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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 382 customer reviews

Date Product Score Customer Comment

Frame: R197 - 15mm Flat painted grain black

Service:5Product:++

Service rating : Easy to use website. Well made frame that looks good. Reliable company I’ve used many times.
Product : Stylish frame - just as I ordered

Frame: R104 - 30mm Regency white wash gold burnish (high pattern)

Service:5Product:++

Service rating : Easy to order, fast service, Frames were just as described and of good quality
Product : Very good quality, looks good on my paintings

Frame: R898 - 22mm Antique gold bead

  • Customer also bought: .... :
  • Frame: R898 - 22mm Antique gold bead
  • Frame: D10 - 10mm Bright gold with matt gold sides
  • Accessory: Brown tape - 25mm x 50mtr
Service:5

Perfect service as usual. Prompt, accurate and economic.

Standard Frame: BX52 - 20mm Painted vintage black 9mm pine box

Service:5Product:++

Service rating : Good quality frames, easy to use website, quick delivery, packaging makes sure frames arrive in good condition
Product : Happy with many purchases

Frame: R487 - 18mm Dark grey painted grain driftwood

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  • Frame: AL - P34 - 017 - 5mm Frosted mercury
Service:5Product:++

Service rating : Perfect solution to stylish frames which need to be custom made to fit awkward picture sizes - excellent service and quality.
Product : High quality frames - personalised to suit non-standard picture sizes - they look great.

Frame: J14 - 38mm Slight reverse curved oak

Service:5Product:++

Service rating : I have ordered the same oak frames in various sizes from Frame Express multiple times now and these are always precisely made as requested and of high quality, thus excellent value for money. The service is reliable and fast with swift response to queries/issues. I managed to scratch some of the plexi-glasses of my last order and re-ordered these. Unfortunately they were cut to the wrong size but the error was immediately acknowledged and I received free replacements in the correct size within days. I can highly recommend Frame Express and will definitely use the company again in the future.
Product : Beautiful sturdy natural oak frames; excellent quality and good value for money

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
  • Frame: P20 - 20mm Flat smooth matt white
Service:5

Great service. Thank you, I will be using again and again

Frame: R102 - 52mm Painted grain reverse step matt white

  • Customer also bought: .... :
  • Frame: R102 - 52mm Painted grain reverse step matt white
Service:5

Excellent! Great Frames and Prompt service.

Mount: Soft white-Aq1

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  • Standard Frame: CF440 - 14mm Smooth white - 22mm depth
Service:5Product:++

Service rating : Great service and great product. I am very pleased with the frames.
Product : Quality frames. Perfect for my paintings

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Easy to order, especially as it was not a standard frame. It was just as I expected and was quick to arrive. Definitely will return for my next frame.
Product : Very professional looking and made to my requirements. Delighted with this product.

Frame: R691 - 54mm Three step shabby chic white

Service:5Product:++

Service rating : I am a painter and I've been using the bespoke service for several years and they always produce high quality frames to the sizes I require. Hope to order many more!
Product : Great frame, fast service - as usual!

Frame: R942 - 20mm Brown with gold line

Service:5Product:++

Service rating : Frame made to precise required size delivered and as expected.
Product : The web site was a little clumsy to use especially to find the frame type I wanted. Could be easier to navigate. Expected more options but found something acceptable. Product and delivery excellent. Prices reasonable.

Multiframe: N75 - 30mm Flat oak rounded back edge

Service:5Product:++

Service rating : excellent service, the frames were as per the specifications I requested , on the easy to use web site
I will be using this service again
Product : excellant quality and made to my specs

Mount: Iced white ingres-3973

Service:5Product:++

Service rating : Brilliant service…great products, have ordered both frames and mats. Fast delivery time. Well packaged.
Product : Really satisfied with product and service.

Mount: White - 058977

Service:5Product:++

Service rating : Excellent quality, fast service and excellent packaging - good quality well produced product.
Product : Great Quality - well packed.

Frame: R651 - 48mm Scooped bronze ebony edge and back

Service:5Product:++

Service rating : Would definitely buy again and recommend
Product : Easy and reliable good value for money

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
  • Mount: White-8001
  • Standard Frame: CF114 - 10mm Natural - 22mm depth
Service:5

Straightforward and clear ordering instructions. Good communication. Good quality frames and mounts. Excellent service all round.

