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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 510 customer reviews

Date Product Score Customer Comment

Frame: R371 - 55mm Lacquered Shabby chic black

  • Customer also bought: .... :
  • Frame: R371 - 55mm Lacquered Shabby chic black
  • Mount: Charcoal-8010
Service:5

Great service

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
Service:5

Always excellent. Prompt replies to emails, very speedy delivery - my first delivery to France was as fast as former deliveries to the UK. Prices are reasonable and it is a pleasure to deal with a company in whom I have total confidence.

Standard Frame: P20 - 20mm Flat smooth matt white

Service:5Product:++

Service rating : The frame is very well made, it arrived on time and is perfect for the photograph that I selected.
Product : The frame is very well made, arrived on time and is perfect for the photograph that I selected.

Standard Frame: R110 - 30mm Regency pattern gold and red burnish

Service:4Product:++

Service rating : A great produce at a good price. A little late in arriving at a week.
Product : Very happy with the product

Mount: Mid grey-8491

  • Customer also bought: .... :
  • Mount: Mid grey-8491
  • Mount: Laurel-8645
Service:5

I bought mounts only which I was unable to purchase anywhere else. They were of good quality and very reasonably priced. I would use this company again.

Frame: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Frame: A30 - 20mm Painted grain black
Service:4

All good and as expected.

Standard Frame: R546 - 30mm Scoop stained antique pine over black

Service:5Product:++

Service rating : They went far beyond what I expected.
Product : They were very nice frames and looked good on my pictures.

Frame: R8 - 40mm Flat smooth matt white

  • Customer also bought: .... :
  • Mount: Pale ivory ingres-3987
Service:5Product:++

Service rating : Exactly what I ordered, usual fine quality and arrived very promptly as I had explained I wanted the frame urgently for an exhibition.
Product : Excellent quality and easy to mount the using the clips. And I sold the picture framed therein!

Frame: R327 - 45mm Shabby Chic pale blue over cracked brown (resin)

  • Customer also bought: .... :
  • Frame: R637 - 38mm Painted vintage blue
  • Frame: R248 - 42mm Smooth white with light pine line details
Service:5Product:NYT

The website was easy to use. Great choice of frames, and it was so easy to see what your picture would look like in the chosen frame. I would definitely recommend Picture Frames Express. We chose the express service and received our frames within 3 days.

Standard Frame: N75 - 30mm Flat oak rounded back edge

Service:5Product:++

Service rating : Good quality frames, delivered promptly
Product : Oak frames very strong & very well made.

Frame: R41 - 85mm Baychelle white

Service:5Product:++

Service rating : Brilliant service.
Product : Well made , just what I wanted

Frame: K21 - 50mm Antique gold (resin)

Service:5Product:++

Service rating : Very pleased with antiqued gold frame . Fast service
Product : Better than I expected. Very nice old look to it.

Mount: Dove-8633

  • Customer also bought: .... :
  • Frame: R490 - 32mm White crackle over brown shabby chic (resin)
Service:5Product:++

Service rating : Quick delivery and great quality custom made frame and mounts. Excellent packaging kept everything in perfect shape.
Product : Great quality picture mount and excellent packaging

Frame: P9 - 23mm Red mahogany gold line

Service:5Product:NYT

Frame was ideal and easy to order. Everything with it that was needed to hang.

Frame: N91 - 47mm Green mottled marble gold line

Service:5Product:++

Service rating : Very nice frame delivered quickly.
Product : Very attractive frame with colours the same as on their website page

Frame: B24 - 32mm Pattern black

Service:5Product:NYT

Just as ordered and speedy delivery too

Multiframe: R544 - 30mm Scoop painted grain white

Service:5Product:++

Service rating : Excellent selection of choices. Very easy to use website. Bought as a present and got great feedback from the recipient. Needed a frame for three pictures that were not a standard size. Will use again if necessity arises. Felt it was expensive when I ordered it, but was happy with the charge when I saw the delivered product.
Product : Just what I wanted, solved a tricky problem.

Frame: E22 - 40mm Graphite grey

Service:4Product:++

Service rating : Great frame and speedy service. Only problem, not of their doing, was the package was dented by the postal service. Luckily the packaging was robust and the frame survived.
Product : Just as we wished. Good product.

