Service rating : Excellent service and frame was extremely well wrapped for delivery. Product : This was the 4th frame I’ve purchased from this seller. The frames are really well made and very carefully wrapped for delivery. When I contacted the company & said I needed the frame delivered quickly it arrived the following day, so an excellent service. Only 4 stars because I found calculating the exact size of the frame & mount quite difficult & rather stressful as it had to be an exact size & I didn’t want to make a mistake. However, I’m not sure how the seller could make this easier for the customer.
Service rating : Will continue to use the service and I enjoy the process and the control you have over the end product. I think on this occasion I was just unlucky. Product : Really pleased with the quality of the frame, the whole process from design to delivery is great. My only issus on this occasion is that I ordered the exact same specifications as a previous order, but there is a marked difference in the grain and colour of the most recent frame, I'm aware there can be variations when using natural materials, but when I opened the box I thought it was a wrong order/different wood completely. So if you intend to have multiple frames its probably best to buy all at once to limit variations or be aware that you may not be able to hang your frame next to another due to these differences.
Service rating : Very good. Items delivered in the promised time scale and very well packaged. Product : The frames were just what I was looking for. In fact they exceeded my expectations. The quality is excellent. Well worth the money.
Service rating : They replied promptly when I contacted them to ask when the frame would be delivered – it would have been good to have an indication of this at the time of order. Otherwise excellent. Product : The frame is very nice – a bit thicker than I thought, but that's my fault for not checking the dimensions properly. It took a couple of weeks to arrive, but that was fine, as I wasn't desperate for it. It comes with the necessary fixings, but they're not attached to the frame – you have to do that yourself, so need a screwdriver. That's the only reason I didn't give it five stars.
Service rating : All of my contact was through the online website. Communication and updates on delivery were timely Product : I searched online to find a bespoke frame maker for two photos of great sentimental value to my wife, which I wanted to put in one frame. The photos were quite old and odd sizes, hence they didn't really fit the common sizes of frame available from regular retailers. The process of making the frame bespoke thought of everything from and systematically took me through each option, and allowed me to go back and make alterations to ensure it was right. My wife was absolutely delighted with the result, quite emotional in fact, so thanks to Picture Frames Express
Good quality frame perfect fit for the picture, wasn't sure at first if I was entering the correct measurements but the website has very helpful information on what to do when ordering your frame, I am very happy with my frame would definitely recommend
Service rating : Excellent service again. The frame was very well packed and arrived in perfect condition. Thank you. Product : I’ve been getting my frames made by Picture Frames Express for many years, and no longer try anywhere else. All the frames have been beautifully made and this one, for a subtle Japanese woodblock print of a rainy day was just what I wanted. I'm already thinking of my next order. All the frames in the photo were made by them, by the way. Great service.
Service rating : Placed order online and it was delivered. It took slightly longer than I expected but I am just an impatient person! Product : Great frame at a great price :)
Service rating : Excellent Product : This company provides quality frames at far better value than others on the internet. I have used them before and when I look at competitors websites the price comes out much higher. I can't fault the quality of the frames I have had from them so it's definitely a win, win situation.
The frames are of outstanding quality and arrived securely packaged. The ordering process was handled promptly, and delivery was earlier than expected, which was a pleasant surprise.
I particularly appreciated the proactive email to clarify and confirm the measurements before proceeding. This demonstrated strong attention to detail and genuine care for getting the order right.
Customer service was professional and highly reliable. I would confidently recommend this company to anyone looking for high quality, well made frames and dependable service.
Service rating : I was a bit nervous because when I placed the order the site stated that delivery would be early January - I wasn't in a hurry to receive the order, and also understood that it takes time to actually make the bespoke frame. I hadn't heard anything further and then, bang on time, early January, a knock on the door and a very friendly person handed over the beautiful frame. Fabulous reliable service. Product : A beautiful, well-crafted picture frame made to the exact dimensions requested. It is such good quality. Wrapped / packaged incredibly securely and delivered promptly. Can't fault the company - exceptional customer service, a great product at fantastic value. Grateful.
Service rating : Frame was cheap and flimsy and weak. Product : Frame is extremely weak and broke immediately. Would not shop here again.
