Service rating : I have previously bought a frame and mount and on this occasion required only the mount which I wanted for a long stitch project which had lain about for years. I used an old frame and worried about my measurements however the mount was just what I wanted, a perfect fit and a beautiful colour. I will not hesitate using Picture Frames Express again. Delighted customer Product : Required for an as yet unfinished project but fits frame perfectly and very pleased with the colour chosen
Service rating : Ordered two frames. Arrived speedily, well packed and perfect for the odd sized pictures. Will definitely use again. Product : Perfect, simple frame for a non standard sized print.
Service rating : Very pleased with the frame. Although the order was initially incomplete this was rectified very rapidly. Product : Good quality frame
Service rating : Excellent service from ordering online using the great frame designer to the quick delivery time - very pleased with the frame. Product : Love this frame :)
Service rating : Terrible service, do not use! Mislabelled the parcel and it ended up lost at the Parcelforce Depot. Finally sorted it out with Parcelforce and it turned out they had made the custom frame the wrong size. As the frame arrived three weeks late, I have no chance to get a replacement for a custom size before the show. Product : Pretty nice looking frame. The custom size I ordered was incorrect however.
On 05-Dec-2019 the supplier responded: Hi Lancelot,
We feel this review is very unfair as the reason the delivery was delayed for the period of time stated was that the delivery details supplied by youhad the main part of the address missing, because of this the delivery obviously took a lot more time tobe delivered.With regards to the size of the frame that you received it was correct. The reason you thought the size wrong was you measured the frame from the opening at the front and not the back of the frame. We have offered to help but as yet you have not responded.
Service rating : Very happy with frame its well made and just what we wanted. Product : Very happy with this frame it's well made and I would recommend to others.
Service rating : Once read through, the ordering procedure was straightforward and comparatively simple and the associated price build kept me aware of the cost throughout. I anticipated a delivery time of at least 1 week and you bettered this both times. The packaging looked a bit rough and ready but, in fact, was perfectly adequate. I am very pleased with the resulting watercolours. Product : Exactly as described and as I expected.
Service rating : We have used Frames Express now a number of times and their service is excellent, their online ordering system is easy to use Product : Just as ordered
Service rating : Excellent products, well packaged and speedily delivered. No hassle web-site with a brilliant "preview" system so you know exactly what your picture in the frame will look like. Product : I use this frame a lot. It works well with different styles of painting and categories of subject matter. Very good quality and competitively priced.
Service rating : Couldn’t be more pleased with the finished product. The frame measurements needed to be very accurate (by the millimetre), I received them quickly and the fit perfectly. I will be using Picture Frames Express again! Product : Lovely quality gallery standard frame, looks stunning with a double mount.
Service rating : Great product, amazing prices and a really quick delivery. Superb service which is very much appreciated. Product : Really good quality- frame section exactly as I required
Service rating : Excellent service. I often have special requirements for my frames, so an e mail and telephone conversation always sorts me out exactly what I need. This time was no exception - e mail quote for the special requirements, followed by a telephone conversation to place the order and two lovely frames arrived a week later. Product : Exactly what I needed and personalised to my requirements
Service rating : I would buy it again as ordered the sizes i wants.. arrive in prefect sizes and the colours are lovely.. At first i've put wrong sizes and i email them to cancel ordered which they did including fully refund and re-ordered again in proper sizes and came in few days... Product : excellent workmanship, good frame of wood and choices of colours.. gave them the sizes and they got it right... i would buy it again...
Service rating : I was so pleasantly surprised at the level of friendly and knowledgeable service I received. I went to the premises to pick up some samples and the staff are ever so helpful. I then ordered my custom mounts online and got them back very well packed and within a few days.
The mounts themselves are superb quality and have made all the difference to enhance relatively cheap prints and frames. If I had a special piece to frame properly, I would definitely go to Picture Frames Express, for the quality, speed and service. Can't recommend them enough. Product : Excellent quality, will definitely buy again.
Service rating : Beautiful selection of frames, great price and very safe and fast delivery. Product : It suited what I wanted perfectly, an amazing price and fast delivery
Service rating : 2 Problems Some frames have had rough sides (grain torn by planer) and this required some sanding (Ash 25). My house number is not clear on the packaging and Parcel Force has taken my order back to the depot. Fortunately parcel tracking alerted me but it has happened twice. Product : Better than the last order which h had rough torn grain on the sides.
But again Parcel Force would not delivery as my house number had not been read on the parcel. It was there but small and alongside the large postcode.