Frame: AL - P262 - 016 - 30mm Flat highly polished black

Service:4Product:NYT

Great frames, great service

Mount: Beajolais-8151

  • Customer also bought: .... :
  • Mount: Imperial blue-8640
  • Mount: Chestnut-8023
  • Mount: Smoke-8026
Service:5Product:++

Service rating : Goods arrived within time expected.
Product : Got exactly what I ordered and at a competitive price. Colours were good and the mounts were extremely well packaged to prevent damage. Will definitely use again.

Mount: Soft white-Aq1

Service:5Product:++

Service rating : I was really pleased to find Picture Frames Express as I was struggling to find mounts for some odd size frames I'd bought. Their website was comprehensive but easy to use, prices were reasonable and when the mounts arrived, they were just what I wanted. The delivery was very fast too. Brilliant service and I will definitely use again.
Product : Very good quality mounts and reasonably priced. Just what I was looking for.

Frame: AL - P180 - 250 - 8mm Flat matt black

  • Customer also bought: .... :
  • Frame: AL - P273 - 250 - 5mm Flat matt black
Service:5Product:NYT

Professional service, timely delivery and great frames.

Frame: P4 - 85mm Avignon smooth black

Service:5Product:NYT

Really happy with the frame we received. Perfect for what we wanted it for. Great quality and looks amazing. Had to call for some advice and the lady was super helpful. No complaints at all.

Frame: N28 - 50mm Italian pale burnished gold with cream outer edge

Service:5Product:++

Service rating : Great service excellent quality
Product : Great service excellent quality

Frame: R602 - 28mm Painted slate wash over chalk

  • Customer also bought: .... :
  • Frame: R602 - 28mm Painted slate wash over chalk
Service:4

Was very impressed and pleased with all 4 frames. We’re posted and delivered within a few days of ordering online which was also very friendly to use.

Multiframe: A30 - 20mm Painted grain black

  • Customer also bought: .... :
  • Multiframe: A30 - 20mm Painted grain black
Service:5

Good Purchase*****

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : Good product, good value, well packed, prompt delivery and excellent customer service
Product : Well made and looks good.

Mount: Soft white-Aq1

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
Service:5

Nice mounts delivered quickly

Frame: A29 - 15mm Deep mahogany distressed gold line

Service:2Product:NYT

correct packaging should be used.


On 14-Oct-2018 the supplier responded:
Hello, thank you for your comments, all packaging is recycled and on occasion the packing team can be a little generous as you have found out, this is done in order to protect the products as best we can ! - thank you for your commnet & order

Frame: R708 - 75mm Bronze floral embossed (high pattern)

  • Customer also bought: .... :
  • Frame: R708 - 75mm Bronze floral embossed (high pattern)
Service:5

Great frame and excellent service

Frame: R408 - 52mm Painted grain reverse step oyster

  • Customer also bought: .... :
  • Frame: R559 - 50mm Rounded painted black
  • Frame: R106 - 52mm Painted grain reverse step black
Service:5Product:++

Service rating : I have found possibly the best picture frame suppliers on the internet, SUCH great quality, SUCH great prices, customer services communications a dream, the frames are so well wrapped you can tell they take great pride in their products. I have no hesitation recommending this company, I hope to have many more years as their customer, they are simply FABULOUS, from a very happy Oil Painter Artist
Product : Excellent quality I will be ordering again

Frame: R427 - 54mm Scoop obeche (unfinished)

Service:5Product:NYT

Frame made to professional standard to custom size, well packaged and dispatched promptly.

Frame: R662 - 28mm Flat grain dark walnut veneer

Service:5Product:++

Service rating : My frames were perfect and beautifully made. Very good service and packed very well. Will definitely be using again.
Product : Beautiful wood and strong frame.

Frame: J6 - 40mm Flat oak rounded back edge

Service:5Product:++

Service rating : Great service, and frames were exactly what we wanted. Will use again.
Product : Exactly what I wanted, great quality

Mount: Champagne-076

  • Customer also bought: .... :
  • Mount: Champagne-076
  • Frame: R67 - 25mm Vichy red mottle gold, green band
Service:5

I always use picture frame express. They are efficient, helpful and fast.

