product:++

Service rating : reliable, consistent service and very quick to respond to my email enquiry. The online design service is very good!
Product : quality product, raw finish which I prefer to finish with beeswax, good results every time.

Frame: R542 - 38mm Flat painted grain black

Service:5Product:++

Service rating : Excellent, quick service. Delayed shipping on request as I was going abroad, then delivered immediately after my return. High quality products. Highly recommended!
Product : Meticulously produced, exactly to specification

Frame: R327 - 45mm Shabby Chic blue over cracked brown (resin)

Service:5Product:++

Service rating : Very prompt delivery and quality product
Product : Good quality product and good colour match

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : Quick delivery
Product : Would definitely order from you again.

Frame: AL - P11 - 40 - 7mm Dark navy blue

Service:1Product:++

Service rating : Picture frames are great but Parcel Force was awful. No cards or text left on attempted deliveries. Frame was loaded to be returned to sender. Had to go pickup from the depot in the end. Not sure why I paid a delivery charge.
Product : Great quality and appreciated the many colour options.


On 04-Feb-2020 the supplier responded:
Hello, many apologies, we have raised a case with Parcel force and have refunded the delivery charge, it is very unfortunate and rare but for a many different reasons delivery's do sometimes go a bit wrong !, sorry for the inconvenience.

Mount: Iced white ingres -7065

Service:5Product:++

Service rating : Only ordered 4 mounts the cost of which was very little but with postage & packing, the total came to a lot more. I was aware of this at the time and was happy to pay the cost. They did send me an email before processing my order to double check. It’s little things like this that make great service. The mounts arrived soon after and are excellent.
Product : Great quality - would definitely buy from them again.

Frame: A36 - 12mm Graphite silver

Service:5Product:++

Service rating : I have used them before and was really impressed by their products and service. They are now my go to company for frames & mounts.
Product : Chose this frame & mount for a print I’d purchased to display in a newly decorated room and to match I frame purchased previously. Perfect choice.

Frame: P4 - 85mm Avignon smooth black

Service:5Product:++

Service rating : Amazing service and products. Bought 10 frames in total. Would recommend to everyone
Product : Great quality

Frame: J14 - 38mm Slight reverse curved oak

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  • Frame: J14 - 38mm Slight reverse curved oak
  • Multiframe: J14 - 38mm Slight reverse curved oak
Service:5

Great service products were well packaged.

Frame: R806 - 58mm Painted grain white raised back edge

  • Customer also bought: .... :
  • Frame: R775 - 52mm Painted white with silver lines
Service:5Product:++

Service rating : I was so pleased with the first two frames that I ordered two more
Product : Good value for the quality of moulding

Frame: C59 - 23mm Smooth cushioned black

  • Customer also bought: .... :
  • Frame: R78 - 20mm Very deep painted grain white
Service:5Product:++

Service rating : Easy website to navigate
Prompt service
Get what it says on the packet
Product : Fits picture perfect and looks good

Frame: J67 - 50mm Antique silver with spotted detail (resin)

  • Customer also bought: .... :
  • Frame: J67 - 50mm Antique silver with spotted detail (resin)
  • Multiframe: R572 - 30mm Painted grain red
Service:5

One frame arrived damaged - replacement sent very quickly without any quibbles.

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
Service:5

Always perfect and prompt delivery

Standard Frame: CF114 - 10mm Natrual - 22mm depth

Service:5Product:++

Service rating : Great Range of Products and competitive Prices with fast delivery.
Product : Well Prices Products. A Good Range and speedy delivery

Frame: R734 - 20mm Painted grain white

Service:5Product:++

Service rating : Picture frame is well made and exactly as required. The online buying experience, offering frame types, sizes and materials, together with options for glass, hanging and mounts is excellent.
Product : Well made picture frame, perfect for our requirement. Well priced. Will purchase another.

Frame: A30 - 20mm Painted grain black

Service:4Product:++

Service rating : Everything about the product and ordering was excellent, but delivery service not good. 1 delivery failed when someone was in, I left a note in the window, signed, asking for frame to be left in log shed, and worst of all it was impossible to contact the delivery company to leave delivery instructions, either electronically, or in person.
Product : Exactly what I wanted. Thanks

Frame: N39 - 20mm Antique spotted black with a double gold line

  • Customer also bought: .... :
  • Frame: N39 - 20mm Antique spotted black with a double gold line
Service:5

I can’t praise PFE highly enough. From their easy to use online frame selector to the produced frame that is millimetre accurate. Well done. Keep up the good work.

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