On 14-Jan-2026 the supplier responded: Hello,
Sorry you have experienced an issue with your order. You have not contacted us in regards to this, if you can please contact us we can look to resolve the issue for you.
Service rating : Already stated. Prompt and efficient delivery service. Frame was wrapped and packaged carefully to keep intact. Product : Fantastic frame, wood colour is warm and works really well with my painting. Delivery was quick and efficient, the frame itself was carefully wrapped to keep in good condition. Very pleased with the service. Definitely recommend and would use again in the future.
Service rating : Very good service, competitive prices, and quick shipping. I consider it good value for money. Product : I have three pictures with this frame and I love them.
Service rating : The service was great. I was given a clear date for delivery and the frame arrived as stated. Product : Easy ordering process. Delivery was as detailed and possibly the best packaging I have ever seen! The frame is great and excellent value. I would definitely use the company again.
Service rating : Perfect service and a bespoke frame just ideal for my project. Product : Quick and efficient service with a great product! Perfect frame.
Service rating : Pleasantly surprised. Fast delivery and to specs Product : Pleasantly surprised. Right dimensions, reasonable quality, great price. Will use them again!
Service rating : Good communication after purchasing. Product : Straight forward ordering process. Well packaged for delivery and arrived in good time. Good quality product.
Service rating : The frame arrived quickly and was well-packaged… really happy with it Product : Lovely solid frame; well made and arrived quickly. Was also packaged really well. Will definitely use again
Frame: R802 - 20mm Painted grain pink
Service rating : Excellent service and frame was extremely well wrapped for delivery.
Product : This was the 4th frame I’ve purchased from this seller. The frames are really well made and very carefully wrapped for delivery.
When I contacted the company & said I needed the frame delivered quickly it arrived the following day, so an excellent service.
Only 4 stars because I found calculating the exact size of the frame & mount quite difficult & rather stressful as it had to be an exact size & I didn’t want to make a mistake. However, I’m not sure how the seller could make this easier for the customer.
Frame: J14 - 38mm Slight reverse curved oak
Arrived well packaged and on time good qaulity. Would recommend.
Frame: R67 - 25mm Vichy red mottle gold, green band
Really lovely frame at an excellent price.
Very pleased.
Frame: P15 - 48mm Flat painted grain black
Service rating : Excellent service thank you
Product : Excellent service thank you
Frame: J88 - 57mm Flat oak rounded back edge
Service rating : Will continue to use the service and I enjoy the process and the control you have over the end product. I think on this occasion I was just unlucky.
Product : Really pleased with the quality of the frame, the whole process from design to delivery is great. My only issus on this occasion is that I ordered the exact same specifications as a previous order, but there is a marked difference in the grain and colour of the most recent frame, I'm aware there can be variations when using natural materials, but when I opened the box I thought it was a wrong order/different wood completely. So if you intend to have multiple frames its probably best to buy all at once to limit variations or be aware that you may not be able to hang your frame next to another due to these differences.
Frame: R67 - 25mm Vichy red mottle gold, green band
Service rating : Very good. Items delivered in the promised time scale and very well packaged.
Product : The frames were just what I was looking for. In fact they exceeded my expectations. The quality is excellent. Well worth the money.
Standard Frame: R640 - 20mm Painted vintage blue
Service rating : They replied promptly when I contacted them to ask when the frame would be delivered – it would have been good to have an indication of this at the time of order. Otherwise excellent.
Product : The frame is very nice – a bit thicker than I thought, but that's my fault for not checking the dimensions properly. It took a couple of weeks to arrive, but that was fine, as I wasn't desperate for it. It comes with the necessary fixings, but they're not attached to the frame – you have to do that yourself, so need a screwdriver. That's the only reason I didn't give it five stars.
