Service rating : Excellent service, good description of all frames on site, fast delivery. Thank you, would use PFE again. Product : Great looking frame, fast service.
Service rating : Perfect frame and excellent and friendly customer service! Would definately use again and recommend. Product : Really lovely frame! Our photos looks amazing in it!
I've ordered frames several times. They are always beautifully made and extremely well packaged. Normal frames have always arrived two days after I ordered them and the one with different sized windows arrived four days after I put the order in. Fantastic service.
Service rating : Fantastic experience all round, lovely frames speedy service and great value. 100 % recommend Product : It frames the image really well
Service rating : I have been a customer for some time and whenever I order frames I know that they will be beautifully made, delivered really quickly, and packaged in recyclable material in such a way that means that they cannot get damaged in transiit. Product : I am a textile artist and these box frames are idesl for my work as they don't sqush the fabric. My customers always ĺove the frames - and I can get them custom made for individual pictures.
Service rating : Fantastic service, arrived on time. Plenty of information was provided about the product before I ordered and the website was very easy to use. When the frame arrived it was very well packed. The frame is very good quality and looks very robust. I can't wait to give this gift to my family and see it hanging on their wall, it will be a perfect addition. Product : Excellent exactly what I was looking for.
I was happy with the quality of the mount and it was true to size. I have since ordered some frames and they are good too - not as high spec as from a high street frame shop, but good for lower budget items.
Only (fairly minor) thing that could have been done differently is that it would have been nice to have been sent an email with the estimated delivery date.
Service rating : The website worked well - but once I ordered the frames there was no communication about deliver times or methods. The frames showed up one day wrapped in bubble wrap but not in any sort of box. I’m disappointed that the entire delivery process was so totally vague and unprofessional . Product : They were nice frames as expected
Service rating : Timely delivery and well packaged to ensure product was safe. Happy with quality of frame. Product : Quality product and as it ordered.
Service rating : Bought two bespoke large-sized frames, one in aluminium and one in Oak. They are superb quality, easy to fit the pictures in to the frames and were delivered quickly. When calling to confirm delivery dates, customer services were very cheerful, polite and very efficient. Impressive service and high-quality products. Product : Excellent quality and service.
Service rating : Really good service and quick turn around. No sooner ordered and it was delivered. Product : Item exactly as shown and really good quality.
Service rating : Very easy to order online, arrived quickly and was told when they had been dispatched so knew when to expect them. Great quality and packed really well so very protected. I will be using them again and would definitely recommend Product : Great product, smart frame. The only part that could have been helpful is if there had been drill holes in the back for mounting the frame.
Service rating : Excellent - great quality product which easy to design. I’m an artist and use the mounts for exhibition purposes. Product : Excellent quality, will purchase again
Service rating : I normally don't bother with reviews, but this time I will because I am so pleased with my purchase. The order came through exactly as specified. Well packaged and in perfect condition. Product : I had been given three photos of nephews at graduation. I dislike having pictures in frames on furniture but wanted to display them. I looked therefore for a frame that I could hang on the wall in which the three photos would be displayed vertically rather than side by side. The C63 Multiframe was perfect. Well made and stylish.I really am very pleased with the result. The frame looks so good and it has really done the photos justice.
Frame: R562 - 50mm Painted lulworth blue over white
Service:Product:
Service rating : First time used. Good guidance through frame/mount design. Swift delivery. Very pleased with result. Product : See earlier comments - nothing further to add.
Service rating : It was exactly what I wanted and was received very quickly. I'd definitely use them again! Product : Exactly what I wanted and a very quick turnaround!
Service rating : Delivery was speedy. Website ordering template is excellent as it includes all dimensions including rebate depth and width which is important for different depth pictures. Product : I asked for 3 fixings across the corners on my orders but despite my request they continued to only use 2 v nails on all 25 frames. As the mouldings were 2" wide this stops future warping. One of the frame corners only had one but had a dent where the second nail should have been. Clearly the gun had run out and whoever forgot to redo the missing one. I also requested they make sure the front of the frame joints were flat ( because they were not last time I ordered) which they did achieve. Complaints procedure says you must notify them within 2 days which is not always possible as I did not notice the missing v-nail until framing up so can't use that frame .
Service rating : Always been very happy with their service. I minor mishap did happen with my last order but it was sorted faster than a fast thing, very politely and very professionally! They are great! :) Product : spot on. Good quality and well packaged
Service rating : They provided exactly what I wanted. They were very helpful with information about a previous order. Product : It was exactly what I wanted and of good quality.