Frame: R806 - 58mm Painted grain white raised back edge

Service:5Product:++

Service rating : These guys!!! I just love what they do and how they do it.....the Frame Designer is easy and intuitive, with enough options and variety to satisfy the fussiest framing requirements.. upload the image you're wanting to frame and off you go. I've used their service many many times and have never had an issue..the results speak for themselves and I've never had anything arrive damaged, and have been recommending them to everyone during my recent Open Studios...
Product : These were perfect for my Open Studios..never done one before and needed a wallet friendly framing solution for several works..and as you can see from this photo of one of them in it's new home they worked *perfectly... thanks guys.. I'll certainly be back for more...

Standard Frame: P15 - 48mm Flat painted grain black

Service:5Product:++

Service rating : Good quality frame to my specifications and good value. Easy to order and arrived promptly. Good service
Product : Good frame I'm the exact size I needed

Frame: C84 - 40mm Flat smooth black

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  • Frame: C84 - 40mm Flat smooth black
  • Frame: R884 - 20mm Reverse cracked white silver line
Service:5

Fast efficient and excellent quality - the frames were exactly what we wanted

Frame: R908 - 70mm Painted grain reverse step black

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  • Frame: R890 - 70mm Painted grain reverse step matt white
Service:5Product:+

Service rating : Fast efficient and good quality
Product : Good choice and quality.🙂

Frame: P9 - 23mm Red mahogany gold line

Service:5Product:++

Service rating : Really fast, accurate and straightforward.
Product : Exactly what i asked for.

Frame: R52 - 32mm Scoop obeche (unfinished)

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  • Frame: R52 - 32mm Scoop obeche (unfinished)
Service:5

Top job as usual, thank you very much. These guys make all my frames, easy to order & always arrive safe and sound.

Frame: A36 - 12mm Graphite silver

Service:5Product:++

Service rating : Efficient,effective. Good value. Easy ordering,prompt delivery
Product : Excellent style and quality

Standard Frame: R180 - 32mm Smooth flat black

Service:5Product:++

Service rating : Arrived ahead of estimated time
Product : Easy to follow instructions and a great choice of frames

Frame: J6 - 37mm Flat oak rounded back edge

Service:5Product:++

Service rating : Good quality, made to measure frame. Arrived in good time, well wrapped for the journey. The frame and mount were all spot on for size and fit.
We’ve ordered two more frames off the back of our initial positive experience. Would recommend.
Product : Good quality bespoke frame

Standard Frame: AL - P11 - 01 - 7mm Polished gold

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  • Standard Frame: AL - P11 - 01 - 7mm Polished gold
  • Standard Frame: AL - P11 - 04 - 7mm Frosted silver
  • Frame: R684 - 15mm Flat maple (veneer)
  • Frame: AL - P11 - 04 - 7mm Frosted silver
  • Frame: P84 - 15mm Flat beech
Service:5

An excellent no hassle service with a quick turn around and providing high quality frames. There is a huge choice of types and materials to suit any requirement.

Frame: A23 - 22mm Matt grain blue

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  • Frame: A23 - 22mm Matt grain blue
  • Frame: J32 - 20mm Reverse green double gold line
Service:5

Excellent service will definitely order from them again

Mount: Off white-8854

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  • Mount: Off white-8854
  • Accessory: MDF - 2mm
  • Accessory: Gilt Cream - Trianon - 30ml
  • Mount: Guacamole-8416
Service:4

product was great, use post office to deliver which is never an easy experience

Standard Frame: R539 - 44mm Distressed antique gold with cracked stone paint

Service:5Product:++

Service rating : Excellent service. I would definitely recommend this company and would use it again
Product : The frame is beautiful and just what we wanted

Standard Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Quick service, easy to use website, frame fits perfectly.
Product : Frame fits perfectly after following measurement instructions, easy to choose from wide selection.

Frame: J90 - 30mm Flat painted grain black

  • Customer also bought: .... :
  • Frame: J90 - 30mm Flat painted grain black
Service:5

Product quality and delivery fully as expected.

