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Customer Feedback

FeeFo Feedback

Feedback for Picture Frames Express has been compiled from 615 customer reviews

Date Product Score Customer Comment

Frame: N39 - 20mm Antique spotted black with a double gold line


Service rating : The website is easy to use, their prices are just that bit better than the competition, the quality is second to none, fast turnaround and excellent communications. Unbeatable!
Product : The frame and service were perfect as usual!

Mount: Dawn mist-8628


Service rating : Third time I have used Picture Frames Express for mounts and backing boards. Their mount app works well showing an image of mount and aperture in any colour. Delivery arrived in 48 hours with standard charges. Product quality excellent.
Product : Well cut mounts, safely delivered.

Frame: R327 - 45mm Shabby Chic pale blue over cracked brown (resin)


Service rating : Fast service.
Product : The frame itself was lovely. Well priced. The aperture of the mount was slightly smaller than I'd asked for meaning it overlapped the picture by a few millimetres more than I wanted.

Frame: B1 - 32mm Flat pitted grain brown


Service rating : Very impressed with this company.
Website very easy and straightforward to use.
The frames I ordered were the perfect size and good quality.
Delivery was very quick too.
I would definitely use them again
Product : Great company.
Lovely look frame, goes very well with rustic oak furniture

Frame: BX44 - 24mm Old bronze with black back edge 19mm pine box


Service rating : I needed a frame for a piece of cross-stitch which needed space between it and the plexiglass (not actual glass). I rang for advice and was guided through the options available. We discussed how a box frame might work, the colours available - I was able to look online whilst discussing this - and what size margin around the cross-stitch piece would be required so that it would fit, with the caveat that it wasn’t down to an exact mil measurement but I was happy with that that as I was stretching the piece onto backing card and I wasn’t expecting my end piece to be perfect for size! I completed the order online. The frame arrived much more quickly than I was expecting and was exactly what I needed. My work did fit in perfectly (phew) and the box frame was ideal. I was delighted to see my work displayed on the wall at last after so long working on it! Excellent value for money for a bespoke service.
Product : The box frame was ideal for displaying my piece of cross-stitch work which needed bespoke sizing. I was a bit flummoxed by the protective plastic sheeting that needed to be removed from the plexiglass as one side was obvious, the other not so but that was down to me not the product! The plexiglass is as good as proper glass in my opinion but much lighter and obviously more practical to post. The frame was easy to disassemble and put back together with my work inside. It is well made and looks great.

Mount: Soft white-Aq1


The service I received was prompt and the person I spoke to on the phone was extremely helpful. I have used them twice now and would do so again. Their product was first class and I would not hesitate to recommend them.

Frame: R106 - 52mm Painted grain reverse step black


Service rating : I love the user-friendliness of the website and the fact that you get an example image of what you've ordered. The goods are of exceptional quality, well packaged and fast delivery. Used PFE many times and my family use them too now.
Product : Picture look amazing in the frame. Love it!

Frame: R561 - 50mm Painted grey over white

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  • Frame: R602 - 28mm Painted slate wash over chalk

Service rating : I am a complete convert to this company. The interactive website makes it so easy to see how a frame will work with a particular picture, and each frame I have ordered has been neatly constructed and swiftly delivered. Very reasonable prices too.
Product : Just what I wanted cfghsdr

Multiframe: R390 - 30mm Scooped silver pewter


Service rating : Good quality product, received very quickly. Would ideally have liked to order an even bigger frame but the website would not let me. Will certainly use them again!
Product : See customer experience comments

Frame: AL - P262 - 003 - 30mm Flat highly polished silver


Great service and a quality product. Very please will use again

Standard Frame: R144 - 34mm Flat deep oak


Service rating : Very impressed with the ordering procedure, quality of product & prompt delIvery
Product : Great quality product that suits my needs.