Service rating : Great service, quick, frames arrived in two days in perfect condition and as requested. Would definitely use again. Product : Lovely frame
Service rating : The personalised mount is fantastic as I had historical photos, letters and newspaper cuttings of all different sizes which I wanted all in one frame. I was able to try out different arrangements on-line and decide which would look the best. Having placed my order, the completed frame and mount arrived very quickly and safely wrapped. I would certainly recommend Product : Delighted
Service rating : AS usual perfect quality delivered exactly as ordered at a reasonable price and in only a few days. Nice antique gold effect wood frames on this occasion. Product : Nice frames, as ordered at good price
Service rating : Excellent all round service. Very helpful with the measurements and frame is exactly what I asked for. Product : Very helpful, supplied exactly the frame I wanted,
Service rating : Would highly recommend. When i telephoned with a query I was advised about what i needed.Excellent service. Product : Just what I wanted for my paintings
Service rating : Fantastic service, easy to follow on line with lots of choice especially with difficult sizing. Delivery was swift and well packaged. Will certainly use them again Product : Good quality products
Service rating : The frame arrived as expected with no issues in terms of the product. I had called up and asked if it could be sent quickly and they managed to turn around the whole thing in two days! Amazed by the speed. Would happily use then again. Product : It was exactly as ordered and well wrapped up for delivery.
Service rating : Did everything as promised at a fair price and very professional, order arrived on time and well packaged cant fault picture frame Express. Product : Excellent .
Service rating : Outstanding service. Rapid. Accurate. High quality. Don't buy frames anywhere else. Product : Exactly what I wanted. Good value, high quality.
Service rating : I ordered a frame with multiple mounts which had to be individually sized as it was to fit 15 hand made Christmas cards. Excellent service - easy to order and fast delivery, well packaged. Product : Good quality well cut mount, colour on both frame and mount just what I was expecting. Easy to use and clip in, with wall hangings included too. Would recommend.
Mount: Oxford blue-8054
Service rating : I have previously bought a frame and mount and on this occasion required only the mount which I wanted for a long stitch project which had lain about for years. I used an old frame and worried about my measurements however the mount was just what I wanted, a perfect fit and a beautiful colour. I will not hesitate using Picture Frames Express again. Delighted customer
Product : Required for an as yet unfinished project but fits frame perfectly and very pleased with the colour chosen
Frame: J6 - 40mm Flat oak rounded back edge
Service rating : Ordered two frames. Arrived speedily, well packed and perfect for the odd sized pictures. Will definitely use again.
Product : Perfect, simple frame for a non standard sized print.
Standard Frame: BX50 - 20mm Painted vintage pale pebble 9mm pine box
Service rating : Very pleased with the frame. Although the order was initially incomplete this was rectified very rapidly.
Product : Good quality frame
Frame: J11 - 15mm Rounded ash
Service rating : Always spot on . Good quality fast delivery
Product : Exactly what I ordered ...
Mount: Soft white-Aq1
Service rating : Easy to place order, fast service and great quality
Product : Great quality - exactly what I ordered
Frame: P87 - 70mm Liguria black (high pattern)
Service rating : Excellent service from ordering online using the great frame designer to the quick delivery time - very pleased with the frame.
Product : Love this frame :)
Frame: R761 - 30mm Painted black / burnished silver
Service rating : Terrible service, do not use! Mislabelled the parcel and it ended up lost at the Parcelforce Depot. Finally sorted it out with Parcelforce and it turned out they had made the custom frame the wrong size. As the frame arrived three weeks late, I have no chance to get a replacement for a custom size before the show.
Product : Pretty nice looking frame. The custom size I ordered was incorrect however.
On 05-Dec-2019 the supplier responded:
Hi Lancelot,
We feel this review is very unfair as the reason the delivery was delayed for the period of time stated was that the delivery details supplied by youhad the main part of the address missing, because of this the delivery obviously took a lot more time tobe delivered.With regards to the size of the frame that you received it was correct. The reason you thought the size wrong was you measured the frame from the opening at the front and not the back of the frame.
We have offered to help but as yet you have not responded.
Regards
Mark Jeavons.
Multiframe: C59 - 23mm Smooth cushioned black
Service rating : Excellent workmanship and attention to the specification. Use them.
Product : Seamless service and prompt delivery
Frame: N71 - 76mm Antique silver black Line
Service rating : excellent quality
Product : excellent quality
Frame: R102 - 52mm Painted grain reverse step matt white
Service rating : Very happy with frame its well made and just what we wanted.
Product : Very happy with this frame it's well made and I would recommend to others.
Standard Frame: R85 - 38mm Flat grain black ash wrap (mdf)
Service rating : Good quick service...very pleased
Product : Very good quick service delivered on time and good quality product...would use again
Mount: Buttermilk-8629
Easy to order. Good quality. Well packaged.