Service rating : Extremely quick service,they dispatched my custom made frame the day I ordered it. The product was beautifully made and safely packaged. I can’t see how you could improve on this service. Many thanks. Product : This is how all online shopping should work.
Service rating : Bespoke frame, perfectly to size and nice quality. Well packaged and delivered within a very reasonable time for such an order. Product : Great quality to exact dimensions sent and speedy service when considering this was a bespoke frame order.
Service rating : I'm a repeat customer and I do so because quality & service are excellent. Product : Great service and product every time so far and I've ordered many frames. I do think a loyalty or quantity discount scheme would be great though! Thanks
Service rating : Very, very good website that makes it easy to buy confidently (you can upload your painting and see what it looks like in different frames). Bespoke orders arrive very promptly and are always beautifully packed. If you get stuck on placing your order the sales staff are extremely helpful. Product : Fab. This is to be an 80th birthday present and I think she will be delighted.
Service rating : Good service both online and over the phone. Really nice product and good value for money. Would definitely buy from them again. Product : Looks as it did in the photo. Good finish and looks great with an old print.
Service rating : The products arrived crazy well packaged... On time... As expected. Product : The finish of the frame was beautiful and well worth the price - I was a bit miffed that I was paying so much for a relatively small frame but when it arrived I was delighted. The quality is excellent and the mount was a perfect fit for my painting.
I have found how reliable Picture frames Express are with always getting what you order both size and colour plus mounts are always without fault for ypur precious work.
Frame: R565 - 23mm Vintage painted mustard
Service rating : Excellent service, good description of all frames on site, fast delivery.
Thank you, would use PFE again.
Product : Great looking frame, fast service.
Multiframe: R85 - 38mm Flat grain black ash wrap (mdf)
Service rating : Perfect frame and excellent and friendly customer service! Would definately use again and recommend.
Product : Really lovely frame! Our photos looks amazing in it!
Frame: D18 - 10mm Rounded dark brown
Picture Frame & mount
Frame: R610 - 50mm Chantry II washed ebony
Very good communication, fast delivery and the frames are great quality and a good bargain.
Standard Frame: N34 - 14mm Painted grain black
I've ordered frames several times. They are always beautifully made and extremely well packaged. Normal frames have always arrived two days after I ordered them and the one with different sized windows arrived four days after I put the order in. Fantastic service.
Standard Frame: J43 - 20mm Flat smooth black
Service rating : Fantastic experience all round, lovely frames speedy service and great value. 100 % recommend
Product : It frames the image really well
Mount: Soft white-Aq1
Service rating : First class could not ask for more. .
Product : On time as always and in perfect condition.
Frame: Bx7 - 33mm Ash 30mm ash box
Service rating : I have been a customer for some time and whenever I order frames I know that they will be beautifully made, delivered really quickly, and packaged in recyclable material in such a way that means that they cannot get damaged in transiit.
Product : I am a textile artist and these box frames are idesl for my work as they don't sqush the fabric. My customers always ĺove the frames - and I can get them custom made for individual pictures.
Frame: N75 - 30mm Flat oak rounded back edge
Service rating : Fantastic service, arrived on time. Plenty of information was provided about the product before I ordered and the website was very easy to use. When the frame arrived it was very well packed. The frame is very good quality and looks very robust. I can't wait to give this gift to my family and see it hanging on their wall, it will be a perfect addition.
Product : Excellent exactly what I was looking for.
Frame: R53 - 45mm Scoop obeche (unfinished)
Service rating : The frame delivered was exactly what I wanted and it was well packaged.
Product : The product was excellent.
Standard Frame: R247 - 42mm Antique pale gold with black burnish
An excellent product delivered on time
Mount: Bright white-371
I was happy with the quality of the mount and it was true to size. I have since ordered some frames and they are good too - not as high spec as from a high street frame shop, but good for lower budget items.
Only (fairly minor) thing that could have been done differently is that it would have been nice to have been sent an email with the estimated delivery date.
Frame: J9 - 20mm Flat ash
Service rating : The website worked well - but once I ordered the frames there was no communication about deliver times or methods. The frames showed up one day wrapped in bubble wrap but not in any sort of box. I’m disappointed that the entire delivery process was so totally vague and unprofessional .
