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Information Centre

If you have a question about picture framing...

Refund and Return

We are a manufacturer and stock holder of picture frame moulding and picture mount material, with the exception of swept frames which are a special order product all picture frame and picture mount products  are made to measure / personalised to your specification.

In compliance with the Consumer contract regulations 2014 : www.which.co.uk/consumer-rights

1. We do not accept a return or refund made to measure or personalised products for any reason.

2. Swept frames are a special order product and can be be returned to us at your expense in the original packaging within 7 days. If the product(s) are in perfect condition we will refund the cost of the item(s) back onto the payment method immediately minus an at cost to us return charge to cover the cost to return the product(s) back to our supplier ( £ 4.75 minimum ) and also minus a small charge for the cutting and fitting of the glazing and backing ( if applicable ) which is typically 30% of the value of the glazing and backing.

3. If you have received items which are defective in material, workmanship, not to specification, damaged in transit or otherwise you must inform us within two days of signature of goods and allow us good time to collect, inspect and replace the goods.

4. Unused accessories may be returned to us at your expense within 7 days in the original packaging.
If the items are in perfect condition and ready for re-sale, we will refund the cost of the item(s) back onto the payment method immediately.

5. Items returned without prior written consent and agreement from Frame Express Picture LTD will be held for a period of 4 weeks and then disposed of.

6. Items returned by the consumer with consent and agreement from Frame Express Picture Framers LTD as they are considered not to be of satisfactory standard in opinion but we the manufacturer believe the goods to be of a satisfactory standard we reserve the right to refund only part of the amount paid to cover expenses such as initial manufacture, postage, re-collection
and re-manufacture ( if applicable ).

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