Basket is empty

Grand total: £0.00 Ex. VAT
Checkout

Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 675 customer reviews

Date Product Score Customer Comment

Frame: J15 - 15mm Flat oak with slight rounded edges

  • Customer also bought: .... :
  • Mount: White - 8001c
Service:++
Product:nyt

Delivered exactly as ordered on time. Very good and easy to use website.

Frame: N18 - 80mm Ornate Gold (c)

Service:++
Product:++

Service rating : Frame exactly as described, fitted perfectly and easy to hang.
Product : Exactly as described and excellent value for money

Standard Frame: R392 - 53mm Flat rippled ivory

Service:--
Product:--

Service rating : Service was fine arrived in good time well packaged but frame was horrible wanted simple inoffensive cream frame instead got ultra gloss plastic looking thing which as was made to order I could not return.
Product : Frame was shiny and horrible.

Frame: AL - P34 - 250 - 5mm Flat matt black

Service:++
Product:++

Service rating : Very helpful staff, easy to order and quick delivery
Product : Exactly what I needed and as described

Frame: A20 - 22mm Flat grain ash rounded edges

Service:++
Product:+

Service rating : Website was straight-forward to use with what seemed like hundreds of options!
Incredibly fast delivery.
Product : Very well protected when packaged for delivery. Perspex pane was perfect for my weak wall and hanging was easy thanks to fixing components being included.
Frame is quite flimsy, but the size and style of it accounts for this.

Frame: K5 - 34mm Rounded beech

Service:++
Product:++

Service rating : Very quick delivery and high quality frame made to order exactly to my specifications
Product : High quality frame and the colour very similar to website

Standard Frame: P39 - 74mm Savignon silver (hr)

Service:--
Product:--

Service rating : Not clear on the size of the border - my frame was far,far to big when it arrived
Product : Frame was far to big - no visual indication in ordering process of how big the actual frame would be


On 23-Jun-2017 the supplier responded:
hello, thank you for your feedback - we are unsure about the nature of your review as  your order is for two very small frames 75mm x 130mm and both frames have no border ?  - if you can make contact by direct email please we will do what we can to get this fixed for you, thank you.

Frame: J42 - 20mm Rounded grain dark mahogany

Service:++
Product:++

Service rating : Great easy to use website with huge range of options. Completely customisable to suit any image size and very fast delivery of good quality product at a reasonable price. Very pleased!
Product : Nice frame, picture looks great

Frame: C63 - 15mm Smooth cushion black

  • Customer also bought: .... :
  • Mount: Soft white-Aq1
Service:++
Product:++

Service rating : Very quick good service quality products
Product : Very nice quality good value

Mount: Pale ivory ingres-3987

  • Customer also bought: .... :
  • Frame: R477 - 30mm Medici gold scoop with black back edge
Service:++

timely and accurate

Frame: N91 - 47mm Green mottled marble gold line

Service:++
Product:++

Service rating : Fabulous service,easy to use site and brilliant prompt service. Highly recommended. I will definately use again.
Product : Superb. Excellent quality

Frame: R239 - 65mm Reverse painted grain pale ivory

Service:++
Product:++

Service rating : Reliable, good value, fast.
Product : Consistently sound product

Frame: C63 - 15mm Smooth cushion black

Service:++
Product:++

Service rating : Frames arrived within delivery stated time and well packaged. Product is as described. Looks very good with my picture. I will definitely order again from Picture Frame Express.
Product : Very pleased with this frame. Looks very good with my picture.