Multiframe: R377 - 35mm Minerve silver and stone


Service rating : Was kept informed at all times as top progress of frame and delivery
Product : Web site for ordering was easy to use, the finished product is superb. Very pleased with it

Multiframe: R605 - 42mm Scooped high gloss black


Service rating : Good service, would buy from them again
Product : I designed my frame, got what i wanted!

Frame: R72 - 29mm Flat oak slight chamfered edges


Service rating : This is now my third beautifully made frame, constructed with the usual precision and to a high standard throughout. Delivery in record time, but not at the expense of quality, extremely well packed as well. Wholeheartedly recommended.
Product : All of what I sated in my other review carries over to this order. Great quality throughout and total satisfaction...

Frame: R595 - 27mm Smooth flat rounded black


Frames were perfect, delivery was quick, would of liked a choice of different front glasses/plastics

Frame: R83 - 29mm Alsace antique silver (resin)


Service rating : Good quality, very happy purchase!
Product : Looks excellent! I love it!

Frame: R443 - 38mm Painted ebony over burnished silver


Service rating : Brilliant service. Prompt and helpful. The frames themselves were of great quality and beautifully designed.
Product : Brilliant frame, beautiful.

Frame: R457 - 55mm Reverse burnished silver over black

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  • Frame: R682 - 38mm Scooped smooth black

Service rating : The picture frames I ordered were perfect. Careful measuring means I can transform a picture just by changing the frame. I have use PFE before and would use them again.
Product : Very happy - perfect fit for a much loved picture

Standard Frame: R85 - 38mm Flat grain black ash wrap (mdf)


Service rating : It is brilliant to get frames made to measure, quality of finish is excellent, I will now not shop anywhere else!
Product : Very easy to use website and quick delivery

Mount: Sage-8034

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  • Mount: Slate-8159
  • Mount: Pastel green-8426
  • Mount: Guacamole-8416
  • Accessory: x 5 - Double hook and pin

Service rating : Useful being able to order samples, as it’s difficult to get colour ‘matches’ from the website.
All mounts arrived quickly as exactly as specified.
Well packaged to protect mounts in transit.
Product : Excellent. Mount as specified.

Frame: K26 - 50mm Cobweb Gold (c)

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  • Mount: Soft white-Aq1

Service rating : Perfect frames, just as I hoped they’d be.
Product : Perfect frame, just as I hoped it would be.

Frame: R626 - 23mm Brushed gold with black edges

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  • Accessory: Conservation tape - 25mm x 66mtr

Great to be able to specify a frame size to fit my photo. Good quality, right price!

Frame: AL - P179 - 471 - 12mm Flat satin brushed slate


Service rating : Service was excellent, product is custom made and arrived ahead of schedule - very pleased.
Product : Excellent high quality frame that looks beautiful and stylish around my picture.

Mount: Charcoal-8010

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  • Mount: Smoke-8026

good friendly service... had to use the phone as there was an online problem, but easily resolved and the mounts were really excellent and arrived quickly.

will use again.

Frame: R201 - 25mm Smooth black with sloped silver hessian detail


Service rating : Hi, I have a job finding frames suitable for artwork the depth of the rebate if its less than 12mm not much good for art, glass+mount+artwork+backing card+ back board=10mm+ another 2mm if you have a double mount, frames suitable of 25mm wide or less specially gold are none existent,
thankyou Russell,
Product : nice frame rebate depth nice, width nice, looks good finished image attached 32x36ins, Russell,

Frame: R469 - 95mm Gunmetal ornate verona (resin)


Service rating : Service was fantastic. Very fast delivery. The frame is outstanding. Very happy indeed.
Product : Quality of frame is brilliant. Very eye catching also. Extremely fast delivery.
Simply perfect.

Multiframe: A37 - 12mm Graphite grey


Service rating : The product as easy to order, is of good quality and really good value for money and was delivered quickly. I would use this company again
Product : Excellent and good value for money

Frame: E21 - 40mm Graphite silver


The process of picking frame and mount was very easy and allowed for awkward sizes.

