Service rating : Good customer service by phone and email when I needed it. Best of all is the quick turnaround on orders. Product : I’ve purchased four of these frames now. They’re well made, reasonably priced and delivered quickly.
Another excellent purchase. A nice quality frame, pinpoint accurate in size and well assembled. Prompt delivery and it arrived very well packed as usual. I really like the service and value that this business provides. I’ll be back …
Service rating : Reliable, straightforward frame design facility, good product fast delivery Product : I've used picture frames express many times and as usual the frame was safely packaged, a reasonable price and exactly what I ordered
The picture frame was not a standard frame size but came as requested. The website was very helpful at showing the finished frame, colour and style of surround in online website. No helpfully updates on fabrication and delivery tracking.
Service rating : Clear times and dates given. Product : Clear description of frames online. Once ordered the frames arrived as time stated. There were clear instructions for assembly and all d clips and cord were provided. I am pleased with these frames and would order again.
Service rating : Excellent, quick and well made. Well packaged. Would definitely recommend and will use again Product : Arrived quickly in good packaging. It framed my artwork perfectly, I am overjoyed with how the fame has enhanced my work. The frame is well made and to the specifications. Thank you. I will definitely use this company again
Service rating : Excellent. Product : Excellent finish to the three frames I ordered. Very quick delivery. Have used frames express before and will do so again. An excellent range of frames available. Easy to ordered and would recommend to others.
Service rating : Excellent! Much appreciated consideration. Product : Brilliant service from very helpful staff. I’m very grateful that they went the extra mile to help out a customer.
Service rating : Thought it was difficult to know what they wanted filling in for the dimensions and so couldn't use the frame for its intended purpose. On the positive side, it cam in good time. Product : I specified the dimensions wanted and the picture size to be used in it but the dimensions were not what I requested so had to find another use for this frame. Looking back on the order, the dimensions I wanted were no longer there.
I've never ordered custom picture frames or mounts before so getting to grips with the website was a little challenging. I stuck with it and successfully ordered frames and mounts that worked out very well.
Service rating : Excellent - as usual! Product : I've been using Frames Express for many years. Frames are well made, (and there are loads of different ones to choose from), mount and back boards etc can be included if required. Easy to order, and arrive very quickly and well packaged.
Great preorder communication, special order and delivery requests taken care of and frame was a perfect fit for my old oil painting. Highly recommended.
Frame: R107 - 30mm Painted grain reverse step matt white
Service:Product:
Service rating : Always amazing no mater the shape or size - such a reliable service Product : As always, Picture Frame Express are my go to online shop for framing all of my crafting projects - they are brilliant, with a fantastic choice and really good easy delivery service! They are amazing!
Service rating : Great service, fairly quick delivery and packaged really well Product : I have bought many times previously and will definitely buy again again in the future.
Great to buy a frame made to measure and all framed pictures we have match!
Service rating : Amazing service & frames Product : Have used frame express several times now & must say their service is excellent From the well packaged deliveries to the actual frames themselves which are lovely made frames 👍
I was initially sent the wrong frame accidentally. As soon as I called customer services they were I could tell they were very apologetic and worked hard to trace my original order. Despite trying to have the incorrect one collected so they could be swapped and this not working due to Royal Mail, they proceeded to make a replacement frame and sent it very quickly. Excellent customer service
Delighted with my frame. Very helpful phone call to ensure I had ordered the correct size for my photo. The Matt black frame sets off the black and white photo beautifully. Quality frame. Thank you very much.
Service rating : Fast. Very well packaged. Always expertly made. Website allows uploading of artwork so that you can see the effect of the frame. I have been using the company for years, and will continue to do so. Product : Fast. Very well packaged. Always expertly made. Website allows uploading of artwork so that you can see the effect of the frame. I have been using the company for years, and will continue to do so.
Service rating : Service very good. Would have liked it to be quicker but very good product. All exactly as ordered. Product : Exactly as ordered. Delivered well packaged. All good.
I had never thought that I could trust a mail order company to make a frame so skilfully, so accurately and so inexpensively. My purchase is perfect and of fine quality. It arrived superbly packed within a fortnight. I’m really delighted with it and will use this business again very soon. So easy to use too. Well done.
The frame is beautiful, I recently got a new piece of art work and needed a good frame so I search around and nothing really stood out and then saw this frame and thought it would work well with my new piece.
In person it looks way better then I thought the design and style adds a nice touch and it's well crafted.
Service rating : Excellent service and products. Product : The website was easy to navigate. A good choice of frames and mounts - all well priced. Thank you.
