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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 825 customer reviews

Date Product Score Customer Comment

Mount: Iced white ingres -7065

Service:5Product:++

Service rating : Perfect mounts for my pictures! Good that the sizes, colour & style can be customised & inexpensive too.
Product : Good that size, colour & style can be customized.

Mount: Sepia-8019

  • Customer also bought: .... :
  • Mount: Sepia-8019
  • Accessory: Brown tape - 38mm x 50mtr
  • Accessory: Acrylic cleaning solution - 170ml
Service:5

Amazing quality , beautifully made. Extremely well packed. We have bought 3 bespoke frames from here

Frame: R539 - 44mm Distressed antique gold with cracked stone paint

Service:5Product:++

Service rating : Choices were terrific and the frames arrived when they said they would.
Product : Looks great with our animal prints. Quality product.

Frame: J6 - 40mm Flat oak rounded back edge

Service:5Product:++

Service rating : Easy to order, got exactly what we wanted first time. A good quality product which enhances the pictures nicely.
Product : Simple to fit the paintings into the frames supplied and the frame and surround were exactly as described. Very good buy.

Frame: J43 - 20mm Flat smooth black

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  • Frame: R718 - 22mm Painted grain black
  • Frame: P20 - 20mm Flat smooth matt white
Service:5Product:++

Service rating : Fantastic service, frames are exactly what I was after and would definitely recommend and use again.
Product : Fantastic quality frame and exactly what I wanted.

Standard Frame: CF661 - 25mm Painted grain black - 28mm depth

Service:4Product:++

Service rating : Excellent looking frame which was a perfect fit for my print. The star was lost due to cost and slow delivery time.
Product : Beautiful well made bespoke frame. Good fit for the dimensions I provided.

Frame: R370 - 52mm Painted grain black with gold inside line

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  • Frame: R370 - 52mm Painted grain black with gold inside line
Service:5

I cannot praise you enough, brilliant selection, I love your made to measure frames, that I buy, always very safely wrapped and top quality, I love it.

Frame: J12 - 22mm Flat oak with slight rounded edges

Service:5Product:++

Service rating : I have used this service a few times and love it...the custom frames designer function is easy to use and the preview function really helps. The frames arrived on time and looked/ felt great...Good quality materials and a nice finish.
Product : The materials were good quality and looked just like they did on line. No messy joins or untidy finishes.

Frame: K4 - 37mm Flat ash

Service:5Product:++

Service rating : Great service and awesome quality frames, would recommend to anyone who is looking for a better than usual quality made frame.
Product : Quality very well made Frames

Frame: C84 - 40mm Flat smooth black

Service:5Product:++

Service rating : Quick service, good value frames
Product : Good value for money, quick service

Standard Frame: R697 - 40mm painted grain white

Service:5Product:++

Service rating : I was impressed by the quality of the frames supplied to me, both the workmanship and finish of the wood. I would definitely use them again. They were delivered and very well packed to avoid damage.
Product : Excellent, better than many local framers.

Standard Frame: CF661 - 25mm Painted grain black - 28mm depth

Service:5Product:++

Service rating : Helpful advice before ordering, product excellent and very informative website.
Product : Very pleased with product

Frame: C63 - 15mm Smooth cushion black

Service:5Product:++

Service rating : Excellent service, quick turnaround of our order. Frames were securely wrapped so no damage. Would use again
Product : Have purchased these frames before and they are still excellent value for money. Would use again.

Frame: K5 - 34mm Rounded beech

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  • Frame: K5 - 34mm Rounded beech
  • Accessory: Plexiglas - 2mm - clear
  • Accessory: Brown tape - 38mm x 50mtr
Service:5

Well made frames delivered on time.

Standard Frame: R450 - 95mm Painted grain reverse step white

Service:5Product:++

Service rating : Picture frames express are very professional, very quick service, good choice of beautiful frames, and not too expensive. Would definitely recommend.
Product : Great frame very attractive and very good quality. I have used this frame several times and it really suits my work.

