Customer Feedback

Very very impressed with the black 7mm frame, looks fantastic and the quality is excellent. There’s only one thing that I was Unhappy with and that was once I placed the order there was no timescale given for delivery. We were just waiting to hear when it would arrive. Otherwise very happy.

Service rating : The website was easy to use. There was plenty of choice at a good price. The quality of the frame was fantastic as was the packaging and delivery.
Product : We were really pleased with our picture frame. We purchased a lovely painting from a local artist for a wedding present for our daughter but had no idea about framing.
Picture Frames Express were excellent and made the process of measuring and purchasing really easy.
The frame arrived extremely well boxed and wrapped a few days later and our picture fitted in perfectly.
Will definitely be buying more frames from them in the future.

Excellent service

Service rating : Excellent service. I had a made to order frame and mount . Took about a week.
Product : Lovely frame. I like a double mount. It’s so easy to order from the website and comes very well packaged. Would highly recommend.

As Above

Service rating : The service was very straightforward and professional. The whole process went smoothly without any problems and l received my frame in the exact measurements that l submitted. Really good price for the quality frame. Highly recommended seller.
Product : Very easy to choose a frame from the large selection and get a quote immediately. Payment was simple and processed with no problems. Beautiful assembled frame arrived really quickly and was very well packaged. Definitely recommend this company 👍🏻😊

Service rating : These are quality frames at great prices.
Easy to use order system allows you to get exactly what you want. Fantastic variety of styles, sizes and colours means you can’t go wrong.
Delivery was very quick too, considering it’s a bespoke service.
Would definitely recommend.
Product : These are quality frames at great prices.
Easy to use order system allows you to get exactly what you want. Fantastic variety of styles, sizes and colours means you can’t go wrong.
Would
Definitely recommend.

A bold, wide frame that shows off larger artwork to advantage. Good quality.

Service rating : It was easy to use your website to specify the size of frame I wanted and the other materials required. The delivery was prompt and the package was very well packaged. I was pleased with the quality of the frame materials and the instructions on assembling the frames were clear and easy to follow.
Product : It was easy to use your website to specify the size of frame I wanted and the other materials required. The delivery was prompt and the package was very well packaged. I was pleased with the quality of the frame materials and the instructions on assembling the frames were clear and easy to follow.

Service rating : Very good
Product : Good quality and excellent package. Quick delivery.

Service rating : Good quality always
Product : I always buy this frame when needed and will definitely buy again in the future.

Good quality, product is excellently packaged

Service rating : Excellent. Fast and well parcelled up.
Product : Looks really good. Very easy to frame picture.

Service rating : The picture frame was made and delivered in a short time.
The website was easy to use.
The frame was the exact measurements I gave.
Product : I'm really pleased with the picture frame. The quality of the wood is excellent and the design and construction is good.
The frame was well packaged, every care was taken to ensure the frame arrived in first class condition.
I have recommended Picture Frame Express to my son.

Service rating : The service is excellent and given the frames are made to measure it’s a quick turn around from order to delivery. Securely boxed and protected so my frame arrived in perfect condition
Product : IT’s quality framing that perfectly matches what I wanted. There is a great selection to choose frame and pricing is good, I am really pleased with the results

Service rating : arrived very promptly.
Product : fitted my picture perfectly. didn't expect a lot for the price but it will be perfect hung up on the wall.

Service rating : Prompt.
Product : Frame perfect, service prompt but let down by Parcel Force who seem to be unable to deliver even on the day agreed!

Have ordered one before so had no doubts about again. Good service and an excellent product. Fits perfectly.

Good product. Fast delivery

Service rating : Very helpful sales team
Product : These frames look great, and arrived on time. Easy enough to screw the painting into the frame. My painting is now hanging in the gallery looking very nice in the frame.

It arrived in perfect condition and is an excellent fit for my picture.

Service rating : Good communication and delivery service. Very well packaged to keep the frame safe and secure.
Product : Great quality and professional service
Highly recommended

Service rating : Good
Product : Excellent value anc quality

Service rating : ideal packaging - website easy to use
Product : Ideal transaction - very good packaging - frame securely made and design just as expected

Service rating : very happy with the service. I needed a cost effective way to frame a few things to put up in my office. They were specific sizes so couldn't buy frames from the high street and a framer would have cost way more. Once I worked out how to order and get the sizing right it was great. I can now proudly display some of my work in my office
Product : very happy with my purchase. I wanted to print and frame some of my photography work and put it on the walls in my office

Service rating : Great quality
Product : Brilliant quality

Quite expensive for the quality and delivery was slow

As Above

The frame complimented my picture perfectly

Service rating : Always fast efficient service
Product : This is my go to frame. I am a professional artist and use this as a standard frame. It is great quality with a subtle soft white colour.
I mount board floating in this frame so have to add small wood blocks but still it is the best I have found

Service rating : Great all round
Product : Very happy with the products I received.

