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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 667 customer reviews

Date Product Score Customer Comment

Standard Frame: C59 - 23mm Smooth cushioned black

Service:++
Product:++

Service rating : Great Service, Goods made to measure perfect many thanks
Product : Great Service, Goods made to measure perfect many thanks

Frame: R51 - 45mm Scoop unfinished obeche

Service:++
Product:++

Service rating : Good website. Easy to order. Fast service with good delivery even to north of Scotland.
Product : Frames were exactly as I thought they would be. All the bits were included which was useful.

Frame: C8 - 65mm Victorian dark oak gold line

Service:++
Product:++

Excellent value. Very attractive frame.

Standard Frame: R247 - 42mm Antique pale gold with black burnish

Service:+
Product:++

Service rating : Easy-to-use website with good selection. Would have been useful to have an indication of delivery date when order confirmed, but otherwise couldn't be better.
Product : Very happy indeed with the frames - they look fab and are very good quality

Frame: J57 - 53mm Dark stained grain brown

Service:++
Product:++

Service rating : There was so much choice in type of frame and being able to choice exactly the right size was great.
Product : It looks just like I hoped it would, helps make my photo look great.

Mount: Bright white-371

Service:++
Product:++

Service rating : Great service....Have ordered again , hope they keep it up !
Product : All good, many thanks.........

Standard Frame: C84 - 40mm Flat smooth black

Service:++
Product:++

Service rating : Great product
Product : Great product for the money

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:++
Product:++

Service rating : The frame arrived relatively quickly but was really nice and top quality, would definitely recommend
Product : Well put together frame, good quality and exactly as described

Frame: J88 - 57mm Flat oak rounded back edge

Service:++
Product:++

Service rating : frame arrived by estimated date
Product : Frame was exactly right and quality excellent

Frame: R38 - 85mm Scoop Unfinished Obeche

Service:++
Product:++

Service rating : First class service. Well made and very quick delivery.
Product : First class. Well made and quick delivery.

Frame: K46 - 70mm Rope Silver ( c )

Service:++
Product:nyt

Beautiful frame well made. Wrapped in plenty of bubble wrap and cardboard for delivery took 5 minutes to unwrap but worth it. Excellent customer service, e-mailed them and responded quickly. Second purchase and will be my first choice to buy another frame. Website easy to use too.

Standard Frame: C84 - 40mm Flat smooth black

Service:++
Product:++

Service rating : Great frames, excellent wrapped and arrived very promptly. Thank you. Have placed a second order already.
Product : My second order and as good as the first. Great frames and excellent service. Thank you

Standard Frame: R412 - 28mm Brushed gold with black back edge

Service:+
Product:++

Service rating : Good website, enormous choice of frames in size, style & colour.
Product : I was able to choose an exact frame & gold colour for my picture. Added bonus to have black edges.

Frame: R300 - 45mm Smooth Ivory with crackled edge details (c)

Service:++
Product:++

Service rating : God service as always
Product : This time I ordered a new frame style and I was very pleased with the quality of the moulding.

Frame: A30 - 20mm Painted grain black

Service:+
Product:+

Service rating : Great workmanship and service
Product : Great workmanship and service

Frame: R201 - 25mm Smooth black with sloped silver hessian detail

  • Customer also bought: .... :
  • Mount: White-3301m
Service:++
Product:++

Service rating : Service you get from this company is excellent,
The products are well made and speedy delivery.
I have had 5 items from this company, and there's never been a problem with anyone of them.
Product : The best service and product

Frame: R431 - 45mm Shabby Chic pale pink over cracked brown (c)

Service:++
Product:++

Service rating : Easy to order with lots of choice my frame was perfect. Arrived well packaged and good customer service.
Product : I love my frame i would not have got the right size frame off the shelf

Mount: Pale ivory ingres-3987

Service:++
Product:+

Quick turnaround, very good quality and the price was competitive too

Standard Frame: R581 - 35mm Deep painted grain slate

Service:++
Product:++

Service rating : Excellent product, excellent service.
Product : Love this frame. Nice and chunky, great colour.