Frame: AL - P34 - 516 - 5mm Dark wenge real wood veneer

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  • Accessory: Conservation tape - 50mm x 66mtr
Service:5Product:++

Service rating : The picture frames I ordered were perfect in every way and I could not be happier with the service I received. It was very "low touch" as everything was smooth, easy and timely from the online ordering, quicker than advised delivery and product quality. I'll definitely be a repeat customer.
Product : I already frames similar tho these from a local framer and was concerned they might not match up which I needed them to do. No problems at all as the frames matched perfectly. A very good product. I would like to be able to order a non-reflective glass option but the perplex glass is fine

Frame: R68 - 25mm Vichy red mottle gold, burgundy band

Service:5Product:++

Service rating : Used these folks several time.
Product : Simple quality product. Looks good in situ

Mount: Iced white ingres -7065

Service:5Product:++

Service rating : Great service, easy to use website, kept informed of progress of order
Product : Competitively priced. No problems whatsoever!

Frame: R43 - 20mm Smooth black

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  • Mount: Pure white-sw23
Service:5Product:++

Service rating : Perfect customer service-as before
Product : Great wooden frames with acrylic glass

Multiframe: A35 - 26mm High Top Brown Gold Line

Service:5Product:++

Service rating : Delighted with our latest frame ... we’ve used picture frames express before and they helped ensure our new purchase matched previous ones. Would recommend.
Product : Perfect! Exactly what we wanted.

Frame: N34 - 14mm Painted grain black

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  • Frame: N34 - 14mm Painted grain black
  • Frame: R432 - 70mm Laquered ebony with faint oxide lines and grain
Service:5

Trying to make your own picture during lockdown was a challenge, as normally I would walk into a framing shop and choose the frame with help from the assistant. So Georgia in the office was my help. She arranged for samples to be sent out, which arrived the following day, a decent size and very well packaged. One of the framers, sorry can't remember his name rang to double check on something before sending out the actual frame. In total I ordered three large frames and 8 small ones. The quality of the frames was really good. They were all well made and again very well packaged and delivery was prompt. If I ever need to frame anything again I will go straight back to them. The photo shows one the large frames.

Frame: R358 - 115mm Georgian style gold (high pattern)

Service:5Product:++

Service rating : The frame quality and delivery where very good
Product : See above comments for answer

Frame: R514 - 70mm Antique silver with black band

Service:5Product:++

Service rating : You get what you pay for - excellent quality and precise manufacturing. I would recommend these guys to anyone, although for more basic designs and standard sizes you may be better off buying off the shelf.
Product : Exactly what I was hoping to achieve looks-wise. These replaced some off the shelf A4 certificate frames that never really looked 'right' in the room and were well worth the money. Delivery was quick and the items were extremely well packaged.

Frame: R232 - 20mm Flat smooth white

Service:5Product:++

Service rating : Easy to use website, good quality frames, quick reliable delivery and excellent value.
Product : Perfect frames, arrived quickly with good delivery communication.

Frame: BX85 - 30mm Painted grain white - 25mm white box

Service:5Product:++

Service rating : Great quality frame will definitely be ordering from them again.
Product : Exactly what I wanted and really happy with the quality of the frame

Frame: R248 - 42mm Smooth white with light pine line details

Service:5Product:++

Service rating : Very nice product and quick delivery
Product : Very nice wood, looks solid and a nice finish

Frame: R881 - 42mm Antique stained medium pine

Service:4Product:+

Service rating : Excellent service. Good quality frame at a reasonable price.
Product : Good colour and finish. Well made and sturdy.

Frame: R681 - 30mm Regency antique gold

Service:4Product:+

Service rating : Very smart looking frame. Brief instructions of how to use fixings for hanging would help.
Product : Attractive and good value.

Frame: R201 - 25mm Smooth black with sloped silver hessian detail

Service:5Product:++

Service rating : Superb website. Huge selection. Quality product. Don’t bother looking elsewhere
Product : Looks great. Quality product.

Mount: Ivory-Aq2

  • Customer also bought: .... :
  • Mount: Ivory-Aq2
  • Mount: Pale ivory ingres-3987
Service:5

Good and reliable service. Well packaged for posting.

Frame: C32 - 40mm Light gold leaf and lines

Service:5Product:++

Service rating : I have used Picture Frames Express many times and as usual my last order of two frames was prompt and exactly what I ordered,very importantly they offered a very large range of options and represented very good value.I will be using again.
Product : The frame looks very good quality when compared to large outlets offering cheaper prices did not do justice to my paintings and prints.

