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Customer Feedback

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Date Product Score Customer Comment

Frame: R102 - 52mm Painted grain reverse step matt white

Service:5Product:++

Service rating : Very good service
Product : Really good frame, will buy another one very soon!

Frame: C84 - 40mm Flat smooth black

Service:5Product:++

Service rating : Great service and speedy delivery
Product : Frame is excellent, made to measure and exactly what I ordered. Really pleased with it and service and delivery was so speedy.

Multiframe: N8 - 20mm Painted grain black

Service:4Product:+

Good and prompt

Frame: A36 - 12mm Graphite silver

Service:5Product:++

Service rating : Can’t fault it, basically it did what it said on the tin so to speak. Frame ordered was exactly as it was described.
Product : When ordering on line I believe you can never be 100% sure the product is what you think/expect, however, on this occasion I was proved wrong. The frame was just as I had hoped. The frame came well packaged and delivery time was very good.
I would certainly use again and recommend to others.

Frame: J32 - 20mm Reverse green double gold line

Service:5Product:++

Service rating : Always first class.
Speedy, well executed.
If a problem, very quickly sorted out. I had only one but it was entirely my fault with the measurements
Product : Pictures looking very smart in this frame

Frame: R4 - 36mm Reverse smooth black

Service:5Product:++

Service rating : Frame arrived in plenty of time.
Product : This frame was perfect for the picture I painted as a birthday gift.

Frame: E22 - 40mm Graphite grey

Service:5Product:++

Service rating : Good service. Product well-made, well packed and quickly dispatched.
Product : My second purchase of this particular frame and have bought others from this company. Great products, good value.

Multiframe: R957 - 85mm Bright gold decorative (high pattern)

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  • Multiframe: R754 - 23mm Senza blue silver line
  • Multiframe: J12 - 21mm Flat solid oak
  • Multiframe: R752 - 32mm Flat bronze
  • Multiframe: A30 - 20mm Painted grain black
  • Frame: R1099 - 24mm Gold bamboo (high pattern)
  • Frame: J14 - 38mm Slight reverse curved oak
Product:++

Beautiful frame for a brilliant price . Will definitely be buying from this company again . Delivery was also very quick

Frame: J96 - 23mm Flat smooth brushed black

Service:5Product:++

Service rating : Easy website to use. Framed, nearly 100cm in height was well packaged and delivery was very quick.
Product : Very nice looking frame. Well packaged and prompt service. My go to framers.

Frame: R68 - 25mm Vichy red mottle gold, burgundy band

Product:+

Would never choose plexiglass again - so difficult to clean and mount the picture free of dust and minute particles.

Frame: R728 - 38mm Painted vintage white wash

Product:++

Frame: J96 - 23mm Flat smooth brushed black

Service:5Product:++

Service rating : Good quality frames and mounts
Easy to use website
Fast delivery
Product : I have used Picture Frame Express for a number of years. Always a great product that is properly packaged.
Will be using again!

Frame: R102 - 52mm Painted grain reverse step matt white

Service:5Product:++

Service rating : Fast
Product : Nice frame well made and reasonably priced

Frame: J12 - 21mm Flat solid oak

Service:5Product:++

Service rating : Excellent!
Product : Frame is good quality for the price. The mount and frame were made to the exact measurements given and the picture fits perfectly. It was packed well and delivered by a reputable courier.
I would definitely order again from here.

Frame: J90 - 30mm Flat painted grain black

Service:5Product:++

Service rating : Good service. Arrived within a week. Would recommend
Product : Perfect exactly what I was wanting. Great service too!

Multiframe: P7 - 20mm Medium teak gold line

Service:5Product:++

Service rating : Excellent - website is easy to use, and frame delivered quickly
Product : Ordered a custom frame to fit 2 vintage maps, with specific and different sized cutouts in the mount. I was impressed by the options for frame design and mount colours. Order was very reasonably priced compared to local custom framers I have used. Frame arrived in 10 days. Looks great, very happy and will use again.

Frame: C32 - 40mm Light gold leaf and lines

Service:5Product:++

Service rating : Excellent service. Frame was well made, good value for money and well packaged
Product : Excellent quality and good value for money

Mount: Pure white-sw23

Service:5Product:++

Service rating : Absolutely amazing service.
Product : I'm a professional artist. I've ordered 2 frames and a mount from them over the last few months. The quality of the materials and the craftsmanship are second to none. I would 100% recommend them to anyone.

Frame: R802 - 20mm Painted grain pink

Product:++

Easy to order and easy to fit.