I use frame express all the time and always find them quick and accurate. I am pleased with everything I have bought froom them , which by now must amount to about a dozen frames
Service rating : Great as usual, product well packaged, website is easy to use Product : I always buy this for framing of all pictures and will definitely buy again. Good quality, able to purchase any size and looks great
Service rating : Perfect service as I always do as I use the company all the time Product : It’s a great framing choice and the company are always amazing. Nothing is too much for these guys so I would totally recommend them.
Service rating : Very good service thanks; the frame was well packed and arrived undamaged. Product : This simple frame is perfect for what I needed it for. It is good value, well made and was dispatched in good time.
Service rating : I gave this company a second chance to do a better job BUT guess what even worse this time. If you like nice frame for your art or other stuff do yourself a favor and go elsewhere they must be running this company from a garden shed!
So because my last experience wasn't great before i made an order i contacted PFE to see if they would be so nice to give me a small discount which they did or so i thought. i bought. 1 x mount 4 x frames 2 x plexiglass I couldn't order from the site i was sent an invoice to pay (note i didn't check the invoice my mistake! but i did check the amount and it was what i was expecting for the item spoken about)
So as usual with this company you normally have to wait weeks for your items to come (the new company i use less then 3 days!)
well weeks went by so i chased them up and was told i have it the next day, well it didn't come so i have to call again only to find out my order has been sent to the wrong address which they said it will get sent back to them then they would send if out to me WHAT?? why not just send it straight from the wrong address to me surely this makes more sense and lets be honest less couriers involved (which i was right about) So again we are waiting i think another couple of weeks.
So it finally turns up now remember 4 frames and other bits so it quite a sizable parcel well it come in a an old bike box!!! what!! this is why i say run from a shed. They did try and keep the item safe with a bit of bubble wrap but as you can see but the pictures every single frame was damaged AND there was 1 piece of plexigalss missing which lets go back to the invoice was missing off that soooooo that where my discount was!! Maybe if they hadn't 4 couriers throw the box about they may have came undamaged who knows.
So of course im now done with the so called company it all got sent back and i got a refund eventually.
As i said i found another company ordered the very same stuff yes it was a tad more expensive but i got it in 3 days! packed perfect in a proper box new not a reused bike box probably scavenged from halfords. Product : I gave this company a second chance to do a better job BUT guess what even worse this time. If you like nice frame for your art or other stuff do yourself a favor and go elsewhere they must be running this company from a garden shed!
So because my last experience wasn't great before i made an order i contacted PFE to see if they would be so nice to give me a small discount which they did or so i thought. i bought. 1 x mount 4 x frames 2 x plexiglass I couldn't order from the site i was sent an invoice to pay (note i didn't check the invoice my mistake! but i did check the amount and it was what i was expecting for the item spoken about)
So as usual with this company you normally have to wait weeks for your items to come (the new company i use less then 3 days!)
well weeks went by so i chased them up and was told i have it the next day, well it didn't come so i have to call again only to find out my order has been sent to the wrong address which they said it will get sent back to them then they would send if out to me WHAT?? why not just send it straight from the wrong address to me surely this makes more sense and lets be honest less couriers involved (which i was right about) So again we are waiting i think another couple of weeks.
So it finally turns up now remember 4 frames and other bits so it quite a sizable parcel well it come in a an old bike box!!! what!! this is why i say run from a shed. They did try and keep the item safe with a bit of bubble wrap but as you can see but the pictures every single frame was damaged AND there was 1 piece of plexigalss missing which lets go back to the invoice was missing off that soooooo that where my discount was!! Maybe if they hadn't 4 couriers throw the box about they may have came undamaged who knows.
So of course im now done with the so called company it all got sent back and i got a refund eventually.
As i said i found another company ordered the very same stuff yes it was a tad more expensive but i got it in 3 days! packed perfect in a proper box new not a reused bike box probably scavenged from halfords.
Mount: White-8001
Service rating : Excellent company highly recommended. Always there to help on the phone if needed
Product : Always excellent
Standard Frame: R1160 - 68mm Obeche (unfinished)
Service rating : Good customer service by phone and email when I needed it. Best of all is the quick turnaround on orders.
Product : I’ve purchased four of these frames now. They’re well made, reasonably priced and delivered quickly.