Product : They were nice frames as expected
Frame: J12 - 22mm Flat oak with slight rounded edges
Last tie frames made not acurat, must be 276mm, but was cuted 275mm
Frame: A30 - 20mm Painted grain black
Service rating : Timely delivery and well packaged to ensure product was safe. Happy with quality of frame.
Product : Quality product and as it ordered.
Frame: J6 - 40mm Flat oak rounded back edge
Service rating : Bought two bespoke large-sized frames, one in aluminium and one in Oak. They are superb quality, easy to fit the pictures in to the frames and were delivered quickly. When calling to confirm delivery dates, customer services were very cheerful, polite and very efficient. Impressive service and high-quality products.
Product : Excellent quality and service.
Frame: R108 - 80mm Georgian black and silver burnish
Service rating : Really good service and quick turn around. No sooner ordered and it was delivered.
Product : Item exactly as shown and really good quality.
Mount: Iced white ingres-3973
Fast and efficient service with a well made product. Have used them before and will do so again.
Frame: N49 - 22mm Dark grain walnut
Service rating : Very good protected packaging and quick service.
Product : Excellent lightweight and well made picture frame.
Mount: Bright white-371
Quick service
Frame: N34 - 14mm Painted grain black
Good website. Good selection of frames and fast service. Frames arrived well packed.
Frame: R4 - 36mm Reverse smooth black
Service rating : Very easy to order online, arrived quickly and was told when they had been dispatched so knew when to expect them. Great quality and packed really well so very protected. I will be using them again and would definitely recommend
Product : Great product, smart frame. The only part that could have been helpful is if there had been drill holes in the back for mounting the frame.
Mount: Black-7011
Service rating : Excellent - great quality product which easy to design. I’m an artist and use the mounts for exhibition purposes.
Product : Excellent quality, will purchase again
Frame: A30 - 20mm Painted grain black
Materials and service are efficient and good value. It could be even better with less plastic packaging.
Multiframe: C63 - 15mm Smooth cushion black
Service rating : I normally don't bother with reviews, but this time I will because I am so pleased with my purchase. The order came through exactly as specified. Well packaged and in perfect condition.
Product : I had been given three photos of nephews at graduation. I dislike having pictures in frames on furniture but wanted to display them. I looked therefore for a frame that I could hang on the wall in which the three photos would be displayed vertically rather than side by side. The C63 Multiframe was perfect. Well made and stylish.I really am very pleased with the result. The frame looks so good and it has really done the photos justice.
Frame: A30 - 20mm Painted grain black
Service rating : First time used. Good guidance through frame/mount design. Swift delivery. Very pleased with result.
Product : See earlier comments - nothing further to add.
Frame: J96 - 23mm Flat smooth black
Service rating : Prompt delivery, easy to order,very good value for money, frames were as expected.
Product : As previously described thanks
Frame: J43 - 20mm Flat smooth black
Service rating : Straight forward ordering process
Product : Does the job - good quality for the price
Mount: Iced white ingres-3973
Easy to order, quick delivery, good price.
Multiframe: R85 - 38mm Flat grain black ash wrap (mdf)
Service rating : It was exactly what I wanted and was received very quickly. I'd definitely use them again!
Product : Exactly what I wanted and a very quick turnaround!
Frame: J12 - 22mm Flat oak with slight rounded edges
Service rating : Easy to order exactly what you want.
Product : Nice oak frame, as described
Frame: P14 - 48mm Flat painted grain white
Service rating : Delivery was speedy. Website ordering template is excellent as it includes all dimensions including rebate depth and width which is important for different depth pictures.
Product : I asked for 3 fixings across the corners on my orders but despite my request they continued to only use 2 v nails on all 25 frames. As the mouldings were 2" wide this stops future warping. One of the frame corners only had one but had a dent where the second nail should have been. Clearly the gun had run out and whoever forgot to redo the missing one. I also requested they make sure the front of the frame joints were flat ( because they were not last time I ordered) which they did achieve. Complaints procedure says you must notify them within 2 days which is not always possible as I did not notice
the missing v-nail until framing up so can't use that frame .
