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Information Centre

If you have a question about picture framing...

After Sales

Q
Something missing from your order
A
E-mail immediately with your order number and as much detail as possible and please accept our apologies. We will send any missing goods out to you as quickly as possible.

Q
Cancel an order
A
E-mail immediately with your requirements and then call 02476 225504 to confirm we have your instruction by e-mail. We cannot be responsible for any instruction by e-mail which is not confirmed by telephone. If the order has not been manufactured we will remove it from our system and refund all monies paid.
We can not accept verbal instruction to adjust any order. Instruction has to be by e-mail.

In the event of cancellation of order which has been manufactured, not collected by courier and on our premises, there is a 60% manufacturing charge for the goods incurred – 40% of the value of the goods, postage and VAT applicable will be refunded.

If an order has been manufactured, collected by courier and is not on our premises, there is no recourse for any refund of any monies paid


Q
Change an order
A
E-mail immediately with your requirements and then call 02476 225504 to confirm we have your instruction by e-mail. We cannot be responsible for any instruction by e-mail which is not confirmed by telephone. If the order has not been manufactured we will make amendments as required.
We can not accept verbal instruction to adjust any order. Instruction has to be by e-mail.

Q
Damaged goods
A
E-mail immediately with your order number and as much detail as possible and please accept our apologies. We will re-manufacture as necessary to the specification on your order and send out to you as quickly as possible.

Q
Picture frame glazing discoloured or scratched
A
The glazing we use in all of our picture frames is 2mm ‘ClearView plexiglas.
This is the very best quality material available.
It comes with a protective plastic cover on BOTH sides of the glazing, Sometimes white, sometimes clear but mostly blue. This has to be removed from both sides of the glazing before using your frame.

Occasionally we will get a telephone call or an e-mail saying the glazing is blue, white, or scratched.
This is usually the reason!


Q
Picture mount a different colour
A
The glazing we use in all of our picture frames comes with a protective cover on BOTH sides of the glazing, Sometimes white, sometimes clear but mostly blue. This has to be removed from both sides of the glazing before using your frame.
Occasionally we will get a telephone call or e-mail message saying the picture mount in the frame is not the correct colour
This is usually the reason !

 

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