Standard Frame: D3 - 50mm Gold spot red vein (resin)
Service rating : Brilliant sevice
Product : Fantastic
Frame: R749 - 20mm Black edged pale bronze
Service rating : Frame fitted perfectly and was delivered very quickly. Very pleased with it!
Product : Excellent quality and quick delivery
Frame: J36 - 60mm Painted grain black raised back edge
Service rating : Great service again.
Product : Great quality and service.
Frame: A30 - 20mm Painted grain black
great service , great product
Frame: J11 - 15mm Rounded ash
Service rating : Once read through, the ordering procedure was straightforward and comparatively simple and the associated price build kept me aware of the cost throughout. I anticipated a delivery time of at least 1 week and you bettered this both times. The packaging looked a bit rough and ready but, in fact, was perfectly adequate. I am very pleased with the resulting watercolours.
Product : Exactly as described and as I expected.
E
Multiframe: J96 - 23mm Smooth flat black
Service rating : Perfect - all arrived and looks fab. Many thanks,
Product : All good many thanks. Good service
Frame: J25 - 20mm Flat ash with slight rounded edges
Excellent product, quick delivery.
Mount: Ivory-Aq2
Service rating : Very good and efficient
Product : Very good
Mount: Pastel blue-8051
Service rating : Excellent service, well packaged.
Product : Good product, made all the difference to picture
Standard Frame: AL - P11 - 03 - 7mm Polished silver
A prompt and efficient service, which delivered exactly as ordered.
Frame: R248 - 42mm Smooth white with light pine line details
Service rating : We have used Frames Express now a number of times and their service is excellent, their online ordering system is easy to use
Product : Just as ordered
Frame: R371 - 55mm Lacquered Shabby chic black
Service rating : Excellent products, well packaged and speedily delivered. No hassle web-site with a brilliant "preview" system so you know exactly what your picture in the frame will look like.
Product : I use this frame a lot. It works well with different styles of painting and categories of subject matter. Very good quality and competitively priced.
Frame: P7 - 20mm Medium teak gold line
Service rating : Excellent service and product
Product : Excellent product and service
Frame: P10 - 20mm Painted grain black
Service rating : Couldn’t be more pleased with the finished product. The frame measurements needed to be very accurate (by the millimetre), I received them quickly and the fit perfectly.
I will be using Picture Frames Express again!
Product : Lovely quality gallery standard frame, looks stunning with a double mount.
Frame: R73 - 29mm Flat ash slight chamfered edges
Service rating : All good and would recommend
Product : Good quality and prompt delivery
Frame: AL - P273 - 004 - 5mm Flat frosted silver
Service rating : Great product, amazing prices and a really quick delivery. Superb service which is very much appreciated.
Product : Really good quality- frame section exactly as I required
Frame: R569 - 35mm Scooped burnished bronze
Service rating : Excellent service. I often have special requirements for my frames, so an e mail and telephone conversation always sorts me out exactly what I need.
This time was no exception - e mail quote for the special requirements, followed by a telephone conversation to place the order and two lovely frames arrived a week later.
Product : Exactly what I needed and personalised to my requirements
Frame: C63 - 15mm Smooth cushion black
superb service & product
Frame: P59 - 82mm Regency black (resin)
Service rating : Quick delivery and great product
Product : Looks amazing
Standard Frame: C63 - 15mm Smooth cushion black
Service rating : Excellent service, plenty of choice at reasonable prices.
Product : Excellent well made frame
Multiframe: R393 - 25mm Flat deep rippled high gloss ivory
Service rating : I would buy it again as ordered the sizes i wants.. arrive in prefect sizes and the colours are lovely.. At first i've put wrong sizes and i email them to cancel ordered which they did including fully refund and re-ordered again in proper sizes and came in few days...
Product : excellent workmanship, good frame of wood and choices of colours.. gave them the sizes and they got it right... i would buy it again...
Mount: Black-372
Service rating : I was so pleasantly surprised at the level of friendly and knowledgeable service I received. I went to the premises to pick up some samples and the staff are ever so helpful. I then ordered my custom mounts online and got them back very well packed and within a few days.
The mounts themselves are superb quality and have made all the difference to enhance relatively cheap prints and frames. If I had a special piece to frame properly, I would definitely go to Picture Frames Express, for the quality, speed and service. Can't recommend them enough.
Product : Excellent quality, will definitely buy again.
Standard Frame: J43 - 20mm Flat smooth black
Service rating : Great product great price arrived quickly
Product : Excellent frame
Frame: R759 - 58mm Ornate antique gold (resin)
Service rating : Beautiful selection of frames, great price and very safe and fast delivery.