Frame: R825 - 52mm Painted grain reverse step walnut gold line
Another excellent purchase. A nice quality frame, pinpoint accurate in size and well assembled. Prompt delivery and it arrived very well packed as usual. I really like the service and value that this business provides. I’ll be back …
Frame: R750 - 20mm Dark brown mahogany
Excellent product - quick service - speedy delivery. Totally recommend. Have used many times
Frame: C59 - 23mm Smooth cushioned black
Service rating : Reliable, straightforward frame design facility, good product fast delivery
Product : I've used picture frames express many times and as usual the frame was safely packaged, a reasonable price and exactly what I ordered
Frame: R693 - 20mm Anjou antique gold with black back edge
Nice elegant frame for a very reasonable price, the gold colour is beautiful, hence I ordered a second batch for my picture frame wall.
Frame: A23 - 22mm Matt grain blue
The picture frame was not a standard frame size but came as requested. The website was very helpful at showing the finished frame, colour and style of surround in online website.
No helpfully updates on fabrication and delivery tracking.
Frame: J25 - 20mm Flat ash with slight rounded edges
Service rating : As expected.
Product : Happy with the quality of the product, and speed of service
Standard Frame: CF912 - 10mm Rustic Oak (veneer) - 25mm depth
Service rating : Clear times and dates given.
Product : Clear description of frames online. Once ordered the frames arrived as time stated. There were clear instructions for assembly and all d clips and cord were provided. I am pleased with these frames and would order again.
Multiframe: J43 - 20mm Flat smooth black
Service rating : Excellent, quick and well made. Well packaged. Would definitely recommend and will use again
Product : Arrived quickly in good packaging. It framed my artwork perfectly, I am overjoyed with how the fame has enhanced my work.
The frame is well made and to the specifications. Thank you. I will definitely use this company again
Frame: C53 - 50mm High top brown Gold Line
Service rating : Excellent.
Product : Excellent finish to the three frames I ordered. Very quick delivery. Have used frames express before and will do so again. An excellent range of frames available. Easy to ordered and would recommend to others.
Frame: R373 - 95mm Scoop obeche (unfinished)
Service rating : Excellent! Much appreciated consideration.
Product : Brilliant service from very helpful staff. I’m very grateful that they went the extra mile to help out a customer.
Frame: R1081 - 22mm Silver lined
Service rating : Thought it was difficult to know what they wanted filling in for the dimensions and so couldn't use the frame for its intended purpose. On the positive side, it cam in good time.
Product : I specified the dimensions wanted and the picture size to be used in it but the dimensions were not what I requested so had to find another use for this frame. Looking back on the order, the dimensions I wanted were no longer there.
Frame: A30 - 20mm Painted grain black
I've never ordered custom picture frames or mounts before so getting to grips with the website was a little challenging. I stuck with it and successfully ordered frames and mounts that worked out very well.
Frame: BX91 - 20mm Painted grain matt white - 9mm pine box
Service rating : Excellent - as usual!
Product : I've been using Frames Express for many years. Frames are well made, (and there are loads of different ones to choose from), mount and back boards etc can be included if required. Easy to order, and arrive very quickly and well packaged.
Standard Frame: CF223 - 12mm Natural - 42mm depth
Service rating : Great service
Product : Beautiful frames and delivered quickly
Frame: R718 - 22mm Painted grain black
Frame: R992 - 20mm Painted grain black
I have never purchased a frame or mount before but I found the experience relatively simple.
I'm very happy with the product and the website is clear.
Frame: J13 - 35mm Flat oak
Great preorder communication, special order and delivery requests taken care of and frame was a perfect fit for my old oil painting. Highly recommended.
Multiframe: R984 - 32mm Painted grain black ash
Service rating : Excellent
Product : Such a good product. Solves so many problems for groups of odd sized pictures. Efficient service.
Frame: J14 - 38mm Slight reverse curved oak
Service rating : Always amazing no mater the shape or size - such a reliable service
Product : As always, Picture Frame Express are my go to online shop for framing all of my crafting projects - they are brilliant, with a fantastic choice and really good easy delivery service! They are amazing!
Frame: R85 - 38mm Flat grain black ash wrap (mdf)
Service rating : Great service, fairly quick delivery and packaged really well
Product : I have bought many times previously and will definitely buy again again in the future.
Great to buy a frame made to measure and all framed pictures we have match!
Frame: P90 - 85mm Baychevelle black
Service rating : Well made
Product : Great quality.