Frame: D10 - 10mm Inca gold

Service:+
Product:+

Service rating : Frames as described and expected.. No complaints!
Product : Just what I needed and expected

Mount: Mid grey-8491

Service:++
Product:++

The items arrived well packaged and in perfect condition. They accurately met the dimensions specified and produced a great finished results.

Frame: R41 - 85mm Baychelle white

Service:++
Product:++

Was really happy with the 3 frames which I ordered - love that you can customize everything to fit your needs! They were well packaged and arrived in perfect condition - and quickly too! Would definitely use again

Mount: Chalk white-7001b

  • Customer also bought: .... :
  • Mount: Cloud-8050
Service:+
Product:++

Very helpful customer service, it's a shame there's no price difference for delivery if you're only buying mounts rather than frames.

Frame: R398 - 35mm Flat very deep painted grain black

Service:++
Product:++

Service rating : Lovely frame easy to order and speedy delivery
Product : I loved it perfect for my picture

Frame: J39 - 85mm Flat pitted grain brown

Service:+
Product:++

Service rating : The frame is fabulous and luckily had been well wrapped in bubble wrap as the box it was then sent in was barely in one piece by the time it reached me. I strongly suspect the parcel had been deliberately opened and searched, presumably if it hadn't have contained a custom picture frame it wouldn't have reached me.
Product : The frame is fabulous, my picture looks fantastic.

Standard Frame: J96 - 23mm Flat smooth black

Service:-
Product:+

Service rating : Nice product, slightly overpriced for what it is in my opinion. It took a very long time to arrive, around 2 weeks from ordering.
Product : Nice quality item, slightly overpriced.

Frame: R31 - 18mm Flat matt silver

Service:++
Product:++

Service rating : Easy to use ordering. Frame and mount were perfect and very well packed for delivery
Product : Easy to order and the frame and mount were perfect

Frame: C8 - 65mm Victorian dark oak gold line

Service:++
Product:++

Service rating : no problems with the service frame arrived in good time and well protected
Product : Beautiful frame looks the part, will definitely use picture frame express again soon,
would be nice to see that Victorian dark oak with gold line colour used on other frame styles.

Frame: P4 - 85mm Avignon smooth black

Service:++
Product:nyt

very easy to order, arrived quickly (did pay for the express service) and the frame is of a high standard

Frame: K72 - 58mm Reverse oak

Service:++
Product:++

Service rating : Item was exactly as advertised and came very promptly. Would definitely use them again.
Product : Excellent service just as I ordered

Frame: R85 - 38mm Flat grain black ash wrap ( c )

Service:+
Product:+

Really good price, I would have liked to have been contacted between payment and shipping with an update. I had to call twice to check when this would be shipped. Usually when purchasing things online, I would expect to receive shipping information. When I called however, staff were very friendly and helpful.

Mount: Bright white-371

Service:+
Product:+

The mounts were perfect, thank you, but the website gave me the impression they would arrive four days later (on a Friday) but they only arrived the following week (on the Wednesday). This caused me a massive problem since they were intended for photographs in an exhibition. Draw your own conclusions from this :)

Frame: R368 - 45mm Painted grain white

  • Customer also bought: .... :
  • Frame: R85 - 38mm Flat grain black ash wrap ( c )
Service:++
Product:nyt

This is the second time I've used Frames Express and have been well pleased with the quality of the frames ordered.

Frame: C59 - 23mm Smooth cushioned black

Service:++
Product:++

Service rating : This was the first time that I'd used Frame Express for a couple of odd shaped pieces of art that I'd purchased and with everything mail order over the internet, especially made to order, I was hesitant. I needn't have been worried because everything is perfect and so much cheaper that local picture framers. My order arrived a lot earlier than the estimate – the only niggle I had was I didn’t receive any email communications.
Product : Great, turned out better than I had hoped.