Frame: R72 - 29mm Flat oak slight chamfered edges

Service:5Product:NYT

Excellent prompt service, well packaged. Well made and I will use again in the future. You get what you pay for, quality product. Thanks

Frame: R373 - 95mm Scoop obeche (unfinished)

  • Customer also bought: .... :
  • Frame: R325 - 95mm Venazo Mottled Ivory over an antique gold base (resin)
Service:5Product:++

Service rating : Amazingly rapid service, very good quality product and a wide choice of frame mouldings. The price makes them very good value for money.
Product : Excellent product and service.

Frame: N22 - 82mm Baroque Dark Gold (resin)

  • Customer also bought: .... :
  • Frame: N22 - 82mm Baroque Dark Gold (resin)
  • Accessory: Brown tape - 38mm x 50mtr
Service:5

Beautiful frame, very pleased with service.

Frame: C63 - 15mm Smooth cushion black

Service:1Product:--

Service rating : terrible. wrong size sent and nothing they will do about it
Product : wrong size sent and theres nothing they will do so i lost my money


On 11-Oct-2018 the supplier responded:
hi Russell.

We did respond and pointed out that you had by mistake ordered the wrong size, we did make the offer to re do the frames at cost but you never responded to that email.
This is a copy of that email sent on 25.09.18 at 11.38 am.
Hi Colin, The website asks for your picture size, then when you request a mount it will fit the picture you are framing and the frame will fit the mount. The information button next to where you enter the sizes explains. As we are manufacturers and all of our frame and mount products are made to order we do not operate a return or refund policy on correctly made items; we have to do this as the majority of the cost of the product is in the time it takes to make them / pack them, send them out etc... We can however offer a 40% discount against a new frame and mount. We offer this not to make profit from a mistake as mistakes can and do sometimes occur, but to cover the actual cost of the replacement. If you would like to do this please let me know by return and we can take it from there, thank you.






Regards Suzanne Collinson

Frame: J96 - 23mm Flat smooth black

Service:5Product:++

Service rating : The option choices were good, choosing the frame, mount etc was an easy experience.
The ordering was easy and exactly as described.
Was very pleased with the result. Will definitely use you again.
Thanks
Product : Great choices and exactly as described.

Frame: R504 - 33mm Painted grain olive

Service:5Product:++

Service rating : I’m delighted with the frame. The website is easy to use, with a great selection of frames, colours and options for mounting your pictures. A print given to me as a presenr, from a friend, now hangs on the wall looking great.
Product : Very easy to order and the resulting frame is well made and sturdy.
The frame arrived well packed.

Frame: C63 - 15mm Smooth cushion black

Service:5Product:++

Service rating : Simplicité et facilité de la commande. C’est clair et efficace. Enfin, les prix sont très compétitifs et les délais de livraison courts.
Product : Juste parfait! J’ai autre commande à placer cette semaine.

Mount: Champagne-076

Service:5Product:++

Service rating : Ease of specifying and ordering was excellent. Website was good and easy to use
Product : As good as a locally purchased product. Once 45 degree bevel on inside edge

Multiframe: J12 - 22mm Flat oak with slight rounded edges

Service:4Product:++

Service rating : Building my frame on the website was relitively simple and the numerous options to customise the farme and background made the end product fit with our decoration at home. The delivery took slightly longer than the stated on the website but the frame was worth the wait.
Product : Very happy with the frame and fits well with existing wall mounted photo frames.

Frame: P98 - 30mm Old rustic silver kidney (high pattern)

Service:5Product:++

Service rating : Fabulous frame with great customer service. Hadn't heard from them so called and arrived next day. Would defo recommend/use again.
Product : Perfect frame and mount for treasured print. Better selection than most companies and suits my antique art to a T. Delighted.

Standard Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Really pleased with the custom size frame I ordered. It came quickly and was well packed, arriving in perfect condition.
Product : The frame was as expected, good quality and easy to assemble for wall hanging.