Multiframe: A30 - 20mm Painted grain black
Service rating : All of my contact was through the online website. Communication and updates on delivery were timely
Product : I searched online to find a bespoke frame maker for two photos of great sentimental value to my wife, which I wanted to put in one frame. The photos were quite old and odd sizes, hence they didn't really fit the common sizes of frame available from regular retailers. The process of making the frame bespoke thought of everything from and systematically took me through each option, and allowed me to go back and make alterations to ensure it was right. My wife was absolutely delighted with the result, quite emotional in fact, so thanks to Picture Frames Express
Frame: J90 - 30mm Flat painted grain black
Good quality frame perfect fit for the picture, wasn't sure at first if I was entering the correct measurements but the website has very helpful information on what to do when ordering your frame, I am very happy with my frame would definitely recommend
Frame: P13 - 48mm Flat grain deep mahogany
Service rating : Excellent service again. The frame was very well packed and arrived in perfect condition. Thank you.
Product : I’ve been getting my frames made by Picture Frames Express for many years, and no longer try anywhere else. All the frames have been beautifully made and this one, for a subtle Japanese woodblock print of a rainy day was just what I wanted. I'm already thinking of my next order. All the frames in the photo were made by them, by the way. Great service.
Mount: Chestnut-8023
Good service, not too many email updates
Frame: K21 - 50mm Antique gold (resin)
Frame: C63 - 15mm Smooth cushion black
Service rating : Placed order online and it was delivered. It took slightly longer than I expected but I am just an impatient person!
Product : Great frame at a great price :)
Frame: R626 - 23mm Brushed gold with black edges
Service rating : The frame was packed efficiently.
Product : The frame looks as good as I hoped and was packed well.
Frame: N75 - 30mm Flat oak rounded back edge
Service rating : Excellent
Product : This company provides quality frames at far better value than others on the internet. I have used them before and when I look at competitors websites the price comes out much higher. I can't fault the quality of the frames I have had from them so it's definitely a win, win situation.
Frame: R539 - 44mm Distressed antique gold with cracked stone paint
Absolutely excellent service and product quality.
The frames are of outstanding quality and arrived securely packaged. The ordering process was handled promptly, and delivery was earlier than expected, which was a pleasant surprise.
I particularly appreciated the proactive email to clarify and confirm the measurements before proceeding. This demonstrated strong attention to detail and genuine care for getting the order right.
Customer service was professional and highly reliable. I would confidently recommend this company to anyone looking for high quality, well made frames and dependable service.
Multiframe: N34 - 14mm Painted grain black
Great product quality and customer service!
Multiframe: R958 - 22mm Painted grain white
Great design, quality, service and price!
Frame: R369 - 52mm Painted grain black with silver inside line
Beautiful frames delivered well wrapped up! Will definitely use the service again.
Frame: N8 - 20mm Painted grain black
Service rating : Products are good. Communication is poor
Product : Poor interaction
Standard Frame: CF660 - 25mm Painted grain white - 28mm depth
Superb customer experience
Frame: R1077 - 16mm Silver / Black sides
Frame: R640 - 20mm Painted vintage blue
Service rating : Excellent can’t fault it at all
Product : Well made and promptly delivered. I’ve had numerous orders all excellent.
Frame: R981 - 18mm Burnished silver / black sides
Service rating : I was a bit nervous because when I placed the order the site stated that delivery would be early January - I wasn't in a hurry to receive the order, and also understood that it takes time to actually make the bespoke frame. I hadn't heard anything further and then, bang on time, early January, a knock on the door and a very friendly person handed over the beautiful frame. Fabulous reliable service.
Product : A beautiful, well-crafted picture frame made to the exact dimensions requested. It is such good quality. Wrapped / packaged incredibly securely and delivered promptly. Can't fault the company - exceptional customer service, a great product at fantastic value. Grateful.
Frame: C32 - 40mm Light gold leaf and lines
Fast turnaround and a lovely frame. I would certainly purchase again.
Frame: C63 - 15mm Smooth cushion black
Service rating : Frame was cheap and flimsy and weak.
Product : Frame is extremely weak and broke immediately. Would not shop here again.
On 14-Jan-2026 the supplier responded:
Hello,
Sorry you have experienced an issue with your order. You have not contacted us in regards to this, if you can please contact us we can look to resolve the issue for you.
Thank you.
Standard Frame: K81 - 28mm Sloped white grain wash
Frame: N49 - 22mm Dark grain walnut
Service rating : Already stated. Prompt and efficient delivery service. Frame was wrapped and packaged carefully to keep intact.