Standard Frame: R9 - 40mm Flat smooth black

Service:++

Excellent , prompt service, Great Product

Multiframe: R99 - 42mm Scoop high gloss white

Service:++
Product:++

Service rating : The frame was stunning - very professionally made
Product : Made to measure picture frame

Frame: C59 - 23mm Smooth cushioned black

Service:++
Product:++

Service rating : Very prompt service and delivered exactly what we needed.
Product : Did what we needed with no fuss

Frame: J8 - 38mm Slight reverse curved ash

Service:++
Product:++

Service rating : Great service - excellent quality - incredible price - could not be more pleased
Product : Frame was exactly as I specified and excellent quality

Multiframe: C63 - 15mm Smooth cushion black

Service:++
Product:++

Service rating : We have used this company before and the service this time was as good as before " Excellent".
No matter how difficult the project they seem to be able to complete with ease and on time. We will definitely be sending more business their way. Thank you so much.
Product : I asked for a single frame with triple apertures in the mount which I thought might be a bit tricky but not to these people. The goods were returned as fast as is possible. Well done

Frame: P29 - 33mm Flat deep painted grain white

Service:++

Excellent will def use again

Frame: R67 - 25mm Vichy red mottle gold, green band

Service:++
Product:++

Service rating : Excellent website, very easy to use and choose. Good selection of frames. Quick to respond and despatch.
Product : Frames as described and well made. Accurate sizing so fitting my picture was a breeze.

Frame: P9 - 23mm Red mahogany gold line

Service:++
Product:++

Service rating : Good value and very helpful when I contacted them. Frame is exactly as it was described on the website. Well packaged for transit.
Product : Frame complements the picture perfectly.

Frame: AL - P97 - 156 - 22mm Flat brushed black

Service:++
Product:++

Service rating : Great service, prompt communication and the final product is very sturdy.
Product : Product is absolutely solid and looks great

Frame: R576 - 105mm Sorgues red vein gold (hr)

Service:++
Product:++

Service rating : Superb range of frames available. The one I chose is excellent. Delivery was unbelievably quick and the price was very attractive. What more can I say?!
Product : Great range of frames available. The one I chose was excellent and exactly as portrayed. Delivery was unbelievably fast and the price was very attractive. What more can I say?!

Frame: R623 - 32mm Flat shabby dull ivory over teak

Service:++
Product:nyt

Excellent service and very pleased with the quality of their work

Mount: Iced white ingres -3973

Service:++

Good efficient service

Frame: B24 - 32mm Pattern black

  • Customer also bought: .... :
  • Frame: N90 - 47mm Black and gold crackle gold line
Service:++
Product:nyt

Great service, website has hundreds of choices and the frames are of a really good standard and well worth the money. Will definitely use them again.

Frame: R302 - 45mm Smooth stone with crackled edge details (c)

Service:+
Product:+

Service rating : good service and lovely item
Product : Good product but a slightly different colour to we were expecting

Standard Frame: K4 - 37mm Flat Ash

Service:++
Product:++

Service rating : Having tried to purchase and then asking if there were issues with the website, I was contacted by Mark Wright, the issue was with my bank, I placed the order, an awkward size, which arrived within three days and the product is excellent. I would most definitely recommend the service from Picture Frame Express
Product : Perfect and great value for money

Frame: N75 - 30mm Flat oak rounded back edge

  • Customer also bought: .... :
  • Frame: J12 - 22mm Flat oak with slight rounded edges
Service:++
Product:++

Service rating : My order was processed really quickly, I received it within 5 days and it was exactly as I had hoped. I have used this company several times and I've never been disappointed. I have recommended it to friends and will definitely be back! Thank you.
Product : It's exactly as I wanted it.

Frame: R239 - 65mm Reverse painted grain pale ivory

Service:++

Good efficient service

Frame: Bx3 - 33mm Painted grain white 30mm deep box

Service:++
Product:++

Service rating : Excellent quality, delivered quickly, looks lovely on the wall. Really good website, easy to use and clearly guides you through to get the perfect frame.
Product : Good design guidance, good quality product materials, delivered quickly, well packaged.

Frame: Bx7 - 33mm Ash 30mm Deep Box

  • Customer also bought: .... :
  • Frame: Bx14 - 20mm Painted grain white 30mm Deep Box
  • Accessory: Conservation tape - 50mm x 66 Mtr
Service:++

Brilliant!