Multiframe: N39 - 20mm Antique spotted black with a double gold line
High quality and prompt
Frame: J4 - 45mm Flat ash
Service rating : Worked very well, fast and exactly to specification. Would use again
Product : Great frames, well finished and packed
Mount: Black-372
Service rating : Always been very happy with their service. I minor mishap did happen with my last order but it was sorted faster than a fast thing, very politely and very professionally! They are great! :)
Product : spot on. Good quality and well packaged
Frame: N34 - 14mm Painted grain black
Service rating : Very efficient and professionally produced frames. Excellent!
Product : Excellent frame. You can trust this company.
Multiframe: A30 - 20mm Painted grain black
Lovely frame and quick delivery!
Frame: R53 - 45mm Scoop obeche (unfinished)
Service rating : They provided exactly what I wanted. They were very helpful with information about a previous order.
Product : It was exactly what I wanted and of good quality.
Frame: R504 - 33mm Painted grain olive
Great value and good quality. Very fast delivery.
Standard Frame: R181 - 32mm Smooth flat matt white
Service rating : good quality and quick delivery
Product : fine - good value and easy to use
Frame: R773 - 42mm sprayed gold and black
Service rating : Extremely quick service,they dispatched my custom made frame the day I ordered it.
The product was beautifully made and safely packaged.
I can’t see how you could improve on this service.
Many thanks.
Product : This is how all online shopping should work.
Frame: R524 - 70mm Spotted gold leaf
Service rating : Bespoke frame, perfectly to size and nice quality. Well packaged and delivered within a very reasonable time for such an order.
Product : Great quality to exact dimensions sent and speedy service when considering this was a bespoke frame order.
Frame: R682 - 38mm Scooped smooth black
Great frame easy process prompt tracked delivery 👍
Frame: J6 - 40mm Flat oak rounded back edge
Excellent service. Frames arrived really fast, well packaged. Would definitely use again.
Frame: R102 - 52mm Painted grain reverse step matt white
Service rating : I'm a repeat customer and I do so because quality & service are excellent.
Product : Great service and product every time so far and I've ordered many frames. I do think a loyalty or quantity discount scheme would be great though! Thanks
Frame: D3 - 50mm Gold spot red vein (resin)
Excellent service, frame size to the mm
Mount: Dawn mist-8628
Service rating : Perfect sizing, quick delivery. Thank you
Product : perfect sizing, thank you
Frame: R580 - 35mm Deep painted grain olive
Outstanding in every way. Superb range of frame styles, colours and sizes, perfectly made and fast , friendly service.
Frame: R690 - 80mm Three step shabby chic black
Great product, great support, good pricing. Highly recommended.
Multiframe: R546 - 30mm Scoop stained antique pine over black
Service rating : Very, very good website that makes it easy to buy confidently (you can upload your painting and see what it looks like in different frames). Bespoke orders arrive very promptly and are always beautifully packed. If you get stuck on placing your order the sales staff are extremely helpful.
Product : Fab. This is to be an 80th birthday present and I think she will be delighted.
Frame: R351 - 35mm Flat polished aluminium with rounded edges
Fast service with reliable delivery times
Standard Frame: R110 - 30mm Regency pattern gold and red burnish (Out of stock)
Service rating : Good service both online and over the phone. Really nice product and good value for money. Would definitely buy from them again.
Product : Looks as it did in the photo. Good finish and looks great with an old print.
Standard Frame: R181 - 32mm Smooth flat matt white
Service rating : good qulaity delivered promptly
Product : good value thank you, easy to use
Frame: R256 - 70mm Painted grain pale stone with slight rounded edges
Very efficient and the product up to expectations. I have used them many times
Frame: R657 - 15mm Deep painted grain white
Service rating : excellent service
Product : excellent service excellent service excellent service excellent service
Frame: R37 - 70mm Scoop obeche (unfinished)
Intuitive online design and ordering, fast delivery, excellent frames.
Mount: Bright white-371
Excellent professional service. Excellent product at a great price.
Frame: R632 - 42mm Italian faint mottle grey silver
Service rating : The products arrived crazy well packaged... On time... As expected.
Product : The finish of the frame was beautiful and well worth the price - I was a bit miffed that I was paying so much for a relatively small frame but when it arrived I was delighted. The quality is excellent and the mount was a perfect fit for my painting.
Mount: Mid grey-8491
I have found how reliable Picture frames Express are with always getting what you order both size and colour plus mounts are always without fault for ypur precious work.
Frame: R201 - 25mm Smooth black with sloped silver hessian detail
Frames perfectly made. Prompt delivery. I have more photos and paintings to frame and will use Picture Frames Express again.