Product : Fantastic frame, wood colour is warm and works really well with my painting. Delivery was quick and efficient, the frame itself was carefully wrapped to keep in good condition. Very pleased with the service. Definitely recommend and would use again in the future.
Frame: P20 - 20mm Flat smooth matt white
Service rating : Fast & simple
Product : Frame was just what I wanted & delivery very quickly.
Frame: R264 - 38mm Flat grain medium oak wrap (mdf)
Great service, made to order frame with delivery well within expectations. Perfecr fit and quality as expected.
Frame: C14 - 35mm Mahogany gold line
Service rating : Very good service, competitive prices, and quick shipping. I consider it good value for money.
Product : I have three pictures with this frame and I love them.
Standard Frame: J6 - 37mm Flat oak rounded back edge
Excellent quality frame. Delivered very quickly
Frame: A30 - 20mm Painted grain black
Service rating : Excellent, arrived on time and fits perfectly.
Product : Size perfect and arrived on time
Frame: C8 - 65mm Victorian dark oak gold line
Great service
Frame: BX80 - 20mm Flat ash (veneer) - 19mm pine box
Service rating : The frame came soon after ordering.
Product : Good quality and came soon after ordering.
Frame: J90 - 30mm Flat painted grain black
Standard Frame: A30 - 20mm Painted grain black
Service rating : The service was great. I was given a clear date for delivery and the frame arrived as stated.
Product : Easy ordering process. Delivery was as detailed and possibly the best packaging I have ever seen! The frame is great and excellent value. I would definitely use the company again.
Frame: AL - P273 - 027 - 5mm Flat matt white
Super helpful. Will use again.
Frame: A30 - 20mm Painted grain black
Frame: J12 - 21mm Flat solid oak
As Above
Frame: A30 - 20mm Painted grain black
Service rating : Arrived on time and good communication with company. Recommend.
Product : Excellent - fast delivery and perfect condition.
Multiframe: A30 - 20mm Painted grain black
Good
Frame: R985 - 13mm High gloss red
Service rating : Good service and it arrived quite quickly
Product : Just what I hoped when I ordered
Standard Frame: A30 - 20mm Painted grain black
Easy to order, well-made and speedily delivered.
Mount: White - 058977
Good quality mounts, well packed to avoid damage.
Frame: C59 - 23mm Smooth cushioned black
Excellent all round
Frame: R641 - 20mm Painted vintage red
Frame: P20 - 20mm Flat smooth matt white
Really good quality, very quick delivery.
Accessory: Plexiglas - 2mm - clear
Dry good product
Standard Frame: J12 - 21mm Flat solid oak
Good quality frame appears well made and packed well for transit
Multiframe: R178 - 32mm Flat cream drfitwood
Service rating : Perfect service and a bespoke frame just ideal for my project.
Product : Quick and efficient service with a great product! Perfect frame.
Frame: A30 - 20mm Painted grain black
Very happy with my purchase. The quality and service I received I am very pleased!
I would most definitely recommend and buy from again
Frame: R541 - 70mm DIstressed antique gold
Great frame and excellent service
Frame: P94 - 40mm Flat smooth matt white
Arrived promptly and well wrapped and protected. The frames had been custom made to the sizes supplied.
Standard Frame: J43 - 20mm Flat smooth black
Service rating : Pleasantly surprised. Fast delivery and to specs
Product : Pleasantly surprised. Right dimensions, reasonable quality, great price. Will use them again!
Frame: J9 - 20mm Flat ash
Service rating : Good communication after purchasing.
Product : Straight forward ordering process. Well packaged for delivery and arrived in good time. Good quality product.
Frame: D20 - 20mm Mahogany gold line
Service rating : Friendly service and timely delivery
Product : Nicely made and good price . Delivered within week.
Standard Frame: R102 - 52mm Painted grain reverse step matt white
Service rating : Excellent
Product : Excellent craftsmanship - excellent customer service
Standard Frame: K81 - 28mm Sloped white grain wash
Exactly what I wanted. Beautifully made. Well priced and swift delivery.
Frame: R273 - 30mm Flat painted grain black
Service rating : The frame arrived quickly and was well-packaged… really happy with it
Product : Lovely solid frame; well made and arrived quickly. Was also packaged really well. Will definitely use again