Fast delivery and high quality frames and mounts.

Service rating : Most aspects are very good, only delivery is a little slow compared with other retailers.
Product : Beautiful frame, just as depicted and to my dimensions. Very reasonable price too.

Service rating : Huge selection of frames. Quick delivery, well packaged. Reasonable prices.
Product : Nice, well made frame. This is a good looking wooden frame which is the exact measurements I required. Delivery was quick and very safely packaged.

Quality frame and mount, delivered safely on time. Easy to use website, affordable prices.

Prompt. Good service.

Service rating : Excellent
Product : Good service, excellent range of product options, quick delivery, secure packaging, and reasonable pricing

Well made frames with good value for money - communication also excellent

Quality producr

Service rating : The website was superb. Full of helpful options which enabled me to get the frame just right. No other frame website came close. Delivery was good and the frame arrived safely
Product : Well made. Website for choosing the frame was excellent. It included many helpfl options for getting the frame just right

Service rating : Excellent and professional service!
Product : I buy my frames from Picture Frame Express every year, haven't come across anyone with better prices.

These metal frames are very slick and go very well with my bright screenprints.

The downside is they scratch easily and can't be repaired as far as I know. The corners are very sharp and its easy to get cuts on your fingers. However the look really good, I got some wooden frames priced up the other day it would be £57, same size in this frame was £23. When you are getting many frames for an exhibition these frames are life saver!

Service rating : Perfect
Product : Very smart and exactly as we hoped for, frames our picture perfectly

Service rating : Service was quick this time but the lack of order status update by email can be a problem.
Product : Good service and good quality frames. Protective packing for shipment is excellent.
Frames Express could improve by emailing status of order information.

Service rating : Great customer service. I emailed to check on delivery and received a prompt reply.
Product : The frame arrived really well packaged, in a huge box, with lots of protection material around it. When I first read the instructions on how to put my print into the frame, I was a bit confused. It's certainly not the usual sliding clips, remove the back, insert the print and you're done. I eventually sussed it out and my print looks great. I was worried about my measurements, but it's a perfect fit. Will definitely be using Frames Express again.

Service rating : When I rang to enquire about some backing board details, the lady was very helpful. I got through to her with the minimum of delays, which was fantastic. The box Frame arrived much more quickly than I thought it would. It was very well packaged and in a good condition.
Product : My box frame is exactly the right size, is beautifully made and arrived very quickly, with all the fittings ready to use. I couldn't recommend the firm highly enough

Service rating : Prompt delivery in very good packaging. Excellent value. I’m a regular customer.
Product : Another excellent frame from Frames Express. This is my third order of this type of frame.

Excellent condition and quality frame. Excellent package quick delivery.

Service rating : Brilliant.
Product : Excellent frames and fantastic service.

Service rating : As previous submission.
Product : As with previous orders, the frames come very well packaged. Although the 5 wooden frames had a couple of small dents and chips, this isn't really a concern for me because I give them several coats of paint. In the past I have been sent the wrong colour frames but these were quickly replaced. I had a problem with the Royal Mail courier service who gave me 2 different delivery times on a Friday only to be told that they were then unable to deliver. The frames eventually came on Monday, which for me was too late to frame my paintings.
However, the price of these frames is excellent.

Service rating : Excellent service, and very helpful.
Product : I have had several frames made by this company in the past few years, and they are always perfect, well made, and exactly to the measurements I supply. On this occasion I realised I'd made a mistake in my measurements after I'd ordered, so I contacted them, they made the alterations for me with no fuss or bother and were very kind. Fast delivery, within a week, and very carefully packaged.

Service rating : Quick and easy to use
Product : Great value
Easy to assemble

Service rating : Very good, quick delivery
Product : Very well made and quick delivery.

Service rating : Arrived quickly and undamaged (it was well packed)
Product : A beautiful frame that suits my study perfectly - it was cheaper than alternatives from other companies and looks better. I’m very happy!

Received items very quickly

Good, efficiently packaged arrived beautifully unmarked.

Service rating : Excellent. Will use again.
Product : I love the frame. Just perfect. Thank you.