Frame: R375 - 35mm Reverse fluted medium stone

Service:++
Product:++

Service rating : wow i bought one frame was so impressed I bought 2 more very pleased with them. told people to look at your website if they are thinking of buying frames, keep up the good work, and I will be buying more in the future
Product : brill is all I will say, look at the website you will not be dissapointed

Frame: R249 - 14mm Rounded royal blue with light pine lines

  • Customer also bought: .... :
  • Accessory: x 1 - Snap Knife
Service:+
Product:+

perfect frame as requested although delivery was unusually slow (perhaps caused by new year).
packaging a little excessive

Frame: K76 - 45mm Rounded Oak

Service:++
Product:++

Service rating : Great quality and look for a reasonable price. Couldn't find any frames the right size from anywhere and was very pleased with the price for something that is made bespoke to our sizes
Product : Looks great, is a very sturdy frame.

Standard Frame: K4 - 37mm Flat Ash

Service:++
Product:++

Service rating : Amazing service and the order was delivered before Christmas as required.
Product : Attractive frame that is a perfect match for the intended picture. A well received Christmas gift.

Frame: C59 - 23mm Smooth cushioned black

Service:--
Product:nyt

Two weeks after placing the order no response of any kind received

Frame: R201 - 25mm Smooth black with sloped silver hessian detail

Service:-
Product:++

Service rating : Could be faster delivery.
Product : Excellent, very pleased with frame. I have just returned 2 frames, one a replacement, from another frame supplier, both damaged. They did have much faster delivery but that's no good if goods are substandard.

Frame: D10 - 10mm Inca gold

Service:++
Product:+

Service rating : Great quality, nice ddesign
Product : Lovely design and style. Love them

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:++
Product:nyt

Excellent

Frame: A30 - 20mm Painted grain black

Service:--
Product:nyt

Disappointed!!! Customer service very very poor. Would not use again. Let me down in every way possible. Very upset.


On 14-Jan-2017 the supplier responded:
Hi Dianne, thank you for your feedback but we are very puzzled as to why you have left this review, because you placed an order for self collection, your order was made up,  we called you to let you know and you did not respond - a few days ago we delivered your order personally and when we chatted you said you could not be bothered to come in to collect it before Christmas ? - again we are very puzzled to this review - if you would like to make contact by direct email to explain in detail the points of your review we will of course have a look into this but as above we really cannot understand your disappointment.

Standard Frame: P59 - 82mm Regency black ( c )

Service:++
Product:nyt

I am verry please with my order, for the quality and the price, fast dispach to.

Frame: R301 - 45mm Smooth Cream with crackled edge details (c)

  • Customer also bought: .... :
  • Multiframe: B1 - 32mm Flat pitted grain brown
Service:++
Product:++

Service rating : Superb service and great frames - will use again
Product : Great to be able to so easily order the correct sized frame - look great.

Multiframe: R25 - 68mm Caneletto green silver with dark back edge

Service:++
Product:++

Service rating : Excellent product frame looks great
Product : Excellent value for money

Frame: C59 - 23mm Smooth cushioned black

Service:++
Product:++

Service rating : We have used Picture Frame express several times and have always been delighted with the results and the efficiency with which our order has been processed. We will certainly continue to use them.
Product : Exactly what we wanted and it looks good

Frame: R508 - 33mm Painted grain slate

  • Customer also bought: .... :
  • Accessory: x 1 - Snap Knife
Service:++
Product:++

Service rating : Site easy to use and service fast and excellent.
Product : Frame well made and of good quality.