Frame: R327 - 45mm Shabby Chic pale blue over cracked brown (resin)


Service rating : Excellent service, quality of frame good for price and express delivery.
Product : Good quality,and fairly priced .
Express delivery

Frame: C63 - 15mm Smooth cushion black


Service rating : Always great service from them. Item came quickly, the website is fantastic to use and well packaged
Product : Great quality frame, easy to open and fit picture and good quality

Multiframe: J12 - 22mm Flat oak with slight rounded edges

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  • Frame: J12 - 22mm Flat oak with slight rounded edges

Great service and lovely frames. One had been slightly chipped in transit but was sorted within 24hours.

Frame: R189 - 70mm Ivory with very pale burnished gold


Good quality and reliable service

Multiframe: R105 - 30mm Painted grain reverse step black


Service rating : Efficient, good website, good choice of frames
Product : Nice frame but expected glass not Perspex so felt overpriced for item

Standard Frame: R688 - 38mm Flat grain grey


Service rating : Swift despatch and accurate management of my order
Product : Colour matched to the sample viewed online

Frame: R144 - 34mm Flat deep oak


Service rating : Great service and quality frame. Would recommend
Product : Perfect fit for my painting. Looks stunning in this frame

Frame: R387 - 45mm Shabby chic off white (resin)


Service rating : I am so impressed with the beautiful frame from Frame Express, I was nervous that it would be the wrong size but the site was easy to use and explained the measurement was my picture size so it fitted perfectly. A great price for a quality item.
Product : I couldn't be happier with the beautiful frame I ordered, it compliments my painting perfectly, was easy to fit and easy to order. There were so many frames to choose from but I am very, very happy with the one I choose. I think it is great value for money too.

Multiframe: A30 - 20mm Painted grain black


Service rating : Brilliant product. I was so pleased with ,y frame as I hadn’t been able to find one exactly how I wanted it anywhere else.
Good communication too as there was a small issue with payment details.
Once sorted my frame arrived quickly. Well packaged.
Product : Perfect. Exactly what I wanted

Standard Frame: A35 - 26mm High Top Brown Gold Line


Service rating : Frame is perfect very quick......will certainly be getting my next frame from you
Product : I have told you why on previous page

Standard Frame: R381 - 60mm Reverse fluted anthrcite grey


This is the second frame like this that I have bought because I was so pleased with the first frame. But the second frame was very disappointing- the corner mitre joints were not flush at the correct angle and all four corners had clear daylight through them. When put on the wall it was worse as you could see the light wall thru the cracks in the dark frame. The only reason it has not been returned is because I had put a picture in it before realizing the problem.

On 09-Apr-2018 the supplier responded:
Hello, many apologies, all frames should have tight corners and this is not acceptable !
We do note though you have not made contact with us for us to get this fixed ?
Please make contact by direct email with images of the issues and as policy we will get a new frame manufactured and sent out to you immediately.

Frame: R404 - 40mm Flat light birch (veneer)

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  • Accessory: Conservation tape - 25mm x 66mtr

Frames are fab, delivery fast, thanks so much guys will use you again.

Frame: P39 - 74mm Savignon silver (high pattern)


Service rating : Great service
Product : Quick delivery , lovely frames,well made

Standard Frame: K81 - 28mm Sloped white grain wash


Service rating : The actual frame was excellent, the delivery was speedy and the online process was simple, however the postage costs were ridiculously high (more expensive than the frame) and it was packaged in a huge box which was unnecessary. If you sort out the post and packaging I would thoroughly recommend your service. I just had had real problems finding the dimensions elsewhere 10 x 10 inches.
Product : Its perfect in size and finish is good

Mount: Bright white-371

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  • Standard Frame: R178 - 32mm Flat cream drfitwood
  • Accessory: Acid free - Backing

Service rating : The two frames and one mount were perfect for our paintings of Cornwall scenes. We are very pleased with the overall result.
Product : Efficient quick service and perfect fit for paintings,

Frame: P4 - 85mm Avignon smooth black


Service rating : Excellent product and service.
Product : Excellent quality. As shown in description. My third frame from them.