Frame: R375 - 35mm Reverse fluted medium stone

Service:5Product:++

Service rating : My original order got lost in the post but Picture Frame Express did everything they could to get my order to me on time for my Wife’s birthday. Top class service
Product : Great quality and a much appreciated gift

Standard Frame: D3 - 50mm Gold spot red vein (resin)

Service:5Product:++

Service rating : First time user and I found the process simple. Follow the on line instructions for sizing, choose the colour and design of frame, place the order and it arrives, painless. The product was very good to a high standard.
Product : The quality of materials was very good along with the workmanship.
The design and colour were just as we expected having made the selection from the website.

Frame: B21 - 36mm Gold leaf spoon with thin grey line detail

  • Customer also bought: .... :
  • Frame: R216 - 22mm Metallic orange (resin)
Service:1Product:--

Service rating : I have not received them yet
Product : Not yet received . I’ve contacted parcel force without an update


On 09-Oct-2018 the supplier responded:
Hello, your order was sent out on the 24.09.18 and is being held in london NW depot.
please make contact by direct email please and will be able to assist.


On 09-Oct-2018 the supplier responded:
Hello, your order was sent out on the 24.09.18 and is being held in london NW depot. please make contact by direct email please and will be able to assist.

Frame: C59 - 23mm Smooth cushioned black

Service:5Product:++

Service rating : it was easy to design the frames I required
Product : frames of good quality and matched the design parameters specified, enhanced pictures

Frame: D4 - 32mm Gold spot red vein (resin)

Service:5Product:++

Service rating : I’ve used Frames Express twice now and I’m sure I’ll use them again. It’s easy to select the various options on the website. Service and delivery is quick. The frames are easy to fit the picture into and are of very high quality. The end result looks great!
Product : Excellent quality and easy to fit the picture.

Mount: Bright white-371

  • Customer also bought: .... :
  • Mount: Bright white-371
  • Standard Frame: P29 - 33mm Flat deep painted grain white
Service:5

Arrived within days, really well packaged, great product and service

Frame: R510 - 18mm Deep painted black

  • Customer also bought: .... :
  • Frame: J43 - 20mm Flat smooth black
Service:5Product:++

Service rating : Excellent service online and on the phone. They were quick and efficient - the quality is better than other online frames companies I've used. I used their frames for an exhibition, can't fault them.
Product : Excellent service. Will use them again.

Frame: R741 - 20mm Grained mocca

  • Customer also bought: .... :
  • Mount: Ivory-8043
  • Mount: Ochre-8653
Service:5Product:++

Service rating : Really superb service which included ringing me to offer to combine two orders so I paid less postage. Frames were great and arrived really quickly.
Product : Great mount - I was very happy with this

Frame: AL - P273 - 250 - 5mm Flat matt black

  • Customer also bought: .... :
  • Frame: R651 - 48mm Scooped bronze ebony edge and back
Service:5Product:++

Service rating : The frames are good quality and the pictures look as though they were professionally framed.
There was a slight delay with the delivery which, although it was a problem within Parcelforce, the Picture Frames Express customer service department investigated and sorted out for me.
I’ve used them before and will certainly use them again.
Product : They look as good as professional framing.

Mount: Pale ivory ingres-3987

  • Customer also bought: .... :
  • Mount: Pale ivory ingres-3987
Service:5

Excellent website, plus personal service when I made an error

Standard Frame: Bx24 - 30mm Flat grain white 52mm white box

Service:5Product:++

Service rating : Exact size. Really good. Good quality. Would recommend
Product : Good quality and very exact

Frame: P9 - 23mm Red mahogany gold line

Service:5Product:++

Service rating : The item I ordered had been precise and well packaged
Product : The item I ordered had been precise and well packaged

Frame: J32 - 20mm Reverse green double gold line

Service:5Product:++

Service rating : I have dealt with Picture Frames Express for many years and their service has always been fast and efficient. Their website is particularly easy to use which makes ordering very pleasurable.
Product : Good quality attractive frames.

Frame: R327 - 45mm Shabby Chic pale blue over cracked brown (resin)

Service:5Product:NYT

Get quality frame, quick delivery. Would definitely buy again.

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