Frame: J39 - 85mm Flat pitted grain brown

Service:++
Product:++

Service rating : Easy to order. Beautiful frame :)
Product : Beautifully made, looks wonderful :)

Standard Frame: AL - P11 - 04 - 7mm Frosted silver

Service:++
Product:++

Service rating : Ordered a made to measure frame on Boxing Day and a beautifully made frame was delivered very early in New Year by Parcelforce with tracking, in what turned out to be next day delivery. Excellent service
Product : Beautifully made frame exactly to size ordered. Thank you.

Frame: J34 - 31mm Faint gold crackle effect gold leaf

Service:++
Product:++

Service rating : I arrived at Picture Frames Express because it was the first site I fell on after a search. Then the interface made it easy to start building the custom frame I had in mind and all the options and specificity I was looking for were there, so I stayed.

It was immediately very noticeable that attention had gone into making the customization process precise and intuitive and that in spite of being an online company offering a standardized product, the components and options were professionally selected and of very high quality. For example: I wanted a custom wooden gold frame, they have 30 pages of options of many varying widths, ornamentation and designs, awesome. Same with the consumer < archival < museum sub-categories for mat and backing board paper quality options.

The order was easy to finalize, edit, check and pay for. Two subsequent personal enquiries by e-mail were very promptly replied to (7am UK time!) with informed answers and acknowledgment. The customer service alone is worthy of five stars.

The final frame arrived in Switzerland very well packed and on time. It was impeccably assembled, of the highest quality and made a big impact as a Christmas gift that gave light to an antique map that had been in storage for two years.

It’s all been a tremendously positive experience overall, thank you very much for your craftsmanship and professional service.
Product : Beautiful and carefully put together custom frame. Feels like a personally crafted item that seamlessly compliments the map I designed it to frame. The mat board is precisely cut and I prefer the high quality plexiglass to real glass, it feels sturdier, is lighter and it’s less reflective. Great stuff.

Frame: R370 - 52mm Painted grain black with gold inside line

Service:++
Product:++

Fast shipping, very well packaged and great quality-perfect sizing. Impressed with service, would buy from again.

Multiframe: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Frame: J4 - 45mm Flat ash
Service:++
Product:+

Service rating : Great product at a good price delivered remarkably quickly.
Product : Not mad about the plexiglass as it attracts dust but otherwise perfect.

Frame: R498 - 30mm Brown over antique silver burnish

Service:++
Product:++

Service rating : Fast service and exactly as expected. Online order process is very slick and straightforward.
Product : Very nice quality and reasonable price.

Frame: AL - P15 - 21 - 10mm Matt black

Service:++
Product:nyt

Excellent seevice

Frame: C32 - 40mm Light gold with faint crackle effect gold leaf

Service:++
Product:+

Service rating : Efficient delivery service. Clear and simple instruction for customised sizes and good choice.
Product : Very attractive frame. Light weight and easy to handle.

Frame: R489 - 18mm Medium grey painted driftwood

Service:+
Product:+

The frame sent was warped but I was very pleased with the swift response to my complaint and the fact a new one was sent out straight away.

Mount: Chestnut-8023

  • Customer also bought: .... :
  • Frame: J90 - 30mm Flat painted grain black
  • Frame: P10 - 20mm Painted grain black
  • Frame: R103 - 20mm Very deep painted grain black
  • Multiframe: R103 - 20mm Very deep painted grain black
Service:++
Product:++

Excellent

Frame: R85 - 38mm Flat grain black ash wrap ( c )

Service:++
Product:++

Service rating : Brilliant service - very fast and great quality
Product : My photos look great with these professional looking frames and mounts.

Standard Frame: P43 - 60mm Dark oak stain reverse lip

Service:++
Product:++

Service rating : This seller is very reliable and provided an exceptional service . The original frames I wanted were out of stock and he recommended a very similar frame which I ordered and it all came the next day so was very pleased as I ordered all this during the week of Christmas.
Frames were also good quality will be buying all my frames from here in the future thankyou
Frames were also
Product : Great frame very happy!!! Will be buying again for my next family portrait .

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