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Frame: A30 - 20mm Painted grain black
  • Frame: R640 - 20mm Painted vintage blue
  • Frame: N34 - 14mm Painted grain black
  • Frame: J25 - 20mm Flat ash with slight rounded edges
Service:5

I am really pleased with the picture frames ordered and being customised to the size required is brilliant. The order wasn’t long in being delivered and well wrapped too.

Multiframe: R908 - 70mm Painted grain reverse step black

Service:5Product:++

Service rating : Great I got exactly what I was expecting and the quality was good. Delivery was really quick but this could have improved by letting me know when it was being delivered. Overall really pleased with the service and quality. Yes I would buy from these again.
Product : was good. Delivery was really quick but this could have improved by letting me know when it was being delivered. Overall really pleased with the service and quality. Yes I would buy from these again.

Frame: K21 - 50mm Antique gold (resin)

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  • Frame: K21 - 50mm Antique gold (resin)
Service:5

Good quality fast delivery

Frame: R300 - 45mm Smooth Ivory with crackled edge details (resin)

  • Customer also bought: .... :
  • Multiframe: J96 - 23mm Flat smooth brushed black
  • Frame: C63 - 15mm Smooth cushion black
  • Frame: A30 - 20mm Painted grain black
Service:5Product:++

Service rating : First time. Nice frames. Reasonable prices. Quick delivery. Well packaged.
Product : Nice quality. Not too expensive.

Frame: R8 - 40mm Flat smooth matt white

Service:5Product:++

Service rating : I've ordered 2 of their frames now. They are good quality and look really great.
The service is quick and the ordering process is easy to use. There is a big range of frames to choose from. I'm very happy with them and would definitely recommend them.
Product : Lovely frames, great service, affordable price.

Frame: R908 - 70mm Painted grain reverse step black

Service:5Product:++

Service rating : Have bought frames from here before. Great service, good frames and glass. Would recommend!
Product : Just as described. Very good visual website.

Frame: AL - P11 - 04 - 7mm Frosted silver

  • Customer also bought: .... :
  • Frame: AL - P11 - 04 - 7mm Frosted silver
Service:5

Really good quality frames delivered quickly and without fuss. Totally recommend this company. Couldn't be better.

Frame: J32 - 20mm Reverse green double gold line

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  • Accessory: Brown tape - 25mm x 50mtr
Service:4Product:-

Service rating : Exactly matched my order details. Colours true to those displayed on web site.
Product : Would have preferred a deeper recess. With the extra board, the rear of the frame is not, overall, flat.

Frame: R105 - 30mm Painted grain reverse step black

Service:5Product:++

Service rating : Large choice of quality frames. Great website , easy to navigate. Excellent service. Frames arrived really quickly .
Product : Well made , good quality frame.

Multiframe: C59 - 23mm Smooth cushioned black

  • Customer also bought: .... :
  • Multiframe: C59 - 23mm Smooth cushioned black
Service:5

This frame was utterly lovely; a nice wooden texture and quality feel to the frame itself. And the mountboard - over fifty small apertures! - were precision-cut and utterly on point. Am really pleased with Frames Express.

Frame: C59 - 23mm Smooth cushioned black

Service:5Product:++

Service rating : Items received in good order and condition. Fast delivery
Product : Fast delivery. Item received as described

Frame: R122 - 20mm Pale and dark aged gold burnish

Service:5Product:++

Service rating : The Frame and other materials arrived on time, precisely as specified and in perfect condition. Price was decent too.
Product : Super frame. Colour pretty much as in pics on website.

Frame: N75 - 30mm Flat oak rounded back edge

  • Customer also bought: .... :
  • Frame: N75 - 30mm Flat oak rounded back edge
  • Frame: J6 - 37mm Flat oak rounded back edge
Service:5

Product as described, on time delivery and have ordered from them approx 10 times

Standard Frame: R542 - 38mm Flat painted grain black

Service:5Product:++

Service rating : quick delivery and well-made frame
Product : quick delivery and well-made frame

Frame: R476 - 70mm Alora burnushed gold gold

Service:5Product:++

Service rating : Designing a frame is an easy step-by-step experience, and orders are turned around in no time.
Product : Perfect frame for my picture.