Frame: R1088 - 60mm Regency high pattern black (hr)
Service rating : Amazing service & frames
Product : Have used frame express several times now & must say their service is excellent
From the well packaged deliveries to the actual frames themselves which are lovely made frames 👍
Frame: R626 - 23mm Brushed gold with black edges
I was initially sent the wrong frame accidentally. As soon as I called customer services they were I could tell they were very apologetic and worked hard to trace my original order. Despite trying to have the incorrect one collected so they could be swapped and this not working due to Royal Mail, they proceeded to make a replacement frame and sent it very quickly. Excellent customer service
Frame: R197 - 15mm Flat painted grain black
Delighted with my frame. Very helpful phone call to ensure I had ordered the correct size for my photo. The Matt black frame sets off the black and white photo beautifully. Quality frame. Thank you very much.
Frame: J12 - 21mm Flat solid oak
Service rating : Very good service
Product : This frame matched to measurements sent and is perfect for what I wanted it for.
Ordering was simple and the delivery was prompt.
I would definitely use again
Frame: R387 - 45mm Shabby chic off white (resin)
Service rating : Fast. Very well packaged. Always expertly made. Website allows uploading of artwork so that you can see the effect of the frame. I have been using the company for years, and will continue to do so.
Product : Fast. Very well packaged. Always expertly made. Website allows uploading of artwork so that you can see the effect of the frame. I have been using the company for years, and will continue to do so.
Mount: Pure white-sw23
Service rating : Service very good. Would have liked it to be quicker but very good product.
All exactly as ordered.
Product : Exactly as ordered. Delivered well packaged. All good.
Multiframe: P20 - 20mm Flat smooth matt white
Custom frame arrived as per my specifications. Very good quality materials.
Standard Frame: R969 - 30mm Antique gold and black
Excellent all round service, as usual
Frame: P20 - 20mm Flat smooth matt white
Great service. Well packaged and arrived on time.
Frame: R829 - 34mm Painted grain black
Frame: A11 - 20mm Medium Brown
Service rating : Great service
Product : Great service as always
Frame: R626 - 23mm Brushed gold with black edges
Easy to use and suits the watercolour beautifully…
Frame: R311 - 58mm Matt silver Daliha (high pattern)
Service rating : Excellent
Product : Beautfully crafted frame finished to a high standard. Well packaged. Speedy delivery. Would reccommend.
Frame: R908 - 70mm Painted grain reverse step black
I had never thought that I could trust a mail order company to make a frame so skilfully, so accurately and so inexpensively. My purchase is perfect and of fine quality. It arrived superbly packed within a fortnight. I’m really delighted with it and will use this business again very soon. So easy to use too. Well done.
Mount: Mid grey-8491
Frame: BX88 - 22mm painted grain white - 35mm white box
Service rating : Prompt service.
Product : Excellent quality. White box frame for a colourful tapestry looks amazing. Constituent parts fit perfectly.
Frame: R1038 - 44mm Matt painted grain oyster gold line
Frame: B24 - 32mm Pattern black
Lovely frame. Well made. Arrived promptly.
Multiframe: C63 - 15mm Smooth cushion black
Service rating : First class.
Product : Just the ticket!
Frame: R926 - 22mm Antique mottled black
The frame is beautiful, I recently got a new piece of art work and needed a good frame so I search around and nothing really stood out and then saw this frame and thought it would work well with my new piece.
In person it looks way better then I thought the design and style adds a nice touch and it's well crafted.
Will definitely order again from them.
Frame: R641 - 20mm Painted vintage red
Thx
Frame: R559 - 50mm Rounded painted black
Good bespoke frame company
Frame: A11 - 20mm Medium Brown
Service rating : Excellent service and products.
Product : The website was easy to navigate.
A good choice of frames and mounts - all well priced.
Thank you.
Frame: C32 - 40mm Light gold leaf and lines
Service rating : Website made it easy to design frame which was delivered as promised
Product : Beautiful and well made frame
Standard Frame: N75 - 30mm Flat oak rounded back edge
I use frame express all the time and always find them quick and accurate. I am pleased with everything I have bought froom them , which by now must amount to about a dozen frames
Frame: R85 - 38mm Flat grain black ash wrap (mdf)
Service rating : Great as usual, product well packaged, website is easy to use
Product : I always buy this for framing of all pictures and will definitely buy again. Good quality, able to purchase any size and looks great
Frame: R625 - 95mm Painted grain black - 15mm pale gold slip
Service rating : Perfect service as I always do as I use the company all the time
Product : It’s a great framing choice and the company are always amazing. Nothing is too much for these guys so I would totally recommend them.
Frame: A30 - 20mm Painted grain black
Service rating : Very good service thanks; the frame was well packed and arrived undamaged.