Frame: J25 - 20mm Flat ash with slight rounded edges

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  • Frame: J15 - 15mm Flat oak with slight rounded edges
Service:5Product:++

Service rating : I’ve bought a number of frames from picture frames express now and they have all been perfect. I love the flexibility of being able to choose a frame I like and a mount in a specific colour, knowing that my picture will fit perfectly. Also can’t fault the communication with delivery. Strongly recommend.
Product : I’ve bought a number of frames from picture frames express now and they have all been perfect. I love the flexibility of being able to choose a frame I like and a mount in a specific colour, knowing that my picture will fit perfectly. Also can’t fault the communication with delivery. Strongly recommend.

Multiframe: R1066 - 32mm Flat oak slightly rounded edges

Service:5Product:++

Service rating : Brilliant service 👌🏻
Product : Absolutely delighted with this frame. Arrived in perfect condition. Did exactly as detailed in your advertising. Would recommend your picture framing to all my friends etc.

Frame: N91 - 47mm Green mottled marble gold line

Service:5Product:++

Service rating : Easy to order and quickly delivered
Excellent service
Product : Lovely looking frame which was delivered quickly

Frame: J14 - 38mm Slight reverse curved oak

Service:5Product:++

Service rating : Excellent service
Product : Ordered oak frame. Exactly what I wanted. Had to e mail about address change and this was dealt with promptly. Would recommend this company

Frame: J12 - 21mm Flat solid oak

Service:5Product:++

Service rating : Excellent service and quality
Product : Excellent quality and service

Frame: A30 - 20mm Painted grain black

Product:++

Great frame for the price. Speedy delivery

Frame: R991 - 20mm Painted grain white

Service:5Product:++

Service rating : Very professional.
Product : Good quality frames at competitive prices. Very speedy service.

Standard Frame: J12 - 21mm Flat solid oak

Service:5Product:++

Service rating : Will definitely use this company again!
Product : Great service, excellent frame!

Mount: Iced white ingres-3973

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  • Accessory: Brown tape - 38mm x 50mtr
Service:5Product:++

Service rating : The service was good
Product : The mounts were good quality, and, importantly, very well packaged ensuring they arrived undamaged.

Mount: Pale ivory ingres-3987

Service:4Product:+

Service rating : Good range and a reasonable price. The delivery time was pretty long though - more than I expected.
Product : Decent product at a fair price. It's always hard to tell colours from a monitor, but the actual frame is reasonably close.

Frame: N75 - 30mm Flat oak rounded back edge

Service:5Product:++

Service rating : Fast service.
Product : Lovely frame , the picture looks great I this.
The mount is also just right. I have used this company for a lot of my work and they always do a great job!

Frame: J6 - 37mm Flat oak rounded back edge

Service:5Product:++

Good

Frame: P20 - 20mm Flat smooth matt white

Service:5Product:++

Service rating : Excellent service, very promt delivery and frames are packed really well for delivery so no damage.
Product : I've ordered several frames from frames express and all have been excellent. The most recent P20 white matte were perfect for some artwork I wanted to frame, the frames are well made and good quality, excellent company, easy to order from the website,plenty of choice and delivery promt, very pleased.

Standard Frame: CF550 - 14mm Smooth white - 42mm depth

Service:5Product:++

Service rating : Speedy service, perfect fit, top quality and good value. Will definitely be using Frame Express again in the future
Product : Speedy service, perfect fit and top quality. Will definitely be buying more frames from Frames Express in the future.

Frame: R908 - 70mm Painted grain reverse step black

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  • Frame: R1053 - 70mm painted grain mahogany gold line
Product:++

My order was delt with Quickly and was packed well. I received my frames
in perfect condition .

Frame: J32 - 20mm Reverse green double gold line

  • Customer also bought: .... :
  • Frame: R476 - 70mm Alora burnushed gold gold
Service:5Product:++

Service rating : Had questions on a frame type with upfront technical discussion
Product : perfected fitted based upon the measurements. Very well packaged.

Mount: Bottle-8018

Service:5Product:++

Service rating : Excellent
Product : 5 star

Frame: J96 - 23mm Flat smooth brushed black

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  • Frame: R357 - 75mm Antique gold with faint join line gold leaf
Service:5Product:++

Service rating : Fast and efficient
Product : These frames are excellent, very well made and well packaged. Customers have to make absolutely sure you get the measurements right because you will get exactly what you asked for. I recommend having two people do it so that the second person can check. Assembly is very easy. And the whole thing is so much cheaper than going to a frame shop. Highly recommended.

Standard Frame: R993 - 20mm Painted grain grey

Service:5Product:++

Service rating : So easy to order and quick delivery. Very well packed. Website gives instructions on How to Measure and I believe there is an option for contacting them if you need advice.
Product : The quality of the frame was excellent. Very well packed and secure in the box. Perfect size for the print. Lovely colour and matched the colour shown online. Quick delivery. I will definitely use Frame Express again.

Frame: A30 - 20mm Painted grain black

Product:++

Frame: R308 - 32mm Rounded grain walnut

Product:++

Very nice walnut frame - well-made, reasonably priced, and
promptly despatched.

