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Information Centre

If you have a question about picture framing...

Privacy and Security

Frame express picture framers LTD is committed to ensuring that your privacy is protected in line with the
General Data Protection Regulations.

What information we collect from the details forms on our website and quotation system:-

  • Contact name
  • Shipping Address
  • Billing address (if applicable)
  • Contact telephone number
  • E-mail address

What we do with the information we gather:-

We will only use the information when directly linked to a specific transaction / quotation

  • To manufacture the order
  • To ship the order
  • To make contact with you regarding the order
  • To make contact with you to leave feedback for the order
  • If you ask to be added to our newsletter database your name and e-mail address will
    be logged in our email marketing system Campaign Monitor (see details below).

Security
We are committed to ensuring the security of any information you provide to us. We have safeguarding procedures in place to ensure your information is secure including electronic security and company procedures.

  • All interactions are encrypted using 2048 bit encryption.
  • We do not store or collect payment information.
  • We are ‘ PCI Compliant ‘ this is an incentive being operated by all major credit card brands to routinely test web servers to ensure the integrity of the server and the security in operation to ensure that the most up to date security measures are in operation.

Campaign Monitor
We use Campaign Monitor to send out our newsletters and this provides you with absolute control of how we use your data. You can unsubscribed from our monthly email by clicking the prominent unsubscribe button on the email.

You can find details of Campaign Monitors privacy policy here.

What is a Cookie?
A cookie is a small computer file (usually text) that is saved to your computer by most websites. If you have ever purchased something online or have a website login, then you’ve more than likely already used these types of cookies and not been aware of it.

Which Cookies do we use and why?

Session Cookie
Our website is built using the most common of all cookies, namely the ‘session cookie’. A session cookie allows your computer to remember each page you’ve visited on our website and it’s necessary for our website to operate efficiently.

Google Analytics Cookie
We also use Google Analytics cookies for monitoring website traffic. It allows us to optimise our website for search engines and evaluate how easy our site is to find on the web. This data is essential as it helps us to monitor how effective our marketing strategy has been. All Google Analytics information is recorded anonymously and does not provide or share any user-identifiable information, for more information,
please see Google’s Privacy Policy.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
We may occasionally include links to other websites on our own website. Please note that if you use a link and leave our site you should check that site’s privacy policy as you are no longer covered by our notice.

Controlling your personal information
If you wish for any of the data you have provided us to be deleted please e-mail sales@frame-express.net
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

With the exception of our newsletter database, all information we collect will be deleted from our internal systems after a period of approximately 7 years. If you believe any of the information we hold on you is incorrect or out of date please write or e-mail as above and we will correct this.

You may request details of personal information which we hold about you under GDPR, this service is free, please contact us at:

Frame Express Picture Framers Ltd
304 Kingfield Road
Coventry
CV14EP

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