Product : This simple frame is perfect for what I needed it for. It is good value, well made and was dispatched in good time.
Frame: Bx7 - 33mm Ash 30mm ash box
Excellent quality
Frame: R764 - 30mm Painted light grey with silver lines
Always exactly as ordered
Frame: R1054 - 70mm painted grain black gold line
Service rating : Fabulous service as always.
Product : Great frame at a fair price, and an excellent service.
Plexi Glass Mount - Frames
Service rating : I gave this company a second chance to do a better job BUT guess what even worse this time.
If you like nice frame for your art or other stuff do yourself a favor and go elsewhere they must be running this company from a garden shed!
So because my last experience wasn't great before i made an order i contacted PFE to see if they would be so nice to give me a small discount which they did or so i thought.
i bought.
1 x mount
4 x frames
2 x plexiglass
I couldn't order from the site i was sent an invoice to pay (note i didn't check the invoice my mistake! but i did check the amount and it was what i was expecting for the item spoken about)
So as usual with this company you normally have to wait weeks for your items to come (the new company i use less then 3 days!)
well weeks went by so i chased them up and was told i have it the next day, well it didn't come so i have to call again only to find out my order has been sent to the wrong address which they said it will get sent back to them then they would send if out to me WHAT?? why not just send it straight from the wrong address to me surely this makes more sense and lets be honest less couriers involved (which i was right about)
So again we are waiting i think another couple of weeks.
So it finally turns up now remember 4 frames and other bits so it quite a sizable parcel well it come in a an old bike box!!! what!! this is why i say run from a shed.
They did try and keep the item safe with a bit of bubble wrap but as you can see but the pictures every single frame was damaged AND there was 1 piece of plexigalss missing which lets go back to the invoice was missing off that soooooo that where my discount was!!
Maybe if they hadn't 4 couriers throw the box about they may have came undamaged who knows.
So of course im now done with the so called company it all got sent back and i got a refund eventually.
As i said i found another company ordered the very same stuff yes it was a tad more expensive but i got it in 3 days! packed perfect in a proper box new not a reused bike box probably scavenged from halfords.
Product : I gave this company a second chance to do a better job BUT guess what even worse this time.
If you like nice frame for your art or other stuff do yourself a favor and go elsewhere they must be running this company from a garden shed!
So because my last experience wasn't great before i made an order i contacted PFE to see if they would be so nice to give me a small discount which they did or so i thought.
i bought.
1 x mount
4 x frames
2 x plexiglass
I couldn't order from the site i was sent an invoice to pay (note i didn't check the invoice my mistake! but i did check the amount and it was what i was expecting for the item spoken about)
So as usual with this company you normally have to wait weeks for your items to come (the new company i use less then 3 days!)
well weeks went by so i chased them up and was told i have it the next day, well it didn't come so i have to call again only to find out my order has been sent to the wrong address which they said it will get sent back to them then they would send if out to me WHAT?? why not just send it straight from the wrong address to me surely this makes more sense and lets be honest less couriers involved (which i was right about)
So again we are waiting i think another couple of weeks.
So it finally turns up now remember 4 frames and other bits so it quite a sizable parcel well it come in a an old bike box!!! what!! this is why i say run from a shed.
They did try and keep the item safe with a bit of bubble wrap but as you can see but the pictures every single frame was damaged AND there was 1 piece of plexigalss missing which lets go back to the invoice was missing off that soooooo that where my discount was!!
Maybe if they hadn't 4 couriers throw the box about they may have came undamaged who knows.
So of course im now done with the so called company it all got sent back and i got a refund eventually.
As i said i found another company ordered the very same stuff yes it was a tad more expensive but i got it in 3 days! packed perfect in a proper box new not a reused bike box probably scavenged from halfords.
Frame: R51 - 45mm Scoop obeche (unfinished)
Service rating : Great service
Product : Great design, lovely wood.
Standard Frame: R1122 - 65mm Charcoal champagne (resin)
Service rating : A very fast delivery, all within 5 working days.
Product : It is of a good wooden quality and frames the print beautifully.
Multiframe: R543 - 38mm Flat painted grain white
Great quality frame , aperture sizes on mount as ordered . Well packaged . Would highly recommend.
Frame: R102 - 52mm Painted grain reverse step matt white
Service rating : Service was great.
Product : Absolutely loved this frame, for my art work that I ordered more
Standard Frame: CF909 - 10mm Painted light stone - 22mm depth
My go to frame