Frame: R788 - 50mm Brompton painted white

Product:++

Great quality products competitively priced, and excellent speedy, friendly and efficient customer service.

Frame: AL - P34 - 004 - 5mm Flat frosted silver

Service:5Product:++

Service rating : All people I spoke to very knowledgeable and gave me accurate information. Did what they promised. Team appeared to share info as I didn't have to repeat much detail about my order each time I needed to contact them.
Product : Very helpful on the phone. Met a tight deadline. Answered my emails promptly. Packed the frames very securely so they were in perfect condition when they got to me. Superb frames.

Frame: R345 - 20mm Painted grain Light oyster grey

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  • Frame: C8 - 65mm Victorian dark oak gold line
  • Frame: R777 - 52mm Painted dark grey with silver lines
Product:++

Frame: R732 - 38mm Regency style black and silver

Product:++

Excellent service

Standard Frame: CF771 - 12mm Antique silver face / mottled side - 32mm depth

  • Customer also bought: .... :
  • Frame: N91 - 47mm Green mottled marble gold line
  • Frame: R671 - 64mm Brooklyn vintage painted white over sea blue
  • Frame: R112 - 80mm Georgian gold and brown burnish
  • Frame: R912 - 38mm Painted vintage brown
Product:++

We’ve used picture frames express quite a few times and they have been exceptional quality every time, with not a single fault.
Delivery has been speedy and efficient, frames made to exact requirements with a beautiful finish and packaged extremely well.
We would definitely recommend this company, very professional.
Many thanks

Standard Frame: CF113 - 10mm Painted grain white - 22mm depth

Service:5Product:++

Service rating : Impeccable
Product : These guys always give a superb service. This time around, lead time was a little longer than usual, but that shows they are in demand, which is how it should be. Quality and finish are always superb, and the price very attractive. Delivery is by the company themselves (not a third-party courier) and is friendly and efficient,with great communication.

Mount: Pure white-sw23

Service:5Product:++

Service rating : Mounts arrived quickly & safely.
Product : Good quality mounts cut to size - ideal for non standard sizes - I have used these many times & always been pleased.

Standard Frame: CF661 - 25mm Painted grain black - 28mm depth

Service:5Product:++

Service rating : First rate, as described in main review.
Product : Picture Frames Express are now my 'go to' company for framing. Took me a while to fathom how the online system worked, but it's straightforward really. They are super fast, super accurate, great quality and frames are well packed with all bits n pieces needed to complete the job. I generally use float frames and would like to see some wider frame sizes, even for small paintings. They can really make a 'statement' to the way a small painting is presented and perceived.

Frame: R106 - 52mm Painted grain reverse step black

Service:5Product:++

Service rating : Speedy delivery and quality product
Product : third frame I purchased from these guys and very happy.

Standard Frame: R540 - 44mm Distressed Antique gold

Service:5Product:++

Service rating : Excellent service
Product : Excellent and well made product and I will definitely purchase from this company again. Very fast and well wrapped delivery. Five stars all the way.

Frame: N75 - 30mm Flat oak rounded back edge

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  • Mount: Vanilla-8701
Product:++

Good quality item and exactly as described.

Frame: R1096 - 15mm Oak (veneer)

Service:5Product:++

Service rating : Really good quality frame. Arrived in perfect condition, delivered on time.
Product : Great frame, easy to order delivered quickly.

Frame: A36 - 12mm Graphite silver

Service:5Product:++

Service rating : Fast efficient.
Product : Good quality, fast efficient service.

Frame: J43 - 20mm Flat smooth black

  • Customer also bought: .... :
  • Frame: J12 - 21mm Flat solid oak
Service:5Product:++

Service rating : Excellent service - Lucy was brilliant in ironing out my errors in ordering
Product : Great Frame - as always from PFE....

Frame: K5 - 34mm Rounded beech

Service:5Product:++

Service rating : Good efficient service.
Product : Really nice colour wood. Perfect size.

Frame: P20 - 20mm Flat smooth matt white

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  • Frame: C59 - 23mm Smooth cushioned black
  • Mount: Cloud-8050
Service:5Product:++

Service rating : good
Product : Minimalist, not too overpowering frames with Ingres white mounts allowed my lino prints shine.

Frame: AL - P269 - 003 - 10mm Polished silver

Product:++

Mount: White - 058977

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  • Mount: White-3301
Service:5Product:++

Service rating : great service. fast response
Product : great product and service

Frame: R1044 - 28mm Flat distresed gunmetal / black sides

Product:++

Great product Great service

Frame: N75 - 30mm Flat oak rounded back edge

Product:++

Ordered five frames, all arrived safely, well packed and as always excellent quality.

My only warning would be they used Parcelforce for delivery, who were very unhelpful.

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