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If you have a question about picture framing...

Refund and Return

We are a manufacturer and stock holder of picture frame moulding and picture mount material, all picture frame and picture mount products are made to measure / personalised / ordered to specification.

In compliance with the Consumer contract regulations 2014 :

1. We do not accept a return or refund made to measure or special order products for any reason.

2. If you have received items which are defective in material, workmanship, not to specification, damaged in transit or otherwise you must inform us within two days of signature of goods and allow us good time to collect, inspect and replace the goods.

3. Unused accessories may be returned to us at your expense within 7 days in the original packaging.
If the items are in perfect condition and ready for re-sale, we will refund the cost of the item(s) back onto the payment method immediately.

4. Items returned without prior written consent and agreement from Frame Express Picture LTD will be held for a period of 4 weeks and then disposed of.

5. Items returned by the consumer with consent and agreement from Frame Express Picture Framers LTD as they are considered not to be of satisfactory standard in opinion but we the manufacturer believe the goods to be of a satisfactory standard we reserve the right to refund only part of the amount paid to cover expenses such as initial manufacture, postage, re-collection
and re-manufacture ( if applicable ).

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