Frame: C59 - 23mm Smooth cushioned black


Speedy delivery and very happy with the frame.
Just one negative comment .The frame was packed in a very large box and should have been sent in much smaller packaging

Frame: R347 - 20mm Painted grain Light stone grey


Service rating : Perfectly made frames made to exact size and delivered on time. Highly recommend this operation.
Product : Very nice product and beautifully made.

Frame: C59 - 23mm Smooth cushioned black

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  • Frame: R214 - 20mm Flat dark brown grain
  • Frame: R656 - 30mm Dark over light brown burnish (resin)
  • Frame: Bx10 - 20mm Painted grain white 9mm white box
  • Frame: C18 - 15mm Double gold line teak
  • Frame: D18 - 10mm Rounded dark brown

Very good products, excellent prices, easy to order, quick delivery; its why I keep using Picture Frame Express' service!

Mount: Champagne-076

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  • Frame: J12 - 22mm Flat oak with slight rounded edges

Service rating : Very quick turnaround. Excellent quality materials very accurately made. Very carefully and securely packaged. Easy to home-assemble
Product : Nice colour v accurately cut

Frame: J6 - 40mm Flat oak rounded back edge


Service rating : Excellent service, top quality.
Product : Top quality product, highly recommended

Frame: R614 - 23mm Mono smooth black line bevel back


Service rating : Just a good service would recommend to friends
Product : It's a good quality happy with it looks good

Frame: P43 - 60mm Dark oak stain reverse lip


Service rating : frame was spot on easy to use web site and easy to work out exactly what I needed
Product : great quality service andasy to use web site

Frame: R427 - 54mm Reverse step obeche


Service rating : Excellent
Product : Slight knot effect on wood but being wood this is only natural when everything considered.

Mount: Grape-3890

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  • Standard Frame: AL - P273 - 004 - 5mm Flat frosted silver

Service rating : Great quality very well packed, the perfect fit for my prints
Product : Fitted my frame and poster perfectly

Frame: R695 - 40mm walnut parquet black edge (veneer)


Service rating : Perfect service, especially as I initially got my measurements wrong and had to correct them in a panic telephone call.
Product : Excellent product, absolutely delighted.

Frame: P9 - 23mm Red mahogany gold line

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  • Accessory: Microfibre cloth - 170ml - Acrylic cleaning solution

Speedy service and delivery.
Frames look nice and made well.
Large range of mouldings and mounts to choose from and easy online selection

Frame: R347 - 20mm Painted grain Light stone grey

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  • Mount: Cream ingres-8048
  • Frame: R668 - 18mm Painted midnight blue

Prompt delivery. great website

Frame: R614 - 23mm Mono smooth black line bevel back


Service rating : Just as orders and delivered in plenty of time, no waiting about wondering if things will be done in time.
Product : Good value and quick delivery

Standard Frame: R630 - 24mm Old silver with black back edge


Service rating : Easy to order to a bespoke size, well packaged and protected, really nicely made frame, perfect for my new Rodney Matthews print,
Product : Quality product, just as photos on site

Standard Frame: R188 - 47mm Antique gold with faint crackle effect gold leaf


Service rating : I am delighted with my picture frame. The whole process of choosing the frame and getting the size I wanted was very easy. And once I had placed the order it arrived within a couple of days. Also the price was so much better than going to a picture framing store.
Product : The quality of the frame is excellent and the finish perfect. It is actually better than I hoped for. There is always an element of risk buying something like this on line, but I really am delighted and would certainly use the company again.

Frame: J37 - 45mm Cream wash


Service rating : Really helpful and quick customer service and the delivery arrived promptly
Product : Great condition and colour was spot on how it was shown on the website

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