Mount: Stone-8632

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  • Frame: R843 - 30mm Walnut (veneer)
  • Frame: J14 - 38mm Slight reverse curved oak
Service:5Product:+

Service rating : exactly what I ordered. I would be happy to buy from them again
Product : Exactly what I ordered, accurately made

Frame: R679 - 25mm Touchwood wenge (veneer)

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  • Frame: R679 - 25mm Touchwood wenge (veneer)
Service:5

Good frames, quick delivery.

Frame: R856 - 50mm Antique gold (resin)

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  • Standard Frame: A23 - 22mm Matt grain blue
Service:5Product:++

Service rating : All frames delivered on time and to our specification, excellent service will use them again.
Product : Lovely frame just the right colour

Standard Frame: R67 - 25mm Vichy red mottle gold, green band

  • Customer also bought: .... :
  • Standard Frame: R67 - 25mm Vichy red mottle gold, green band
Service:4

I would like delivery to be quicker if possible

Frame: J43 - 20mm Flat smooth black

Service:5Product:++

Service rating : Excellent and prompt service
Product : Exactly what i ordered and good delivery service

Frame: AL - P273 - 027 - 5mm Flat matt white

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  • Frame: AL - P273 - 027 - 5mm Flat matt white
  • Frame: R487 - 18mm Dark grey painted grain driftwood
  • Frame: AL - P11 - 56 - 7mm Gloss white
Service:5

Gorgeous frames, always very carefully wrapped and arrive in immaculate condition, and well within the timeframes given on the website!

Frame: R235 - 15mm High gloss white with slighty rounded edges

Service:5Product:++

Service rating : Excellent as always.
Product : Perfect frame, as ordered.

Frame: P29 - 33mm Flat painted grain white

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  • Frame: P29 - 33mm Flat painted grain white
  • Frame: R581 - 35mm Flat painted grain light grey
Service:5

I'm always impressed by the service!

Frame: R916 - 30mm Painted grain white

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  • Frame: R361 - 20mm Painted grain matt white
Service:5Product:++

Service rating : Excellent product and service. Couldn't be happier with my custom made frames. Infact I ordered some more today. Really pleased.
Product : The frames arrived in good time and were perfectly made. I am really pleased. In fact I have just ordered some more!

Frame: J90 - 30mm Flat painted grain black

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  • Frame: J90 - 30mm Flat painted grain black
Service:5

Excellent choice, well made and fast service. Good use of recyclable packaging.

Multiframe: R315 - 40mm Light coffee grain

Service:5Product:++

Service rating : Efficient, high quality product that arrived within the identified time frame.
Product : Efficient, high quality product that looks like it did when ordering on the website.

Frame: N91 - 47mm Green mottled marble gold line

Service:5Product:++

Service rating : Great quality frame, delivered quickly
Product : Great quality and delivered quickly

Frame: J43 - 20mm Flat smooth black

Service:4Product:++

Service rating : The picture frame was good quality and delivered on time. Would only suggest utilising more sustainable packaging in future.
Product : Good quality and to specification.

Frame: K17 - 45mm Caneletto green silver with dark back edge

Service:5Product:++

Service rating : Excellent value, good communication and a frame just how I wanted. Thoroughly recommend.
Product : Great service good value and lots of choice!

Standard Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : The frame I ordered arrived well packed and secure. Everything was included with the frame , hanging cord , screws , even tape to seal the picture to the frame. I’m well impressed with the quality and service.
Product : Very happy with my purchase

Frame: R797 - 20mm Painted blue grain

Service:5Product:++

Service rating : The whole process from choosing the correct frame to ordering and then receiving was so easy. I am delighted with the finished product.
Product : The finished product was exactly what I ordered.

Standard Frame: A30 - 20mm Painted grain black

Service:5Product:++

Service rating : Picture frame well made with good mounting arrangements. Arrived around 2 weeks after ordering
Product : Good quality product with good mounting features

Frame: N39 - 20mm Antique spotted black with a double gold line

Service:5Product:++

Service rating : Easy to place order online. The frames arrived within a short time and were of really good quality. Very pleased with this order.
Product : Very good quality picture frames.