Frame: R171 - 20mm Flat oak with slight rounded edges

  • Customer also bought: .... :
  • Frame: J32 - 20mm Reverse green double gold line
  • Frame: R188 - 47mm Antique gold with faint crackle effect gold leaf
  • Accessory: Brown Tape - 38mm x 50 Metre
Service:-
Product:+

Service rating : frame:R171 and frames J32 I was very pleased with. The two frames:R88 had poorly fitted corners on each frame so I was not at all happy about that.
Product : this was a well made frame.


On 18-Jun-2017 the supplier responded:
Hello, Thank you for your feedback and many apologises about this issue, please make direct contact with our customer services to get this resolved, in the event of any damage in manufacture or in transit we endeavour to get new products manufactured and shipped out immediately to limit any inconvenience that may occur.

Frame: R56 - 15mm Sea blue double silver line

Service:++
Product:nyt

Fab product, Fab service, couldn't believe how fast from ordering to delivery!
Website nice and easy to navigate as well, I'll def be back,

many thanks

Frame: R72 - 29mm Flat oak slight chamfered edges

Service:++
Product:++

Service rating : Very pleased with the service and the ordering was clear and easy to use
Product : Frame was brilliant! So very pleased with this purchase. Fitted canvas exactly and canvas fixings and instructions on line and with the pack worked well

Frame: R544 - 30mm Scoop painted grain white

Service:+
Product:++

Service rating : Wide selection to choose from. Website easy to use. Frame arrived quickly and was easy to assemble. The 'plexiglass' is much better than I imagined, you can't tell it's not proper glass when the picture is hanging.

However, they ignored my 'Additional Instruction' which specified D-rings and cord, not the standard hanging fittings.

Also, if you buy a mount, you specify the aperture required; if you buy a frame & mount, you specify the 'picture size', so if you need an exact aperture you have to add on an allowance all round, which is then removed.... . That is explained, but not very clearly, and when I asked for clarification, the email response wasn't much better. This could very much confuse some people.
Product : Looks good. As expected. .

Frame: J43 - 20mm Flat smooth black

Service:-
Product:-

Service rating : The frame arrived on time, however the quality is fairly poor. the frame bends incredibly easily. I would be interested in returning it, but the terms on the website make it quite clear that custom orders cannot be returned. Also, I would be returning at my own cost.
Product : The frame arrived on time, however the quality is fairly poor. the frame bends incredibly easily. I would be interested in returning it, but the terms on the website make it quite clear that custom orders cannot be returned. Also, I would be returning at my own cost.


On 16-Jun-2017 the supplier responded:
Hello, thank you for your feedback - The issue sounds like you have not taped the frame up and the back which aids the rigidity of the frame and stops the issue you have mentioned, if you make contact with us directly we will be able to advise further,.
Thank you

Multiframe: K46 - 70mm Rope Silver (c)

Service:++

Easy online ordering. Delivery excellent too and comes very well packaged.

Frame: R524 - 70mm Spotted gold leaf

Service:++
Product:++

Service rating : The gold frame is excellent quality and was delivered quickly and well packaged
Product : Excellent quality, fast delivery and well packaged

Mount: Mid grey-8491

  • Customer also bought: .... :
  • Frame: B5 - 32mm Flat pitted grain white
Service:++

\Excellent quick service, products well priced.

Standard Frame: J15 - 15mm Flat oak with slight rounded edges

  • Customer also bought: .... :
  • Standard Frame: N34 - 14mm Painted grain black
  • Frame: A30 - 20mm Painted grain black
  • Frame: N34 - 14mm Painted grain black
Service:++
Product:nyt

Efficient and good quality

Frame: R450 - 95mm Painted grain reverse step white

Service:++
Product:++

Service rating : Prompt delivery and first class frame.
Product : As described - nicely finished.