Frame: R573 - 30mm Painted grain blue

Service:5Product:++

Service rating : I recently bought a frame measuring 950mm x 428mm.
Reasonably priced for the size of frame.
Excellent communication/customer service.
Prompt delivery.
Good packaging top protect the product.
My picture looks fantastic and I'm chuffed to bits.
Product : Cracking quality frame and materials

Frame: P94 - 40mm Flat smooth matt white

Service:5Product:++

Service rating : I wasn’t sure what to order for my art work
I called and was helped by a very patient person.
She emailed me what I needed to order. The frames arrived really fast! I have done 2 sets of bespoke frames and I will come back to them for sure!!! Their prices are also the best I could find on the internet
Highly recommend!!!
Product : Exactly did the job. No disappointment. The frames were perfect. I am a returning customer

Frame: R791 - 20mm Painted black mottled gold lines

  • Customer also bought: .... :
  • Frame: R791 - 20mm Painted black mottled gold lines
Service:4

Plenty of choice, easy to order and delivery was good

Multiframe: R877 - 32mm Graphite silver

Service:5Product:NYT

As always, Picture Frame Express have delivered on customer service and quality.

I have purchased several picture frames from them over the years, and they have always fulfilled.

The quality and craftsmanship is excellent.

Frame: R572 - 30mm Painted grain red

Service:5Product:++

Service rating : Brilliant service. Excellent choice. Promo delivery & the frames are really good quality.
Product : Fab !!!
Great colour exactly what I wanted

Frame: R529 - 32mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : I'd bought a nice print while on holiday but, as luck would have it, it was not of a size and shape that a standard IKEA frame would suit. Curses. All was not lost - I'd purchased frames from this company some years ago and been happy with their products and pricing level, Their website has a range of potential frames and mounts and useful information about how to go about using their frame designer. Designer easy to use and provided an indication of what the resulting mount and frame choice would look like. Very happy with frame and mount that arrived - all perfectly packed to avoid any damage on its way to me. Excellent service.
Product : Nice, simple frame that would sit happily in many homes. Nicely finished and easy to use. The double mount I also chose for the print was cut accurately and cleanly and fitted nicely inside the frame. The print looks really good in this combination.

Standard Frame: R857 - 52mm Reverse step painted grey grain

  • Customer also bought: .... :
  • Standard Frame: Bx31 - 35mm Flat painted grain white 70mm white box
  • Standard Frame: R599 - 30mm Painted grain cyan
Service:5Product:++

Service rating : Easy to order , delivered promptly
Good standard of work
Will definitely use this scompany again
Product : Beautifully crafted frame

Frame: C3 - 65mm Distressed pitted antique pine

  • Customer also bought: .... :
  • Frame: C3 - 65mm Distressed pitted antique pine
  • Frame: R568 - 55mm Scooped burnished bronze
  • Frame: R371 - 55mm Lacquered Shabby chic black
Service:5

Really very good value for money. A great selection of frames, simple order process and prompt delivery.

Mount: Iced white ingres -7065

  • Customer also bought: .... :
  • Mount: Iced white ingres -7065
  • Frame: D4 - 32mm Gold spot red vein (resin)
Service:5

Good quality frame at reasonable price. Excellent communication and very helpful advice. Would use again and recommend!

Accessory: MDF - 2mm

  • Customer also bought: .... :
  • Mount: Dawn mist-8628
  • Mount: Pure white-sw23
  • Accessory: Picture plate - 32mm brass - x 2
  • Accessory: Conservation - Backing
Service:5Product:++

Service rating : Fantastic service. Really, really helpful. Fast delivery too. Have recommended you to friends and family.
Product : Excellent quality. Our pictures look great.

Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Great service when I had questions about the frame and size, able to create a frame to the sizes I needed, came quickly and packaged well so no harm was done to the frame.
Product : Really nice frame, good quality, would purchase again.

Frame: R684 - 15mm Flat maple (veneer)

  • Customer also bought: .... :
  • Frame: R684 - 15mm Flat maple (veneer)
Service:5

Exactly as I had envisaged. Prompt and professional!

Frame: R361 - 20mm Painted grain matt white

Service:5Product:++

Service rating : Easy to follow website, very reasonable prices, well wrapped for delivery - all excellent thank you!
Product : Excellent quality huge choice of frames

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