Product : It suited what I wanted perfectly, an amazing price and fast delivery
Frame: C59 - 23mm Smooth cushioned black
Usual high quality service and product which arrived quickly.
Mount: Slate-8159
Great quality frame, well packaged and swiftly delivered.
Frame: P20 - 20mm Flat smooth matt white
Service rating : Very prompt service and responses when we asked questions.
Excellent products are very reasonable prices
Product : High quality product for a great price
Mount: Bright white-371
Service rating : Fast, excellent service. Lovely products.
Product : Perfect product and reasonable price.
Frame: J25 - 20mm Flat ash with slight rounded edges
Service rating : 2 Problems
Some frames have had rough sides (grain torn by planer) and this required some sanding (Ash 25).
My house number is not clear on the packaging and Parcel Force has taken my order back to the depot. Fortunately parcel tracking alerted me but it has happened twice.
Product : Better than the last order which h had rough torn grain on the sides.
But again Parcel Force would not delivery as my house number had not been read on the parcel. It was there but small and alongside the large postcode.
Frame: R67 - 25mm Vichy red mottle gold, green band
Service rating : Great service, quick, frames arrived in two days in perfect condition and as requested.
Would definitely use again.
Product : Lovely frame
Mount: Pale ivory ingres-3987
Service rating : Excellenl quality. Fast and efficient service. Clear ordering process on website.
Product : Excellent quality. Good price.
Frame: P95 - 36mm Reverse smooth matt white
Wonderful service, highly recommended
Frame: Bx8 - 33mm Ash 9mm ash box
Service rating : Excellent service and frame
Product : Good
Multiframe: J96 - 23mm Smooth flat black
Service rating : The personalised mount is fantastic as I had historical photos, letters and newspaper cuttings of all different sizes which I wanted all in one frame. I was able to try out different arrangements on-line and decide which would look the best. Having placed my order, the completed frame and mount arrived very quickly and safely wrapped. I would certainly recommend
Product : Delighted
Frame: R712 - 30mm Murcia gold bronze
Service rating : AS usual perfect quality delivered exactly as ordered at a reasonable price and in only a few days. Nice antique gold effect wood frames on this occasion.
Product : Nice frames, as ordered at good price
Frame: R235 - 15mm High gloss white with slighty rounded edges
Service rating : Excellent all round service. Very helpful with the measurements and frame is exactly what I asked for.
Product : Very helpful, supplied exactly the frame I wanted,
Multiframe: A30 - 20mm Painted grain black
Excellent service, frame as requested, speedy delivery
Mount: White - 058977
Service rating : Great quality, quick delivery
Product : Just what I expected , superb quality
Frame: R543 - 38mm Flat painted grain white
Service rating : good product; just as I ordered
Product : good & just what I ordered
Multiframe: AL - P62 - 04 - 23mm Frosted silver
Service rating : Easy site to use
Product : Cheaper than high st framers
Frame: R678 - 40mm Touchwood oak (veneer)
We have ordered bespoke frames from this company many times over the last few years and always find them efficient and helpful
Standard Frame: CF221 - 12mm Painted grain black 42mm depth
Service rating : Would highly recommend. When i telephoned with a query I was advised about what i needed.Excellent service.
Product : Just what I wanted for my paintings
Frame: R529 - 32mm Flat oak with slight rounded edges
Service rating : Fantastic service, easy to follow on line with lots of choice especially with difficult sizing. Delivery was swift and well packaged. Will certainly use them again
Product : Good quality products
Standard Frame: J75 - 62mm Spotted gold
Service rating : Frames were of a high quality, and measurements were perfect.
Product : Great quality, great service
Multiframe: A30 - 20mm Painted grain black
Service rating : The frame arrived as expected with no issues in terms of the product.
I had called up and asked if it could be sent quickly and they managed to turn around the whole thing in two days! Amazed by the speed. Would happily use then again.
Product : It was exactly as ordered and well wrapped up for delivery.
Frame: R819 - 95mm Regency gold (resin)
Service rating : Did everything as promised at a fair price and very professional, order arrived on time and well packaged cant fault picture frame Express.
Product : Excellent .
Frame: B21 - 36mm Gold leaf spoon with thin grey line detail
Service rating : Outstanding service. Rapid. Accurate. High quality. Don't buy frames anywhere else.
Product : Exactly what I wanted. Good value, high quality.
Multiframe: R641 - 20mm Painted vintage red
Service rating : I ordered a frame with multiple mounts which had to be individually sized as it was to fit 15 hand made Christmas cards. Excellent service - easy to order and fast delivery, well packaged.
Product : Good quality well cut mount, colour on both frame and mount just what I was expecting. Easy to use and clip in, with wall hangings included too. Would recommend.