Frame: R379 - 55mm Minerve silver and stone

Service:+
Product:++

Service rating : Excellent service
Product : They were very helpful when my picture frame was damaged in the post

Frame: R361 - 20mm Painted grain matt white

Service:++
Product:++

Service rating : Great service and communication.
Frame arrived in a good time, very well packaged and it's a really good quality sturdy frame too. Really pleased, thank you.
Product : Really sturdy, well made, good quality frame.

Frame: J6 - 40mm Flat oak rounded back edge

Service:++
Product:nyt

very good would buy again

Frame: R435 - 63mm Catania reverse gold leaf

Service:++
Product:++

Service rating : Could not fault the quality of the product, looks great and arrived quickly too.
Product : Great product, thank you.

Frame: R327 - 45mm Shabby Chic pale blue over cracked brown (c)

Service:++
Product:++

Service rating : Excellent service,good selection,prompt informed delivery,well packed.
Product : Excellent frame! Fast informed delivery. well packed.

Frame: R578 - 25mm Dark brown and black

Service:++
Product:++

Service rating : Excellent company that ships quality products as described.
Product : Good quality picture frame

Frame: J71 - 18mm Dark mahogany gold Line

Service:++
Product:nyt

Great service, personal attention and quick turn-around.

Frame: Bx10 - 20mm Painted grain white 9mm Deep Box

Service:++
Product:nyt

Really quick delivery and great product

Standard Frame: AL - P11 - 03 - 7mm Polished silver

Service:+
Product:+

Service rating : Exactly as ordered and delivered on time
Product : All very good delivery on time good product

Frame: R469 - 95mm Gunmetal ornate verona (c)

Service:++

I have used picture frames express, several times in the past two years. The order process is always straight forward, delivery onntime, and the product is of a high standard. An exceptional company to order from.

Frame: R180 - 32mm Smooth flat black

Service:++
Product:++

Service rating : Very helpful and responsive, arrived well wrapped and protected. Would use again.
Product : Frame was exactly as expected!

Frame: Bx20 - 20mm Painted grain black 30mm Deep Box

Service:++
Product:+

Service rating : Perfect service - so many options and choices it's easy to get what's just right. Great quality and price
Product : Just what I needed to replace a cheap frame with a good quality one without going to a bespoke framer

Frame: R73 - 29mm Flat ash slight chamfered edges

Service:++
Product:nyt

No hesitation in buying again or recommending to others

Frame: C53 - 50mm High top brown Gold Line

Service:++
Product:++

Service rating : Very large number of frame choices - on website uploaded own image to check appearance - good quality website and easy to use. Very quick service and frame delivered of good quality, well finished and very well packaged - no damage in post. Phoned to amend size due to an error. Customer service to correct size very attentive and frictionless. Very pleased - will use again.
Product : Good quality frame - well finished.

Frame: P87 - 70mm Liguria black (hr)

  • Customer also bought: .... :
  • Frame: R608 - 54mm Scoop high gloss baroque black
Service:++
Product:++

Service rating : Amazing frames, quick service. Love these products
Product : ...........................................

Frame: N34 - 14mm Painted grain black

Service:++
Product:++

Service rating : I have bought frames from this company before and they are always perfect.
Product : Lovely well made frame that suits my picture perfectly

Frame: R170 - 54mm Scoop faint lined bronze wormhole

  • Customer also bought: .... :
  • Frame: R102 - 52mm Painted grain reverse step matt white
  • Frame: R428 - 45mm Shabby chic reverse step black
Service:++
Product:nyt

Good quality at reasonable prices. Short delivery time.

Frame: P20 - 20mm Flat smooth matt white

  • Customer also bought: .... :
  • Frame: P29 - 33mm Flat deep painted grain white
Service:++
Product:++

Service rating : I use Picture Frames Express on an occasional, domestic basis. They have consistently delivered a perfect product within a known time scale.
I would certainly recommend them to friends and indeed do!
Product : Exactly what I wanted. Suits the subject matter perfectly. Good qhUlity finish.

Read more reviews