Standard Frame: R704 - 50mm Aurora painted black faded silver foil

Service:5Product:++

Service rating : I cannot fault Picture Frames Express the service was excellent. Customer Service was friendly.
Product : I can only say they are brilliant. I had two pictures that were odd sizes and needed to have frames made to fit them. I am totally impressed they were exactly the right size and fitted perfectly. The frame quality was excellent. I will be using them again. I am also happy to recommend Picture Frames Express to anyone needing a bespoke service or even an everyday framing service. They arrived ahead of time too. 5 Stars is not really enough I am so pleased.

Frame: R540 - 44mm Distressed Antique gold

Service:5Product:++

Service rating : Really pleased with the frames I ordered. I had provided wrong measurements for one large frame, but Frames Express kindly helped me out with a suggestion of a mount and advised on perfect solution.... and offered me a kind discount on replacement items although it was my own error..Would highly recommend.
Product : Beautiful quality frame and mount

Frame: R539 - 44mm Distressed antique gold with cracked stone paint

  • Customer also bought: .... :
  • Frame: R539 - 44mm Distressed antique gold with cracked stone paint
  • Frame: P52 - 50mm Gold Leaf Spoon
  • Frame: R541 - 70mm DIstressed antique gold
  • Frame: J72 - 40mm Smooth rounded black
  • Frame: J36 - 60mm Painted grain black raised back edge
  • Frame: R897 - 26mm Smooth black antique gold line
  • Frame: R417 - 65mm Light gold with faint crackle effect gold leaf
  • Frame: R806 - 58mm Painted grain white raised back edge
Service:5

Excellent service, very happy with quality. Would highly recommend

Accessory: Brown tape - 38mm x 50mtr

  • Customer also bought: .... :
  • Accessory: Brown tape - 38mm x 50mtr
  • Frame: R637 - 38mm Painted vintage blue
Service:4

Great product,great service would recondmend

Frame: R55 - 15mm Rounded dark grain brown

Service:5Product:++

Service rating : Excellent service - have used several times - would recommend. Good product - good delivery times - good prices
Product : Excellent product and service

Frame: R764 - 30mm Painted light grey with silver lines

Service:5Product:++

Service rating : As always the service and the product from Frames express was excellent. They have a good range of frames on a website that is easy to use.
Product : A very good product well made that looks good.

Frame: R348 - 20mm Painted grain dark putty grey

Service:5Product:++

Service rating : Very good choice of frames and colours. Easy to navigate and comprehensive selection of products. Very good quality received.
Product : See review above customer experience

Mount: Sage-8034

  • Customer also bought: .... :
  • Mount: Off white-8854
  • Mount: Soft white-Aq1
Service:5Product:++

Service rating : I have found Picture Frames Express work to be really good and prompt. The website takes a moment to get used to, because there is a lot of choice and all measurements are essential to get right, but the system in place for creating mounts (which is what I have bought) is logical and helpful and easily backtracked on if necessary.

I ordered recently and reasoned I’d made a measurement input error. A quick email, a follow up phone call with a lovely, helpful human at the other end and it was all resolved.

I absolutely love the mounts I’ve received and have ordered 3 times now. They take my art up to the next level and I’m really pleased to have found such a great place to buy from.
Product : Lovely colour, very happy.

Mount: Black-7011

Service:5Product:++

Service rating : Item as described, fast delivery, good quality product, will absolutely be back!
Product : Exactly as described on website

Mount: Pale ivory ingres-3987

  • Customer also bought: .... :
  • Mount: Pale ivory ingres-3987
Service:5

They sent exactly what I ordered on time and securely packaged. One small comment - there was a quantity of shredded material by way of packing which is a great idea if it were all recyclable but a proportion of it was plastic backed and that spoiled the whole lot for recycling. Please could you have a rethink?

Frame: R797 - 20mm Painted blue grain

Service:5Product:++

Service rating : Feefo.com gave a great choice of frames, colours and sizes to choose from at a reasonable price and the postage time was good with a bit of over the top packaging but protected the frame fantastically well.
Product : A wide choice of colours and I managed to find the ideal colour frame for the photo that I wanted to mount in the frame.

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