Computers have different graphic capabilitys, monitors and settings all of which will effect the image.
If colour / tone / etc is critical we strongly advise an actual sample of the product is requested before an order is placed.
If we are out of stock of anything it’s normal to have the item back in stock within a couple of working days.
As a guide, frame dimensions are accurate to within 5mm and mounts to within 2mm.
If you are repeating an order we cannot guarantee frame or moulding sizes and or Mount colour to be 100% identical as previously supplied even if the product code is identical.
We also reserve the right to increase or reduce the overall size of the frame and / or mount to make the openings required fit and look in proportion. We would never reduce or increase the opening sizes, as we know for you this is the critical part of the product.
It is very important to note
The image of a frame and multi mount combination displayed on line is for representation only and may not be to scale. If a certain layout is critical, a diagram needs to be supplied to us with every possible detail. Contact us and we will advise.
If you scan or photograph a piece of the frame, e-mail it or post it to us along with your actual requirement, we will be happy to advise.
Our current stock, prices and products available are shown online.
If you require chevrons (corner pieces)
for a gallery or display board we charge for 500mm of the material.
Any complete frame samples are charged at list price.
A maximum of five picture frame samples excluding chevrons can be refunded against one single order with a paid total minimum of £ 125.00 excluding shipping and VAT, mount samples are non-refundable.
To order samples, e-mail the product code
and description along with your name and full delivery address.
*Samples for delivery outside of the mainland UK will be charged as above +70% of the value of the lowest cost shipping option to the delivery location and is un-refundable.
If glass is used and does break in transit it’s highly likely that the glass will damage the frame and anything else within the same parcel which would be very dangerous and the fact is ‘ Plexiglas ‘ is, in our opinion so good it is an unnecessary risk to take.
We only supply genuine PLEXIGLAS® XT 0A000 (20070) manufactured by Rohm. This material is the highest quality available and offers approximately 7 times more UV protection than glass.
This material should not be mixed up with styrene or acrylic sheet which is the material that most department stores, certain other picture frame websites and a certain four lettered company company from Sweden use !
With all of this in mind and you really do require glass, we will do as we are asked on the understanding
that you accept all risk of damage and or breakage in transit.
If you are prepared to accept this risk, please place your order as normal and then e-mail or include the instruction in the special instructions box.
For orders where we use our own delivery drivers or orders to be picked up in person, using glass presents no problem.